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Reviews of The Sukhothai Shanghai

5 out of 5
The Sukhothai Shanghai
380 Weihai Road, Jing'an District, Shanghai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 213 out of 263 reviews" "
Rating 8 - Good. 35 out of 263 reviews" "
Rating 6 - Okay. 6 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 2 out of 263 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

xinci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024

10/10 Excellent

Guojun

Liked: Cleanliness, staff & service, property conditions & facilities
A very relaxing hotel, the interior decoration is very simple and comfortable, I will stay here consistently.
Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024

10/10 Excellent

Neng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated in the heart of Puxi Shanghai with lots of areas to explore. Rooms are quite nice and quiet. Really satisfied with my stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chunwah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

demy

Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice alternative to the Bund area which is a lot more crowded with tourists. Some lovely local stores and high end malls all walking distance. Hotel was great - not the breathtaking variety but rooms are large and stylish.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary Xiaoyin

Stayed 10 nights in Jan 2024

10/10 Excellent

Quan, Toronto

Stayed 2 nights in Nov 2023

10/10 Excellent

BAR

Business traveller
Liked: Cleanliness, staff & service, room comfort
intimate, efficient and homey
Sukhothai is the best hotel for myself in Shanghai; intimate, discreet, and a feeling of a luxury place, without being overlay extravagant; Sukhothai keeps still my first place in SH to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury design
Stayed 3 nights in Jun 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023

10/10 Excellent

Lai Ying

Stayed 4 nights in Mar 2023

10/10 Excellent

BAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Convenient and intimate
Sukhothai SH is a regular place for me; always clean, swift and discreet; very friendly and helpful stuff, good service, clean and space rooms; and decent price for the range; up to date- i was never disappointed;
Stayed 2 nights in Feb 2023

10/10 Excellent

BAR

Stayed 2 nights in Jun 2021
Response from Vice President / General Manager on 30 Jun,2021
Dear BAR, Thank you for staying with us. I am delighted to hear that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Vice President / General Manager on 8 Jun,2021
Dear Jonathan, Thank you for staying with us. I am delighted to hear that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Vice President / General Manager on 19 Mar,2021
Dear Amanda, Thank you for staying with us. I am delighted to hear that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
All the staff did their best to make my husband and I feel at home.
Stayed 3 nights in Dec 2020
Response from Vice President / General Manager on 4 Jan,2021
Dear Christopher, I appreciate your positive feedback on your overall stay experience with us. To us, it is not about a hot cup of coffee or tea that we served in the morning, a cocktail that we concoct every evening or a meal that we prepared for our guests, it is all about assisting a ‘stranger’ to settle into a home. We are glad that you enjoyed your time spent with us. My colleagues and I certainly look forward to serving you again soon. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel at the heart of Shanghai
Very nice stay! Spacious room, superior service. Great for couples!
Stayed 2 nights in Nov 2020
Response from Vice President / General Manager on 24 Nov,2020
Dear Valued Guest, Thank you for staying with us. I am delighted to hear that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

10/10 Excellent

Siu Man

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Vice President / General Manager on 8 Jul,2020
Dear Siu Man, Thank you for giving us such a perfect score! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai

10/10 Excellent

Lindsay, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at the Sukhothai. I live in Shanghai and decided to have myself a luxurious "staycation" and was so happy I did! Everything from the service to the room and amenities to the spa was absolutely wonderful and I definitely will return again in the future for another weekend "away."
Stayed 2 nights in Jun 2020
Response from General Manager on 29 Jun,2020
Dear Valued Guest, I appreciate your positive feedback on your spa experience with us. At The Sukhothai Shanghai, our dedicated associates are always readily on hand to curate an experiential experience for each and every of our guests and I am glad that it was reflected in your recent stay with us. Your compliment means a lot to us as we strive to perfect our service quality as we move forward. My colleagues and I certainly look forward to serving you again soon. Best regards. Thomas Schmitt-Glaeser General Manager The Sukhothai Shanghai

10/10 Excellent

Yizhou

Stayed 2 nights in Apr 2020
Response from General Manager on 11 May,2020
Dear Yizhou, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Thomas Schmitt-Glaeser General Manager The Sukhothai Shanghai

10/10 Excellent

Mau Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from General Manager on 3 Apr,2020
Dear Mau Sing, Thank you for staying with us and I am glad that you enjoyed your stay. We look forward to welcoming you back in the near future. Best regards, Thomas Schmitt-Glaeser General Manager The Sukhothai Shanghai

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
low key fancy but lackluster service
hotel is nice and in a really good area, but service is subpar.
Stayed 4 nights in Jan 2020
Response from General Manager on 13 Feb,2020
Dear Valued Guest, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Thomas Schmitt-Glaeser General Manager The Sukhothai Shanghai

10/10 Excellent

Herbin

Stayed 2 nights in Jan 2020

10/10 Excellent

So Kam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and a lots of restaurants around, the room size is good but the lighting is not enough at night time!
Stayed 1 night in Jan 2020
Response from General Manager on 17 Jan,2020
Dear So Kam, I am glad that you found our location to be convenient. I hope you were able to find some time to explore the neighbourhood during your stay. If not, please visit us again and we are happy to share with you some activities and attractions that you can experience in your next return trip. Best regards, Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

