Property entrance

Reviews of GOLDEN CENTRAL SERVICED RESIDENCE SHENZHEN (UPPER HILLS)

3.5 out of 5
GOLDEN CENTRAL SERVICED RESIDENCE SHENZHEN (UPPER HILLS)
Block C, Xinhao E Du, No.7018 Caitian Road, Futian District, Shenzhen, Guangdong

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 10 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.2/10

Cleanliness

6.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shun, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment to stay.
Stayed 6 nights in May 2023
Response from L on 8 Jun,2023
Dear guests, thank you for staying and thank you for your detailed comments and sharing. We will continue to improve our service quality and provide the best service for every guest. We look forward to your next visit!

6/10 Okay

Verified traveller

Disliked: Staff & service
The reception doesn’t speak English. It was difficult to communicate. The swimming pool was broken.
Stayed 1 night in Sep 2019
Response from Lynn on 8 Oct,2019
We will strengthen the training of staff, because the rainy swimming pool is closed. Sincerely look forward to your next visit to feel our progress.

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room and overall facilities were clean and well maintained so I don't want to be completely negative. The location is not ideal if you are new to China. The biggest issue I had was check-in. None of the staff spoke any English, they initially could not find my booking and this was very frustrating. This also meant I was given no additional information such as breakfast times etc. I ended up checking out after the first night as I did not want to have the same issue if any problems would arise. I think the property is good, they just need to work on fixing this communication issue for foreigners as most hotels I have dealt with do not have this problem. I would also recommend matching the name of the property on Expedia with the name on the building (it was a little confusing on arrival).
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property felt quite new and well-maintained. Location had both pros and cons; was near parks, but far from subway station, although there is access by bus. Not many restaurants in the immediate area. Check-in took some time, and required facial recognition registration (actually took picture at front desk during checkin). Gym and pool were in good condition, although the pool was closed and drained because it was winter (would have been very nice if it had been summer).
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Barely acceptable Hotel
Cleanliness of room/hotel : ok Quality of service : fair, ok for check in, but terrible for check out as the duty guy (receptionist) was agrued for the breakfast coupons with other guests a while, so I need wait for while, also who guy asked to wait for their room keeper's round the room before returning deposit, I have never met such a situation even Fraser or W Hotel amenities : ok Hotel location : not good, far away from metro also difficult to get taxi
Stayed 1 night in Nov 2018

10/10 Excellent

Foune

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

YU HOP

Travelled with partner
Liked: Cleanliness, property conditions & facilities
房間整潔夠寬敞,有2支水提供,浴室設備齊全,洗浴時水温難控制,一就太凍,一不就過熱。冬天去時沒有暖氣相當凍,有一部流動暖爐但開足一晚只得極微弱的熱力,即使換了另一部也是不太發熱的!
Stayed 1 night in Mar 2024
Response from R on 25 Mar,2024
尊敬的客户, 感谢您入住金中环服务公寓并分享您的入住感受。酒店会对房间以及其他各种设施进行定期维护,完善每一个细节,来提供您完美的入住享受。酒店全体员工真诚地期望您在下次出行时依然选择入住金中环服务公寓,我们将敬候您的到来。

10/10 Excellent

Po Ting Fanny

Travelled with family
Liked: Cleanliness, room comfort
農曆新年深圳旅遊
我們是新年入住的,因為坐落在商區人流很少,快捷入住。房間整体良好,单人房的双人床小了点,隔音一般,這個價錢不能要求太高。
单人房
走廊
Stayed 1 night in Feb 2024
Response from R on 20 Feb,2024
感谢您下榻服务公寓并分享如此细致的入住感受。公寓靠近双地铁商圈9号线/10号线孖岭A1出口,距离酒店仅100米;或10号线冬瓜岭B出口,位于彩田路和北环大道交汇处新浩壹都C座,交通便利,坐享福田商圈配套:深业上城步行可达,市民中心、COCOPARK、音乐厅等繁华生活触手可及;近揽三大城央公园原生态山水氧吧,东临笔架山、西接莲花山、北靠银湖群峰。酒店整体环境清雅,安静舒适,免费停车,配备24小时健身房、前台服务,享受完美旅程,期待着您的再次光临!

