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Reviews of Hotel BurgGartenpalais

3 out of 5
Hotel BurgGartenpalais
Herrngasse 26, Rothenburg ob der Tauber, BY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 433 out of 582 reviews" "
Rating 8 - Good. 127 out of 582 reviews" "
Rating 6 - Okay. 17 out of 582 reviews" "
Rating 4 - Poor. 4 out of 582 reviews" "
Rating 2 - Terrible. 1 out of 582 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

katherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is absolutely beautiful; the Staff is of the highest quality from the Front Desk to Housekeeping to the Dining room staff they are all first class.
Stayed 2 nights in Jan 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 will stay here again
Amazing location - easy walk all through the old town, but a little bit down the street so wasn’t noisy. About 18 mins walk from the train station but honestly worth it to be inside the old town walls. Staff were amazing, the hotel was an older design but absolutely gorgeous, and the room size was great. Breakfast was also well worth it. Would definitely stay here again
Stayed 3 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Far above my expectations. Breakfast is spectacular.
Stayed 1 night in Dec 2023

10/10 Excellent

colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building with 900 year old beams. Room very clean with new bathroom. Brekki delicious and plentiful. Walking didtance to everything. Staff very friendly and helpful. Would recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would definitely stay again!
My mom and I stayed here for two nights and it was absolutely wonderful. The room (honeymoon room) and entire hotel were clean and very spacious. The location was great, just a short 3 minute walk to the main square. The breakfast was simple, yet filling and they made you fresh eggs at your request. We left there early in the morning to catch our train and asked the front desk to schedule a taxi for us, but they could not find anyone available, so a staff member ended up driving us for a small fee. The staff definitely went above and beyond!
Stayed 2 nights in Nov 2023

10/10 Excellent

Tania, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel within the old walls of Rothenburg ob der Tauber. As such, getting to it can be a bit hair-raising as you need to navigate the tiny streets made for walking rather than cars. But once here, it is truly a wonderful experience. The room is very clean and comfortable with a very modern bathroom. This hotel does have breakfast, but doesn't do any other meals, although it does have a nice area to have a drink in the evening. Above all is the staff. Everyone is extremely pleasant and helpful, especially Tia, who took great care of us on our arrival and check in. You really need to give Rothenburg a visit and stay at this hotel - you will not regret it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property!! So much that we stayed another night! Each room is unique!! The staff is amazing and very friendly. The rooms are amazing as well as the views. Breakfast is superb!! The water pressure and temperatures are more than adequate! The beds are super comfortable! This is an 800 yr old building but has modern amenities.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay and Service
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking! It is key if you have a car. Location is great. This property is a block from the town square and is next to the only town gate that turns into a walking path and is not a road for cars to drive through. Lots of cute shops on the street. The manager, Tia, was wonderful. Very helpful. She’s lived in Rothenburg all her life. My husband and I had schnapps there in their bar after the Night Watchman tour and really enjoyed ourselves. She joined us for a little bit. We learned the property was over 800 years old and some of what we saw was actually original. Nicely restored. Our room was the least expensive and turned out to be a suite. Comfortable beds, quiet room, modern bathroom. Not something you can count on in these wonderful, restored properties, even the expensive ones. I really enjoyed the breakfast. Always pleased when I get fresh prosciutto, good cheese and eggs cooked to order!
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Beautiful and cozy with a lovely ambiance. Room was very comfortable with all the amenities. Even had a lift for those who cannot climb stairs easily. Close to shops and restaurants, and the hotel staff were awesome.
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stop for a night. Was disappointed that the restaurant was not open. Clean and good location.
Stayed 1 night in Oct 2023

6/10 Okay

Colin

Travelled with group
Had parking which was helpful but Wi-Fi was poor. No dinner service either
Stayed 1 night in Oct 2023

10/10 Excellent

Elena

Stayed 1 night in Oct 2023

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Amazing place!
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023

10/10 Excellent

Terrance

Stayed 1 night in Oct 2023

10/10 Excellent

Terrance

Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very welcoming, accommodating and helpful. Would stay again and recommend to anyone we know.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kirk

Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great location, great service.
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Vijay

Stayed 1 night in Aug 2023

10/10 Excellent

JOHN, Clermont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel in the heart of town.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great staff nice hotel and a great location within easy walking distance of the town square and walls
Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rothenburg ob der Tauber
Everyone was so helpful and friendly. The rooms were lovely and large. The breakfast was wonderful. We would definitely recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were absolutely fantastic! Had a chance to talk to the owner for a little while, she is wonderful. A little tricky driving in with the tiny cobblestone roads, but there is a spacious parking lot once you're there (10 Euros per night, but well worth it). A couple of blocks to the Marktplatz and City Walls. If you choose this hotel, you will not be disappointed!!
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Our room and bathroom was very spacious and had beautiful amenities. Love the large tub! Check in was a breeze and the breakfast in the morning had made to order eggs. The front desk recommend a restaurant for dinner and it was perfect! I would highly recommend staying !
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!!
Stayed 1 night in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Rothenburg
Everything about this hotel was great! The parking right behind the hotel was perfect. The staff were friendly. The room was very clean and quaint. The breakfast was very tasty with a variety of foods to choose from. The location was right by the gardens which was nice.
Stayed 1 night in Jun 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and property! Loved the rooms! Friendly staff and great food!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This hotel was absolutely fantastic! Our room was awesome, large. Parking was great, the breakfast was way above expectations, the staff friendly and helpful. I would definitely stay again!!
Stayed 1 night in Jun 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Beautiful garden for breakfast and tea. Wonderful staff. Loved it
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, with easy access and the entire hotel was beautiful! Loved our spacious room and the staff were wonderful.
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Stayed 1 night in Jun 2023

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Inside the Walls When Visiting Rothenburg!
This former lord mayor's residence is a wonderful oasis within Rothenburg's medieval city walls, located in the central west-end of town near the quiet section by Burgtor and the green space then just outside the wall, which overlooks the Tauber River. This property boasts a charming rose garden with terrace dining, a quaint traditional restaurant, a breakfast buffet, parking, and friendly professional staff. Our family of 5 stayed in the spacious "Chalet Room" located in the 500-year old renovated hay barn directly behind the rose garden and absolutely loved it. This huge "apartment" also included a gigantic balcony with nice views of the garden and Burgtor (see photos). The manager kindly stayed at the front desk a little after hours to welcome us to the hotel, and helped us navigate over the phone so we could reach the hotel (we did not realize that we were permitted to drive through Klingentor and along the town's narrow streets to reach the small, gated parking lot). We would stay here again in a heartbeat. (Apparently this property is also associated with the cute Burg Hotel, located immediately behind the hotel and connected to the city wall. So check that out, too!)
Stayed 2 nights in May 2023

10/10 Excellent

bradbury

Stayed 1 night in Jun 2023

8/10 Good

Wohn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is lovely - comfortable room and bed, beautiful grounds, and a nice breakfast. The common areas are interesting and unique. The staff was all helpful except for one older woman at the front desk, who was quite rude to us and our young child. If not for her attitude, I would have happily returned here but she ruined the experience for us.
Stayed 1 night in May 2023
Response from GBK on 1 Jun,2023
Thank you for your visit. Sorry, I did not mean to be rude, but other guests were compaining in the evening because of the piano playing of your daughter, and and also the next morning, when the piano was closed and you let your daughter play at 8:30 when guests were still sleeping or enjoying a quiet breakfast. Had you asked if your daughter may play I had told you that. But you just opened the closed piano. I hope readers of your comment understand. Thank you for the friendly description of our hotel. Gabriele Berger-Klatte

10/10 Excellent

NAGEINDRAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with knowledgeable staff.
Stayed 2 nights in May 2023

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, friendly staff. Well kept very old building with preserved details. Appreciated the modern bathroom.
Stayed 1 night in May 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent dining. Rooms clean. 5 star
Stayed 2 nights in Apr 2023

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept very old building. I appreciate that the bathroom was very clean and updated.
Stayed 1 night in Apr 2023

10/10 Excellent

deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quaint place and great food
Stayed 1 night in Apr 2023