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Reviews of The Tryst Beachfront Hotel

3.5 out of 5
The Tryst Beachfront Hotel
1 Vendig St, Condado, San Juan

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 337 reviews" "
Rating 8 - Good. 65 out of 337 reviews" "
Rating 6 - Okay. 54 out of 337 reviews" "
Rating 4 - Poor. 27 out of 337 reviews" "
Rating 2 - Terrible. 41 out of 337 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay with in the near future
Stayed 2 nights in Apr 2024
Response from ASTRID on 3 May,2024
Dear Pedro, thank you for your review, looking forward to host you again, best regards,

10/10 Excellent

Christine, Wyandanch

Stayed 1 night in Apr 2024
Response from Yanett on 10 May,2024
Hello Christine! Thank you so much for leave us your rating!

10/10 Excellent

Christine, Wyandanch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place !
Stayed 4 nights in Apr 2024
Response from ASTRID on 14 Apr,2024
Dear Christine, thanks much for your review and for choosing us for your stay, as well , best regards,

6/10 Okay

Carmina

Travelled with partner
Liked: Amenities
Love this hotel. This our 2nd time staying here. I booked a non ocean view because, we only stayed 2 nights. I just didnt agree on a small sink in our room. No room to extend your hand/arm to brush your teeth. Tryst should change and get a longer sink. Overall I will stay again with the Ocean view.
Stayed 2 nights in Apr 2024
Response from Astrid on 14 Apr,2024
Dear Guest, thanks for your rating. we appreciate your feedback, best regards

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel so much! Will definitely be coming back! We enjoyed our stay!
Stayed 4 nights in Apr 2024
Response from Yanett on 9 Apr,2024
Hello Brandi! Thank you so much for left us your nice review! We are very proud to know you enjoyed your stay with us, we hope see you again soon!

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to be. It was right by the beach & it was a nice stay
Stayed 1 night in Mar 2024
Response from ASTRID on 30 Mar,2024
Dear Yasmin, we appreciate your lovely review and we are very happy that you had a great experience with us. Hasta la Vista !

2/10 Terrible

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yanett on 26 Mar,2024
¡Hola Gabriela! Quisieramos saber más acerca de tu experiencia en nuestro hotel.

10/10 Excellent

Deron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good beach view
Stayed 1 night in Mar 2024
Response from ASTRID on 21 Mar,2024
Dear Deron, thanks much for your review and for choosing us , best regards,

8/10 Good

Trenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed myself, loved being right on the beach. One problem we had was no hot water our whole trip. That hurt a lil bit, but we made it work.
Stayed 3 nights in Mar 2024
Response from Yanett on 9 Mar,2024
Hello Trenda! Thank you for sharing your experience at our premises, we are gonna take it into account. We hope to see you again!.

2/10 Terrible

Greg

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hot water was not working in my room and they refused to give me another room. The response from the hotel and Expedia was pathetic.
Stayed 2 nights in Feb 2024
Response from ASTRID on 18 Feb,2024
Dear Guest, thank you for taking the time to write us.First of all our sincere apologies for the inconveniences, you faced. We ll take your observation in high consideration , regards

10/10 Excellent

Nicola

Stayed 2 nights in Feb 2024
Response from ASTRID on 21 Mar,2024
Dear Nicola , thanks for your feedback. Looking forward to your coming back, best regards,

8/10 Good

MARTA

Travelled with partner
No parking available. Needed to park away from hotel and need to pay extra expenses which there is another fee the hotel changes on top off the price we already paid.
Stayed 2 nights in Feb 2024
Response from ASTRID on 15 Feb,2024
Dear Marta,thanks for your review. We apologize for inconveniences,regards,

10/10 Excellent

Tria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent Customer Service!! No coffee makers in rooms
Stayed 3 nights in Feb 2024
Response from ASTRID on 10 Feb,2024
Dear Tria, thanks much for your review. We are glad to know how your experience went, saludos,

