Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Holiday Inn Express San Diego Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express San Diego Downtown, an IHG Hotel
1430 7th Ave, San Diego, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1004 reviews" "
Rating 8 - Good. 265 out of 1004 reviews" "
Rating 6 - Okay. 131 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed the free breakfast that was available every morning. They had a nice variety of options. I also appreciated the great customer service at this hotel. Chris specifically was very personable and made some great recommendations for dinners! This hotel is conveniently located in the downtown area and parking is also reasonable.
Stayed 2 nights in May 2024

10/10 Excellent

Kan, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Phool

Liked: Cleanliness, staff & service
Rooms were very adjacent to each other that sometimes one can hear conversation which i felt can be improved
Stayed 4 nights in May 2024

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking surrounding areas was bad
Stayed 2 nights in May 2024
Response from sd on 21 May,2024
Thanks for the stars!

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean, in a good neighborhood, safe and the free breakfast is amazing.
Stayed 3 nights in May 2024
Response from sd on 21 May,2024
Thanks for the stars!

8/10 Good

Cye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from sd on 21 May,2024
Thanks for the stars!

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool location and accessibility. The parking was a little pricy.
Stayed 6 nights in May 2024
Response from sd on 21 May,2024
Thanks for the stars! I am sorry you felt parking was pricy. We are one of the lowest priced hotel parking lots in the downtown area.

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities
$40 parking but you could also find parking in surrounding areas of the hotel. I seen a lot but prepaid for my parking. Continental breakfast was a plus!
Stayed 1 night in May 2024
Response from sd on 17 May,2024
We actually have the lowest priced in and out parking. The lots in the area that are lower you have to pay for every time you enter and or by the hour. I am glad to hear you enjoyed our breakfast. I will be sure to share the kudos with the team.

8/10 Good

Frankira

Travelled with partner
Liked: Staff & service
Nice, affordable property
Stayed 4 nights in Jan 2024
Response from sd on 17 May,2024
Thanks for the stars!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel had a dated feel.
Stayed 1 night in May 2024
Response from sd on 17 May,2024
Thanks for the stars!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great breakfast option, and a great walking distance to the petco park !!
Stayed 1 night in May 2024
Response from SD on 12 May,2024
Thanks for the stars and feedback. Glad to hear you enjoyed our breakfast and location! We look forward to serving you in the future.

10/10 Excellent

Toosdhi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and checking was easy.
Stayed 3 nights in May 2024
Response from SD on 12 May,2024
Thanks for the stars and feedback. We look forward to serving you in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from SD on 12 May,2024
Thanks for the stars! We look forward to serving you in the future.

6/10 Okay

LASHAWN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The original that we booked was not available and we were placed beside an exit door that slammed every time someone opened it. It woke us up everyday and made our stay very unpleasant.
Stayed 6 nights in Apr 2024
Response from sd on 8 May,2024
I am so sorry to hear that you had a negative experience with your stay. We hope you provide us another opportunity in the future.

4/10 Poor

YUANSHAN

Good breakfast
Stayed 3 nights in May 2024
Response from sd on 8 May,2024
Thank you for the feedback about breakfast being good. I wish we would have known what was unpleasant about it so we can look into it and ensure it doesnt happen again for anyone else. As a 2 is unsatisfactory.

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Wonderful breakfast options.
Stayed 2 nights in May 2024
Response from sd on 8 May,2024
Thanks for the stars and feedback. We look forward to serving you in the future.

6/10 Okay

Ankit

Business traveller
Room was pretty small for the price and not the great facilities
Stayed 1 night in Apr 2024
Response from sd on 6 May,2024
Thank you for the feedback.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from sd on 8 May,2024
Thanks for the stars!

2/10 Terrible

Randy

Disliked: Staff & service, property conditions & facilities
I asked for a balcony room on the 3rd floor and did not get it. The staff there was very rude and very disrespectful. I would like a refund
Stayed 1 night in May 2024
Response from SD on 6 May,2024
Thank you for your feedback. We provided you what was confirmed. For the future to guarantee a balcony room ensure you book that as upgrades are done based upon availability and we start providing based off of our IHG 1 Rewards their status first.

6/10 Okay

Katalin

Travelled with group
Disliked: Staff & service
Unfriendly staff, confusing charging method, good breakfast, difficult to approach from 7th street on foot should be informed the customer to approach from 6th street, without steep hiking
Stayed 3 nights in Apr 2024
Response from sd on 6 May,2024
Thank you for the feedback

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 5 nights in Apr 2024
Response from sd on 1 May,2024
Thank you for the stars!

10/10 Excellent

Anaica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris made it possible to get an early check in and went above and beyond. Thank you.
Stayed 1 night in Apr 2024
Response from sd on 30 Apr,2024
Thanks for the stars!

6/10 Okay

Julissa

Disliked: Staff & service
Na
Stayed 2 nights in Apr 2024
Response from sd on 30 Apr,2024
Thank you for the stars, I wish we could have known what we could have done better.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from sd on 30 Apr,2024
Thanks for the stars, I wish we could have known what we could have done better.

10/10 Excellent

YE BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from SD on 27 Apr,2024
Thanks for the stars! We look forward to seeing you again!

