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Reviews of Selong Selo Resort and Residences

5 out of 5
Selong Selo Resort and Residences
Jalan Batu Jangkih Sepi, Mangkung, Selong Belanak

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

7.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Omar

Travelled with family
Disliked: Property conditions & facilities
Not what it used to be !! We stayed at this place after having such a lovely experience previously. However, this stay was very disappointing. We opted for upsell to the 5 BR villa on check-in which looked lovely in the pictures, but were stuck with a villa that stunk of sewerage the whole time! We reported it and to the credit of the villa manager he tried to get the problem fixed but unfortunately the problem remained until we checked out. It is understandable that problems can arise at times, but what was most disappointing is that despite our grievances, all we were offered as compensation was the difference between our original booking and the upsell amount. Management of the resort did not bother to attend to us and would send the villa manager each time even though the problem was not fixed. The ground staff Phian, Abul and our villa manager Juna were nice and attentive and did what they could, but the resort management on this occasion was very poor. This has turned us off returning anytime in the near future which we are sad about. Hopefully management pick up their game and make this place worth it like it used to be.
Stayed 3 nights in Jan 2024

2/10 Terrible

Kyle

Disliked: Cleanliness, amenities, property conditions & facilities
Had books through Expedia for multiple nights - horrible mistake. Expedia is the worst and can't seem to provide customers with any support or service. This property is unfinished, construction and dirt lots on both sides of the "villa" was so far from the front desk, main lobby, other amenities that it was a 5 to 10 min drive. this had to be requested in advance and was only available during certain hours. Impossible to walk, steep hills and bad road conditions on this property prevent you from walking it yourself. Dead lizard in the bathroom, smoke detector started beeping at 5 in the morning. Had to deal with Expedia to get out of the property since the front desk never addressed the smoke detector. WASTED A DAY and was not refunded for the day I was woken up at 5 am by the smoke detector. Lessons learned. Never using Expedia again and do more research on properties before booking.
Stayed 5 nights in Jul 2023
Response from Widi on 10 Aug,2023
Dear Mr. Kyle Ellis,Thank you for taking the time to share your feedback and comments with us. We are sorry to hear that your recent stay at Selong Selo did not meet your expectations. Your feedback is very important to us as we always strive to provide our guests with the best possible experience during their stay. Please accept our sincerest apologies for the issues you experienced. In recognition of your feedback during your stay with us, we offer an upgrade to two-bedroom villa which humbly we understand that you had another plan and leave earlier than the schedule. Thank you again for your feedback. Please let us know if you are planning to visit Lombok again in the future, as we would love the opportunity to demonstrate our commitment to delivering an exceptional experience to you on your next stay. Best regards, Widi Operational Manager

10/10 Excellent

Miz, London, England

Travelled with family
Liked: Cleanliness, amenities
Where to start...the views are incredible, villa is beautifully designed, delicious food and great staff. The property itself doesn't have the best connectivity phone/ internet. There is some construction going on but we didnt notice much from our villa. As this is still in pre opening I can only imagine the full potential of this place.
Stayed 3 nights in Mar 2020
Response from Selong Selo Resort and Residences on 17 Apr,2020
Thank you for staying with us during our pre-opening phase. We're pleased to receive your great feedback and look forward to welcome you again next time.

10/10 Excellent

Verified traveller

Liked: Amenities
Stayed 2 nights in Feb 2020
Response from Selong Selo Resort and Residences on 27 Feb,2020
Thank you for your perfect rating of Selong Selo Resort and Residences. We hope to see you return soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the Selong Belanak Sea Cove. Great pool, spacious, clean and comfortable interiors. A lot of construction in progress which mar slightly the overall experience. We initially stayed at 4B Villa but requested for a change due to non availability of tap water initially (had to be turned on by maintenance staff later), incessant presence of monkeys, noises from on-going construction at nearby villas and lack of privacy of the toilets due to their ‘Open design’ concept. Besides we had regular visitors - lizards, gecko, spiders, scorpions and flies entered the living and bedroom spaces which was not something we were quite used to. Internet WLAN connection could have been stronger. We shifted to Villa 2D. Although it was smaller and had flight of steps to walk-up to the villa (less suitable for elderly folks), its more comfortable and had better view of the sea. A/C failed in the living room and we experienced power outages but technicians attended to the situation promptly.
Stayed 2 nights in Dec 2019
Response from Selong Selo Resort and Residences on 7 Jan,2020
Greetings from Selong Selo Resort and Residences! We are grateful of your feedback. Unfortunately the resort is still undergoing construction (mentioned specifically per our website and still being in soft phase rates reflect this). This along with sharing our habitat with all natures creatures can indeed be overwhelming. With regards to repairs to villa (and moving due to water issues), we appreciate your patience and understanding. Also with WIFI being intermittent, again something we are subjected where external providers at times limit our bandwidth without advance notice. Lombok, Indonesia the pace is slower, and we encourage all those who visit to enjoy our version of “off-grid” experience. Again, thank you for your feedback and we hope to welcome you again next time.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no Internet at all, no tv no cable at all, no signal no reception at all
Stayed 1 night in Aug 2019

