Exterior

Reviews of InterContinental San Diego, an IHG Hotel

4 out of 5
InterContinental San Diego, an IHG Hotel
901 Bayfront Court, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1008 reviews" "
Rating 8 - Good. 189 out of 1008 reviews" "
Rating 6 - Okay. 77 out of 1008 reviews" "
Rating 4 - Poor. 41 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The only complaint was that the TV turned off randomly. Everything else was wonderful.
Stayed 4 nights in May 2024

10/10 Excellent

George, Santa Clarita

Travelled with partner
Great location
Stayed 2 nights in May 2024

8/10 Good

Ericca, Murrieta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful San Diego
Stayed 1 night in May 2024

8/10 Good

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the staff was wonderful
Stayed 2 nights in May 2024
Response from Michael Savage - Front Office Manager on 24 May,2024
Thank you for staying with us and thank you for your review. Come see us again soon!

8/10 Good

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Michael Savage - Front Office Manager on 19 May,2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Gabriela, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Michael Savage - Front Office Manager on 15 May,2024
Thank you for staying with us and for your review rating. We look forward to welcoming you back soon.

10/10 Excellent

Ghaith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in May 2024
Response from Santiago N. on 12 May,2024
Thank you for your 5-star rating! We look forward to welcoming you back soon!

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service as well as food
Stayed 3 nights in May 2024
Response from Santiago N. on 12 May,2024
Thank you for your kind words! We're delighted to hear that you enjoyed our excellent staff, service, and food.

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about our stay.
Stayed 1 night in May 2024
Response from Santiago N. on 12 May,2024
We're thrilled to hear that! Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Thao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. The staffs were friendly.
Stayed 2 nights in May 2024
Response from Santiago N. on 12 May,2024
We're delighted to hear you enjoyed your stay! Our team works hard to ensure a pleasant experience for our guests. We hope to welcome you back soon!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Santiago N. on 12 May,2024
Thank you for the perfect rating!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Santiago N. on 12 May,2024
Thank you for the 5-stars rating!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Michael Savage - Front Office Manager on 2 May,2024
Thank you for your review and for staying with us. We look forward to seeing you again

10/10 Excellent

Mary, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for just one night to attend a party downtown. Hotel is very nice with terrific views of water. Walkable to Midway, Seaport Village, Gaslamp District and Little Italy. Felt safe walking around and we enjoyed strolling along Embarcadero. Right in front of Cruise Port as well. Lots of restaurants in and near hotel. The pool area is up on 4th level with gorgeous views of water, a nice bar and sitting areas.
Stayed 1 night in Apr 2024
Response from Santiago N. on 29 Apr,2024
Thank you for your review! We're thrilled to hear you enjoyed your stay and took advantage of our convenient location and stunning views. It sounds like you had a wonderful time exploring the area and enjoying our amenities. We hope to welcome you back for another great experience soon!

10/10 Excellent

Jennie, Valley Stream

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 3 nights in Apr 2024
Response from Santiago N. on 29 Apr,2024
Thank you for your 5 star rating! Please come visit us again!

10/10 Excellent

Ziad

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had an amazing stay here. The property and staff were 5star all the way. We appreciated all the personalized hospitality that we received. Thank you!
Stayed 5 nights in Apr 2024
Response from Santiago N. on 29 Apr,2024
We're delighted to hear that you had an amazing stay with us! Providing personalized hospitality is what we strive for, and we're thrilled to know that you felt well taken care of by our staff. Thank you for choosing us, and we hope to welcome you back for another 5-star experience soon!

10/10 Excellent

Nancy, Charlottesville

Travelled with group
Liked: Amenities
Great beds and pillows. Helpful staff
Stayed 4 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
Thank you for your 5-star rating. We are happy to know that you loved our beds and pillows! We look forward to welcoming you back shortly!

