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Reviews of Surf Motel

2 out of 5
Surf Motel
2265 Lombard St, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 242 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 125 out of 1000 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rudy, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location clean & staff is accommodating and wonderful
Stayed 4 nights in May 2024

2/10 Terrible

Ethan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels, no toiletpaper, no soap, no notjing when I arrived. Had work to do so I returned very late, still nothing. Wasted tired fell asleep. Woke to maid barging in without knocking with the towels, startled the hell out of me, lNOT pleasent. Next night, a weekend night, people partying stomping above me, and slamming doors all night, awful.
Stayed 2 nights in May 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, staff is ice and helpful. Super easy to get to marina area. Presidio, Golden gate bridge, Palace of fine arts all close by.
Stayed 1 night in May 2024

6/10 Okay

Francisco

Travelled with family and small children
Disliked: Property conditions & facilities
Beds were uncomfortable and the room smelled heavily of smoke with a perfume over it. The elevators did not work. Apart from that, the room was very nice for the time we stayed and parking is included. Area is very convenient!
Stayed 1 night in May 2024

6/10 Okay

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was comfortable. Lots of space
Stayed 1 night in May 2024

6/10 Okay

Tish

Smok smell really irritated my sinus
Stayed 2 nights in May 2024

2/10 Terrible

lee

Not good
Stayed 1 night in May 2024

4/10 Poor

Evelyn

Travelled with partner
Disliked: Cleanliness, amenities
I was assigned a smoking room which was not clear when I booked the room. The front desk person told me I could change rooms in the morning after my first night, but when I returned in the morning I was told there were no non-smoking rooms available. The room key was really hard to use and I never figured it out — had to have someone else help me every time I wanted to enter my room. Bed was comfortable but cleanliness was not great. Great location.
Stayed 3 nights in May 2024

6/10 Okay

Shelley

Disliked: Amenities
The nightly price was below average and we were on a budget trip. The mattress however was hard and made having a good sleep difficult.
Stayed 1 night in May 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024

6/10 Okay

Alberto

Travelled with partner
Disliked: Cleanliness
Never got room service. The ac worked well but there is no fan mode to help drown out city sound at night. It's in a great location though, and is inexpensive. Overall, it was worth it for what it is.
Stayed 5 nights in Apr 2024

8/10 Good

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Not way was advertised
Stayed 1 night in Apr 2024

8/10 Good

Darshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is value for money. Location was very convenient.
Stayed 1 night in Apr 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from my reservation this was a good place
Stayed 1 night in Apr 2024

10/10 Excellent

Sabin

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The room is dated.
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff’s good, hardworking, and helpful, but property’s down at the heels, in need of an upgrade.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location ! Easy for everyone !
Stayed 2 nights in Mar 2024

2/10 Terrible

victor y Adriana haro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible room . dirty.
Stayed 3 nights in Mar 2024

6/10 Okay

tony

Travelled with partner
No coffee maker
Stayed 2 nights in Mar 2024

2/10 Terrible

Wael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Mikhail

Business traveller
Disliked: Property conditions & facilities
Very old motel, the socket near the bed does not work, the key to enter the room stops working by itself, the elevator can get stuck, the transport is noisy around the clock, cleaning is only upon request! in general, you can stay for 2-3 days if there is no other option! upon check-in, I had to pay another $100, as I understood for booking through the Expedia app, and another $100 deposit!
Stayed 14 nights in Mar 2024

4/10 Poor

Betsy

Stayed 1 night in Mar 2024

6/10 Okay

Rochelle

Stayed 1 night in Mar 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay here.
Stayed 2 nights in Mar 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the staff was rude. No greeting or farewell. Night stand by the bed was sticky, there was hair on one of the beds. There was no light bulbs on 2 of the wall lights. Another head ache was getting the tv to work. You have to do multiple steps just to turn the tv on. We just left the tv on all day and night because it was such a hassle. I do have to admit the bed was comfortable though. In all you get what you pay for. It was a cheap price but so was the quality of the room. I won’t stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Easy, simple, no weird smell and in a great area.
Stayed 7 nights in Mar 2024

