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Reviews of Grand Park Hotel

5 out of 5
Grand Park Hotel
Rafat St Al-Masyoun Heights, Ramallah

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 55 reviews" "
Rating 8 - Good. 22 out of 55 reviews" "
Rating 6 - Okay. 11 out of 55 reviews" "
Rating 4 - Poor. 3 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ordered a room for 3 people and was given a king bed with a twin mattress on the floor. Not very comfortable for the price and a 5 star hotel. People were very nice.
Stayed 1 night in Feb 2020

8/10 Good

Amjad, t

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quite neighborhood, clean, good food, well maintained, plenty of parking space
Stayed 2 nights in Jan 2020

8/10 Good

Amani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable stay in Ramallah
Staff at Grand Park Hotel were extremely nice and welcoming. Rooms are big and comfortable with easy parking access if you are arriving by car. The dining areas are not smoke-free which is the only criticism I could find for this hotel. Restaurant was good and portions are very generous.
Stayed 1 night in Dec 2019

10/10 Excellent

Abed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand park ramallah
Overall good experience, staff where very helpfull , breakfast was below par, they could do much better in quality service and over all offerings. Room and cleanliness was at par.
Stayed 1 night in Nov 2019

10/10 Excellent

Riad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Nov 2019

6/10 Okay

Meri

Disliked: Cleanliness, property conditions & facilities
Unclean
The room was unclean they gave us a new room but also the second was unclean
Stayed 1 night in Sep 2019

6/10 Okay

Feras

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not professional staff. Food and beverages are not in a good quality
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked the room. Spacious, well designed and comfortable. What I didn’t like is the erratic functioning of the TV and the fact that most of the machines in the gym were not functioning
Stayed 3 nights in Feb 2019
Response from Rose on 7 Mar,2019
Thank you for your Comment we will do our best to take your comment in consideration . looking Forward to welcoming you again in our hotel.

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Service is beyond everything, and that’s what I have found there. From the check in up till the check out the service was amazing. Thank you Rose for taking good care of us thank you Mohamed thank you every single one of you. Sorry I forgot all the names. I’ll be back in March see you then
Stayed 1 night in Feb 2019
Response from Rose on 23 Feb,2019
Dear Ms. Dominik, Thank you for This Great Review , We Looking Forward to see you again in our hotel. Best regards, Rozalia Ghazalih

10/10 Excellent

Rebecca

Very comfortable, convenient and good service. Rooms are nice and I would stay there again.
Stayed 2 nights in Nov 2018
Response from Amer Rassas on 4 Dec,2018
Dear Mrs. Rebecca, Thank you for your comments, and we hope to welcoming you in the future at our hotel.

8/10 Good

Samir, Kuwait

Liked: Cleanliness
Quite and close to city center and the room was spacious and convenient. TVs don’t work.
Stayed 2 nights in Oct 2018
Response from Amer Rassas on 4 Dec,2018
Dear Mr. Samir, Thank you for comment, and we apologize for that, next time will be much much better than last time, and we are waiting to welcome you again in our hotel.

4/10 Poor

Kunal, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel has a good street presence and has a pretty decent lobby, bar area. The room itself was not bad either. However for a 4 or 5 star hotel, this falls seriously short. Here are some reasons why: - I had two reservations for 2 individual nights with a different rate for both nights. The checkin staff refused to initially honor that rate and were pretty condescending and passive aggressive in saying no. I kept saying that I have a reservation through expedia (which they couldn’t find) and I kept saying them that I can show them my rate that I have booked, but it’s as if the check in staff were not listening. Frustrating to say the least. Any 4 or 5 star hotel would not talk to a guest like they did. - Housekeeping service was terrible. Asked for extra towels - never came. Asked them to come pick laundry for ironing - never came. Called multiple times. Level of disfunction high. - Bathroom in the room was really small. Really oddly shaped too. - Toilet was leaking water. Considering the water problems in the West Bank, you would expect this to be a non issue. Overall, I’d not stay here again, nor advocate this hotel to others.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good experience. Staff needs more customer service training.
Stayed 1 night in Jul 2018
Response from Amer Rassas on 25 Jul,2018
Than you, and we will work on to improve much more the services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Amer Rassas on 25 Jul,2018
Thank You

