Beste,Wat fijn dat u zo genoten heeft van uw verblijf!Het verheugt mij dat u tevreden was met uw kamer en dat uw verblijf naar wens was.Met vriendelijke groet,Eric Slabbekoorn, General Manager

Dear James,I would like to thank you for your kind review.It fills me with pride to learn that our privileged location by the river, offering splendid views of the Erasmus Bridge, contributed positively to your experience. The team at Thon Hotel Rotterdam strives for excellence, and knowing that you appreciated the cleanliness and overall condition of the hotel reaffirms our commitment to high standards.Your compliments towards the service provided are particularly gratifying and will be shared with the team. It is always encouraging to hear that our efforts to deliver an exceptional guest experience are noticed.I am grateful that you chose to stay with us and that you took the time to provide feedback. It is guests like you that make our work truly rewarding.I hope to see you again the next time you are in Rotterdam. All the best.Eric Slabbekoorn, General Manager

Dear Celine,I would like to thank you for taking the time to give your opinion about your stay.I am delighted to hear that you appreciated the hotel's high standarts and that the service met your expectations.While I note your preference for an ice bucket, I regret to inform you that this amenity is not currently provided in the hotel's rooms. However, the hotel strives to cater to guest needs, and your feedback is invaluable for our ongoing efforts to enhance guest experiences. It is heartening to know that the recent renovation of all rooms and bathrooms, and the hotel's prime location with views over the Erasmus Bridge and the Maas river contributed positively to your stay. Thon Hotel Rotterdam is committed to offering a tranquil environment and high-quality accommodations, and it brings me joy to learn that these aspects were highlights of your visit.I am hopeful for the chance to welcome you back in the future.Kind regards,Eric Slabbekoorn, General Manager

Dear Carin,I would like to thank you for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.I hope to welcome you back to the Thon Hotel Rotterdam in the future. Best regards.

Dear Irene,I would like to thank you for this positive review of your experience in the hotel.It is wonderful to know that you found the staff amiable and the convenience of transport from our location beneficial. The tranquility of your room is something Thon Hotel Rotterdam prides itself on, ensuring a restful stay for our guests.I would be delighted to welcome you back on another occasion. Kind regards,Eric Slabbekoorn, General Manager

Dear Paul,Thank you for your kind review.It is heartening to learn that you valued the location of Thon Hotel Rotterdam, which boasts a serene environment alongside the majestic Erasmus Bridge and the Maas River.It would be a pleasure to host you again.Warm regards,Eric Slabbekoorn, General Manager

Dear Guest,I am sincerely grateful for your valuable feedback regarding your stay.I am troubled to learn that the bathroom water emitted an unpleasant odor during your visit. Thon Hotel Rotterdam is committed to ensuring the comfort and satisfaction of our guests, and such incidents are certainly not indicative of the high standards to which the hotel adheres. Rest assured, I have noted your observation and will address it with the utmost attention.I remain at your disposal for any further assistance and look forward to the opportunity to serve you better in the future.Warm regards,Eric Slabbekoorn, General Manager

Dear Leanne,I greatly appreciate your positive review.Learning that the balcony room provided a serene spot for you to enjoy the river views is truly gratifying. Thon Hotel Rotterdam takes pride in maintaining high standards of cleanliness and comfort, so your compliments on the super clean condition and the comfort of the new mattresses are much appreciated.Should your travels bring you back to Rotterdam, the hotel looks forward to offering another tranquil stay, complete with the enchanting views of the Erasmus Bridge and the calming Maas river.I would be delighted to welcome you back on another occasion. Kind regards,Eric Slabbekoorn, General Manager

Dear Sean,Thank you for sharing your experience with us.We're delighted to hear that our team was able to assist you effectively, and it's wonderful to know that our proximity to the cruise ship was convenient for your travel plans.We hope to see you again the next time you are in Rotterdam. All the best,Eric Slabbekoorn, General Manager

