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Reviews of Kimpton Hotel Monaco Salt Lake City, an IHG Hotel

4 out of 5
Kimpton Hotel Monaco Salt Lake City, an IHG Hotel
15 West 200 South, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gordon

Nice place.
Stayed 2 nights in May 2024

8/10 Good

Paul David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t care for the restaurant menu options or the lack of a convenience store or area where guests could purchase incidentals or snacks on site from the front desk. Items weren’t kid friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

John, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jeffrey on 10 May,2024
Hi Kimberlee, Thank you for being our guest and thank you for the great review!

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, great customer service, check in/out, parking easy
Stayed 1 night in Apr 2024
Response from Jeffrey on 29 Apr,2024
Hi Steve, Glad to see your stay went so well! Hope you are able to stay with us again soon!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a blast during my stay, it was super quiet. The room looked just as awesome as in the photos, if not better. Everything was spotless, and the staff were on top of things, making me feel totally welcome and safe. Chris was an awesome host from beginning to end, always with a smile.
Stayed 2 nights in Apr 2024
Response from Jeffrey on 29 Apr,2024
Hi Johanna, Thank you for the great review! I will pass on the kind words to Chris!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jeffrey on 17 Apr,2024
Hi Shawn, Thank you for staying with us! Hope you can come back soon!

10/10 Excellent

Cindy, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the Kimpton for an event across the street at the convention center. It was easy to get to the venue without the craziness of onsite hotels. The hotel was beautifully Renovated, had the necessary amenities and was clean and fresh. Highly recommended!
Stayed 3 nights in Apr 2024
Response from Jeffrey on 14 Apr,2024
Hi Cindy, Thank you for staying with us, and thank you for writing out such a great review! I hope you can stay with us again soon!

10/10 Excellent

Jeremy, Boise

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jeffrey on 14 Apr,2024
Hi Jeremy,Thank you for the great review! I'm happy to see you had a fantastic stay! I hope you get to be our guest again soon!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown, but be prepared to pay for parking. Rooms are pretty basic for a kimpton. No coffee machine in the room, but my husband called the front desk and they brought one up.
Stayed 1 night in Apr 2024
Response from Chris on 13 Apr,2024
Hi Margaret, we value your feedback and strive to make every stay brilliant. We would love to put your stay over the top the next time you are in Salt Lake City!

8/10 Good

Irene, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This place is wonderful! I would highly recommend it to anyone staying in SLC
Stayed 1 night in Apr 2024
Response from Jeffrey on 14 Apr,2024
Hi Irene, We're glad to see your stay went so well. Hope to see you again soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jeffrey on 10 Apr,2024
Hi Holly, Thank you for staying with us. Glad to see your stay went well! I hope you can come back soon!

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jeffrey on 9 Apr,2024
Hi Ali, Thank you for being our guest. I'm glad to see your stay went well! I hope you can stay with us again soon!

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, I wish I could remember the young man that was at the valet parking, exceptional!
Stayed 1 night in Apr 2024
Response from Jeffrey on 5 Apr,2024
Hi Darla, Thank you for staying with us! I'm glad to see you had a great stay. I'll make sure to pass on the notes to the valet team! Hope you get to stay with us again soon!

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sebastian checked us in and was awesome! Great stay and a great price.
Stayed 1 night in Mar 2024
Response from Jeffrey on 5 Apr,2024
Hi Claire, thank you for the great review! We'll make sure to pass on the kind words to Sebastian!

10/10 Excellent

Jael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let us check in early. Lobby was beautiful. Room was spacious and quiet. Close to restaurants and coffee places. Parking is expensive.
Stayed 1 night in Mar 2024
Response from Jeffrey on 5 Apr,2024
Hi Jael, Thank you for the great review. Glad to see you enjoyed the rooms and lobby! Hope to see you again soon!

8/10 Good

Barb

Stayed 3 nights in Mar 2024
Response from Jeffrey on 21 Apr,2024
Hi Barb, Thank you for the great score! Glad your stay went well, I hope you can stay with us again and we'll get you up to a 5 out of 5!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeffrey on 21 Mar,2024
Hi Christopher, Thank you for the great score! Hope you are able to stay with us again soon!

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely hospitable service
Stayed 1 night in Mar 2024
Response from Jeffrey on 17 Mar,2024
Hi Melisa, Thank you for taking the time to give us a great review. Hope you can stay with us again soon!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Very nice hotel.
Stayed 5 nights in Mar 2024
Response from Jeffrey on 17 Mar,2024
Hi Sean, Thank you for the great review!Hope you can stay with us again soon!

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Diana, Thank you for staying with us. Please let us know if you plan to stay with us again. We'd love to make sure your next stay goes perfectly!

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from Jeffrey on 21 Mar,2024
Hi Deborah, Thank you for staying with us and thank you for the great review!

