Thanks for your feedback. Hoping to see you soon.

Thank you for your coming Starr Hotel Shanghai. Hoping to see you again.

Dear sir, Thanks for your feedback, hoping see you soon.

Dear sir, thanks for your support, Starr Hotel is a high quality service apartment, hoping see you again.

Dear sir, l am sorry to hear that, the new GYM is located at B1, considering as the convenience and safety, our guests could enjoy it at hotel. Hoping see you soon.

Dear sir, thanks for your feedback, hoping see you soon.

Dear sir, thanks for your feedback, and we will impove our service level ,hoping see you soon.

Thanks for your choosing Starr Hotel Shanghai, hoping see you soon.

Dear Sir or Madam, Thx for your feedback, hoping see you soon.

Dear Sir or Madam, Thanks for your feedback, could you mind describing more detials about your stay, so that we could upgrade our service. We are looking forward to your reply. Hoping see you soon.

Dear Sir or Madam, Thanks for your feedback, hoping see you soon. Have a good day!

Dear sir or Madam, thanks for your feedback, hoping see you soon.

Dear sir or madam, thanks for our feedback, hoping see you soon. About the smok on the corridors, our service center will pay more attention on it, thanks again.

Dear Sir or Madam, thanks for our feedback, Starr Hotel Shanghai is a high-level service apartment, hoping see you again.

Dear Sir or Madam, Thanks for your feedback, and we are very sorry to hear that, hoping you are fine now. Of course, we have passed your comments to our FDM, thanks again.

Dear sir, thx for your coming and give us a high comments, hoping see you again.

Dear Sir or Madam, Thanks for your feedback, our hotel is a high service apartment, hoping see you soon.

Dear Sir or Madam, thanks for your feedback, your high comment will encourgage us to improve. Hoping to see you soon.

Dear guests, thanks for your feeback, hoping see you again and service with you.

Dear guests, thx for your feedback, hoping to service with you again.

Dear guest, thanks for your feedback, hoping see you again.

Dear guests, thanks for your coming, Starr Hotel Shanghai is a service apartment, very closed to the Metro station, hoping we could service you in the future.

Dear Sir， Thanks for your feedback. Our hotel is very closed to Metro Line 1, North Zhongshan road station, you could visit Shanghai via underground. If you want to call taxi, you could ask for our reception, they will help you to do. Welcome to Starr Hotel again.

Dear sir or madam, Thank you for taking the time to post your comments and to report the disappointing service received from our hotel in regards to room and breakfast. I do want to assure you that we do care about our guests and unfortunately that was not the impression you were left with. We have addressed these matters with our team and will absolutely enhance room cleaning and breakfast quality to ensure the highest level of maintenance and cleanliness of the hotel. We deeply value your business. I hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

Dear sir or madam, thanks for your feedback, which is necessary for us. Welcome to Starr Hotel Shanghai, hoping see you again.

Dear Sir or Madam, thanks for your feedback, hoping see you again.

Dear Sir or Madam, I am sorry to hear that, and we will recheck everything, later,give you a reply, could you mind telling me your check-in date and room number? we are so sorry again.

Thanks for your feedback, hoping see you again.

Thanks for your feedback, hoping see you soon.

Thanks for your feedback, and we will work hard to fix the issue you have experienced. Thanks for letting us know.

Dear sir or madam, thanks for your coming, hoping you could come again. See you soon.

Dear, thanks for your feedback, at the same time, sorry for your inconvenient, considering the account safty, wifi has a little complicate. Hoping see you soon.

Thanks for your feedback, hoping see you again.

Thanks for your feedback. I hope you could come again. See you.

Thanks for your coming, hoping you could come again. Have a good nice.

Thanks for your reviews. We are looking forward to your coming again.

Dear Sir or Madam, Thx so much for your reply. We are looking forwards to your coming again.

Dear Sir and Madam, Thanks for your suggestion, and I will pass your comment to my Front Office. At the same time, I am so sorry to hear what you experienced, about the different between Deluxe Suite and Premier Suite, my colleague could not give you a reply, thus, we will enchance training, and keep no more mistakes on communication. Of course, my hotel hope our guests are all fine, if you could give us your room no. and other details so that our hotel could follow up. Thanks again Starr Hotel Shanghai

Dear Sir or Madam, Thanks for your coming, and I am so sorry for your bad experinces. About our hassle-free check-in, I have pass to our Front Office, and our general manager also focus on the points. Thx again and we hope you could come again, finding our change. Starr Hotel Shanghai

Thanks for your reply. Starr hotel Shanghai waits for your next coming. Noel LI

Thanks so much, have a nice day.

Thx for your support, Starr Hotel Shanghai hope you come again. And,let us service for you. See you.

Tks for your message, we hope you are fine and service for you again.

Thanks for your comment, and welcome to Starr Hotel Shanghai, we hope you could give me more chance to service with you. Noel LI

Thanks for your comment, and welcome to Starr Hotel Shanghai, we hope you could give me more chance to service with you.

We feel sorry that you encountered such a bed experience. Frankly speaking, that was the first time for us as well. Please understand, we would like to serve you and your family members. But, as a matter of fact that you baby has no recognized identification at all and we were instructed by the Local authority, Exit and Entry Administration, that we cannot accommodate your baby in our Hotel. If not we will be in trouble. We are definitely sure that no hotel in Shanghai will dare to accommodate your baby for that night. We are most welcome to serve your family members except the little bay, after all we have no other alternatives on how to handle your baby. Our colleagues explained the situation repeatedly but you do not understand such a requirement nor accepting our explanations. We understand your difficulties, being a foreigner, therefore, our colleagues eventually found a private residence for your family for the night. Please understand the private residence is not under the direct supervision of the authorities, and it is not suppose leasing out to foreigners. Furthermore, we provide one vehicle for free sending your family as well. We accompanied you and your family to the place until you got settled down. We cannot get in touch of Expedia’s Customer Service that night since Expedia in late night have no one on duty. We contacted them and managed to explain the whole situation to them on the following day and they agreed to cancel the booking and waiving all the charges that may incurred. Lastly, they promised will arrange for the refund as well. Under such circumstances, our colleagues have done our best to save you and your family members from all unpredictable hassles. It will not be fair for us to be blamed in the incident. Hoping that you can understand and fine for everything.

尊敬的客人您好，感谢您对寰星的关注和肯定，也感谢您提出的意见和建议，我们会及时转交给相关部门，提高我们的服务和各类设施设备。再次感谢您的光临。期待您的再次光临。

尊敬的客人您好， 感谢您对酒店的支持和肯定，期待能再次为您服务。