8/10 Good

Mohammed

Liked: Staff & service, room comfort
Good,,,,,,,,
Stayed 3 nights in Jun 2018
Response from Amer Rassas on 25 Jul,2018
Thank you very much, we hope to see you again at your second home

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really a delight for the price!
They greeted with a drink; best latte I have had in a long time. Very clean and comfy room.
Stayed 1 night in Feb 2018

8/10 Good

Suheir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Pleasurable
Stayed 1 night in Oct 2017
Dear Suheir, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is really thoughtful and people are very nice. When some problem occurs, they solve it immediately.
Stayed 1 night in Oct 2017
Response from Mohammad on 8 Nov,2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice hotel with a nice swimming pool.
Nice swimming pool but lack of entertainment at the hotel and nearby.
Stayed 3 nights in Jul 2017

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager Mohamed is amazing and super personable Same with Summer at front office
Stayed 2 nights in Jul 2017

8/10 Good

yazan

Stayed 1 night in Jul 2017

8/10 Good

Muffin

Liked: Property conditions & facilities, room comfort
So far so good! I'm sure it's the best hotel in the area.
Stayed 2 nights in Jul 2017

10/10 Excellent

Talbeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not worth the price.
The staff could be a little friendly.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean, the facilities OK. I did not like the service provided by the reception staff. I could not get the invoice before the check-out, when I got it, the document did not bear my surname. The same wrong document was printed twice despite that they had a photocopy of my passport. I was late for a business meeting, because of the problem and later on I stated that the amount on the invoice was different that the one which was charged to my credit card. Consequently, I have problems with the reimbursement of costs. Despite a good quality of the room, this was a frustrating experience.
Response from General Manager on 7 Mar,2017
Dears, Greetings from Grand Park Hotel Chain. We would like to sincerely thank you for sparing the time for writing us such useful comments. such comments and reviews help us improving our services to meet all our guests expectations. we apologies for any occurred inconvenience and promise to touch the change and improvement upon your second visit. Looking forward to having you again at GP. Best regards, Mohammad Zomlot CEO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
super friendly staff
Nice clean hotel, excellent super friendly staff, very helpful and cooperative.. nice location, clean and comfortable rooms.
Response from Christine Ajrab on 7 Mar,2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

6/10 Okay

Hakim

Disliked: Property conditions & facilities
Close to shopping and entertainment.
Check was easy. Friendly staff. Parking was easily accessable and available.
Response from Christine Ajrab on 7 Mar,2017
Dears, Greetings from GP Hotel Chain. We would like to thank you for sparing the time to write such a comments. looking forward to seeing you again! Best regards, Mohammad Zomlot CEO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

randy, masri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homey
They makes you feel home , every one trying to do some thing Friendly nice people

8/10 Good

Shada, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
This hotel was a good place to stay for a week. The staff was very friendly and they were so willing to be helpful. The only negative thing was that we were delayed in getting our room at check in because the people before us were late and the hotel had to wait for them to leave. Otherwise it was a very pleasant dart and I do recommend it!

8/10 Good

Family, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite comfortable and pleasant!
The rooms were very comfortable, and the service was very good. The only reason why I didn't give complete excellent on all my ratings because our check in was delayed beyond scheduled times, and the rooms were not near each other as I requested. ( I reserved 2 rooms).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experiance
at all good experiance the pool was closed will open soon but good hotel at all

10/10 Excellent

Lama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart from having to pay additional fees for each person, everything was good.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A different experience
The hotel claims to be 5 star, but it is closer to 3 star by any reasonable standard. The rooms are comfortable enough; it is the dining that disappoints the most. The 'all-day dining' restaurant opens only for breakfast, otherwise meals must be taken on the terrace, which can be fairly cool during winter. The chef at breakfast is often difficult to find. I mentioned in my previous review that there is always something missing from the breakfast spread, and this varies from day to day. One of the excitements is guessing what it will be: bread, milk, butter, olives, coffee - you name it, they will have overlooked it at some stage. Generally, though, the breakfast is okay; just don't order scrambled or fried eggs, as these are not in the chef's repertoire (unless you are lucky enough to have the barman/general factotum cook them for you). The location of the hotel is a little out of the way, so taxis are a necessity.