6/10 Okay

wing keung

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from R on 18 Jan,2024
尊敬的客户,感谢您的入住,我们一直关注客人在入住期间的感受,同时积极提高自身的专业水平和服务标准,力求让客人能感受到回家一般的温馨。我们很抱歉,我们在某些方面做的仍不完美。感谢您抽出您宝贵的时间告知我们的不足之处,以便我们改进。我们愿在您的关注中成长,期待您下次入住再次为您服务。

6/10 Okay

SHUN WAI

Liked: Cleanliness
地點太偏僻,樓下的地鐵站正在維修,要回酒店要繞一個大圈,樓下多小食店,但質素一般
Stayed 1 night in Jun 2023
Response from R on 11 Jul,2023
尊敬的客户,非常感谢您入住金中环服务公寓并留下宝贵意见,对于未达到您的期望,酒店全体员工表示诚挚的歉意。酒店管理层已对您的评语进行回顾并将不断提高我们的服务质量。期待您的关注,欢迎您的再次光临。

10/10 Excellent

LEE TAT

Stayed 1 night in Jun 2023
Response from R on 11 Jul,2023
尊敬的宾客:首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们金中环服务公寓,并继续为我们提供宝贵的意见与建议!至臻体验,岂止难忘!祝好!

8/10 Good

LEUNG CHUNG CHRIS

Stayed 1 night in Apr 2023
Response from R on 28 Apr,2023
尊敬的贵宾:您好!没能得到您的满分是我们的遗憾!您的任何意见都是我们改善和提升的动力,在您入住期间任何要求都可以告诉我们,我们将尽最大努力提供令您满意的服务,希望能给您留下一段美好旅途记忆。公寓靠近双地铁商圈9号线/10号线孖岭A1出口,位于彩田路和北环大道交汇处新浩壹都C座,坐享福田商圈配套,市民中心、COCOPARK、音乐厅等繁华生活触手可及;近揽三大城央公园原生态山水氧吧,东临笔架山、西接莲花山、北靠银湖群峰。酒店整体环境清雅,安静舒适,享受完美旅程,期待着您的再次光临!

8/10 Good

Liqin

Travelled with group
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2023
Response from R on 18 Apr,2023
尊敬的贵宾:您好!没能得到您的五星点评是我们的遗憾!您的任何意见都是我们改善和提升的动力,在您入住期间任何要求都可以告诉我们,我们将尽最大努力提供令您满意的服务,希望能给您留下一段美好旅途记忆。公寓靠近双地铁商圈9号线/10号线孖岭A1出口,位于彩田路和北环大道交汇处新浩壹都C座,坐享福田商圈配套,市民中心、COCOPARK、音乐厅等繁华生活触手可及;近揽三大城央公园原生态山水氧吧,东临笔架山、西接莲花山、北靠银湖群峰。酒店整体环境清雅,安静舒适,享受完美旅程,期待着您的再次光临!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
環境整潔不錯.只是睡到半夜都有尿騷味飄出.臭到好幾晚被臭醒.這部份很適讓人失望.早餐也很普通
Stayed 4 nights in Dec 2019
Response from Rachel on 2 Mar,2023
尊敬的贵宾:您好!没能得到您的五星点评是我们的遗憾!感谢您将深圳金中环服务公寓作为此次出行的下榻之所,希望您在下次的入住过程中有任何不愉快的经历第一时间告诉我们,我们会马上跟进解决,以免影响您的入住心情和体验。我相信正是有您一样的客人对我们不断的关心和督促,才能使我们不断发现问题,获得改正和不断进步。 您的宽容和谅解是对我们工作的鼓舞和支持,期待您的下一次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
當日已3點半先去check-in以為不用等啦, 去到前台先通知清潔房間,最後4點先有房,前台仲要話因房比較多,執房需時?不是吧! 同時有內地男人向前台投訢房冷氣不夠,話好耐都無人幫手,幸好我房無這問題.
Stayed 1 night in Sep 2019
Response from Lynn on 8 Oct,2019
感谢您下榻金中环服务公寓并为我们写下您的入住感受! 服务公寓非常荣幸能为我们的客人提供高品质的服务。我们非常期待您的意见和建议,以便于我们改进和提高服务水平。 我们已看到您对于(办理入住时间长和房间设施)的意见,对于由此引起的不便我们深表歉意。我们已将您的意见反馈给酒店相关部门,并在今后的管理中进行适当的改进。 再次感谢您对服务公寓的支持,期待您的下次光临!

