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Reviews of Hyatt Place Santa Barbara

3.5 out of 5
Hyatt Place Santa Barbara
4111 State Street, Santa Barbara, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Thomas Springer, General Manager on 21 May,2024
Thank you for choosing to stay with us and review our property. We hope to see you again

8/10 Good

Baron

Stayed 2 nights in May 2024
Response from Thomas Springer, General Manager on 20 May,2024
Thank you for reviewing our property. We hope to see you again.

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arriving and checking in wasn’t the best experience, a young lady didn’t communicate much and was rude when asked questions. The wasn’t welcoming at all. The following day the new front desk clerk was more friendly and answered my questions without any attitude. Hotel was very clean and kept up tidy. Pretty much a quiet nice beside people checking in late and having no regard for the guest, not the hotels issue.
Stayed 1 night in May 2024
Response from Thomas Springer, General Manager on 21 May,2024
Thank you for choosing to stay with us. We appreciate the feedback. We hope to have another opportunity to host you during your future travels.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how kind everyone was. Enjoyed the pool!
Stayed 5 nights in Apr 2024
Response from Thomas Springer, General Manager on 30 Apr,2024
We are pleased to know our location met your needs. We hope to see you again.

10/10 Excellent

Revati, Novato

Stayed 3 nights in Mar 2024
Response from Thomas Springer, General Manager on 20 May,2024
Thank you for reviewing our property. We hope to see you again.

10/10 Excellent

Mae, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Accommodated request for early check in.
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 27 Apr,2024
Thank you for taking the time to review our property. We are happy to know that you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Danelle

Stayed 2 nights in Apr 2024
Response from Thomas Springer, General Manager on 17 May,2024
Thank you for taking the time to review our property.

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was 4stars, noise level from busy street brought the stay down.
Stayed 1 night in Feb 2024
Response from Thomas Springer, General Manager on 26 Apr,2024
Thank you for letting us know about your experience. We hope to have another opportunity to host you during your future travels.

8/10 Good

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a walking area. Not convenient for pet. No grass area or planting for pets.
Stayed 3 nights in Apr 2024
Response from Thomas Springer, General Manager on 23 Apr,2024
Thank you for taking the time to provide feedback from your time with us. We hope to have another opportunity to serve you in the future.

8/10 Good

badhri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its a bit far from downtown but otherwise ok for a night or two.
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 22 Apr,2024
Thank you for taking the time to provide feedback from your stay. We hope to see you again.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, helpful staff, free breakfast
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 22 Apr,2024
Thank you for taking the time to let us know about your experience here. We are happy our location met your needs. We hope to see you again soon.

10/10 Excellent

Nora

Business traveller
Liked: Property conditions & facilities
Nice property; friendly staff, free breakfast
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 22 Apr,2024
We are glad our location met your needs. We hope to see you again soon.

6/10 Okay

Christie

Stayed 2 nights in Apr 2024
Response from Thomas Springer, General Manager on 12 May,2024
Thank you for taking the time to review our property. We hope to have another opportunity to host you during your future travels.

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, no frills place. The location is right off the freeway, all cement, very little green space, remote and a 10 minute drive to shopping
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 22 Apr,2024
Thank you for reviewing our property. We appreciate the feedback.

8/10 Good

Jaydeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Springer, General Manager on 18 Apr,2024
It is great to know you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Yahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the stay here. A modern feel for a pretty good price and complementary breakfast included. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 15 Apr,2024
It is great to know you enjoyed your time with us. Thank you for choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Million

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an ease free stay at the location!
Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 15 Apr,2024
Thank you for taking the time to let us know about your experience. Hope to see you again soon.

10/10 Excellent

Candy

Liked: Amenities
Very comfortable clean room. Breakfast was delicious and the staff was helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Thomas Springer, General Manager on 10 Apr,2024
Thank you for taking the time to review our property. We appreciate your kind words. We hope to see you again soon.