6/10 Okay

Steve, Melbourne, Australia

Liked: Staff & service
Could try harder
Rooms are pretty much what you would expect in a chain hotel and offer the usual - in-room safe, free WiFi, flat screen TV with numerous channels, video-on-demand (pay, but not expensive) - plus tea and coffee making facilities. One oddity is that the flooring is rather ill-fitting carpet tiles. Room cleaning is a bit perfunctory, but okay, although greater use could be made of the vacuum cleaner. The restaurant appears to be open only for breakfast, which is mainly Middle Eastern in style. The chef can be hard to find and doesn't know how to scramble or fry eggs, but appears to be able to manage omelettes. Invariably something is absent from the buffet, but this varies from day to day: milk one day, bread the next, butter, olives, or even just serving utensils. The bar and lounge staff are very good. The barman, by the way, can cook fried eggs - he sometimes has to step in when the chef goes missing. Unfortunately, the lounge is frequently used as a 'studio' for interviews by one of the local TV stations and cannot be used by guests. The so-called "all day dining" takes place in the enclosed terrace, which is where people sit with sheeshas chatting or listening to Arab / Lebanese pop. It can get a bit cool at night. There is a reasonable range of dishes on the menu and the prices are not too high. There is another restaurant attached to the hotel, Fakhr El-Dinh, which offers a broad range of Middle Eastern dishes and is more expensive.

6/10 Okay

MUHANNAD, Ramallah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service
Customer service is bad , room never was ready , no help with luggage

6/10 Okay

Mousa, Israel

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not recommended
Rooms and bedding not clean and I mean it , you should ask them twice to bring the children beds , you should ask them to bring towels after they clean the room , at the bar they took every day a different amount for coffee. They don't have achocolate milk and pancake for the children even though they said that yes they have . Swimming pool was good they bring a towels . Checkout was terrible even thought I had already paid through hotels.com

8/10 Good

Verified traveller

Liked: Room comfort
Excellent customer service. Good location and eorth the money.

10/10 Excellent

Peter, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, luxury hotel close to city centre
We found the room very comfortable, the staff were friendly and helpful, and we particularly liked the coffee shop where we also enjoyed delicious light meals.

10/10 Excellent

KK, LDN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel
Excellent facilities for a business visit. Good location and nice breakfast.

10/10 Excellent

traveller, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Excellent restaurant and terrace for entertaining. Good standard rooms and facilities. Excellent free wifi. Within a short taxi ride of the centre.

10/10 Excellent

marwan, from canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its very nice hotel comparing to others in Ramalla
Rooms are spacious , clean , nice location with good facilities and clean atmosphere.

10/10 Excellent

cristiana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2019
Response from rose on 16 Mar,2019
thank you for this good review

8/10 Good

Alfred

Liked: Cleanliness, staff & service, room comfort
Good hotel for business
Fruit platter was a nice welcome gesture, but not on my last day. Breakfast could have better coffee
Stayed 3 nights in Feb 2019
Response from Rozalia on 12 Feb,2019
Thank you, Looking Forward to welcoming you another time to our hotel. Best Regrads

6/10 Okay

Shakir

Liked: Cleanliness, property conditions & facilities
ترشيحا
اعتقدنا انه يوجد في الفندق بركة سباحه ولكن للاسف لا يوجد كما هو مصور التي رايناها والاولاد غضبو كتيرا
Response from Doaa on 22 Apr,2018
Dear Mr.Shakir, we apologize for the misunderstanding , we do have pool but its only open during summer times , and its mentioned at the website that the pool is seasonal . Sorry for the inconvenience . Best Regards GPH

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2017

8/10 Good

Abdel Hafez

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017