8/10 Good

GRACE

Stayed 2 nights in Apr 2024
Response from SD on 27 Apr,2024
Thanks for the stars! We look forward to seeing you again!

10/10 Excellent

Salome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff , great breakfast, safe and clean parking
Stayed 2 nights in Apr 2024
Response from sd on 26 Apr,2024
Thanks for the stars!

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from sd on 17 May,2024
Thanks for the stars!

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is an area of San Diego where there are now a lot of homeless. Walking to restaurants is a distance.
Stayed 2 nights in Apr 2024
Response from sd on 26 Apr,2024
Thanks for the stars!

8/10 Good

Halil

Stayed 1 night in Apr 2024
Response from sd on 26 Apr,2024
Thanks for the stars!

10/10 Excellent

Nicole

Stayed 2 nights in Apr 2024
Response from sd on 14 May,2024
Thanks for the stars!

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelt so horrible. It smelt as if someone left a wet dog in the room. The bathroom was filled with mold. Luckily the staff came to help clean, but my goodness it was bad. I asked to switch rooms but there were not available. When the cleaning staff came to help clean, even they felt bad about the smell. Luckily I only stayed one night, but never again.
Stayed 1 night in Apr 2024
Response from sd on 22 Apr,2024
I am so sorry to hear that you did not have a good experience with us. I will definitely have someone look into this to make sure to change things to make sure that it's fixed for the future.

10/10 Excellent

Ariadna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to gaslamp and little Italy.
Stayed 1 night in Apr 2024
Response from sd on 22 Apr,2024
Thanks for the stars!

6/10 Okay

Jesse

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from sd on 22 Apr,2024
Thanks for the stars!

10/10 Excellent

Emilee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so wonderful here!! Super convenient location, clean, and affordable.
Stayed 2 nights in Apr 2024
Response from sd on 22 Apr,2024
Thanks for the stars!

10/10 Excellent

Marijill, San Jose

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Corner room with a beautiful view! Walking distance to gaslamp and the free breakfast!!!!!
Stayed 1 night in Apr 2024
Response from Sd on 22 Apr,2024
Thanks for the stars!

10/10 Excellent

Susan, Northridge

Stayed 2 nights in Apr 2024
Response from SD on 6 May,2024
Thanks for the stars! We hope to see you again!

10/10 Excellent

Inas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our favorite hotel we love every thing about it
Stayed 1 night in Apr 2024
Response from sd on 15 Apr,2024
Thanks for the stars! I will be sure to share the kudos with my TEAM!

6/10 Okay

Anthony

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from sd on 15 Apr,2024
Thanks for the stars!

6/10 Okay

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They did not explain how the elevator worked. Room needs a clock. Explanation of how parking garage worked was not given. Breakfast was excellenty.
Stayed 1 night in Mar 2024
Response from sd on 15 Apr,2024
Thanks for the stars! I will be sure to share the kudos with my TEAM!

6/10 Okay

Elsy

Stayed 1 night in Apr 2024
Response from sd on 15 Apr,2024
Thanks for the stars! I will be sure to share the kudos with my TEAM!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from sd on 9 Apr,2024
Thanks for the stars!

4/10 Poor

Jose, Canby

Travelled with family, Travelled with family and small children
Clean and plenty of room
Stayed 1 night in Apr 2024
Response from sd on 7 Apr,2024
Thank you for the stars!

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfy beds, local to mostly everything.
Stayed 1 night in Apr 2024
Response from SD on 7 Apr,2024
Thank you for the stars!

8/10 Good

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SD on 7 Apr,2024
Thank you for the stars!

8/10 Good

Sierra

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was totally unclear that parking was not included. Staff informed me when I arrived at night that parking cost $35 per night! I had to park on the street and wake up early to feed the meter 😔 If I had known parking was not free I would have booked a different hotel.
Stayed 1 night in Apr 2024
Response from sd on 15 Apr,2024
Thanks for the stars! I am sorry to hear you felt that parking was excessive. We are actually one of the lowest priced hotel parking fee's in the market.

6/10 Okay

Charles

Travelled with family
Rough neighborhood…Cops at 4 am on the street outside. Not a real good landing for loading and unloading bags. The help and staff were really good. noisy walls and needed to change rooms. We loiked it though. Good breakfast….help was really good.
Stayed 1 night in Mar 2024
Response from sd on 2 Apr,2024
Sorry you felt the neighborhood wasn't good. We are right down the street from the fire station as well as police station. Thus you see them in the neighborhood frequently. Glad you found the staff to be friendly and helpful.

8/10 Good

Nolan, Lomita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location and convenience to the surrounding community for access to food and entertainment. The place was clean and felt safe. The main reason for the less than perfect review is the room had too much noise from the floor above or the A/C unit was too noisy.
Stayed 3 nights in Mar 2024
Response from SD on 30 Mar,2024
Thanks for the stars!

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
It was okay, it great for money spent
Stayed 1 night in Mar 2024
Response from SD on 30 Mar,2024
Thanks for the stars!

4/10 Poor

Patrick, Sooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had pre paid for a room 3 months in advance and they didn’t have it available when I showed up.
Stayed 3 nights in Mar 2024
Response from sd on 29 Mar,2024
Thanks for the stars!