6/10 Okay

Wilner

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is located on the beach and convenient within walking distance to shops and restaurants. Construction next to my room on top of being next to all the air conditioning units outside my window. I was sent an email to check in online and spent my time doing so, entering credit card infos etc but when I arrived, the hotel clerk refused to check me in until I gave him my ID and CC which I already submitted online. He took a Photocopy of my card and DL which I was not happy about because my informations are now exposed to anyone who has access to the copy machine. I had to cancel my credit card as soon as I got home to prevent unauthorized use. I would stay again at that Hotel but I won't because of these issues. I would have to cancel my CC after every stay plus they charged me a resort fee of $34 instead of the $29 listed on the website.
Stayed 1 night in Jan 2024
Response from ASTRID on 5 Feb,2024
Dear Wilner, thanks for taking the time to leave us a review. We apologize for the inconveniences, regards

4/10 Poor

Jay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This could so easily be so much better…ugh
Well, one of the reasons we chose this property was that their description said that parking was available. When we got there they said they had no parking and that the site had not had dedicated parking for 3 to 4 years!!! The room was small but adequate. Unfortunately, every time the air conditioner kicked on it woke us up because it sounded like a jet engine starting. And then there was someone in the hallway pounding on doors and screaming in the middle of the night. Other than all that…
Stayed 1 night in Feb 2024
Response from ASTRID on 5 Feb,2024
Dear Jay, thanks for informing us on how your experience went. We are sorry that was not as planned . Please accept our apologies for inconveniences, saludos,

10/10 Excellent

Parish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Will be back.
Stayed 3 nights in Jan 2024
Response from ASTRID on 1 Feb,2024
Dear Parish, we appreciate your feedback and will looking forward to wellcoming you soon, Hasta la Vista

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from ASTRID on 1 Feb,2024
Dear Mathew, thanks for your review.Your feedback is important for us, best regards

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from ASTRID on 28 Jan,2024
Dear Jessica, we appreciate your feedback. Looking forward to see you again in the Future, Hasta la Vista !

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from ASTRID on 26 Jan,2024
Dear Jose,thanks for your feedback, looking forward to your coming back again, saludos,

4/10 Poor

Ronald

Travelled with group
Disliked: Property conditions & facilities
I was here for a four day stay. The staff was friendly and provided good service. Very disappointed with the management. Upon checking in, i was billed a $126 "destination fee" that my friends were not billed. When I inquired , I was informed it was because I made my reservation with Hotel.com. He said my friends paid when they checked in. We traveled together, we made our reservations together prior to coming here and I checked with them to checj their credit card account. They were not billed the fee. Then, I had no hot water for my entire stay. Again, I inquired. The second time I inquired I was informed it was a known issue for my room. The third time I inquired which was the day before we were leaving, I was offered to take a shower in another room. Other words, I would need to take my things to another room to shower, and then go back to my original room.
Stayed 4 nights in Jan 2024
Response from ASTRID on 25 Jan,2024
Dear Guest, thanks for your feedback , we ll notify on your remarks accordingly, saludos

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from ASTRID on 25 Jan,2024
Dear Carol, thanks for your review, we appreciate your feedback, saludos,

2/10 Terrible

ELIAS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good experience at all, noisy, dirty, staff at desk charged me double and made it very difficult to get that raefund making me come back to to hotel two days later and paying only cash. They did not even offer a free drink as compensation.
Stayed 1 night in Jan 2024
Response from ASTRID on 21 Jan,2024
Dear Elias, we are very sorry that your experience was not as planned. We apologize for inconveniences, saludos,

8/10 Good

John, Penticton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, friendly staff, the room and hotel area very clean and comfortable. The bed and pillows were great! Beautiful ocean views! Lovely location! We would stay here again. Thank you!
Stayed 3 nights in Dec 2023
Response from ASTRID on 29 Dec,2023
Dear John, we are delighted to read your comments and as now we are family, come back any time, Hasta la vista!