8/10 Good

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
Thank you for your 4 stars rating.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent, many restaurants, friendly staff and Dog friendly 😊🐶
Stayed 3 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
Thank you for your positive feedback! We're thrilled you enjoyed our prime location, friendly staff, and our dog-friendly environment. Looking forward to welcoming you back soon!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
Thank you for the perfect 5! We are delighted you enjoyed our hotel.

10/10 Excellent

John

Stayed 3 nights in Apr 2024
Response from Santiago N. on 12 May,2024
Thank you for your 5-star rating! We look forward to welcoming you back soon!

10/10 Excellent

Samuel Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views of the bay from our room. All staff extremely pleasant and helpful. Michael the concierge and Ramzi at the bell desk were especially helpful, providing accurate and useful information whenever asked. Overall, a class act.
Stayed 7 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
We're delighted you enjoyed the stunning bay views and the exceptional service provided by our staff, including Michael and Ramzi. Your compliments mean a lot to us! Looking forward to hosting you again soon.

10/10 Excellent

Phet

Stayed 1 night in Apr 2024
Response from Santiago N. on 26 Apr,2024
Thank you for your 5-star rating!

8/10 Good

Karandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Santiago N. on 26 Apr,2024
Your compliments mean a lot to us! Looking forward to hosting you again soon.

10/10 Excellent

William, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Great location. Clean, modern rooms.
Stayed 3 nights in Dec 2023
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor! Great views
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Xi

Great location and eating options.
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay and your dining review. We value your feedback and hope to see you again soon!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was across from the pier. Easy for people going on a Disney Cruise. Staff were all friendly and courteous.
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay. The Disney Cruise coming in and departing are great fun to watch from the pool deck. We value your feedback and hope to see you again soon!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and great location right on the Bay. The restaurants in the hotel were great and I highly recommend the rooftop restaurant, Seneca. The gym was larger than most hotel gyms and had a great cardio area with a small dumbbell area that went up to 50lbs. The only downside was that the pool was really small. I’ll definitely be staying again the next time we come down to SD!
Stayed 3 nights in Mar 2024
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

10/10 Excellent

Abdiqani

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Michael Savage, Front Office Manager on 15 Apr,2024
Thank you for your response and your recent stay. We value your feedback and hope to see you again soon!

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, paid parking convenient and way to access. Breakfast menu lacked choice and expensive especially for drinks.
Stayed 4 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 8 Apr,2024
Thank you for staying with us. I will pass on your feedback to our F&B department and we will work towards a 5/5 rating next time :)

2/10 Terrible

Won ik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Santiago N. on 8 Apr,2024
Oh no! We deeply apologize for any inconvenience you experienced during your recent stay. Could you please share more details about the rating?

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to everything, very interesting.Great food.The cafe on the nineteenth floor is spectacular
Stayed 1 night in Apr 2024
Response from Michael Savage - Front Office Manager on 8 Apr,2024
Thank you for staying with us and your review. Seneca Restuarant is a big hit with many of our guests!

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with modern amenities but its best assets are the people who look after you from the friendly front desk receptionist, the room attendants, and the restaurant and bar staff.
Stayed 4 nights in Apr 2024
Response from Michael Savage - Front Office Manager on 6 Apr,2024
Thank you for your feedback and rating. I love hearing reports like these and will be sure to pass it on to our team.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The location, and the amenities
Stayed 4 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 6 Apr,2024
Thank you for your rating and for staying with us. We hope to see you again soon!

10/10 Excellent

jingxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good
Stayed 6 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 6 Apr,2024
Thank you for staying with us and for your feedback. Please come see us again soon!

4/10 Poor

Eli

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This is definitely the last time I will stay at the InterContinental San Diego. For some reason this hotel believes that having my credit card number allows them to charge it twice a day for random amounts with absolutely no reason. I'm two days after checking out and closing my bill and still get charged twice a day. This is outrageous!!!
Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 6 Apr,2024
I do apologize for any confusion we have created. Please reach out to me and I will make sure everything is cleared up right away. We do appreciate your staying with us and hope to win back your loyalty.

