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Reviews of Motel 6 Richmond, IN

2 out of 5
Motel 6 Richmond, IN
6030 National Road East, Richmond, IN

Reviews

7.6

Good

Rating 10 - Excellent. 227 out of 760 reviews" "
Rating 8 - Good. 293 out of 760 reviews" "
Rating 6 - Okay. 139 out of 760 reviews" "
Rating 4 - Poor. 59 out of 760 reviews" "
Rating 2 - Terrible. 42 out of 760 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Morris

Met my expectations…no coffee available in the morning.
Stayed 1 night in May 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the fact that the clerk noticed I use a cane and put us on the first floor!
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May,2024
Hey Margaret, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

8/10 Good

Robert P

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

angela

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the 2 staff members I checked into the hotel with. I was disappointed I was in town for a wedding I could not have a late checkout. I was not able to enjoy the pool or hot tub and I would of appreciated the option to check out late. Again, I will go back at a better time, thus I would have rented the room another night if they had accommodated my late checkout, I just could not decide at the moment so I had to leave abruptly at 11am. Unfortunately, I guess they have been burned by helping others in the past.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May,2024
Hi Angela,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No microwave in room and spa wasn’t heated
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr,2024
Hi Lisa,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and spa. Clean and comfy rooms. Excellent staff that will take care of you and make you feel welcome.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 9 Apr,2024
Hi Audrey,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

thomas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr,2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Kenneth, Bennington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and efficient. Room was ready and very clean.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar,2024
Hi Kenneth, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

6/10 Okay

Peyton

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was close to all of the stores that I needed to get to I didn't like that we couldn't get shampoo or conditioner that we had to buy are own
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 23 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jake

Stayed 1 night in Dec 2023

8/10 Good

Natalie, Speedwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. I wish the rooms had their own microwaves.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 26 Dec,2023
Hi NatalieWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 Poor

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk is friendly, rooms are dirty.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec,2023
Hi Craig,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

WALTER, ROLLA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly desk clerk and surprisingly well-kept facility considering the budget friendly price. The room was clean and quiet and pets welcome at no charge.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec,2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean. Great staff
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec,2023
Hi Danielle, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I forget her name but the woman that checked me in Saturday night was excellent..she was friendly and accomodating. The area is really cute and felt safe.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov,2023
Hi Linda,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 Good

Aaron

Stayed 1 night in Nov 2023

8/10 Good

Jose

Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

janice m

Liked: Cleanliness, staff & service
Price was what made me try this location. No hot water from shower on Saturday night and poor tv options.
Stayed 2 nights in Oct 2023

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold in the pool
The pool didn't open until 3 pm, and the water was cold.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 25 Oct,2023
Hi Lloyd, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change of views on Motel 6
At first we were iffy about this stay. We had stayed at one in past with a not so great experience. But this Motel 6 Hotel staff was welcoming when we arrived. Rooms are bigger than expected. Rooms and bed were clean and didn’t have a problem getting extra pillows when requested.They real quick to be delivered. It was in a good location and with a Cracker Barrel in within walking distance. It was quiet and comfortable. Definitely would stay again and would recommend.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct,2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Donald

Stayed 1 night in Sep 2023

6/10 Okay

paul

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

JENNIFER, Ellicott City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept,2023
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
OK, clean, but quite worn.
The property was clean, but visibly worn. We had a dog with us - which we reported when we reserved - but the clerk claimed that comments are not passed along from Hotels.com. Whether that's true or not, when the clerk understood we had a dog, she moved us to a different room. Perhaps the original room would have been less worn-out? We'll never know. On the whole, the price paid was commensurate with a very spartan room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept,2023
Hi Richard,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Mark

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking ameneties
They don't supply soap, or shampoo, didn't know this ahead of going there. Only had coffee in the morning, no food if any kind.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 5 Sept,2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room, bed and pillows could use some updating BUT the price point made it so worth it, it didnt matter. Immaculate room, safe feeling, easy access area.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept,2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Stephen, Wilminton

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and a good value.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug,2023
Hi Stephen,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Clean and quiet
The room was very clean and quiet. The bathroom was dated and a little worn down, but for the price I would probably stay here again.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug,2023
Hi Jennifer, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly quiet and convenient for what I was doing in the area.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug,2023
Hi Lisa, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Chassidy

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value, friendly and clean
This was my 3rd stay at this location. The hotel clerks are always friendly. At check-in she remembered us from our previous visit. The rooms are always clean and have a nice mini-fridge. There is a microwave down the hall. This is the 4th place I've stayed in Richmond, IN. Now it is where I always stay. It has the greatest value. Pets stay for free, that is an added bonus!
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug,2023
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Salina

Liked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Heidi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark, dank, and uncomfortable
I’m not sure why this hotel has so many positive reviews since it was a super old, smelly hotel. The whole places smelled like cigarette smoke, though there are a million nonsmoking signs. When we returned from dinner, the front desk lady was vaping behind the desk. The room was spacious but super old. We only had three towels for four people. The beds were super low to the ground and very thin. The air conditioner was ancient and kept turning off-we couldn’t keep the fan going nor the temperature down to sleep at night. There is a pool and hot tub but that space is dark and dirty looking (nothing like the pictures online). There is no continental breakfast and by 8AM there was no coffee in the two carafes. We were told we could wait ten minutes for more coffee-but we were on our way for a full drive home. For $70, I would have chosen another hotel had I known about the smoke, uncomfortable beds, terrible air conditioner, lack of coffee, and dark dank hotel atmosphere.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 16 Aug,2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Jul 2023
Response from Brand Experience Team on 7 Aug,2023
Hi Kevin,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Jonathan

Stayed 1 night in Jul 2023

8/10 Good

Lavonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have always stayed at Motel 6. Never have had a bad stay with them.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 1 Aug,2023
Hi Lavonda, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Rebecca

Travelled with family
It was in a great location. It was very clean and we really enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 1 Aug,2023
Hi Rebecca,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Cloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6?
Gorgeous, clean rooms best motel 6 ever
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 Jul,2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

John

Stayed 1 night in Jul 2023

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and check in
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 18 Jul,2023
Hi Kevin,We’re glad you enjoyed your stay! Lilith#Team6

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023