All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The employees were friendly and helpful and I really enjoyed my stay.
Matthew
Stayed 1 night in May 2024
Response from Mandy on 12 May,2024
Dear Matthew, Thank you for your review ,we are pleased you enjoyed your stay with us and hope to welcome you back in the future. Kind regards, Reception
8/10 Good
Leslie
Travelled with partner
6 May,2024
Liked: Cleanliness, staff & service
Nice old hotel right on the water in Salisbury. A great location for walking to the cathedral, shops and restaurants.
Leslie
Stayed 2 nights in Apr 2024
Response from Mandy on 7 May,2024
Dear Leslie, Thank you for your review ,we are pleased you enjoyed your stay with us and hope to welcome you back in the future. Kind regards, Reception
This is an opportunity to stay in a gorgeous historic property on the River Avon. The views from every room are stunning. You cannot beat the convenience of walking to ever place you need to visit.
Kimberlee
Stayed 3 nights in Apr 2024
Response from Reception on 30 Apr,2024
Dear Kimberlee,Thank you for your review! We are glad you enjoyed your stay with us and hope to welcome you back in the future :) Many Thanks,Reception
10/10 Excellent
Jim
30 Apr,2024
Liked: Cleanliness
Jim
Stayed 1 night in Apr 2024
Response from Mandy on 2 May,2024
Dear Jim, Thank you for your review ,we are pleased you enjoyed your stay with us and hope to welcome you back in the future. Kind regards, Reception
Fabulous room opening onto a lawn directly on the river right across from the cathedral spire.
Deicious food and service.
Wonderful staff.
Great parking.
jeffrey
Stayed 1 night in Apr 2024
Response from Reception on 30 Apr,2024
Dear Jeffrey,Thank you for your positive review. We are glad you enjoyed your stay and hopefully we can welcome you back in the future :) Many Thanks,Reception
This is picture like environment - nice area, people, and beautiful hotel even it has some history, but they keep it in good condition. Give two thumbs up!
JESSICA
Stayed 1 night in Mar 2024
Response from Mandy on 26 Mar,2024
Dear, Jessica, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
4/10 Poor
Sharuddin
21 Mar,2024
Liked: Cleanliness
Sharuddin
Stayed 1 night in Mar 2024
Response from Reception on 22 Mar,2024
Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
8/10 Good
Janice
9 Mar,2024
Liked: Cleanliness, staff & service
Janice
Stayed 3 nights in Mar 2024
Response from Reception on 11 Mar,2024
Dear Janice, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Beautiful and nice rooms. Difficulties with the fire alarms
Brandon
Stayed 1 night in Mar 2024
Response from Reception on 11 Mar,2024
Dear Brandon, Thank you for your review of our hotel. I have passed on your comments to the relevant departments and they will be being reviewed. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Beautiful location, wonderful proper English breakfast buffet and most importantly the staff were friendly and extremely helpful.
John
Stayed 7 nights in Feb 2024
Response from Mandy on 2 Mar,2024
Dear John, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
6/10 Okay
Terence
28 Jan,2024
Ok accommodation.
Terence
Stayed 2 nights in Jan 2024
Response from Mandy on 28 Jan,2024
Dear Terence, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear Mr O, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
6/10 Okay
Verified traveller
18 Jan,2024
Disliked: Property conditions & facilities
Less than Inspiring
Hotel is tired looking with basic facilities in the rooms. Service was offhand and less than welcoming. The dining room was cold. Breakfast was adequate and the coffee good. Dinner was less than inspiring; large choice on the menu but the food was bland and uninteresting.
Major plus point - lovely location by the river.
Verified traveller
Stayed 1 night in Jan 2024
Response from Mandy on 22 Jan,2024
Dear Peter, Thank you for your review of our hotel, I have passed your comments on to the relevant departments . We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
10/10 Excellent
Josette
15 Jan,2024
Wonderful stay
Wonderful stay. Very quaint hotel near the centre of town. Excellent and plentiful breakfast . Dinner was also very good in a charming environment.
