"Where do I begin? Let’s start with, DO NOT STAY HERE. Room 63 was completely uninhabitable due to a severe, active pest infestation. As a direct result of this health and safety hazard, four adults were forced to crowd into a single room (room 62) for the entire 3 night stay.
Hotel management refused to issue a refund Upon arrival, we simply dropped off our suitcases and left the property for the day. We never used or slept in the room, and never opened the balcony doors. When we returned in the evening, the room was heavily infested with bugs. We tried calling front desk immediately that same night, no one answered. We even walked over to the front desk at night, no one was present. NO STAFF ON SITE at night is an immediate safety concern.
Hotel staff acknowledged the issue and offered to "deep clean" the room. We agreed and waited. However, when we went back to inspect the room after this supposed “cleaning” bugs were still crawling everywhere. This proves a deep-seated, active infestation that the hotel can’t just “deep clean”.
Front desk staff falsely claimed that we left the balcony doors open. This is completely untrue. The infestation was present immediately upon our return, and the failure of their own deep-cleaning process proves the issue was structural, not environmental or caused by us.
Hotel staff was rude, condescending and totally unprofessional: Hector and Manfried Arias.
AVOID THIS HOTEL AT ALL COSTS.
Rooms so outdated, dirty old. Nothing like pictures"
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