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Nothing to complain about. Had to queue to check in but that was to be expected as there was a wedding on and tribute band so hotel was busy. Couldnt fault the reception staff. Very friendly and helpful. Thought we wpuld be entitled to 50 percent discojnt on ncp parkjng but they didnt know about it
The building is amazing, The staff first rate, The area like many seaside resorts suffering from a lack of investment and looking very tired. We came for a family party and used the hotel for accommodation, highly recommend, oh and get a sea view room WOW.
HIGH RECOMMENDED 👍👍...... HAVE USE MEANY TIMES 👍👍...... QUIET CLEAN AND VERY HELPFUL STAFF 👍👍... PLUS HOTEL IN A CENTRAL LOCATION 👍👍
Robert
Stayed 5 nights in May 2024
6/10 Okay
Aimee
Travelled with family and small children
6 May,2024
Liked: Staff & service
Disliked: Cleanliness
Our first room provided to us for myself who’s pregnant partner and 2year old daughter absolutely stunk of cigarettes despite being a non smoking room and evidence of smoking taking place on window ledge. Staff were really helpful and moved us to a completely different room which was appreciated. The hotel was very Loud overnight again not staffs fault but people residing here. Overall would stay again for one night
Aimee
Stayed 1 night in May 2024
Response from General Manager on 6 May,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback.
8/10 Good
Elaine
1 May,2024
Liked: Cleanliness, staff & service
Elaine
Stayed 1 night in Apr 2024
Response from General Manager on 3 May,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
8/10 Good
Jayne
Travelled with pets
29 Apr,2024
Liked: Cleanliness, staff & service, amenities
It's a beautiful hotel which is in need of refurbishment. For the price I paid I was happy with my stay. Downstairs is lovely but the bedrooms and corridors are not. The room was basic but adequate. If you want a luxurious room don't go there. If you want to experience the grandeur of a bygone age very cheaply and don't mind a basic room then this is the place for you.
Jayne
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Was a lovely building back in the day. But very tired and in need of refurbishment. Our room SU03 was awful felt like we were in the cellar. Narrow corridor of which ours smelt of faeces. Said it was a double with window but might as well have not bothered with it being frosted glass which made it even darker. Felt claustrophobic. So many dogs around the hotel in corridors and reception. 2 dogs were having a go at each other I had to go another way round. Never again will we stay here. Parking so limited.
Gillian
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
The bathroom shower riser came away i had to reposition it then when i went to collect a towel off the towel rail it fell to the floor i had to replace it.There was an inspection panel hanging from the ceiling in the bathroom There was drilling dust all along the bathroom floor that had not been cleaned up. All in all a poor show all around and the room and toilet did not come up to expected standards its named The Grand Hotel but nothing grand in our experience.The parking is also a problem.
Fraser
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Gillian
Travelled with partner
2 Apr,2024
Liked: Staff & service
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
Gillian
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
Ranjit
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Yin Ling
Travelled with partner
1 Apr,2024
Liked: Staff & service
Disliked: Cleanliness
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
Yin Ling
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
martin
31 Mar,2024
I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
martin
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Nick
Travelled with group
31 Mar,2024
Disliked: Staff & service
Could not leave luggage had to return 4 hours later to check in
Nick
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
Kinley
30 Mar,2024
Kinley
Stayed 1 night in Mar 2024
Response from General Manager on 21 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
Megan
30 Mar,2024
Megan
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me.
The check in queue!! Was an hour
Nick
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Peter
28 Mar,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! )
The service provided by the staff in the dining room was also excellent.
Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Peter
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
10/10 Excellent
Marie wesson
27 Mar,2024
Marie wesson
Stayed 1 night in Mar 2024
Response from Andrew, RDM on 17 Apr,2024
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
JUSTIN WINSTON
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Robert
Stayed 4 nights in Mar 2024
Response from Andrew, RDM on 16 Apr,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
10/10 Excellent
Liz
Travelled with partner
17 Mar,2024
Liked: Cleanliness, staff & service, amenities
Liz
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
10/10 Excellent
Gary
1 Mar,2024
Liked: Cleanliness, amenities
Everything
Gary
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
8/10 Good
Heather
Travelled with family
25 Feb,2024
Liked: Cleanliness, staff & service
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Heather
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Tayyabah
24 Feb,2024
Tayyabah
Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
4/10 Poor
Sandra
17 Feb,2024
Sandra
Stayed 7 nights in Feb 2024
Response from General Manager on 22 Mar,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
We got a good deal for a 3 night midweek stay. Check in was quick, staff friendly. Got to our room on 4th floor and it absolutely stunk of what smelt like cat urine. I asked for a new room and was given a lovely premium room overlooking South Bay. When we went out for a walk later , we checked out where our first room was , and could see piles of seagull poo right on the window ledge and we are assuming that's what the smell was. Hoping they have sorted it!
Elizabeth
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Absolutely amazing stay staff were all great and friendly couldnt thank rosh the manager enuff went above and beyond to make owa stay the best one yet will definitely be back
Barry
Stayed 4 nights in Feb 2024
Response from General Manager on 13 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Tracy
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Wayne
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
So we checked into the grand hotel at Scarborough about 4pm and were given our room key room 441 4th floor . We got in the room it was really cold and felt damp the double bed was a 3/4 bed and the small window looked down on an inner brick wall . The radiator would not turn on and the pipes were cold . Next I checked the bathroom to find the smallest square shower I ever saw complete with cracked shower tray with ceramic tiles half missing and sharp edges . Back down to reception to que for 20 mins . I explained the problems and told them that my husband had copd and asthma and there was no way we could stay in a cold room. The lady on the desk said she didn't think there were any more available rooms. Another room was allocated so we trudged back up to the 5th floor room 523 . We walked in and again it was cold and draughty there was no central heating just a small poxy oil radiator. The toilet had piss stains all over it , shower was minging. Sharp broken plastic on the wall above the sink . The window sills had a lining of mold and holes and pieces of wood missing from the window frames . The entrance door was cracked . At this point I saw red mist .Back downstairs with the luggage to que for another 20 minutes .This time I asked for the duty manager. We were sent into a side room to wait and eventually the lady came , she wanted to fob us off but I made her sit down while I explained the poor state of the rooms we had been allocated and asked her to look at the photos
Linda
Stayed 3 nights in Jan 2024
Response from General Manager on 3 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
Tariq
Travelled with family
28 Jan,2024
Disliked: Staff & service
Keep away
Must say one of my worse stay at this hotel staff very rude unhelpful.
Tariq
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
Gary
28 Jan,2024
Disliked: Cleanliness, staff & service
Gary
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
2/10 Terrible
andy
22 Jan,2024
andy
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
8/10 Good
Andrew
Travelled with group
20 Jan,2024
Liked: Cleanliness
Andrew
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
6/10 Okay
Nigel
15 Jan,2024
Nigel
Response from General Manager on 25 Jan,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,
8/10 Good
Maria
Business traveller
13 Jan,2024
It was warm and quite. For the price I paid it was good to rest my weary head.
Maria
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan,2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,