2/10 Terrible
Dina
Travelled with family
30 Apr,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t usually post reviews but our experience at this hotel was not great and I’m really surprised at all the wonderful reviews. We arrived at the hotel in time for check in to find the air conditioner in our room was not working. We were not able to access our room until late evening (at which point we were exhausted). We requested another room but they said there were none available. The manager gave us vouchers to the restaurant on the premises to make it up to us. The room was infested with mosquitoes. The internet didn’t work for 2 days (no tv and no computer). My daughter got food poisoning from the restaurant. When my husband requested to use the bikes offered at the hotel to go to the market to purchase Gatorade for my sick daughter at 5:55 the manager at reception was rude and nasty and told him he can’t use the bike because at 6pm the bikes can no longer be used. When he explained the situation (that my daughter is sick) and that he will be back quickly she nastily told to take a taxi (for a 2 minute ride) showing zero humanity. The staff was ill informed about where and when to go places, sending us via taxi to a closed restaurant. Some of the staff were super nice especially Sheldon and a few were absolutely awful especially a manager who told me her name was Jeanne?. When asked in the last day if we can extend our checkout by 1 hour she was extremely rude explaining that they can not. No offer of you can keep your suitcases etc that most hotels offer. Awful
Dina
Stayed 5 nights in Apr 2024