Josette
Stayed 1 night in Jan 2024
Response from Mandy on 22 Jan,2024
Dear Josette, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear Deborah, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
10/10 Excellent
Rosania
7 Jan,2024
Rosania
Stayed 1 night in Jan 2024
Response from Mandy on 11 Jan,2024
Dear Rosania, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear Darren, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
What a beautiful and convenient place to stay. The staff were extremely friendly and helpful. The property was well kept, the grounds lovely, the food delicious and the rooms comfortable and spacious. Parking was convenient. I would definitely stay again.
Jody
Stayed 1 night in Nov 2023
Response from Mandy on 2 Jan,2024
Dear Jody, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear David, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Enjoyed our stay, very convenient for Salisbury. The room was excellent with lovely views over river. Breakfast was really good, plenty to choose from.
Mandy
Stayed 1 night in Dec 2023
Response from Mandy on 26 Dec,2023
Dear Mandy, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Wonderful setting, even though we didn't see it in day light. Hope to go back in the summer.
Lesley
Stayed 1 night in Dec 2023
Response from Mandy on 23 Dec,2023
Dear Lesley, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Absolutely loved it. A beautiful old place but so relaxing. Receptionist was just lovely too. Will without a doubt be back.
Samantha
Stayed 1 night in Dec 2023
Response from Mandy on 22 Dec,2023
Dear Samantha, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Beautiful setting with view of river amd Cathedral. The room was spacious and clean however a little shabby and dated. The bed was extremely uncomfortable and could do with replacing. It had sunk on both sides where it was so worn. The room was also very noisy. You could hear every word spoken from the room above and every footstep which was not the best at 4am hearing someone use the bathroom.
We were also a little annoyed haveing pre booked a table in the restaurant to have been placed in another room to eat which was like sitting in the local village hall.
We lived the setting and it could have been so good. Shame.
Peter
Stayed 2 nights in Dec 2023
Response from Mandy on 19 Dec,2023
Dear Peter, Thank you for your review of our hotel, i have passed your comments on to the relevant department. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
This is our 4th visit to the Rose and Crown and as previous visits we were made to feel welcome. Staff all lovely and friendly and very helpful. Room was lovely and bed comfortable. We didn’t eat at the hotel this time.
Julie
Stayed 1 night in Dec 2023
Response from Mandy on 19 Dec,2023
Dear Julie, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
6/10 Okay
guy, Belvedere
Travelled with partner
16 Dec,2023
Liked: Staff & service, amenities
Nice place but room wasn’t very clean needed hoover and cleaner bathroom but comfortable and friendly with a decent bed and good breakfast
guy
Response from Mandy on 19 Dec,2023
Dear Guy, Thank you for your review of our hotel, i have passed your comments on to the relevant department. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear Vivian, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
10/10 Excellent
Rachael
11 Dec,2023
Rachael
Stayed 1 night in Dec 2023
Response from Mandy on 2 Jan,2024
Dear Rachael, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
Dear Margie, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
Definitely not worth staying, grubby and in poor condition. Had to return a bath towel that had something disgusting on, didn't get much of an apology, grab rail on bath dangerous as coming out of the wall, awful place
James
Stayed 1 night in Dec 2023
Response from Mandy on 8 Dec,2023
Dear James,Thank you for taking the time to leave us your valuable feedback on your recent experience with us.I am sincerely sorry that you room was not to the standard that I would expect from the team at the hotel. I have reviewed your feedback with the housekeeping team and they would additionally like to be associated with my apologies.Whilst we are due for refurbishment works, the issues you have highlighted are not our usual standard of cleanliness and presentation.I do hope you will consider a future visit to the hotel so we may have the opportunity to supply you with a superior experience.Kind regards Reception
Dear Julian, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
6/10 Okay
Jason
5 Dec,2023
Jason
Stayed 1 night in Dec 2023
Response from Mandy on 8 Dec,2023
Dear Jason, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
Dear Rachael, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
10/10 Excellent
Grahame
4 Dec,2023
Grahame
Stayed 2 nights in Nov 2023
Response from Mandy on 8 Dec,2023
Dear Grahame, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
It was in a residential area but the campus was open and scerene close by a river with beutiful swans and other birds.