8/10 Good

Victoria, Jakarta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The villas are amazing, the rooms are comfy and big and the swimming pool is big and the view is unique. The restaurant food quality was really good and many options in the menu. The service is extremely polite and constantly available for any need you might have. The cons are the villas being build up generate noise in the valley and the resort is on going work.
Stayed 2 nights in Jul 2019
Response from Selong Selo Resort and Residences on 28 Aug,2019
Dear Victoria, Thank you for taking the time to share your feedback on Selong Selo Resort and Residences. We hope you'll visit us again next time!

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Amazing Villas Ever!
This property is MAGNIFICENT! Set atop the ridge of a high hill overlooking the ocean, this is the most serene location I have stayed at. The villa was shockingly large, with so much room in which to relax. It was clearly quite new and it had very nice fixtures and amenities. The portable speaker and cell phone butler service were perfect touches to this beautiful property. The infinity pool offered a really nice way to view the ocean. The bathroom was excellent, with nice soaps and a great shower setup. The staff was such a pleasant group of people, and the entire staff had excellent English, so there were no communication challenges at all. They offer transportation to the incredible beach, so it was quite easy to relax there and return to the villa, as well. They also easily arranged a motorcycle rental for me so that I could tour other parts of the island by myself. I have been telling all my friends about this property and I highly recommend you visit as well!
Stayed 3 nights in May 2018

4/10 Poor

YUSUKE

Travelled with family
景色は良い。ヴィラも立派なのだが、非常に使いにくい。洗濯機がないのは不便。ランドリーサービスは時間通りな届かないし、私の洗濯物は他の人の部屋に持っていかれたようだ。バスタブはない。フロントからヴィラまでは送迎サービスがあるが、フロントでお願いしても、送迎車はなかなか来ない。プールはきれいだが、プールサイドのバスタオルは雨で濡れても、数日間交換されない。ルームサービスは時間通りに来ない。20分遅れで催促すると10分後に届く。玄関から来ないで、プールサイドの窓から届けに来たのには驚いた。
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Freundlichkeit des Personals ist hervorragend. Die Villen sind sehr gut ausgestattet, es gibt sogar einen Wasserspender, aus dem gratis Wasser gezapft werden kann, im Zimmer. Es stehen kostenlose Strandhandtücher, wiederbefüllbare Glasflaschen, Kaffee, Tee und Milch zur Verfügung. Wir haben einen Gutschein für eine kostenlose Strandtour erhalten, es war wirklich traumhaft. Man sollte sich das Private-BBQ nicht entgehen lassen. Die Kommunikation war überaus angenehm. Das Frühstück war sehr lecker. Gut finden wir, dass es kein Buffet gab, so wird sicher gestellt dass alles frisch zubereitet wird und weniger Nahrung weggeschmissen wird. Um die doch etwas hügeligen Strecken innerhalb des Resorts zurückzulegen, gibt es einen kostenfreien Shuttle Service, der immer umgehend da war. Nochmal zu betonen ist das freundliche Personal, und wurde jeder Wunsch erfüllt. Wir würden jederzeit wieder in dieses tolle Resort zurückkehren.
Stayed 2 nights in Oct 2019
Response from Selong Selo Resort and Residences on 24 Oct,2019
Danke! Thank you very much for your perfect rating and glowing feedback of Selong Selo Resort and Residences. We hope you'll visit us again next time!

10/10 Excellent

chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体不错，但周围没啥好玩的
优点：整体来说还是不错的，虽然客房距离酒店大堂有点距离，但是可以使用房间内的手机通过WhatsApp联络酒店方，但是似乎没有给手机卡缴费，出了酒店这部手机就不能使用网络了。 缺点：酒店在山上，下到海滩需要走半个小时的山路，路有些颠簸和急转弯，会晕车。周围其实没啥好玩的，酒店也没提供半日游玩一日游玩的介绍。并且，酒店提供的食品和包车服务比外面会贵不少。
Stayed 3 nights in Jun 2018

10/10 Excellent

Gene , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for a luxury villa
Amazing view from the villa to see Selong Belanak beach. Great design indoor and outdoor of the villa. Really nice staffs.
Stayed 1 night in Apr 2018
Response from Reservations Team on 19 Apr,2018
We are excited to hear that you enjoy your stay with us. We wish you could come back anytime soon!