Dear Grant,Thank you for your kind feedback.We're thrilled to hear you appreciated the stunning views our Superior View Rooms offer, showcasing the beauty of the Maas river. It's also wonderful to know our efforts in maintaining room cleanliness met your expectations, highlighting our commitment to providing a spotless environment for our guests.Furthermore, we're delighted that our service left a great impression on you, as our team strives to deliver exceptional hospitality.We hope to see you again the next time you are in Rotterdam. All the best,Eric Slabbekoorn, General Manager

Dear Josie,Thank you for taking the time to share your feedback,We're glad to hear that our team was consistent with daily housekeeping, as we pride ourselves on maintaining a high standard of cleanliness. We are, however, concerned to hear about the issues with the TV, coffee maker, and phone in your room. We have a maintenance team dedicated to ensuring that all room amenities are in perfect working order, and we regret any oversight in this instance. Concerning the room service, our policy is to provide a thorough cleaning daily, and we apologize if there was any misunderstanding regarding the replacement of cups and sheets. We take all feedback seriously and will look into the concerns you raised to ensure our guests' satisfaction.We hope we can provide you with an improved stay in the future.Wishing you a Happy New Year!Eric Slabbekoorn, General Manager

Beste Wilber,Hartelijk dank voor uw review.We lezen met plezier dat u een fijn verblijf had en tevreden was met de service.We hopen u in de toekomst opnieuw te mogen verwelkomen! Met vriendelijke groet.Eric Slabbekoorn, General Manager

Dear Guest,Thank you for taking the time to share your positive feedback.We are delighted to hear that you enjoyed our prime location and the beautiful view. Our hotel takes pride in being situated in the heart of Rotterdam, with a lovely view of the Erasmus Bridge and the Maas River. We appreciate your recommendation to friends and are glad that our hotel met your expectations in terms of cleanliness, service, and room amenities.We all look forward to the pleasure of welcoming you again.Kindest regards,

Dear Maxine,Thank you for taking the time to share your experience.We are delighted to hear that you and your daughter enjoyed your stay and found our location convenient for your trip to Ahoy. It's great to know that you appreciated the cleanliness of your room and the newly renovated bathroom. We strive to provide our guests with comfortable and well-maintained accommodations.We understand your concern about the TV placement and the breakfast price. Our breakfast buffet offers a wide variety of options, including fresh bread from the local baker, hot and cold dishes, and gluten-free options, which is why it is priced at EUR 21. We appreciate your feedback and will take it into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay.We look forward to seeing you again on a future occasion. Best regards,

Dear Albert,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our rooms clean and well-equipped and that our location met your expectations. Our staff takes great pride in providing friendly and helpful service, so it is wonderful to know that their efforts were appreciated. Regarding the city tax, we would like to clarify that it is a mandatory charge imposed by the local government, and we are required to collect it from our guests. We apologize for any confusion this may have caused.We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards,Eric Slabbekoorn, General Manager

Dear Ron,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to see you again the next time you are in Rotterdam. All the best,

Dear Kai,Thank you for sharing your opinion after your recent stay.It is rewarding to know that you had such a pleasant experience with us.We look forward to welcoming you back.Best wishes,Eric Slabbekoorn, General Manager

Dear Cécile,Thank you very much for your review.We are glad to hear that you found the room comfortable. However, we are concerned to read about the cleanliness issue you encountered. We take the cleanliness of our hotel very seriously and apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure that it does not happen again.We hope to have the opportunity to welcome you back. Kind regards,Eric Slabbekoorn, General Manager

Dear Darlene,Thank you for this review of your time at our hotel.We are thrilled to hear that you enjoyed your time with us and found our location convenient.We look forward to the pleasure of welcoming you back. Many thanks again,Eric Slabbekoorn, General Manager

Dear Francesca,We would like to thank you for sending us your rating.We are sorry your stay was not as enjoyable as we would have liked.However, we would love to know what would have made your stay even better.We look forward to welcoming you back. Best regards,Eric Slabbekoorn, General Manager

