1 bedroom, premium bedding, desk, iron/ironing board

Reviews of Comfort Suites Portland Southwest

2.5 out of 5
Comfort Suites Portland Southwest
11340 SW 60th Ave, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 416 out of 880 reviews" "
Rating 8 - Good. 324 out of 880 reviews" "
Rating 6 - Okay. 82 out of 880 reviews" "
Rating 4 - Poor. 36 out of 880 reviews" "
Rating 2 - Terrible. 22 out of 880 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities
My family and I experienced excellent service
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr,2024
Hello Juana,We are thrilled to hear that you and your family received excellent service during your stay with us. Our team takes great pride in providing top-notch hospitality to all our guests. Should you plan to stay with us again in the future, we look forward to welcoming you back for another memorable experience.

8/10 Good

pandian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really great
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr,2024
Hello pandian,We greatly appreciate your kind words regarding our staff. It is always our priority to provide excellent service to our guests. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. Thank you for choosing to stay with us.

10/10 Excellent

Julie, Otis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the night. Convenient and nice rooms
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr,2024
Hello Julie,We are pleased to hear you enjoyed your stay with us and found our accommodations to be convenient and comfortable. Guest satisfaction is our top priority, and we appreciate your positive feedback. Should you have any future stays planned, we would be honored to host you again.

8/10 Good

Yiannis

Nice pool and staff
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Yiannis,We are delighted to hear that you enjoyed our pool facilities and found our staff to be accommodating during your stay. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are horrible I stayed two nights and my back was killing me every time I moved the springs sounded fr bed you can also feel them
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Maria, We value your feedback and apologize for any discomfort experienced during your stay. Our team would appreciate the opportunity to address this matter directly with you. Please contact our management team at your earliest convenience to discuss your concerns further.

8/10 Good

Viktor

Stayed 1 night in Feb 2024
Response from Manager on 29 Feb,2024
Hello Viktor, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted as we walked in. I had a few questions on the area (places to eat, see, attractions, ect) and they were great with advise and recomdations. The hotel was clean and the pool was great!
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb,2024
Hello Catherine,We are delighted to hear that you enjoyed our warm welcome, clean accommodations, and great pool facilities. Our team takes pride in providing helpful recommendations to enhance our guests' experiences. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us.

8/10 Good

Susan, Grants Pass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb,2024
Hello Susan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Don

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello Don, We appreciate you choosing our hotel for your stay. If there is anything we could have done to improve your experience, please don't hesitate to reach out to us. Your feedback is important to us and we value your input. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan,2024
Hello Michael,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a fantastic experience with us. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Ann Margaret

Travelled with family and small children
We were looking forward for the pool but unfortunately the pool is under maintenance.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Ann Margaret, We apologize for the inconvenience caused during your stay. We understand how important the pool is for our guests' enjoyment. We strive to ensure all facilities are maintained to a high standard, and occasionally, maintenance is necessary to ensure a positive experience for future guests. We appreciate your understanding and hope you were able to enjoy the other amenities our hotel has to offer.

4/10 Poor

Guillermina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 25 Jan,2024
Hello Guillermina, We're sorry to hear about your experience. Please reach out to our team directly so we can address any concerns you may have. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

4/10 Poor

Coby

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old poorly maintained hotel adjacent to a freeway and tight parking
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan,2024
Hello Coby,Thank you for sharing your feedback regarding your recent stay with us. We appreciate all guest comments as they help us identify areas for improvement. We apologize for any inconvenience caused by the hotel's age. Our management team is constantly working towards enhancing our facilities and ensuring a comfortable experience for all our guests. Should you have any further concerns, please reach out to our management. We appreciate your understanding.

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan,2024
Hello Ron,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for our guests. If you have any further feedback or suggestions, please feel free to reach out to us. We would love to welcome you back in the future.

6/10 Okay

T

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello T, We appreciate you choosing our hotel for your stay. If there is anything we can do to address your concerns or make your future stays more enjoyable, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan,2024
Hello William,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another excellent stay.

