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Great customer service, lovely amenities and comfortable rooms.
M
Stayed 2 nights in May 2024
Response from Jordan Hovis, Director of Front Office on 24 May,2024
Great to hear that we exceeded expectations across the board! While we offer a well-designed hotel in a great location, we make it a place worth visiting through our efforts to maintain it and fill it with the light and warmth of hospitality. We hope to welcome you back again soon.
Awesome staff. Great facilities. Central location with lots of public transportation to all the great San Diego attractions.
A very comfortable modern hotel.
Gregory
Stayed 10 nights in May 2024
Response from Jordan Hovis, Director of Front Office on 24 May,2024
Sounds as though we successfully crafted a rewarding experience together with you as our guest. Thanks for visiting the Carté Hotel and know that we eagerly await your return.
Response from Jordan Hovis, Director of Front Office on 24 May,2024
Thanks for the high marks! We strive daily to make our hotel a place worth staying and appreciate knowing that we accomplished that during your stay. Please visit us again real soon.
Had a staycation for mother’s day and Carte definitely showed up to expectations.
Jovee
Stayed 1 night in May 2024
Response from Jordan Hovis, Director of Front Office on 20 May,2024
Thanks for choosing us as your Mother's Day getaway! As local San Diegans, we know that we do not need to go far to enjoy great hospitality. We're pleased to know that we made that impact on you and hope you enjoyed your staycation overall.
Loved everything from service, staff, room very modern, chic and classy hotel. And loved the rooftop bar
Orlando
Stayed 2 nights in May 2024
Response from Jordan Hovis, Director of Front Office on 20 May,2024
Sounds like we exceeded expectations in all areas by your estimation! We accomplish greatness as a hotel by combining attentive service with beautifully-crafted and well-maintained spaces. We appreciate knowing that we made such a grand impression and hope you will join us again for another great stay at the Carté.
Response from Jordan Hovis, Director of Front Office on 18 May,2024
We're sorry to see that we did not exceed your expectations during this recent visit, though we feel this may have been influenced by our detection and subsequent penalizing of a smoking or vaping event in your guest room than with your overall experience with the hotel. We wish you well in your travels.
The property was nice and the service was good. Our refrigerator did not work properly in our room or provide any cold air and the technician said that’s just how it works. Other than that, good hotel location and amenities.
Leanne
Stayed 1 night in May 2024
Response from Jordan Hovis, Director of Front Office on 18 May,2024
We're sorry to hear that one of our amenities did not function to expectation during your stay and appreciate you putting it on our radar so we can maintain our in-room equipment. It pleases us to know that our prime location, dedicated service, and other offerings contributed to an otherwise great stay. Please consider us your destination when traveling to Downtown San Diego.
Response from Jordan Hovis, Director of Front Office on 18 May,2024
Thank you so much! We strive daily to create a welcoming environment and rewarding experience for every guest, with every stay. We appreciate you taking note that we had that impact on you and hope to welcome you back again soon.
Response from Jordan Hovis, Director of Front Office on 18 May,2024
We hold attention to detail in high importance for ourselves here at the Carté so we can in turn maintain our high standards for cleanliness. We appreciate you taking note and hope you will join us again soon.
No complaints! Had a wonderful stay and will be back.
McKayla
Stayed 1 night in May 2024
Response from Jordan Hovis, Director of Front Office on 18 May,2024
It pleases us to hear that we accomplished our goal of a carefree, quality experience during your stay with us. We look forward to welcoming you back!
8/10 Good
DELINA
Travelled with partner
13 May,2024
Liked: Cleanliness
Great location and room is spacious
DELINA
Stayed 1 night in May 2024
Response from Jordan Hovis, Director of Front Office on 18 May,2024
We truly do enjoy a great location on the cusp of the vibrant Little Italy neighborhood and scenic Marina District. We appreciate knowing that this and the quality and spaciousness of our guest rooms contributed to a positive experience with our hotel. Please consider us your destination when traveling to Downtown San Diego.
Response from Jordan Hovis, Director of Front Office on 18 May,2024
Sounds like Above Ash Social made an impression on you! We appreciate knowing that our scenic rooftop lounge and its attentive staff positively impacted the quality of your stay. Please visit us again soon so we can do it again!
