2/10 Terrible
Stephen
14 Jun,2024
Disliked: Cleanliness, staff & service, property conditions & facilities
On June 4, 2024, I used Expedia to book a hotel reservation at the Rodeway Inn at Rohnert Park, California for my travel dates of June 7, 2024 through June 9, 2024. I was charged $257.03. On June 7, 2024 at around 2 p.m., I checked in at the Rodeway Inn under my prepaid reservation with Expedia. The clerk at the front desk identified my prepaid reservation in the hotel’s computer system. Before Expedia sends a prepaid reservation to a hotel, it must first obtain the customer’s credit card approval. All hotels know or should know that if they have a traveler’s reservation from Expedia in their computer system, Expedia had already obtained credit card approval.
About 15 minutes after I had checked in at Rodeway Inn, the front desk called me on their motel-room telephone and said something that I was not able to understand. I thought it might have been a mistaken telephone call so I hung up. About 15 minutes later, I got a second call on the motel-room telephone from the front desk and was told my credit card was declined. I told the front desk that my reservation was prepaid and that Expedia had obtained credit card approval. After this second call, I went down to the front desk to discuss this unusual problem and was told again that my credit card was declined. The staff at the front desk made this false and embarrassing statement in public in front of other people. I vehemently disputed that false allegation with the staff at the front desk and told them that I would provid
Stephen
Stayed 2 nights in Jun 2024