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Reviews of Best Western Plus Russellville Hotel & Suites

2.5 out of 5
Best Western Plus Russellville Hotel & Suites
13770 Highway 43, Russellville, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 214 out of 359 reviews" "
Rating 8 - Good. 101 out of 359 reviews" "
Rating 6 - Okay. 29 out of 359 reviews" "
Rating 4 - Poor. 8 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Property conditions & facilities
Ok, clean
Stayed 6 nights in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were friendly and extremely helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for helping us have a wonderful stay. God bless you. Shalom.
Stayed 3 nights in Mar 2024
Response from D on 11 Apr,2024
Thank you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024

8/10 Good

Joseph J Patton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved how friendly the people at this location was . Nice enviroment
Stayed 1 night in Feb 2024

8/10 Good

Freddie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and they had a really good breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Akira

Stayed 1 night in Jan 2024
Response from D on 11 Apr,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly. Very knowledgeable and helpful. Entry access system and door knob needs an overhaul & update. Shower head and valve update. Too much flow pressure, valve leaking in room 303.
Stayed 1 night in Jan 2024

10/10 Excellent

Ernest Allen

Liked: Cleanliness, staff & service, room comfort
A++
It was excellent. Friendly and knowledgeable staff was eager to help in any way.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems to be an older property, but it is very well maintained. The staff is very friendly and helpful. They take great effort in making their breakfast offering as good as it can be. It does not appear there are a lot of good lodging options in this area, but this one is convenient and well-maintained.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++ stay
Nice stay. Hotel was nice and clean and very comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price and convenient to Walmart and restaurants.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice. everything was in good working order. staff was helpful, breakfast option was very good.
Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Sep 2023

10/10 Excellent

CRAIG, Erie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Edvard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly outdated doors that are difficult to close - to the room and to the bathroom. Otherwise, a spacious and clean room.
Stayed 1 night in Sep 2023

10/10 Excellent

CRAIG, Erie

Stayed 1 night in Sep 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's set snug in the back of a lot. It's a clean and spacious with friendly staff. The parking lot isn't that well lit at night. I'll stay here again the next time I'm in town.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities
This was one of the best stays, the help was extremely helpful and friendly and the breakfast was great every time we will be staying here the next time we are in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and made sure I was settled in. The breakfast was home cooked and tasted awesome! Will definitely stay there again!
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly needs updating, but staff was outstanding, and helped accomodate 3 small children. I couldn't ask for more. It is the nicest hotel in this area.
Stayed 1 night in Jun 2023

10/10 Excellent

Shellye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean place. Staff was very friendly. Bed was amazing. Enjoyed a good night sleep.
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Small area for breakfast and there were no lights in the pool but other than that it was a great place to stay.
Stayed 2 nights in Jun 2023

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pretty normal hotel. The last checking us in was much older and down right rude. Extremely slow and only spoke of she absolutely had to. My wife asked when the breakfast would be over the next morning, she just kept repeating when it started. My wife said, thank you but when does it end, the last just kept repeating the start time. We tried to smile and be friendly but she wasn't having it. Too close to death I guess, you would think she would be trying to get into heaven not out of it. Rest of the staff was nice, polite and helpful. Just the one bad apple.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice and convenient stay!! The breakfast room was overrun with children/several large families, but I guess that couldn’t be helped.
Stayed 1 night in May 2023

8/10 Good

Bobbi

Travelled with family
Liked: Cleanliness, staff & service
Our stay at the Best Western Plus Russellville Hotel & Suites was good. The room was clean and quiet. We were not disturbed by cleaning people when we didn't want to be. One of the Queen sized mattresses had a huge crater in the middle of it, but once reported, the management responded immediately and offered another room for the remainder of our stay. Overall a positive experience.
Stayed 3 nights in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Hotel was a little oasis in a fairly remote place, was clean, comfortable, and no surprises.
Stayed 1 night in May 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Charles, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seemed to genuinely care & worked hard.
Stayed 2 nights in Apr 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet and all of the things a weary traveler needs.
Stayed 1 night in Mar 2023

6/10 Okay

Justin

Liked: Staff & service, room comfort
Cleanliness & Maintenance Follow up
Hi there, The room appeared to be clean although a large bug was present on the top of the bed frame. Also the shower had pink bacteria around the drain. The shower also did not drain efficiently, making the person stand in water. The air conditioning unit also rattled a bit making an annoying noise.
Stayed 1 night in Mar 2023

4/10 Poor

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible service
The manager was horrible! We didn’t have water in the shower! Had to go to another room to take a shower. Didn’t offer a discount or a complimentary room or price for the next stay. Nothing just like it was my problem
Stayed 1 night in Mar 2023
Response from General Manager on 10 Apr,2023
Thank you for your feedback. We are sorry to hear that we did not exceed your expectations. We apologize for whatever caused you to be without hot water during your stay. Our front desk clerk did relay the message to our maintenance department and they did research it. Unfortunately, we were unable to determine any issues as it was giving us hot water at that time. I am not sure what caused just your room to be without hot water but we are very sorry for the inconvenience. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. Friendly staff
Stayed 2 nights in Mar 2023

10/10 Excellent

Jeanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had everything I needed for a weekend stay. Keurig and Green Mountain coffee in the room was a huge bonus. Breakfast was good with plentiful options.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful except the toilet paper. So thin you could read a newspaper through it. However, with the economy the way it is, I completely understand being cost effective!
Stayed 4 nights in Mar 2023

10/10 Excellent

Wiley, Chickamauga

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Mar 2023

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was ok. Not sure what the "Plus" was for. Had problems with the TV/remote and the desk did not have any replacement batteries. Breakfast was just OK.
Stayed 1 night in Mar 2023

8/10 Good

Jack

Stayed 2 nights in Mar 2023

10/10 Excellent

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 1 night in Mar 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusty rooms,
Stayed 1 night in Feb 2023
Response from Jennifer R. on 23 Feb,2023
Thank you for your feedback regarding your stay with us. We are sorry to hear that we did not exceed your expectations. We hope that you will give us another opportunity to better serve you in the future.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and easy checkin and out.
Stayed 1 night in Jan 2023