HWEE VOON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and clean room with good location.
Stayed 6 nights in Jan 2020
Response from General Manager on 14 Jan,2020
Dear HWEE VOON, I appreciate your positive feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. My colleagues and I certainly look forward to serving you again soon. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Maxime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch!
Had an amazing stay, staff was helpful and location was perfect, connected to a mall. Food was great too! Really don’t have anything negative to say!:)
Stayed 2 nights in Nov 2019
Response from General Manager on 9 Jan,2020
Dear Maxime, I am glad that you found our location to be convenient. I hope you were able to find some time to explore the neighbourhood during your stay. If not, please visit us again and we are happy to share with you some activities and attractions that you can experience in your next return trip. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Julie, Sydney Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location , Excellent service , 2nd time stay here , will back next time in Shanghai
Stayed 3 nights in Dec 2019
Response from General Manager on 8 Jan,2020
Dear Julie, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location , Excellent service , 2nd time stay here , will back next time in Shanghai
Stayed 4 nights in Dec 2019
Response from General Manager on 8 Jan,2020
Dear Valued Guest, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Julie, Sydney Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location , Excellent service , 2nd time stay here , will back next time in Shanghai!
Stayed 3 nights in Dec 2019
Response from General Manager on 8 Jan,2020
Dear Julie, Dear Valued Guest, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from General Manager on 8 Jan,2020
Dear Valued Guest, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

8/10 Good

Fernando

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night here. Enjoyed the stay. The hotel is clean, modern, and very accessible to shopping and eateries as it is connected to a shopping mall.
Stayed 1 night in Jan 2020
Response from General Manager on 6 Jan,2020
Dear Valued Guest, Indeed a wonderful compliments, we truly appreciate your trust in us. I am delighted that our associates and service met your needs and expectations. We look forward to having you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

CHUN HUNG RAYMOND

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on 6 Jan,2020
Dear Raymond, Thank you for giving us such a perfect rating! I am delighted to see that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Cuong, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa is excellent! The indoor pool is good all year round. The location is great, the area is walkable and further tourist locations are accessible by the subway close by.
Stayed 1 night in Jan 2020
Response from General Manager on 6 Jan,2020
Dear Cuong, Indeed a wonderful compliments, we truly appreciate your trust in us. I am delighted that our associates and service met your needs and expectations. We look forward to having you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic. Good design, good service, good location.
Stayed 3 nights in Dec 2019
Response from General Manager on 6 Jan,2020
Dear Valued Guest, Indeed a wonderful compliments, we truly appreciate your trust in us. I am delighted that our associates and service met your needs and expectations. We look forward to having you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from General Manager on 2 Jan,2020
Dear Valued Guest, Thank you for giving us such a perfect rating. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

8/10 Good

Wing Sze doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from General Manager on 2 Jan,2020
Dear Doris, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Stay
Fantastic stay. Very attentive staff and sweet gesture. Was my wedding anniversary stay: special thanks to Nora and Corina for the hand made cards of well wishes of our anniversary and all staff for the special decorations, cake, balloons to make our stay such a special one. Love the heated pool to maintain as 28°c for a good swim for December cold weather.
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec,2019
Dear Alexis, Thank you for taking time to share your reviews with us. I am indeed thrill to learn that our associates made your stay comfortable and pleasant. Rest assured that we will share your feedback with our associates. Hope to see you again soon! Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is top of the class. It is next to a large shopping a arcade.
Stayed 2 nights in Dec 2019
Response from General Manager on 25 Dec,2019
Dear Valued Guest, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Fredrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from General Manager on 16 Dec,2019
Dear Fredrik, Thank you for giving us such a perfect rating! I am delighted to learn that you enjoyed your stay. Looking foward to welcoming you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from General Manager on 3 Dec,2019
Dear Valued Guest, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on 3 Dec,2019
Dear Valued Guest, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

EDWIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on 25 Nov,2019
Dear Edwin, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from General Manager on 25 Nov,2019
Dear Valued Guest, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful hotel, great weekend nest
What a fantastic hotel. Beautiful design, lovely amenities, great pillow selection :D Really really enjoyed our stay! A couple of suggestions for improvement: 1. There were a few light sources in the room which were distracting (I love a pitch black room) --> Sonos, phone, thermostat. Suggest covering these / making them dimmable 2. The Urban cafe had run out of a lot of things when we went on Saturday afternoon (also, had to ask for the hot chocolate to be made more chocolatey, it was too milky for my taste initially)
Stayed 2 nights in Nov 2019
Response from General Manager on 19 Nov,2019
Dear Marie, I appreciate your positive feedback on your overall stay experience with us. At The Sukhothai Shanghai, our dedicated associates are always readily on hand to curate an experiential experience for each and every of our guests and I am glad that it was reflected in your recent stay with us. Your comment means a lot to us as we strive to perfect our service quality as we move forward. My colleagues and I certainly look forward to serving you again soon. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

chi yi jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel
Stayed 1 night in Nov 2019
Response from General Manager on 19 Nov,2019
Dear Jeremy, Thank you for sharing the feedback on your recent stay with us. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on 11 Nov,2019
Dear Sue, Thank you for giving us such a perfect rating! I am delighted that you enjoyed your stay. We look forward to having you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai

10/10 Excellent

Thanh Uyen N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great first time stay in shanghai
Room size outlook and design was modern clean and comfortable. I would definitely stay again. Service was friendly and efficient. Staff helped me locate places every day as my apps weren’t working. Location is super convenient
Stayed 4 nights in Oct 2019
Response from General Manager on 8 Nov,2019
Dear Thanh Uyen, It is always nice to receive a review on the social site, especially if it is a positive feedback. We strive to delight each and every of our guests and it is extremely encouraging for someone to tell us what we have done right. Thank you for taking time to share your experience and it really means a lot to all the associates at The Sukhothai Shanghai. We look forward to welcoming you back in the near future. Best regards. Marcel N.A. Holman General Manager The Sukhothai Shanghai