Dear Peter,Thank you for sharing your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.We hope to see you again the next time you are in Rotterdam. All the best,Eric Slabbekoorn, General Manager

Dear Sharon,Thanks very much for leaving this review.We're so pleased you appreciated your room and, particularly, the view overlooking Erasmus Bridge.We really appreciate your feedback and suggestions; rest assured, your comments will be considered by the relevant team members.Thanks for mentioning our great location; it's great to know this was convenient for you and you took advantage of all the area has to offer.We look forward to welcoming you again upon completion of our renovation.Kind regardsEric Slabbekoorn, General Manager

Dear Danielle,Thank you for such a positive review of your stay.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Eric Slabbekoorn, General Manager

Dear Sarah,Thank you for sharing the review of your stay with us.It is rewarding to know that you had such a pleasant stay and thank you for your kind mention of high standards and service. Our guest's satisfaction is our highest reward.We look forward to welcoming you back. Kind regards,Eric Slabbekoorn, General Manager

Dear Darren,Thank you for your rating.We are glad that we met your expectations.We would appreciate knowing more about how we could improve your experience.We look forward to welcoming you back. Best regards,Eric Slabbekoorn, General Manager

Dear Alan,Thank you for taking the time to share your review.We are pleased that your overall stay was good and you appreciated the high standards our team strive to uphold. However we are sorry to hear that you did not have a room with a balcony, as you expected. I am glad that, despite your disappointment, you still choose this hotel for your next trip to Rotterdam! We look forward to seeing you again for your next visit!Best wishes,Eric Slabbekoorn, General Manager

Dear Ali,Thanks for your feedback.It's great to hear you enjoyed our convenient location as well as our spectacular views.However, we regret that your bathroom was not ideal for you, because of the age of our building, these can differ in size and if informed we will always do our best to find one that best suits your requirement, subject to availability.We would love to welcome you back on a future occasion. Kind regards,Eric Slabbekoorn, General Manager

Dear Edmund,Thank you very much for your high rating of our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We regret to read that you were disturbed. Your comfort is important to us and we are always willing to seek a quieter room for our light sleepers, subject to availability.We look forward to having the opportunity to welcome you back in the future. Best wishes,Eric Slabbekoorn, General Manager

Dear Robert,We acknowledge with thanks this high rating about your recent stay.We are glad your stay was enjoyable.A private message with further details would be gratefully received.We look forward to welcoming you back.Kind regards,Eric Slabbekoorn, General Manager

Dear Susan, Thank you for taking the time to share your review. As explained to you in a personal mail exchange, the nuisance-causing activities unfortunately could not be foreseen in advance. Of course we regret that your guests did not enjoy the desired comfort as they may have expected. I regret this. In the meanwhile, compensation has been agreed with you; despite everything I hope we still get another chance for a new, better experience for your guests with this hotel. Best regards, Eric Slabbekoorn, General Manager

Dear Michael, Thank you for this review of your recent stay. We are glad that our location was ideal for your visit and that you were able to make the most of our breakfast buffet, an ideal way to help start the day. However, we regret that the size of your room did not meet your expectations. We do have varying sizes and categories of rooms and would be happy to help you find a room better suited to your requirements. We hope to welcome you back. Best wishes, Eric Slabbekoorn, General Manager

Dear Teresa, Thank you for sharing this positive review. We are so glad to hear that you enjoyed the view. We look forward to welcoming you back. Best wishes, Eric Slabbekoorn, General Manager

Dear Stephanie, We are grateful for this kind rating of your recent stay. We're glad your experience has been to your satisfaction. We would love to know how we could have improved your experience with us. We look forward to welcoming you back. Best regards, Eric Slabbekoorn, General Manager

Dear Barry, Thank you for this review of your time at our hotel. We are glad you had a pleasant stay and that you found our location ideal for your needs. It would be a pleasure to welcome you back on another occasion. Best wishes, Eric Slabbekoorn, General Manager

