6/10 Okay
Kimberly
Travelled with partner
29 Apr,2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I will start by saying that this property is beautiful, clean and quiet. We stayed in a bungalow and the room was spacious, clean and had a substantial kitchen which was important to us.
We arrived about 30 minutes prior to the 3:00 PM check-in time and were told that our room was not yet available. We had planned for this, and went down to the restaurant and checked out the beach. We then did not hear from the front desk as promised. At 3:30 (30 minutes past the check-in time) we returned to the front desk. Our room was still not available. We were not offered an apology, a drink or any sort of coupon/discount or anything.
The next morning we went down to the beach where we found every single lounger to be taken. There was space available for one or two more to be added on the end but when we asked, we were met with an unpleasant attendant who refused to put out additional lounge chairs. We were told, "we put them out this morning and aren't putting out anymore". Many guests left belongings on the chairs and left the beach for well over 1-2 hours and nothing was done about this. It made what should have been a relaxing beach day, stressful and frustrating.
While Windsong on the Reef was quiet, clean and the area was beautiful, unfortunately, we found the staff to be unpleasant and generally unhelpful.
Kimberly
Stayed 4 nights in Apr 2024