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Reviews of Ascott Raffles City Shenzhen

4.5 out of 5
Ascott Raffles City Shenzhen
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 45 reviews" "
Rating 8 - Good. 14 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024
Response from Echo on 9 May,2024
Dear Josue, Thank you for staying with Ascott Raffles City Shenzhen and sharing your review. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

4/10 Poor

Ho Yi

Travelled with group
Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024
Response from Echo on 7 Apr,2024
Dear Ho Yi, thank you for taking the time to share your stay experience. We are sorry to learn that you were not satisfied with your stay. The room you have booked with us was a Studio Executive Twin Bed which has two single beds (1.2m wide) instead of queen size, as indicated in the room descriptions. We apologize again for not meeting your expectations and sincerely hope to have a second opportunity to create a better stay experience for you in the future. Best regards,

10/10 Excellent

ChoongKiat, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for business people...
Stayed 7 nights in Mar 2024
Response from Echo on 31 Mar,2024
Dear Choongkiat, thank you for staying with Ascott Raffles City Shenzhen and sharing your stay experience. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

10/10 Excellent

Aaron Bob Man

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2023
Response from Echo on 19 Jul,2023
Dear Aaron, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, room comfort
Staycation with Friends
Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful rooms!
The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020
Response from Jason on 25 Jan,2020
Dear Valued Guest , Thank you for sharing your experidence in our apartment, we are very glad to hear that you are satisfied with your stay, hope to see you soon. Happy new year & Best regards

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019
Response from Jason.chen on 2 Jan,2020
Dear Valued Guest, Greeting from Ascott Raffles City Shenzhen, we are very sorry to hear that your stay is not satisfied ,could you please tell us what was happend during your stay, so we will take action to deal with it, and we are looking forward to you next stay. Best regards

4/10 Poor

kelson

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very bad breakfast!
The breakfast is terrible!!!!
Stayed 1 night in Aug 2019
Response from Jason. chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very sorry to hear that the breakfast was very bad,now we have made great inprovement changed another reservation, we are looking forward to your next stay with us.

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with friends
Stayed 1 night in Apr 2019
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied, we are looking forward to see you soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with a touch of home-comfort
A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied we are looking forward to see you soon.

8/10 Good

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family stay
New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied during your stay we are looking forward to see you soon.

10/10 Excellent

Dinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied , we are looking forward to see you soon.

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very sorry to hear that so many problems happend during your stay,we will train more for our stuff, we are looking forward to see you soon to show you how much we have inproved.

6/10 Okay

Verified traveller

Liked: Cleanliness
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with our apartment, but can we konw we are not satisfied with, because we did not get the 10 score,we are looking forward to see you soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascott stay apr-18
Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay, we are looking forward to see you soon.

8/10 Good

Wai Kit

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Echo on 9 May,2024
Dear Wai Kit, Thank you for staying with Ascott Raffles City Shenzhen and sharing your review. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

8/10 Good

GiGi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
房間隔音不太好
Stayed 1 night in Apr 2024
Response from Echo on 24 Apr,2024
Dear GiGi, 感谢您抽出时间分享您的入住反馈。很遗憾由于房间隔音问题未您向您提供满分的住宿体验。我们会将您的反馈分享至相关部门，作为我们不断提升住宿体验的重要参考。我们期待再次欢迎您回来，为您创造更加美好的入住回忆。祝您生活愉快。

10/10 Excellent

Kwan Yee Joanna

Stayed 1 night in Mar 2024
Response from Echo on 24 Apr,2024
Dear Joanna, Thank you for staying with Ascott Raffles City Shenzhen and sharing your stay experience. We look forward to having you back again and creating more and more successful stay experience for you. Regards,

8/10 Good

Wai Fai

Stayed 1 night in Dec 2023
Response from Echo on 2 Jan,2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from Echo on 2 Jan,2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had an enjoyable stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

8/10 Good

CHUN KIN

Liked: Cleanliness, property conditions & facilities
好
Response from Echo on 20 Feb,2024
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had an enjoyable stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 Excellent

Kwan Yee Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
非常好 下次一定再入住
Stayed 1 night in Nov 2023
Response from Echo on 15 Dec,2023
尊敬的住客，非常感谢您入住深圳雅诗阁来福士广场服务公寓。很开心您喜欢我们的公寓。雅诗阁致力于通过高品质的服务为住客创造卓越的住宿体验，我们期待您再次光临！祝您生活愉快，客务部经理 Echo

10/10 Excellent

Kin Kwok

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Echo on 17 Nov,2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 Excellent