Dear Jun, Thank you for your positive feedback. We are glad that you appreciated our privileged views and that everything was to your satisfaction during your stay. Your positive feedback encourages our dedicated team members to continue making every experience here a memorable one for our guests. We hope to see you again soon, Kind regards, Eric Slabbekoorn, General Manager

Dear Johanne, Thanks for sharing the experience of your enjoyable stay. Ensuring the satisfaction of our guests is a top priority, so it is rewarding to know that you were happy with the time spent at our hotel. It would be a pleasure to welcome you back. Best wishes, Eric Slabbekoorn, General Manager

Dear Stanislav, Thank you for such a positive review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. Thank you for appreciating our location. We look forward to welcoming you back. Best wishes, Eric Slabbekoorn, General Manager

Dear James, Thanks for giving us a perfect rating. We are glad we met your requirements. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, Eric Slabbekoorn, General Manager

Dear Wayne, Thank you for taking time to share your candid feedback. The comfort and well-being of all our guests is of the utmost importance to us and we would like to apologize for your less than perfect experience in our hotel. We do wish to clarify that bicycles can indeed not be stored inside the hotel, as we do not have the facilities for them; Instead, they can be kept in front of the hotel next to the bicycles we rent out to our guests. We regret that your room was not to your expectations and that we were not informed of this during your stay; our team would have been pleased to move you to a more comfortable room, depending upon availability. We are also disappointed by your comments concerning our team members, who always aim to deliver the best experience possible to all our guests. Nevertheless, it’s great to know we were able to tempt your taste buds with our breakfast buffet. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards, Eric Slabbekoorn, General Manager

Dear Measha, Thank you for reviewing your recent stay with us at Thon Hotel Rotterdam. I would like to take this opportunity to express the thanks of the entire team for your kind words. We are delighted to hear that you had such a great visit and that you appreciated our scenic location. We look forward to welcoming you back! Best wishes, Eric Slabbekoorn, General Manager

Dear Stephen, Thank you for taking the time to review your stay. The satisfaction of our guests is very important to us. We appreciate your feedback and value any suggestions on how your stay could have been made more comfortable. We hope to welcome you back soon. Best regards, Eric Slabbekoorn, General Manager

Dear Guest, Thank you for your valuable review. We are glad that you had a pleasant stay with us and that the room met your expectations. We are sorry for any inconvenience caused regarding the bathroom. However, we would like to share with you that we do have a different type of bathrooms depending on the room type. Do not hesitate to specify your requirement during the booking. We are happy that the rest facilities were to your satisfaction. We look forward to welcoming you again. Best wishes, Eric Slabbekoorn, General Manager

Dear Anne, Thank you for your positive review and high rating. We are pleased to know that your recent stay at our hotel has been a good one. Thank you for your compliments on our service. Our team is happy to know that they were able to meet your expectations. We took note of your remark. We propose varying sizes and categories of rooms, we would be happy to help you find a room better suited to your requirements on your next stay. Once again, thank you so much for all your compliments. We hope we have the pleasure of seeing you again in the future. With renewed thanks, Eric Slabbekoorn, General Manager

Dear Donna. We are grateful for the time you took to post this review concerning your recent stay. We're sorry your experience hasn't been what we aimed for. We will be revising this matter with our different departments. We regret that our service was not up to the high standards we set ourselves, please accept my apologies. Thank you for also mentioning the nice view and friendly staff members. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards,

Dear Chris. We thank you for taking the time to send us your feedback. We are sorry to hear that your room did not meet your expectations. As we do have different room types and sizes, our team would be more than happy to assist you in selecting one which better suits your needs on your next visit. We hope to see you in the near future. Kindly, Eric Slabbekoorn, General Manager

Dear Ronaye. Thank you for your kind words about your time at Thon Rotterdam Hotel. We are happy that you found our location to be convenient. We are also pleased that our food offerings were to your liking. Our team thanks you for your compliments. We hope to welcome you back soon. Best wishes,