Michael
Stayed 2 nights in Nov 2023
Response from Mandy on 5 Dec,2023
Dear Michael, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
8/10 Good
Mr James
1 Dec,2023
Liked: Staff & service, amenities
Mr James
Stayed 1 night in Nov 2023
Response from Mandy on 22 Dec,2023
Dear James, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team.
room was great, BED COULD USE A LIITLE MORE FIRMESS
Joy
Stayed 1 night in Nov 2023
Response from Mandy on 29 Nov,2023
Dear Joy, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
10/10 Excellent
Jennifer
20 Nov,2023
Jennifer
Stayed 2 nights in Nov 2023
Response from Mandy on 22 Nov,2023
Dear Jennifer, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
Staff were very helpful and polite. Food was good. Only thing not very good was the tea in restaurant would of been nice to have a pot of tea instead of hot water from a thermos and a tea bag.. Water was not very hot
Peter and Janice
Stayed 3 nights in Nov 2023
Response from Mandy on 19 Nov,2023
Dear Peter & Janice, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
6/10 Okay
Arun
18 Nov,2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely location by the river. Friendly staff. Room was spacious with a nice view of the rivers and.
Bathroom is in urgent need of a revamp. The bathtub 🛀 was chipped in a few places.
Arun
Stayed 1 night in Nov 2023
Response from Mandy on 18 Nov,2023
Dear Arun, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
The room was bigger than I expected and I was very pleased to find a super king size bed which was extremely comfortable.
Extra tea,milk etc were available at reception and the staff were all very welcoming and helpful.
The room we stayed in was very quiet, no late or early disturbance which was nice.
My only negative was that two ceiling spotlights needed replacing which made the room a bit gloomy in the evening.
Janice
Stayed 2 nights in Nov 2023
Response from Mandy on 16 Nov,2023
Dear Janice, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
Great location for walking into Salisbury, plenty of parking and a good size room with lots of storage space and a proper wardrobe. We also had a great view across the river.
Check-in was a little confused with (presumably) a trainee receptionist. Breakfast on Saturday was a long-drawn out affair as everything kept running out - we had to wait a long time for hot water to make our own tea and then another long wait for the scrambled eggs to be replenished. The toasting machine was also not working correctly and didn't cook the bread at all or burnt it. The two members of staff on duty seemed to stand around a lot rather than actually trying to make the situation better.
Susan
Stayed 2 nights in Nov 2023
Response from Joe on 12 Nov,2023
Dear Susan, Thank you for taking the time to leave your review of our hotel. We will pass on your comments to the relevant departments. We hope to welcome you again in the future.
Thank you for your response, we are glad you enjoyed your stay and hope to welcome you back.
10/10 Excellent
Martin
6 Nov,2023
Martin
Stayed 1 night in Nov 2023
Response from Mandy on 29 Nov,2023
Dear Martin, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
8/10 Good
Kim
3 Nov,2023
Liked: Cleanliness, staff & service, room comfort
Kim
Stayed 1 night in Aug 2023
Response from Mandy on 6 Nov,2023
Dear Kim, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team
Wonderful location on the River Avon, close to Salisbury Cathedral. Room was quiet, cosy and clean. VIP breakfast very much appreciated. Loved how the old coach inn was incorporated into this facility.
Iris
Stayed 1 night in Sep 2023
Response from Mandy on 2 Nov,2023
Dear Iris, Thank you for your review of our hotel. We hope to welcome you again in the future. Kind regards, The Legacy Rose and Crown Reception Team