10/10 Excellent

Elsa, RED OAK

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bus stop right outside motel. Our suite the beds were worn out and uncomfortable. But staff, location was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

chanothai

Stayed 7 nights in Mar 2024

6/10 Okay

Franz

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi was weak and unstable. Only the bedside lamp works in the rooms so at night the rooms are very dim- I changed rooms so I'm sure it's not just an issue with my initial room.
Stayed 13 nights in Feb 2024

6/10 Okay

Veronica, Fresno

Travelled with family, Business traveller
Liked: Staff & service, amenities
First positive; free parking for one vehicle, considering how expensive parking is that alone is great. Second, they had a family room which is big and roomy. Has 2 tvs, fridge and microwave. Bad is doors dont have extra locks like the chain or bolt, and the furniture is very worn and mattress is non existent. Like sleeping on coils. But was quiet overall and affordable
Stayed 2 nights in Mar 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on Lombard Street provides easy access to the waterfront. The location also has many dining options. The front desk staff were very courteous and helpful. The bed was very comfortable. Enough soap and towels were provided. I think the room service was lacking with making the bed. I also thought the room did not have enough lights. I’m a student and it is difficult for me to do work in a dark environment. Overall I still had a positive experience and would recommend the motel to anyone visiting the area.
Stayed 3 nights in Mar 2024

8/10 Good

Samiran

Stayed 7 nights in Mar 2024

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- I couldnt stay.
Stayed 3 nights in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Tamara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Ray

Disliked: Cleanliness, staff & service, amenities
The location was the positive point, but the facility itself is old & tired. Rooms were small and very basic & for the price not really value for money at all. Staff made you feel not welcoming and just going through motions. Bed comfortable another positive. Towels small, shower flow pretty average.
Stayed 1 night in Mar 2024

4/10 Poor

Bobby

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was someone staying above us that was either stomping or jumping until 3-4 in the morning every night. Not avle to sleep well.
Stayed 3 nights in Mar 2024

6/10 Okay

Christine

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Geoffrey

Travelled with group
Disliked: Amenities, property conditions & facilities
Motel, nothing crazy, a place to lay your head, free parking
Stayed 3 nights in Mar 2024

4/10 Poor

Weston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager changes every couple hours and they pretend to be absolutely exhausted every time you ask for something simple. I received 3 cards for my room that were not functional and the manager couldn’t use them, but would come back with the next and refused to speak to me. The TV didn’t work and the remote burned my leg, because they tape the batteries in; furthermore, at multiple times during the night I heard people banging on the door saying, “I know you’re in there…” with various swear words. Over and over I tried to call the front desk for help, they did not answer. I can say that the manager microwaved a cup noodles that I bought from a gas station on my way into town. But, he did not speak English. In the morning someone offered to sell me—I quote—“anything I needed for my stay.” He was not a tenant and threw up as I walked away. Genuinely the worst place I have ever staid in my entire life and it was absurd the lack of care they had. Promptly at 11am they unlocked my dead-bolted door and yelled at me to get out… yelled. Do not ever bring a family member or loved one here. Pay the extra few bills for a hotel room a mere block away.
Stayed 1 night in Mar 2024

8/10 Good

Dylan

Liked: Staff & service
The staff is very polite . I would recommend staying here !
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed before and came back for another week. Management and staff are all be nice, friendly and accommodating. Located in a great area Safe! And it’s also a quiet neighborhood. Close to everything. Just a small bus ride , Lyft or walk for Sure! Next time I go back I will be staying at the Surf ! John
Stayed 5 nights in Feb 2024

8/10 Good

Pheephakorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Burak

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The service is very bad.
Stayed 1 night in Feb 2024

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024

8/10 Good

Amy

Stayed 7 nights in Feb 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024