Response from Jordan Hovis, Director of Front Office on 7 May,2024
We're sorry to see that we did not exceed your expectations following your argument with our staff about providing a valid method of payment as well as our penalizing you for smoking in our non-smoking hotel. We wish you well in your travels.
10/10 Excellent
Iman
4 May,2024
Liked: Cleanliness
Iman
Stayed 1 night in May 2024
Response from Jordan Hovis, Director of Front Office on 7 May,2024
Thanks for the high marks! We hope you will choose the Carté for future travel to Downtown San Diego.
I’ve stayed here once before when it was brand new. I was very pleasantly surprised by all the changes that had been made since my last stay! Room service was a great addition!!
Christian
Stayed 2 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 7 May,2024
Thanks for joining us again after all this time! We strive daily to make our hotel a place worth visiting time and again, and we hope to see you again much sooner so we can create another great stay together. Safe travels!
Beautiful hotel!! Was given early check in by very pleasant staff. Lovely rooftop restaurant/bar with an amazing brunch. Walking distance to Littke Italy and Harbor. Will definitely return!!
Irice
Stayed 1 night in Apr 2024
Response from Jordan Hovis, Director of Front Office on 3 May,2024
We look forward to seeing you again so we can craft another great stay together. Thank you for recognizing the efforts of our staff to get you settled in promptly and provide you with a fantastic experience. We strive daily to do exactly that. Safe travels!
This must be one of the top hotels I’ve been at lately. The entire staff we interacted with was extremely friendly. The property is CLEAN and I mean OCD clean. The location is very good if you plan to visit San Diego.
Make sure to drop by the Above Ash rooftop bar. I would absolutely return.
Paul
Stayed 2 nights in Apr 2024
Response from Jordan Hovis, Director of Front Office on 24 Apr,2024
We take pride in our team's dedication to providing a well-attended and well-appointed space for our guests to enjoy when traveling to Downtown San Diego, as well as their ability to follow that up by bringing warmth and sincerity to service. We appreciate your kind words and your recommendation of Above Ash Social, and look forward to your next stay with us.
I don’t like the hotel doesn’t provide the parking lot it is expensive the hotel and also I have to pay for parking that’s ridiculous.
Maribel
Stayed 2 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 24 Apr,2024
We appreciate the high rating you provided us despite your dissatisfaction with our parking arrangements. We do advertise that we offer valet parking only and its price point to ensure that guests choose to stay with us with this in mind, as we do not want to surprise or inconvenience our guests if this service and cost do not meet their expectations. We do consider area averages in our pricing and will readily recommend more economical alternatives if sought. We hope you will stay with us again despite this perceived obstacle so we can demonstrate our commitment to service and quality in other ways.
10/10 Excellent
shane
18 Apr,2024
shane
Stayed 3 nights in Apr 2024
Response from Jordan Hovis, Director of Front Office on 20 Apr,2024
Thanks for the high marks! We appreciate you staying with us and hope you will do so again soon.
Construction around the building. Pool closed use Hard Rock > a mile away. The rooms are fine other than construction noise. Don’t eat there, buy based on price in a construction zone. Wouldn’t be my first choice at this time. Walkable to good restaurants though.
Steven
Stayed 3 nights in Apr 2024
Response from Jordan Hovis, Director of Front Office on 16 Apr,2024
We understand that the construction activity in our urban environment affected the quality of your stay with us here at the Carté and we regret that. Thankfully, the neighboring project will wrap up sooner rather than later, at this point, and we can get back to enjoying our location on the cusp of Little Italy. We're grateful that our colleagues at the Hard Rock Hotel accept our guests for pool access in the meantime. We hope you will visit us again so we can craft a more rewarding experience together.
Had a long drive and this hotel was a great place to land. We were able to enjoy the rooftop bar for a few minute before taking a walk to little Italy. The service staff at the front desk and all the food venues were kind and sincere. The room was clean and modern. Great place to stay.
Nicole
Stayed 1 night in Apr 2024
Response from Jordan Hovis, Director of Front Office on 13 Apr,2024
Our pleasure to serve as your oasis after a long trek to San Diego! We appreciate your kind words regarding the efforts of our staff, and thank you for taking advantage of our fantastic amenities, including the rooftop lounge Above Ash Social, as well as our location on the cusp of Little Italy.