10/10 Excellent

Tiffay

Stayed 2 nights in Feb 2024
Response from Jeffrey on 21 Mar,2024
Hi Tiffay, Thank you for the great review. I hope you get the chance to stay with us again soon!

10/10 Excellent

Karen, West Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Building was beautiful, area was very convenient with access to stores, restaurants, and entertainment.
Stayed 1 night in Feb 2024
Response from Jeffrey on 5 Mar,2024
Hi Karen, Thank you for the great review! Hope you get the chance to stay with us again soon!

10/10 Excellent

Elizabeth

Great little perks and additions!
Stayed 2 nights in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Elizabeth, Thank you for staying with us! Hope you are able to stay with us again soon!

10/10 Excellent

Jason, Grand Junction

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, great experience!
Stayed 2 nights in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Jason, Glad to hear your second stay with us went so well! We look forward to making sure your future stays are all 5 out 5's as well!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No in room coffee
Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Christopher, Thank you for staying with us and thank you for the great score! Hope to see you again soon!

10/10 Excellent

shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Shannon, Thank you for the great review! I hope you get the chance to stay with us again soon!

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Decent Stay.
Superb location. Parking on arrival was confusing - the staff didn't seem to know where we should go. Bathrooms are small, rooms are small. Bathroom door wouldn't close. Large gap under the bedroom door allowing light from the hallway into the room all night. HOWEVER, it was clean and an overall pleasant stay. The location is fantastic - walking distance to shopping, food and theaters.
Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Graham, Thank you for letting us know about your stay, thank you for taking the time to give us such detail. We are currently in the process of shopping for larger door sweeps to block the light and sound from under some of the doors. Hopefully, we have them installed by your next stay so we can get you to a 10 out of 10!

8/10 Good

Caleb

Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Caleb, Thank you for staying with us. I hope for your next stay we are able to get you to a 10 out of 10 score. Hope to have you stay with us again soon.

10/10 Excellent

Maurice

Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Maurice, Thank you for staying with us and thank you for the great review! Hope you get the chance to stay with us again soon!

6/10 Okay

Anya, Portland

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Anya, Thank you for taking the time to review us. Sorry, we were not able to get you to a perfect 5 out of 5 score. Hopefully, you can stay with us again soon so we can show that your last stay was an exception and we can get you to a 5 out of 5!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Jeffrey on 6 Mar,2024
Hi Kevin, Thank you for the 10 out of 10 score! I'm happy to see your stay with us went so well!

10/10 Excellent

Sigmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere
Stayed 2 nights in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Sigmund, Thank you for the great score! I hope you get the chance to stay with us again soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time!
Stayed 1 night in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Jeremy, I'm glad to see you had a great stay, thank you for the 10 out of 10! Hope to have you stay with us again soon!.

10/10 Excellent

Nichol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gym, and a wonderful surprise for us! We live in Salt Lake Valley, and needed a night or two away and I’m so glad we tried those. Cannot wait to go back! #templemastery
Stayed 1 night in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Nichol, thank you for the fantastic review! We cannont wait to have you back, hope to see you soon!

10/10 Excellent

cody

Stayed 1 night in Jan 2024
Response from Jeffrey on 21 Mar,2024
Hi Cody, Thank you for the 5 out of 5 review! Hope you can stay with us again soon!

10/10 Excellent

Craig

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Craig, I'm happy to see your stay went so well. Thank you for the great score. We look forward to you staying again with us soon!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Laura, Thank you for taking the time to review us. I hope you are able to come back soon and we can get you to a 5 out of 5 score for your next stay!

10/10 Excellent

Mikail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Mikail, Thank you for staying with us and leaving such a great score. Hope to see you again soon!

10/10 Excellent

Michael

Stayed 6 nights in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Michael, Thank you for staying with us and giving us such a great review! Hope to see you again soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jeffrey on 6 Mar,2024
Hi Anna, Thank you for reviewing us and giving us such a great score. I hope you can stay with us again soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was a lovely hotel with character. Great downtown location. Staff were friendly and accommodating and the price was good. Parking was a bit expensive but otherwise would highly recommend.
Stayed 3 nights in Jan 2024
Response from Jeffrey on 5 Mar,2024
Hi Deborah, We're glad to hear you had a great stay. Hope to see you again soon!

10/10 Excellent

Crista

Stayed 1 night in Dec 2023
Response from Jeffrey on 6 Mar,2024
Hi Crista, Thank you for the great score! I'm glad to see your stay went so well!

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Martin

Stayed 3 nights in Dec 2023
Response from Jeffrey on 6 Mar,2024
Hi Martin, Thank you for the great score! Hope you can stay with us again soon.

4/10 Poor

ronald

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We had no hot water in the evening. There was no phone or clock in the room. Breakfast was cold and confused orders. Coffee service was cold in lobby and in restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Stayed 1 night in Dec 2023