10/10 Excellent

Sharday

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that the room was clean and organized, and that staff was helpful when needed. we did have a power outage that caused the alarms to trigger and awoke us both in a panic. No fault of anyone, but hopefully that was looked at.
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan,2024
Hello Sharday,Thank you for sharing your feedback on your recent stay. We appreciate your positive comments about our clean and organized rooms, as well as our helpful staff. We apologize for the inconvenience caused by the power outage and the triggered alarms. We have taken note of your concerns and have addressed them accordingly. We strive to ensure the comfort and safety of our guests and your feedback helps us improve.

6/10 Okay

Stephanie

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan,2024
Hello Stephanie, Thank you for choosing our hotel for your recent stay. We value your experience and would appreciate any feedback. Please feel free to reach out to us directly so we can address any concerns you may have had during your visit. We hope to have the opportunity to serve you again in the future.

8/10 Good

ganesh

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec,2023
Hello ganesh,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope that you had a pleasant experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec,2023
Hello Crystal, We appreciate you choosing our hotel for your stay. We strive to provide our guests with a memorable experience, and we regret that we fell short of your expectations. We encourage you to reach out to our hotel directly to share any specific feedback you may have, as we are always looking for ways to improve.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec,2023
Hello Shannon,We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to have been able to provide you with excellent service. We hope to welcome you back again soon for another memorable stay.

4/10 Poor

SHARON

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had two rooms. The one room was dated but OK. The other room which we requested to be with a walk in shower had mold and looked grungy. I have pictures which I intend to send to corporate. To top off the weirdness in this supposedly handicap accessible room, there was a jacuzzi style soaker tub IN THE BEDROOM. Now 1) someone requesting a walk in shower would find a jacuzzi impossible to use and 2) who the heck wants a tub in the carpeted bedroom instead of a chair or couch? Add to that the elevator had been out of order since 11/13 (we were there 12/1-4). We won’t be back. It was convenient for visiting our family nearby; but not worth the ugh factor!
Stayed 3 nights in Dec 2023
Response from Manager on 10 Dec,2023
Hello SHARON,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. We encourage you to reach out to our management directly so that they can address your concerns regarding the specific room condition and elevator maintenance. We hope to have the opportunity to welcome you back in the future for a more pleasant experience.

8/10 Good

Linh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy shopping and easy parking and quiet.
Stayed 3 nights in Nov 2023
Response from Manager on 26 Nov,2023
Hello Linh,Thank you for your positive feedback! We're delighted to hear that you found our hotel's location convenient for shopping and parking, and that the atmosphere was peaceful. We strive to provide a hassle-free experience for all our guests. We appreciate your kind review and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Julie, Otis

Travelled with family
Liked: Amenities
Definitely our go to when we are staying in the Portland area
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov,2023
Hello Julie,We are delighted to hear that our hotel has become your preferred choice when visiting Portland. Your loyalty means a lot to us and we appreciate your positive feedback. We look forward to welcoming you back for another exceptional stay in the future.

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
3 nite stay
room was comfortable but bed a litlle lumpy. breakfast was very good. office staff attentive.
Stayed 3 nights in Nov 2023
Response from Manager on 17 Nov,2023
Hello dana,Thank you for your feedback. We are pleased to hear that you found the room comfortable and enjoyed our delicious breakfast. We apologize for any inconvenience caused by the bed and appreciate your understanding. We will share your compliments with our attentive office staff. Your satisfaction is important to us and we hope to have the opportunity to serve you again.

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is your hotel over everybody's hotel each and retire enjoy your rooms the clean cleanliness the privacy and the awesome breakfast you have in the morning not telling the pool and you're great Host
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov,2023
Hello Hannah,Thank you so much for your kind words and choosing our hotel for your stay. We're delighted to hear that you enjoyed our clean rooms, privacy, and our delicious breakfast in the morning. We strive to provide excellent service to all our guests, and it's rewarding to know that we were able to meet your expectations. Should you have any future travel plans, we would be honored to welcome you back!