4/10 Poor

oi see kelvy

Disliked: Staff & service, property conditions & facilities, room comfort
貨不對板
房間算整潔,但check-in先知沒有我原先訂四人兩張雙人床房,比咗間兩張單人床嘅房,唔係我比哂錢訂就有我要求嘅房間嗎?局我要佢比嗰間房,配套上又冇補番四人房嘅配套,得兩支水和兩對拖鞋、毛巾。
Stayed 1 night in Aug 2019
Response from Lynn on 8 Oct,2019
感谢您下榻金中环服务公寓并为我们写下您的入住感受! 服务公寓非常荣幸能为我们的客人提供高品质的服务。我们非常期待您的意见和建议,以便于我们改进和提高服务水平。 我们已看到您对于(房间物品配置)的意见,对于由此引起的不便我们深表歉意。我们已将您的意见反馈给酒店相关部门,并在今后的管理中进行适当的改进。 再次感谢您对服务公寓的支持,期待您的下次光临!

6/10 Okay

CKP, 香港

Travelled with family, Travelled with family and small children
房間太冷,空調溫度調節不了,浴室有點小。早餐食品不多,而且不好吃。交通不便,離地鐵站比較遠。唯一比較好的是健身室設備整全。
Stayed 2 nights in Aug 2019
Response from Lynn on 16 Aug,2019
尊敬的贵宾:您好! 感谢您告诉我们您的入住体验。空调是可以调节的,您有任何需要帮助的可以在房间扫码用小程序点击相应的服务项,就会有服务人员为您解决。再次感谢您对服务公寓的支持,期待您的下次光临!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
有很多不是住客的人士 跟隨住客出入 由其是有陌生人入電梯不拍卡按樓梯 等住客入電梯拍卡跟著住客出電梯
Stayed 2 nights in Jul 2019
Response from Lynn on 8 Oct,2019
感谢您下榻金中环服务公寓并为我们写下您的入住感受! 服务公寓非常荣幸能为我们的客人提供高品质的服务。我们非常期待您的意见和建议,以便于我们改进和提高服务水平。 我们已看到您对于(酒店访客)的意见,对于由此引起的不便我们深表歉意。我们已将您的意见反馈给酒店相关部门,并在今后的管理中进行适当的改进。 再次感谢您对服务公寓的支持,期待您的下次光临!

8/10 Good

Ab

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
1 廚房有爐但沒有廚具,很矛盾 2 有廚房但沒有碗筷 3 訂房前有小心看清楚設施和床,都有寫到兩個廁所均在睡房內,而且兩張都是加大床,但最後只有一個套廁,只有一張是加大床,非常失望 4 早上發出非常非常強勁的嘈音,我們所有人都嚇醒了,不知道是否跟抹窗有關,睡得不好 衛生不錯,床也舒適乾淨,地板平滑
Stayed 1 night in Apr 2019
Response from Lynn on 8 Oct,2019
感谢您下榻金中环服务公寓并为我们写下您的入住感受! 服务公寓非常荣幸能为我们的客人提供高品质的服务。我们非常期待您的意见和建议,以便于我们改进和提高服务水平。 我们已看到您对于(物品配置和噪音)的意见,对于由此引起的不便我们深表歉意。我们已将您的意见反馈给酒店相关部门,并在今后的管理中进行适当的改进。 再次感谢您对服务公寓的支持,期待您的下次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018