4/10 Poor
Charlotte
Travelled with partner
29 Apr,2024
Disliked: Staff & service, amenities
Awful customer service- non-existent. Unhelpful reception staff and extremely rude upon check-in when we had an issue with our booking package. They asked for proof which we provided but said it was impossible to offer the rate at that price despite having the proof they asked for. Did not want to help or make us feel welcome in any way. Forced us to pay if we wanted the package (that we had already paid for) and said their sales team would be in until Monday so they can’t help (checked-in on Friday) and they IF we were correct they would refund us?! Would not recommend and would have preferred not to have stayed after that experience. An extremely commercial venue and expensive for what it is. A vast and soleless complex. An ok resort.
Charlotte
Stayed 3 nights in Apr 2024