8/10 Good

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & amazingly helpful. I forgot my briefcase in my room. I left the hotel & called back in 5 mins after leaving. They had the briefcase already knew about it. I returned to the valet parking area & they had a gentleman bring it to me. I appreciated him asking to see ID before handing it over. What I did not like was the water pressure in the bathroom sink being inadequate.
Stayed 2 nights in Mar 2024
Response from Santiago N. on 30 Mar,2024
Thank you for sharing your experience with us. We're thrilled to hear that our staff was friendly, helpful, and efficient in retrieving your forgotten briefcase. We understand the importance of security and are glad you appreciated our measures. However, we apologize for the inconvenience regarding the water pressure in the bathroom sink. We'll address this promptly to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon for an even better experience.

2/10 Terrible

Cadel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Santiago N. on 28 Mar,2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We're sorry to learn that your experience fell short of your expectations, as indicated by the zero-star rating you've given us. our satisfaction is our top priority, and we're committed to ensuring that every guest has a positive experience at our hotel.We look forward to hearing from you and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for staying right on the bay. Staff and facilities exceptional!
Stayed 3 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 24 Mar,2024
We love hearing these reports on our property and especially the staff that gave you that impression. Thank you for staying with us and we look forward to your returning again soon.

8/10 Good

Phyllis, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, rooms are spacious. View of the bay was spectacular!
Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 24 Mar,2024
Thank you for staying with us and for your review. We appreciate your business and hope to see you again shortly.

10/10 Excellent

Celia, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely restaurant, quiet room, close to airport, close to waterfront and cruise port and Coronado ferry.
Stayed 3 nights in Mar 2024
Response from Aiko De Guzman on 16 Mar,2024
Good Afternoon Celia,We are glad you enjoyed your stay with us and we hope to see you back again in the future. Have a wonderful week ahead!

8/10 Good

Jae Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michael Savage - Front Office Manager on 16 Mar,2024
Thank you so much for staying with us and for your review. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property. If there is anything we can do to improve any future stays, please let us know.

4/10 Poor

Tate

Stayed 2 nights in Mar 2024
Response from Michael Savage - Front Office Manager on 24 Mar,2024
I apologize your stay did not meet your expectations. I would be happy to discuss any issues with you so that we can exceed your expectations in the future.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Michael Savage - Front Office Manager on 16 Mar,2024
Thank you so much for staying with us and for your review. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property.

10/10 Excellent

Atul, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well appointed hotel in a prime location near all the tourist attractions the San Diego waterfront offers. Rooms are spacious, clean and have great views no matter which side they’re on. There’s several restaurant choices within the hotel building, and many more within a few minutes walking distance.
Stayed 2 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 16 Mar,2024
Thank you so much for staying with us and for your review. I'm glad you had a memorable stay and we look forward to seeing you again soon. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property.

8/10 Good

Kerry

Business traveller
Stayed 2 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 16 Mar,2024
Thank you so much for staying with us and for your review. We appreciate your feedback and will continue to provide the service and standards that make as a premier IHG property. If you have any questions or concerns, please reach out to us.

10/10 Excellent

William Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location…quick drive from the airport. Right on the bay looking at the waterfront. Just what I was looking for.
Response from Michael Savage - Front Office Manager on 25 Feb,2024
Thank you for your review and for staying with us. We hope to see you again soon!!

8/10 Good

Jean Joseph Thierry

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 25 Feb,2024
Thank you for sharing your review and for staying with us.

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, solid but nothing special. There were so many events and attendees that the restaurant/bar was loud and crowded. I did have Club lounge access, which helped. Spectacular views!
Stayed 2 nights in Feb 2024
Response from Michael Savage - Front Office Manager on 25 Feb,2024
Thank you for staying with us and your review. I'm glad you were able to enjoy our Club Lounge and relax with the sunset!