10/10 Excellent

marcia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! The staff last weekend were helpful and very friendly, and made me feel really welcome; the breakfast lounge was well-stocked and clean. My room was comfy and in a pretty quiet area. The only negative feedback was the amount of trash on the ground in the parking area was a little uncomfortable but other than that, great stay and Ill likely book in again when I return to Portland
Stayed 3 nights in Oct 2023
Response from Manager on 24 Oct,2023
Hello marcia,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay and that our staff made you feel welcome. We apologize for any inconvenience caused by the trash in the parking area and we will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

8/10 Good

Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, could have been better. The breakfast was good. The pool and hot tub was good. The cleanness was good as well. Just far from the city, they need a bathroom in the lobby. Super friendly staff though and rooms were semi clean. 8/10
Stayed 5 nights in Oct 2023
Response from Manager on 21 Oct,2023
Hello Carlo,Thank you for your feedback! We appreciate your kind words about our breakfast, pool, hot tub, cleanliness, and friendly staff. We apologize for the inconvenience of not having a bathroom in the lobby. We hope to welcome you again soon!

8/10 Good

Tolu

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
This was very good for a budget option. Bed was comfortable and the amenities were better than other options in the same price range. That being said the building is older and a little run down and the breakfast was okay but nothing super special. I would stay there again if looking for a budget option but not if I wanted a nice hotel stay.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct,2023
Hello Tolu ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Hillary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct,2023
Hello Hillary,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness
Not a non-smoking room
We reserved a non-smoking room. When we opened the door it smelled clean tell we opened the bathroom door and it smelled like cigarette smoke real bad even the towels smelled like cigarette smoke. We turned the light on and it did was burnt out.
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct,2023
Hello Lisa,We apologize for the inconveniences you experienced with the cleanliness and lighting in your room. We will ensure that your concerns are addressed promptly.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Need some updates
Stayed there before and it was decent. This time was not so good. The fan did not work. The showerhead was taped on. The room smelled.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct,2023
Dear Guest,Thank you for taking the time to share your experience. We want you to know that your feedback and rating of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future.

2/10 Terrible

SERGEY

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty microwave. Broken pull out bed, with loose springs. Broken certain will not properly close the window.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct,2023
Hello SERGEY ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Theodore

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct,2023
Hello Theodore,Thank you for your excellent rating! We are delighted to hear that you had a great experience. We hope to welcome you back soon!

10/10 Excellent

Autimn

Stayed 1 night in Sep 2023
Response from Manager on 22 Oct,2023
Hello Autimn,Thank you for the perfect rating! We strive to provide exceptional service to all our guests. We hope to welcome you back soon!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ada ?
Good Clean quiet and no hassle’s Your front desk is very helpful and efficient But your bathrooms lack bars These rooms are not ADA friendly
Stayed 7 nights in Sep 2023
Response from Manager on 27 Sept,2023
Hi William,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!!
This is a great place to stay!! It is reasonably priced and a very nice place!! The staff is very accommodating!!
Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept,2023
Hi Patricia,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
good location for us in Portland
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept,2023
Hello Bernard,Thank you for being a valued guest and for providing us the feedback regarding our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biridiana was amazing for breakfast..she had things coming out before things ran out, she cleaned tables as soon as people left so someone else could sit, cleaned things off the floor once it fell, and made sure that parents were tending to their kids. All staff made us feel welcomed and would definitely come back to this hotel. Thank you for making our trip enjoyable and comfortable.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept,2023
Hello Sarah,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Channry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug,2023
Hello Channry,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good handicapped room
Good handicapped bathroom and plenty of room for wheelchair maneuvering. Also appreciated the shower chair provided.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug,2023
Hello Guest, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug,2023
Hello Francisco,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 5 nights in Aug 2023
Response from Manager on 27 Aug,2023
Hello Javier,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our service. We appreciate you taking the time to share your experience.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Aug 2023
Response from Manager on 29 Aug,2023
Hi Patricia,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug,2023
Hello Jeffrey,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple weekend
Great stay with a comfortable bed.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug,2023
Hello Terry,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location.
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug,2023
Hello Jenny,We appreciate the comments, especially with regards to your opinion of our location. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Yun-hui

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Very nice and clean, room is big enough and the bed is very comfortable.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug,2023
Hello Yun-hui,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our bed as well as our room. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff is nice. My son enjoyed the pool.
Stayed 4 nights in Aug 2023
Response from Manager on 15 Aug,2023
Hi Michelle, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great manager and staff. The complimentary breakfast was fresh and had many options. The property is close to several restaurants and grocery stores, which is convenient.
Stayed 3 nights in Aug 2023
Response from Manager on 10 Aug,2023
Hello Richard,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your insights regarding our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.