8/10 Good

John Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ASTRID on 23 Dec,2023
Dear John, thanks for your rating. We appreciate your feedback. Looking forward to host you again, Merry Christmas,

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, Beach Front
Stayed 3 nights in Dec 2023
Response from ASTRID on 18 Dec,2023
Dear Enrique , thanks much for your review. We apppreciate your feedback and look forward to see you in the future

2/10 Terrible

Yves

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Astrid on 14 Dec,2023
Dear Guest, thanks for your feedback, we are sorry that the experience was not as planned. best regards

10/10 Excellent

ijeuwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from ASTRID on 14 Dec,2023
Dear Guest, thanks for your review. We look forward to your coming back, best regards,

6/10 Okay

Pedro Fernando

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Astrid on 9 Dec,2023
Dear Pedro, thanks for your feedback, we appreciate your rating. Best regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Condado
I stayed here years ago when it was called the Atlantic Beach Hotel, and this is such an improvement! Nicely redone and still with the perfect location right on Condado Beach. The Sunday drag bunch is a hoot, by the way!
Stayed 1 night in Nov 2023
Response from Astrid on 9 Dec,2023
Dear Mark, we are very happy you had a nice experience. Come back any time and enjoy our premises. Hasta la Vista !

2/10 Terrible

Yamil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Astrid on 9 Dec,2023
Dear Yamil, we appreciate you took the time to leave us a review. We are sorry to know that your experience was not as good as you planned. Saludos

6/10 Okay

Giovanni

Stayed 2 nights in Nov 2023
Response from ASTRID on 16 Nov,2023
Dear Giovanni,thanks for your feedback, we appreciate your rating, best regards,

6/10 Okay

Frank

Business traveller
Disliked: Amenities, property conditions & facilities
The location is a great spot in Condado Beach area. Hotel was ongoing renovations so hopefully it will be better in the future. No hot water and very limited parking that was al taken by the construction crew. Not a place that I will stay again
Stayed 2 nights in Nov 2023
Response from ASTRID on 16 Nov,2023
Dear Guest,thank you for your feedbackwe are sorry to let you go. best regards

4/10 Poor

Madeleine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty in renovation 😢
Stayed 2 nights in Oct 2023
Response from ASTRID on 27 Oct,2023
Dear Madeleine, we are sorry that you experience was not as planned , please accept our apologies, saludos

2/10 Terrible

Juan Luis

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is undergoing a major construction / rehab project that will take an alleged 5 years to complete. I woke up to the sound of hammering at 6:30AM. My shower drain was severely clogged and dirty. The bathroom window was not prepped for the construction project. My girlfriend ran out of the bathroom after seeing someone on a scaffold near bathroom window which is allegedly tinted from the outside. When I tried to check out early and find another hotel, I was told because I booked through a third party they would not reimburse me for the nights i did not want to stay. The only thing they would reimburse were the “junk resort/destination fees”. Last but not least, my girlfriend came back from vacation with what appears to be bed bugs. We initially thought it was mosquito bites but the bites are in a straight line down her legs which is more indicative of bed bugs. Needless to say, I would not stay here again.
Stayed 2 nights in Sep 2023
Response from Astrid on 2 Oct,2023
Dear Juan Luis, we are very sorry that your experience was not as planned. Please receive our sincere apologies, saludos,

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place, view, room was clean.
Stayed 2 nights in Sep 2023
Response from Astrid on 1 Oct,2023
Dear Alexander, thanks much for your review, looking forward to having you back, saludos

6/10 Okay

Carmelo

Disliked: Amenities
Nice place for a quick stay next to the beach
Stayed 2 nights in Sep 2023
Response from ASTRID on 24 Sept,2023
Dear Carmelo, thanks much for your review. We appreciate your feedback, best regards

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities
Its at a great location in Condado, but super low water pressure and no hot water for your shower. If you can forgive that, then there's no reason not to stay here
Stayed 2 nights in Sep 2023
Response from ASTRID on 17 Sept,2023
Dear Ann, thanks much for your review. Only we wonder if you take the time to report that to the front desk area, so that they can clean your issue about the hot water while you were still in our facilities, best regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Amanda the bar-tender was magnificent.
Stayed 3 nights in Sep 2023
Response from Astrid on 14 Sept,2023
Dear Robert, we greatly appreciate your review as well as recommending Amanda, best regards,

10/10 Excellent

Harold A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ASTRID on 17 Sept,2023
Dear Harold,Thanks for your review. We appreciate your feedback , best regards,

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. No curtains in the bathroom. The toilet seat cover did not stay up. The phone did not work. The internet was slow. Lights went out several times. Parking not included.
Stayed 1 night in Sep 2023
Response from ASTRID on 8 Sept,2023
Dear Linda, thanks for your feedback, we ll address it accordingly, best regards

