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Reviews of Coco Grove Nature Resort and Spa

2.5 out of 5
Coco Grove Nature Resort and Spa
Mangodlong, San Francisco, Cebu

Reviews

6.8
Rating 10 - Excellent. 8 out of 58 reviews" "
Rating 8 - Good. 26 out of 58 reviews" "
Rating 6 - Okay. 9 out of 58 reviews" "
Rating 4 - Poor. 9 out of 58 reviews" "
Rating 2 - Terrible. 6 out of 58 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jefrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding is so uncomfortable, pay extra if you want A.C. and the staff enters the room to turn it off if you’re not watching. Just not a place I ever attempt to stay again.
Stayed 11 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No internet
We didn’t have internet, you had to pay at the machine if you wanted it . Air conditioner was extra it wasn’t included. The breakfast was good American breakfast was 75 pesos more.
Stayed 3 nights in Feb 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very enjoyable resort.
Stayed 10 nights in Dec 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, well-maintained swimming pools were highly popular with our group of mostly young people. The restaurant has very tasty food options, and the staff were very friendly and responsive. We would gladly stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Keijo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable and close to beach
Stayed 2 nights in Jul 2023
Response from Management on 7 Aug,2023
Thank you Sir for your positive feedback. Your comment and suggestions are very important to us.We are looking forward to serving you in the near future!All the best,Coco Grove Management

10/10 Excellent

OLEG

Liked: Cleanliness, staff & service, property conditions & facilities
Nise staff, always cleaning territory. Good value for money
Stayed 6 nights in Jun 2023
Response from Coco Grove on 30 Jul,2023
Thank you very much for your positive feedback. Your comment is very important to us. We hope to serve you again in the near future!All the best,Coco Grove Nature Resort Management

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Outdated
Stayed 4 nights in May 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two weeks and enjoyed every day. All of the staff was pleasant and always helpful whenever needed. The resort its self is very relaxing and the pools are great. The rooms are a little old but still nice and comfortable. It's a short walk to the beach and if you need a ride anywhere, There is always a jeep or tricycle on the street. I plan to stay here again on my next trip..
Stayed 2 nights in Jul 2022
Response from Coco Grove Management on 24 Aug,2022
Thank you very much for your positive review. Your comment is very important to us. It was a pleasure having you as our guest!Looking forward to seeing you again in the near future!Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management on 9 Feb,2020
Thank you very much for your positive comment! It is very important to us! We are very appreciative! We are looking forward to serving you again soon! Best regards!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I stayed with my family over New Years! This place could be amazing although needs a few maintenance updates. The staff need to be focused on their jobs, we had bottle and cups outside our room until we eventually cleared ourselves. They only manned the kitchen at breakfast had to find them at lunchtimes. Toilet seat broken in room and water pressure low in shower.
Stayed 4 nights in Dec 2019
Response from The Management on 7 Jan,2020
Hi! Thank you for your feedback. It is very important to us to do a better service. We will make sure your comment will be addressed accordingly. Regards, Coco Grove Nature Resort

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
절대 가지마세요. 여기에 선풍기룸 올려넣고 가면 에어컨 룸있다면서 박당 더블을 요구합니다. 바로 옆의 파라다이스나 오션헤이븐이랑 가격이 같아져요. 절대로 가지마세요.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Peaceful place. The room was large with good air conditioning. I enjoyed laying in the hammock in the courtyard. Short walk you the beach. My only complaint was that the wifi didn't work.
Stayed 1 night in Sep 2019
Response from The Management on 10 Nov,2019
Thank you so much for your positive feedback. We are very much appreciative! We hope to serve you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room never got cold that's why we want to come to your place
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coco Grove Nature Resort and Spa isn't look what it showed in the website. There aminities that are nit working like the billiard area. The linens smell horrible, stinky. The water isn't working fine. The property is a total mess or shall I say dirty. The restaurant is dirty, the tables in the morning were very dirty. It seems they were not cleaning it at night so the next morning it's clean and ready for the guest to eat breakfast. The TVs were obsolete and it only has one local channel. The aircons were too old and cannot cool the room. We've requested to transfer another room due to aircon malfunction, nit cooling our room. But to our dismay the other room we moved in was just the same with the previous. So disgusting, our vacation turned into nightmare.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

6/10 Okay

Jarold

Disliked: Room comfort
not so good
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll teturn
For the price it was better then expected Only issue was many things on food menu was not available
Stayed 2 nights in Feb 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
It was great..the staff was kind and accommodating the place was pleasant and the location was great near in the white beaches..
Stayed 1 night in Dec 2018
Response from Nishlyn on 22 Jan,2019
Thank you so much for your kind comments. It is very important to us! Thank you for staying with us! We hope to serve you again in the near future! Best Regards~