10/10 Excellent
Marolly
9 Apr,2024
Marolly
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 30 Apr,2024
Thanks for the high marks! We appreciate you choosing the Carté for your time in Downtown San Diego.
Overral everything was great. Clean room & easy to get around. The fees is the only thing, unnecessary chargers but other than that, great hotel.
Brenda
Stayed 2 nights in Apr 2024
Response from Jordan Hovis, Director of Front Office on 9 Apr,2024
Thanks for joining us here at the Carté! It pleases us to know that our efforts to provide a clean and well-appointed space for your stay did not go unnoticed. We do apply our Destination Fee with the intention of crafting a unique, inclusive experience by returning it to our guests in the form of a Food & Beverage credit, and we hope you took full advantage. Safe travels and see you again soon!
Response from Jordan Hovis, Director of Front Office on 9 Apr,2024
Thank you for your kind words! We strive daily to make our hotel a warm and inviting place to visit through a friendly approach and acts of service. Please visit us again soon so we can craft another great stay together.
Great for the price! Loved the service and room. Would have liked to go to the roof bar...closes too early (never made it on time after being out) and when we did go up during open hours they closed early. The outside surrounding area is a bit trashy...and I wish they had their own parking so we wouldn't have to worry about our time being up ever 9hrs. Overall we liked it and would stay again.
Jonathan
Stayed 2 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 29 Mar,2024
We appreciate you staying with us! We do offer valet parking services for our guests but, as you shared, our guests can find more economical surface parking lots around us, though they do not provide the same level of convenience. Our immediate surroundings have seen a great deal of change since we opened in 2019 and we look forward to its further development. We will keep your feedback in mind regarding the hours of availability for our rooftop lounge, Above Ash Social. Thanks for making us your destination for future travel to San Diego!
8/10 Good
Lisa
28 Mar,2024
Liked: Cleanliness, staff & service
Lisa
Stayed 2 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 29 Mar,2024
Thanks for the high marks! We hope you will join us again soon so we can craft another great stay together.
Overall, it was a nice place inside. The issue was a large, brown stain on the side of the bedding that was very off-putting. Area around the hotel is in a bit of disarray, but that is slowly being worked on, it appears.
Hayley
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 26 Mar,2024
We appreciate the insights you shared here and apologize for not attending the room defect you reported prior to your arrival. We will notify Housekeeping so we can tackle that and keep our rooms in pristine condition, thanks in part to your feedback. The city developing housing in the downtown area around us excites us about the transformation and opportunities that will come with it. We hope you will return to us again so we can craft another great stay together.
This property is located across the street from homeless camp area. Also the pool and jacuzzi were closed due to construction next door, which is not mentioned on the website. They have no parking other than valet which in additionally cost $60 a day. Very expensive and not worth the money. Especially if traveling from out of state like myself.
Cassandra
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 9 Apr,2024
We appreciate the insights you provided here regarding your recent visit. We do want to highlight that we do have our pool closure announced on our hotel site and have communicated this to Expedia to ensure our guests choose our hotel or alternatives with this in mind, and likewise with the valet services we offer and their price point. As for the challenge with unhoused persons, we communicate our concerns for these communities to the city so they can receive the assistance they need to get out of these encampments and into safe housing. Safe travels!
2/10 Terrible
Nuria
24 Mar,2024
Disliked: Cleanliness
Nuria
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 26 Mar,2024
We're disappointed to see that we did not meet your expectations during this recent stay. We hope you will join us another time so we can craft a more rewarding experience together.
Response from Jordan Hovis, Director of Front Office on 25 Mar,2024
Thanks for joining us here at the Carté for a memorable experience! We appreciate you checking out Above Ash Social, our scenic rooftop lounge and sincerely hope you enjoyed the sights, sounds, and tastes it added to your experience. Please join us again soon.
Response from Jordan Hovis, Director of Front Office on 21 Mar,2024
Thanks for the high marks! We appreciate you staying with us and look forward to your return.