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond when they found my daughter’s doll after we checked out before we even realized it was missing. We were already far from the property and the front desk immediately offered to ship to our home. Our daughter has ASD and losing stuffed animals can seriously trigger her so this was truly an incredible act of kindness by the staff. We are eternally grateful and had a very lovely stay!
Stayed 3 nights in Apr 2024
Response from Thomas Springer, General Manager on 8 Apr,2024
Thank you for taking the time to provide feedback from your stay with us. We are pleased to know we were able to make such an impact after your trip. We hope to see you again.

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 8 Apr,2024
It is great to know you enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Ravindran

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas Springer, General Manager on 8 Apr,2024
We regret that your stay was less than satisfactory. We hope to have another opportunity to host you during your future travels.

10/10 Excellent

ANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property is close to the areas that I wanted to visit. It is also clean and staff are friendly. Breakfast was okay.
Stayed 3 nights in Mar 2024
Response from Thomas Springer, General Manager on 4 Apr,2024
It is great to know our location met your needs. We hope to see you again soon.

2/10 Terrible

Lisa

Stayed 1 night in Apr 2024
Response from Thomas Springer, General Manager on 23 Apr,2024
We regret that your stay with us was less than satisfactory. We hope to have another opportunity to host ou during your future travels.

10/10 Excellent

Ana

All good
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 1 Apr,2024
It is really good to know you enjoyed your stay with us. We welcome the opportunity to host you again.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas Springer, General Manager on 2 Apr,2024
Thank you for taking the time to review our property. We are pleased to know our location met your needs. We hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 3 nights in Mar 2024
Response from Thomas Springer, General Manager on 1 Apr,2024
Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

FLORES

Liked: Cleanliness, property conditions & facilities
Muy buena
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 29 Mar,2024
It is great to know you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Susan, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was too small
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 28 Mar,2024
We appreciate the feedback

6/10 Okay

Manabu, Astoria

The receptionist was not very welcoming mood. The room was OK.
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 28 Mar,2024
Thank you for letting us know about your experience. We hope to see you again.

6/10 Okay

Kacen

Travelled with family
Liked: Staff & service
It’s a bit of a strange location next to the freeway and a U-Haul rental. The room was average and breakfast was okay. There is a Mexican restaurant next door but otherwise expect to drive.
Stayed 2 nights in Mar 2024
Response from Thomas Springer, General Manager on 27 Mar,2024
Thank you for taking the time to review our property.

10/10 Excellent

Izabela

Stayed 2 nights in Mar 2024
Response from Thomas Springer, General Manager on 26 Mar,2024
It is great to know you enjoyed your time here. We hope to host you again during your future travels.

10/10 Excellent

Ramesh

Travelled with family
Courteous staff, well kept rooms on a daily basis, nice breakfast, central location
Stayed 3 nights in Mar 2024
Response from Thomas Springer, General Manager on 25 Mar,2024
Thank you for providing feedback from your stay. We are pleased to know you enjoyed your time here. We hope to see you again soon.

2/10 Terrible

Deli-Hussein

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
To our greatest disappointment, we were met with insects in the bathroom as well as severely scuffed bed sheets upon arriving to our assigned room. We decided to give the management benefit of the doubt and kindly returned to the front desk to report the issue to the representative on duty. He apologized for this incident and promised the sheets would be changed promptly. We left the property to give the cleaning team the opportunity to remediate to the situation. We returned a couple hours later and noticed the same issues. The front desk offered no solution, no compassion and no regrets as to what customers were being met with at this Hyatt location. We decided to check-out immediately and not stay for the night we had initially booked. The thought of spending the night in such hazardous environment was inconceivable.
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 26 Mar,2024
Thank you for taking the time to provide feedback from your stay. We are reviewing the details of your experience.

8/10 Good

Lore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable and the front desk staff friendly and efficient. The breakfast was very plentiful with a great assortment of foods. While the location is convenient, it was hard to access coming from the south. The train was a bit on the loud side. Parking fee was a surprise to me.
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 22 Mar,2024
Thank you for taking the time to provide feedback from your stay. We hope to see you again soon.