2/10 Terrible

Jim, Quezon City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No restaurant to eat. Hot showers are not working
Worst resort hotel in the island. We booked 5 rooms in this hotel expecting that they have a beach in their resort as shown in the internet. But the beach is located on another resort. They have no restaurant ti dine with, hit and cold showers are not working (in all rooms), lots of bugs inside the room, and air inside the room is sofocating because their aiconditions are barely working. They also have a delapidated billard table and a pool overlooking deck which look like a murder scene. Read comments first before you book in this place to save your vacation for beiing the worst experience in your life.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Below average
No phone signal in the hotel area. WiFi is very weak. Meal just so so. Manager not in the hotel so no decision can be made by the staff n the manager never response the e-mail nor messenger.
Stayed 3 nights in May 2018

10/10 Excellent

Jacklyn

Liked: Staff & service
Stayed 1 night in May 2018
Response from Nishlyn on 3 Jun,2018
Thank you for your comment. We appreciate your feedback. We hope to serve you again in the near future!

8/10 Good

Palmi Rafn, The place is at a good location but hard to find.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied guest
Was there with my wife and mother-in-law we enjoyed the stay and would come back someday close to the beach and has a good clean pool, hope that they would start taking credit cards like place next door, but from reviews I have seen I think this place is improving, at least I think so. Water heater was only thing that I was unhappy with, AC was great room and beds where clean and comfortable
Response from The Management on 9 May,2018
Thank you very much for your comment. It is very important to us. We are on the process of repairing the water line. Water heater is not broken, it is the water pressure that is weak therefore water heater is not working. Have a wonderful day! We looking forward in serving you again in the near future.

8/10 Good

Palmi Rafn, The place is at a good location but hard to find.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place with room for improvements
Booked 1 night at first but added another night I really enjoyed the stay and I would definitely stay there again, hopefully sooner rather than later, few things are definitely in need some maintenance, and would be great plus if they would accept credit card at the restaurant
Response from Edele on 6 May,2018
Good day! Thank you for your comment. It is very important to us. We want to accept credit card payments too for guests convenience but the WIFI signal is so slow that it is not possible as of the moment. We apologize for the inconvenience. God Bless!

8/10 Good

TAEYEON

Liked: Cleanliness, staff & service, room comfort
Nice location with food
Staff are extremly friendly and nice restaurant food!!~ good location!!
Response from Shaddy on 30 Apr,2018
Thank you very much for your nice comment. It is very important to us. We hope to serve you in the near future. God Bless!

8/10 Good

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cox resort
The hotel doesn’t claim to be 5 star so the facilities are basic, but it’s very clean, very relaxed and I loved it. The staff are great so if you go expecting a simple comfortable place to sleep while you explore the island then it’s great. Plus the pools are a bonus
Response from Nishlyn on 17 Apr,2018
Thank you very much! We appreciate your feedback.

2/10 Terrible

trond temte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was in order. No tv. No hot water.
Nice staff but they hadde no tecnicle staff to help hjem. Nice Garden but nothing seem to work. Did not get what we had paid for. And like allways no money back.

4/10 Poor

gloria

Disliked: Staff & service, room comfort
not satisfied.
rooms are too small, noisy behind the walls, sounds like it's the washing area, people would chit chat, power outage, people at the counter could not be found.
Stayed 2 nights in Aug 2017
Hi, Greetings! We apologize for the dissatisfaction. Rest assured we will forward your comment to our management regarding the noise behind the room and the staff not being in their post. Power outage: Energy company is out of our control but we are on the process on purchasing a bigger generator. Your comment and suggestions are very important to us. It can only help us improve our service. It is greatly appreciated. God bless!

8/10 Good

Daisy Bell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Mon C, Manila

Disliked: Cleanliness, property conditions & facilities, room comfort
Pay more than suffer at Coco Grove
7:25am waiting for breakfast, 8:53am food was served cold! Pool was dirty looks like someone did the laundry in the pool. Water pressure was such a pain. Dirty utensils. The hotel was quite dark. Only has 2 receptionists who appeared to be the cook as well. You have to pay 100php to use the billiards even if you are checked in. Dog poops are everywhere. Will never recommend the resort to anyone. Just pay more to other great hotels nearby.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff but a lot to improve
First of all let's say that everybody that worked there was helpull and friendly to us. Sadly, that's the only positive thing we can say. The restaurant is only opened for breakfast. The facilities are full of stray dogs (minimum 5) who enter the restaurant amd stay there and they also bark at nigh making it very difficult to sleep. The beds have a very thin and hard matresse. For me it was very unconfortable. The breakfast was included in the reservation for three people and when we arrived, they told us only 2 breakfasts where included. They fixed that. The only breakfast included was the filipino onr, althought we cod modifie it a little to our taste. The WC didn't work. They fixed it on the second day. During eveng hours, the lights of the facilities are turned off (it's dark from 6 pm there). You have to go to another hotel to have dinner or lunch. On the whole, the rooms and facilities were far poorer that what you cold expect from the pictures