KYUNG SOON

Stayed 3 nights in Nov 2023
Response from Echo on 17 Nov,2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you had a 10/10 stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Neat, cosy and tidy room!
Stayed 2 nights in Sep 2023
Response from Echo on 30 Oct,2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your stay experience with us. Glad to know you liked our room and had a relaxing stay. We aim to create a home away from home for our guests and sincerely look forward to seeing you back soon. Regards,

10/10 Excellent

Seung-yeon

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Echo on 2 Oct,2023
Dear Guest,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your reivew. We are very happy to learn that you were satisfied with our property and we sincerely look forward to welcoming you back again soon. Best regards, Echo, Guest Service Manager

10/10 Excellent

Mei Hung

Travelled with family
Liked: Cleanliness, room comfort
酒店地點方便，酒店下面商場加鄰近都有大量餐廳選擇，不怕無嘢食。按摩也有，不用等。
Stayed 2 nights in Sep 2023
Response from Echo on 1 Oct,2023
尊敬的住客，非常感谢您入住深圳雅诗阁来福士广场服务公寓。很开心您喜欢我们的公寓。雅诗阁致力于通过高品质的服务为住客创造卓越的住宿体验，我们期待您再次光临！祝您生活愉快，客务部经理 Echo

2/10 Terrible

Jaegyun

Business traveller
Disliked: Cleanliness, room comfort
조식...메뉴보고 나도 모르게 쌍욕나옴
세탁기 있는것 빼고는 모든게 최악 인터넷이 너무 느려서 업무가 불가능 가격이 위치 시설 서비스 대비 너무 높음 저가형 장기투숙 오피스텔임 출장여행 모두 비츄
Stayed 1 night in Sep 2023
Response from Echo on 1 Oct,2023
Dear Guest,Thank you for staying with us. It's a pity that we did not meet your expectations. We work hard to create exceptional stay experience for our guests. However, it is also obvious that we need to work hard for more improvement. We sincerely hope to have a second opportunity to serve you again and make it up for you when you return to this area. Thank you again for your feedbacks. Best regards, Echo, Guest Service Manager

8/10 Good

Jimmy

Stayed 1 night in Sep 2023
Response from Echo on 22 Sept,2023
Dear Aaron, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,Echo, Guest Service Manager

8/10 Good

Kin Ting

Stayed 1 night in Jun 2023
Response from Echo on 19 Jul,2023
Dear Kin Ting, Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon.Regards,EchoGuest Service Manager

10/10 Excellent

Zhengjie

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Echo on 21 Mar,2023
Dear Zhengjie,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

6/10 Okay

Jin

Stayed 5 nights in Jan 2023
Response from Echo on 21 Mar,2023
Dear Jin,Thank you for staying with Ascott Raffles City Shenzhen and taking the time to share your positive feedback. It was our honor to have you stay with us and we are more than happy to learn that you had an enjoyable stay. We sincerely look forward to welcoming you back again soon. Regards,EchoGuest Service Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
整潔度未合格
酒店內的維修保養要多加注意，整潔度又未算值4.5星級數，餐廳早餐完全不吸引，但員工服務非常親切友善，值得一讚
Stayed 1 night in Jul 2019
Response from Jason.chen on 2 Jan,2020
尊敬的客人： 非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，没能得到您的十分满意证明我们还有进步的空间，您反馈的早餐我们已做相应的调整，换了另外一家餐厅，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 Excellent

Kwok Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好
Stayed 1 night in Jun 2019
Response from jason.chen on 2 Jan,2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from jason.chen on 2 Jan,2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 Excellent

Yuk Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from jason.chen on 4 Jan,2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

10/10 Excellent

Yuk In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價錢略貴，服務好，地方整潔
地方整潔乾淨，服務員細心， 值得推介
Stayed 1 night in Jan 2019
Response from jason.chen on 2 Jan,2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay, we are looking forward to see you soon.

10/10 Excellent

Hiu Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便的服務式住宅
舒服，附近有餐廳，購物商場
Stayed 1 night in May 2018
Response from jason.chen on 4 Jan,2020
尊敬的客人：非常感谢您选择入住深圳来福士广场雅诗阁公寓！我们很高兴您在我们公寓此次的入住体验是满意和愉快的，您的满意是我们前进的动力，我们诚挚的期待在不久的将来能再次为你服务，谢谢！ 宾客服务团

6/10 Okay

Jay

Disliked: Cleanliness, property conditions & facilities
Good location.
Good location. Not as clean as I expected. There was some smells around. Considering price I paid, would not recommend.
Response from jason.chen on 2 Jan,2020
Dear Valued Guest, Thank you for choosing Ascott Raffles City Shenzhen for your stay, we are very glad to hear that you are satisfied with your stay,as to the smells we have inproved the air line ，we are looking forward to see you soon.