8/10 Good
zhu
19 Mar,2024
Liked: Cleanliness, staff & service, amenities
good customer service
zhu
Stayed 3 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 19 Mar,2024
We appreciate your courtesy with consideration to the challenges you encountered during your stay. It falls to our dedicated staff of hoteliers to Make It Right when we do not deliver on our promise of a care-free and rewarding experience. Thank you for giving us the opportunity to do so. We hope you will join us again soon!
Everything fine with room, but less then impressed with Manager at front desk. Rude and treated "diamond members," with disrespect. Asked for 2 additional waters and he denied us. First time in my 30 plus years of being denied water. Very smug and rude. His name was Jordan. Sadly, we share the same name and he gives us a bad reputation.
Jordan
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 19 Mar,2024
Hello fellow Jordan! I would offer my regrets but instead, I will review with you that we provide two bottles of water complimentary to every guest upon arrival, in line with the Hilton Honors program, of which you are a member and should know full well with 30+ years of travel under your belt. And I do wish you well in those travels!
10/10 Excellent
Jeremy
18 Mar,2024
Jeremy
Stayed 2 nights in Mar 2024
Response from Jordan Hovis, Director of Front Office on 9 Apr,2024
Thanks for the high marks! We appreciate knowing that we exceeded your expectations and hope to welcome you back again soon.
Response from Jordan Hovis, Director of Front Office on 19 Mar,2024
Thanks for taking the time to rate your stay. We're disappointed to see that we did not exceed expectations and hope you might return to us at a future point so we can craft a more rewarding experience together.
Location was convenient with oversight of the city, dining and entertainment was wonderful
Ceon
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 16 Mar,2024
We appreciate knowing that our location on the corner of State and Ash served you well in your adventuring across Downtown San Diego! We're a short walk to both the Little Italy neighborhood and the Marina District, affording our guests plenty of opportunities to take in the sights, sounds, and tastes of America's Finest City. We hope to welcome you back again soon for another great stay.
Response from Jordan Hovis, Director of Front Office on 16 Mar,2024
We appreciate that the aesthetic of our hotel and our efforts to maintain it for our guests made an impression on you during your stay with us. We hope you will choose us again during your next trip to Downtown San Diego. Safe travels!
10/10 Excellent
Brian
7 Mar,2024
Brian
Stayed 1 night in Mar 2024
Response from Jordan Hovis, Director of Front Office on 27 Mar,2024
Thanks for the high marks! We appreciate you staying with us and hope you will join u9s again soon.
Response from Jordan Hovis, Director of Front Office on 10 Mar,2024
Thanks for staying with us! We hope to welcome you back soon so we can craft another great stay together and earn a perfect "5" by delivering a rewarding experience. Safe travels!
Above Ash located on their rooftop is a true hidden gem! Great views, great vibes & great drinks! I also really appreciated the personal touch from the front desk after checking in. It’s rare there days to get that level of old school hospitality. Because of that, I will definitely be staying here again!!!
Rebecca
Stayed 5 nights in Feb 2024
Response from Jordan Hovis, Director of Front Office on 3 Mar,2024
We greatly appreciate your kind words regarding the efforts of our Guest Services team to provide attentive and friendly service to every guest, with every stay. Thanks for joining us here at the Carté and in Above Ash Social, our rooftop lounge, as well - we hope you will join us again soon to check out the spring menu coming soon and to enjoy another great experience.
10/10 Excellent
Maverick
1 Mar,2024
Maverick
Stayed 2 nights in Feb 2024
Response from Jordan Hovis, Director of Front Office on 25 Mar,2024
Thanks for the high marks! We appreciate you staying with us here at the Carté Hotel and hope to welcome you back again soon.
6/10 Okay
Anthony
27 Feb,2024
Liked: Cleanliness, staff & service
Anthony
Stayed 2 nights in Feb 2024
Response from Jordan Hovis, Director of Front Office on 2 Mar,2024
We appreciate you taking the time to rate your experience and wish we had an opportunity to learn more about your stay with us, so we can improve for your next visit.
The rooftop was amazing the had delicious food for brunch ☺️
Claudia
Stayed 1 night in Feb 2024
Response from Jordan Hovis, Director of Front Office on 27 Feb,2024
Thanks for joining us for our rooftop brunch at Above Ash Social! We pride ourselves on our Food & Beverage offerings and strive daily to provide unique and well-prepared dishes for our guests. We hope you will join us again soon for another great experience.