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

LACE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best way to get there is to get your Own ride
Nothing much to say in this hotel

10/10 Excellent

Nichole Wilkes, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Vacation
It was my first time in Camotes. I chose to stay at Coco Grove because it was close to the beach. I really enjoyed my week there. The staff was very friendly. The menu is simple and has a good variety. The food was good. They are also next to 2 other resorts that you can dine at as well. It is an extremely short walk to the beach. There are a couple of stores to buy things. There are also a lot of multicabs and motos around if you want to tour the island. I will return. It was the most peaceful vacation I have ever had.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little resort. Clever location.
Lovely place at a reasonable rate. The pool was excellent and foods overall taste good. The resort is quiet and sleep was good but be prepared for possibility of mosquitoes. 4.5 out of 5.

8/10 Good

SEONHEE

Liked: Staff & service
저렴한숙소
저렴하게. 하루정도. 숙박하기는ㆍ나쁘지는. 않아요
Stayed 1 night in Nov 2023

2/10 Terrible

sungjun

Stayed 1 night in Aug 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2022
Response from Customer Service Department on 8 Jun,2022
Thank you very much for your positive feedback. It is very important to us. We are looking forward to serving you again! Thank you very much!

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich kann leider keine positive Empfehlung geben.
Es ist nicht so einfach Coco Grove zu beurteilen. Auf den ersten Blick sieht Alles sehr gut aus. Mehrere Pools, welche auch gereinigt werden. Das inklusive Frühstück ist ein phillipinisches Frühstück. Wer etwas Anderes möchte muss dann dafür zahlen, aber was man dann erhält ist schwach. Am Pool sind Liegen aber kein erkennbare Service. Um 19 Uhr geht das gesamte Personal nach Hause und nur noch ein Mann von der Security ist da. Zum Glück kann man im Bamboo Cafe, im benachbarten Resort, Abendessen bekommen. Ich hatte den Eindruck der Eigentümer, das Management, kümmert sich nicht richtig um die Zufriedenheit der Gäste.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful in organizing things. The pool is nice.
Stayed 1 night in Dec 2019
Response from The Management on 7 Jan,2020
Thank you very for your positive feedback. It is very much appreciated! We hope to see you in the near future!

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 7 Jan,2020
Hi, Thank you for your positive feedback. It very much appreciated! We hope to see you again in the near future! Regards, Coco Grove Nature Resort

6/10 Okay

Tomas

Disliked: Property conditions & facilities
Så där!
Ja det var dålig vaif,dåligt med varmvaten. Ingen kyl , inga glas på rumet?
Stayed 6 nights in Dec 2019
Response from The Management on 7 Jan,2020
Hi, Thank you for your feedback. We will make sure your comment will be addressed accordingly. Regards, Coco Grove Nature Resort

8/10 Good

frédéric

Liked: Cleanliness
Moyen
Hôtel un peu vieillot niveau déco et meubles. Salle de bain très basique et débit d'eau dans la douche très faible. Piscine sympa , pas de restauration le soir quand nous y étions mais il y a 2 autres resorts à côté très classe qui proposent une excellente nourriture. Ne pas compter sur le wifi dans cet hôtel
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Ilmadjgptjg
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

MICHIHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location !
すぐ近くのマンゴードロンロックビーチのホテルが無料で利用できます。プライベートビーチ、プール、レストランも良かったです！ ホテルの部屋でマッサージが受けられて快適に過ごせました。
Stayed 1 night in Feb 2019
Response from Shaddy on 21 Feb,2019
あなたのポジティブなレビューに感謝します。 あなたのコメントは私達にとって非常に重要です。 私たちはあなたが近い将来にあなたに奉仕することを望みます！ 宜しくお願いします、 管理職

8/10 Good

Jeong A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다
솔직히 생각보다 나쁘지 않았습니다 :) 기대하지 않고 가시면 생각보다 좋습니다 침대가 좋습니다 불이 좀 약하고 수압이 낮은거랑 아침식사는 기대하지 마세요 그래도 위치가 항구에서 가깝고 옆에 좋은 호텔도 있어서 그 시설을 이용하면 됩니다
Response from The Management on 9 May,2018
Thank you very much for your comment. It is very important to us. We are looking forward to serve you again in the near future!

4/10 Poor

DAI, CEBU, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
あんまり良くない。
1月に泊まりましたが、この時期（12－2月のあまり暑くない時期）であれば、ノンエアコンルームでも十分です。 それ以外の時期ならエアコンルームが良いでしょう。 ただ、下記理由により、1泊だけ滞在し、バノビーチへ移動しました。
Stayed 1 night in Jan 2018