We loved our room at this small property, and I think it will be a great experience when they have finished construction. When we visited there was serious construction underway on the pool and on the reception area. It was a bit odd having workmen sitting and smoking and staromg into our room. As reception was closed, we went into the restaurant, and they offered us a tea and a seat at a table while someone was going to come get us. We sat for a while, they brought menus, and no tea. Eventually i asked when someone was going to come get us, and we were told 30 minutes, as they were cleaning the room. This was at 4:00! We were eventually told our room number, but we didn't know where to go - the room numbers are not clear from the outside, and there are many different stairs you could take. A staff member then showed us our room. The room itself is very nice indeed, with a huge concrete tub that could seat 6. It has large windows and sliding doors out to the pool area (which will be great in a couple of months, i think).
There were other communication problems. I asked for the hours of the restaurant and was told 9 to 10. However, that was the hours for breakfast, and the kitchen stopped taking orders at 8:00 pm. Some of the food in the restaurant was good, some was quite odd. Generally the staff tried very hard to please, and i liked them. However, the customer service and the experience was not up to expectation given the price of the rooms.