4/10 Poor

DANIEL

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I booked this hotel because it listed a pool and on site parking. This hotel has neither. I rented a car because of the listed on site parking. There was no where to park near the hotel and to spend an hour driving around waiting for an off site parking lot to free up a spot. This cost me an additional $50. When I brought this to the attention of the girl at the front desk, she said, "You booked this through a third party booking agency and they have no control over that they advertise about the hotel.' I told her you choose to use them to advertise your hotel, you owe your customers the truth prior to booking. Needless to say, she was no help in the matter. Every other employee that we interacted with was gracious, accommodating and friendly. She was the only negative part about our stay.
Stayed 2 nights in Sep 2023
Response from ASTRID on 7 Sept,2023
Dear Daniel, Thanks for leaving us review. As much as we are sorry for the inconvenience, we appreciate your comments and observations, best regards,

6/10 Okay

Fernando

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The front dekl staff was not friendly. They were not rude, just not friendly. Our room hot water never got hot. When called down stairs, the girl just told me "you can't turn the water on all the way, leave it about half way" we did this, still didnt warm up, called again and was told that pretty much had to take cold shower in the morning because maintenance would not make it until after we checked out. The tryst is under new management/owner and things have gone south since they sold it. This was our go to hotel when we traveled to san juan. But will be looking for somewhere else from now on.
Stayed 1 night in Aug 2023
Response from ASTRID on 3 Sept,2023
Dear Fernando , thanks for feedback. We are sorry that at this time, the experience with us was not as planned. And we are really sorry to see you go, best regards,

10/10 Excellent

Luis

Stayed 3 nights in Mar 2023
Response from ASTRID on 28 Aug,2023
Dear Luis, we appreciate your warmest review, best regards,

10/10 Excellent

Keyonna

Stayed 1 night in Jul 2023
Response from ASTRID on 16 Nov,2023
Dear Keyonna,thanks for your feedback, We look forward to see you in the future, best regards

10/10 Excellent

Jingyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ASTRID on 10 Aug,2023
Dear Jingyi, Thanks for your review , we appreciate your feedback, best regards,

6/10 Okay

Steven, Valley Cottage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Astrid on 7 Aug,2023
Dear Steven, thanks for your review, we appreciate your feedback, best regards,

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a good area. The restaurant have a good drinks and food. Muy buen ambiente. The view was amazing!
Stayed 2 nights in Jul 2023
Response from ASTRID on 5 Aug,2023
Dear Norma, thanks for your lovely review. We deeply appreciate your feedback, saludos,

2/10 Terrible

Jose

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Oh, the tryst. Might as well call this place "triste" because it was such a horrifically bad experience. My favorite part was waking up to roaches on my back and arms throughout the night. The water heater barely worked so it was ice-cold showers and the rooms were 70 degrees the whole time (thermostat doesn't work). The rooms are TINY. Like... insanely small. The view was an abandoned structure with random people living in it. Especially for the price. At almost $300 per night, there's a much nicer, much cleaner, much better Marriot literally a block away. We thought we'd be getting a cool little modern boutique style hotel room that was on the beach. Instead it was nightmarish and uncomfortable. Skip "triste" and find a room at a place that isn't a complete dump. I'm a believer in the benefit of the doubt - sometimes a place might just have a bad day. But in this case I'm so disappointed that I spent the money to stay there, that I'm going to make sure I share with everybody I know just how bad it was. Find somewhere else, I promise you this hotel will only disappoint you in every way.
Stayed 2 nights in Jul 2023
Response from ASTRID on 4 Aug,2023
Dear Jose , we are very sorry that your experience with us was not as planned. Just for your information , we do sanitization process on weekly basis. saludos

6/10 Okay

Jerika

Liked: Staff & service, amenities
Nice beachfront property with great views! Bathroom could of been better!
Stayed 1 night in Jul 2023
Response from Astrid on 27 Jul,2023
Dear Jerika, thanks for your feedback and observations, best regards,

8/10 Good

Regina, Westbury

Stayed 2 nights in Jul 2023
Response from ASTRID on 18 Aug,2023
Dear Regina, thanks for the review, we appreciate your feedback, best regards.