6/10 Okay

Kiera Marie

Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 8 Apr,2024
Thank you for taking the time to review our property. We hope we have another opportunity to serve you.

8/10 Good

doug

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 19 Mar,2024
It is great to know our location met your needs. We hope to see you again soon.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, friendly staff, awesome shower, comfortable bed. Super clean. Loved the breakfast.
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 18 Mar,2024
We are very pleased to know you enjoyed your time with us. Thank you for sharing your experience. We hope to see you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Feb 2024
Response from Thomas Springer, General Manager on 18 Mar,2024
It is great to know you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

zully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 18 Mar,2024
Thanks for reviewing our property.

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 18 Mar,2024
Thank you for revewing our property. We hope to see you again.

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, staff nice and professional/helpful. Gym was clean and well maintained. There is a nice little Mexican restaurant right next door. Parking is in a structure and was convenient. Pillows were way too soft and bed was uncomfortable. The room was nice. For the price, I would stay here again, but I would bring my own pillow.
Stayed 2 nights in Mar 2024
Response from Thomas Springer, General Manager on 15 Mar,2024
Thank you for taking the time to provide feedback from your stay. We regret that our pillows were not to your liking. We hope to see you again.

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Thomas Springer, General Manager on 29 Mar,2024
We appreciate you taking the time to review our property. Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Freddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very family oriented. Staff was friendly and helpful. The complimentary breakfast was great for what it was. I highly recommended this property.
Stayed 2 nights in Feb 2024
Response from Thomas Springer, General Manager on 6 Mar,2024
It is great to know you enjoyed your time here. We hope to see you again soon.

10/10 Excellent

Ellen, OAKLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Place worked very well for me. It is in a bit of an odd location but if you have a car that's not a problem. The area is safe and there is a big mall with lots of stores and restaurants, even a Bristol Farms, about a half mile away, across the freeway if you are on foot. A very nice local Mexican restaurant is next door. The room was great, clean, quiet, typical Hyatt Place. Breakfast was simple but very good. The hotel has a bar so you can grab a cocktail or glass of wine in the evening and take it up to your room or enjoy by the outdoor fireplace. They do have a workout room and spa ... but I did not use either. There were some minor things like half of my room window curtain was stuck shut and they had NO regular black tea, just herbal tea at breakfast and I just drink regular black tea. Overall I would stay there again without hesitation.
Stayed 4 nights in Feb 2024
Response from Thomas Springer, General Manager on 6 Mar,2024
Thank you for taking the time to provide a detailed review of your stay and our property. We will look into tea options; we do have English breakfast tea (black tea) but that may not be what you are looking for. We definitely appreciate the feedback and hope to see you again soon.

4/10 Poor

Snigdha Priya

Stayed 2 nights in Feb 2024
Response from Thomas Springer, General Manager on 20 Mar,2024
We regret that your stay was less than satisfactory.

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints will stay here again and recommend
Stayed 1 night in Feb 2024
Response from Thomas Springer, General Manager on 25 Feb,2024
Thank you for taking the time to review our property. We welcome the opportunity to host you again.

8/10 Good

Philip, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service
It was just okay. expensive for what you got.
Stayed 1 night in Feb 2024
Response from Thomas Springer, General Manager on 23 Feb,2024
Thank you for taking the time to review our property. We hope to see you again.

10/10 Excellent

Roberson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful
Stayed 1 night in Feb 2024
Response from Thomas Springer, General Manager on 20 Feb,2024
We are very delighted to know our location and team met your needs. Thank you for choosing to stay with us.

6/10 Okay

Billie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Thomas Springer, General Manager on 21 Feb,2024
Thank you for taking the time to review our property. We hope to have another opportunity to host you.

10/10 Excellent

Menzi

Stayed 2 nights in Feb 2024
Response from Thomas Springer, General Manager on 21 Feb,2024
Thank you for reviewing our property. We are thrilled to know our location met your needs. We hope to see you again soon.