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Reviews of Hui Hotel

5 out of 5
Hui Hotel
3015 Hongli Rd, Shenzhen, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 137 reviews" "
Rating 8 - Good. 35 out of 137 reviews" "
Rating 6 - Okay. 15 out of 137 reviews" "
Rating 4 - Poor. 5 out of 137 reviews" "
Rating 2 - Terrible. 0 out of 137 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Yun, Markham

Travelled with family
Liked: Staff & service, amenities
Super large rooms with fancy amenities. The rooftop gave a nice skyline view of Futian, SZ. Staffs were polite. I booke two standard rooms and was given an upgrade for one of the rooms. Upon entering the standard room, I could smell the cigarette scent and was asked to exchange for another room. The staff immediately offered us to check in to another unit (which is a bigger unit). All in all, both rooms were upgraded. The king size bed was comfortable. Only complaint to note was receiving a call from front desk at 1 am telling me that the police is coming to my room (didn’t not specific a reason). I got a knock on the door after a few minutes. Being a non-China resident, I had no idea what the heck was going on. I didn’t get a warning of a potential police check up at midnight. I was a little hesitant to open the room door. Apparently this was a standard “random” check up done by the police - that also woke me up in the middle of the night.
Stayed 1 night in Dec 2023

10/10 Excellent

RAFAEL, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The decoration and the downstairs at the lobby the birds, the reception staff were ok but not great, and don’t speak English, for the category of Tue hotel, the receptionist staff must speak English
Stayed 2 nights in Nov 2023

6/10 Okay

Eng Hwee

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff but lacks substance and experience
The location and decor at the hotel is great. The staff are friendly but they speak very little English. Our room was large and comfortable but we had a strong smell of smoke that seemed to be coming from the shower. The staff did try to sort this out for us but it didn't seem to ever stop. There was no menu for in-room dining and as everything was in Chinese, we couldn't watch the TV either which became a little frustrating. The rooftop bar has an amazing view! Overall a nice hotel with staff who really try to please the guests, but it lacks experience of 5 star service and it's not very accessible for non-Mandarin speakers.
Stayed 3 nights in Oct 2019

10/10 Excellent

Pete, Seoul, Korea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like about the hotel. Very unique experience. Most of Chinese hotels internet is limited. Hui Hotel internet was limited as well. Other then that It was a very nice hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars service
The Customer Service Manager is excellent to provided service t me while I lost my sunglasses and called a taxi. He is terrific whom I never seen in China.
Stayed 1 night in Jun 2019

10/10 Excellent

Danail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb choice
Overall great experience. The staff are super helpful with anything you need and the location is walking distance from the malls.
Stayed 3 nights in Mar 2019

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and check in and check out is hassle free. Rooms are clean and pleasant
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was good
Great room, nice staffs, disappointed breakfast, the difficult place to find.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stylish and sleek
Beautiful hotel perfect for a night or two. We stayed two nights I fell in love with the design of the hotel it was beautiful however service was a bit slow and I think the design aspects overshadowed some functionality of the rooms overall a great place - make sure you visit the roof for 360 degree view of Shenzhen

6/10 Okay

Eirik

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but horrible service
A beautifully designed boutique hotel with comfortable and spacious rooms. The location is a bit "off" for business. The service leaves a lot to desire as very few staff (none at the restaurants, only at the reception) speak some form of English and none seem to make much effort to assist. As such, it seems to be a hotel more aimed at catering for a domestic and not an international clientele. Please also pay attention to what you may consume from the minibar as some items were expired six months ago and had a not so appealing appearance. I won't be back.
Stayed 2 nights in Mar 2018

8/10 Good

Wai Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice design and comfortable hotel. Recommended!
Stayed 1 night in Feb 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hui Hotel Was A Modern Gem

8/10 Good

Gonza, Miami. FL

Liked: Cleanliness, property conditions & facilities, room comfort
Great experience but could be greater
Lovely hotel. This is the second time I stay there. The rooms are amazing and the hotel's common areas are modern, beautiful and well maintained. There was a funny smell in our room that could not be handled during our 3-day stay. The only point to improve is the stuff's comprehension of the English language. Definitely a problem when ordering food or trying to fix a problem. The dinner menu in the restaurant is rather limited as well as the wine menu. Other than that the hotel is great and it's a gem in the middle of Shenzhen.
Stayed 3 nights in Oct 2017

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, modern, classy and stylish.
I couldn't be more happy with this fabulous stay. A art museum-like feel, everything is wonderfully organized and tastefully placed. Looking forward to going back.
Stayed 1 night in Sep 2017

8/10 Good

Zhuang Sheng

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Whilst it was nice and tidy, you could tell it was certainly not maintained up to 5* standards.
Stayed 1 night in Aug 2017

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, gym is a little basic but enough for a one night stay, and not sure how ethical the bird cages are in the reception, but overall great hotel.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, locatiion so so....
Nice enough hotel, but location so so. I prefer to be closer to the main shopping centres...Staff were friendly but English was very poor. Rooms were nice, large, modern and clean. The little live white finches added a nice touch to the lobby.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise..
Located at an inconspicuous traffic junction. First look from external, does not impress. But am pleasantly surprised by the posh interior. Check in early was ok. Room is big and spacious. Walking distance to MTR, shppoing and eaterys.

6/10 Okay

Sin Shuen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room is noce but limited wnglish movie and news channels .needs more front deak staff

10/10 Excellent

xiaoli, shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class artistic boutique hotel, stay here!
I am originally from Shenzhen & after travling around the world, I'm so glad to find a world-class boutique hotel like this in my hometown. Located in central CBD, the building was originally for commercial/industrial use, but it has been tastefully converted into a very trendy/unique hotel with impeccable & artistic details! Artistic, tasteful & low-profile, from facade, lobby/bar, corridore and each individual room. Bathroom mat/lighting/artsy furniture/painting/art pieces in the room also shows how much thoughts have been put into this hotel, and there's even a revolving cabin/tea table in my room. I will give this place 12/10 :DDD Highly recommend if u wanna see a "new" shenzhen!
Response from Apple on 15 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen.“Your room is your home” concept is delivered through style, top design, warmth, and the best of high-tech facilities and services. Welcome to make the Hui Hotel you home in Shenzhen.Look forward to your coming next time!

8/10 Good

Weiyi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big with separate space for toilet and shower. I love my room decoration which is simple and modern. It is located in the city center, around 10 mins' walking to "HuaQiang" shopping area, and quite close to the MTR station as well. But the surrounding neighborhood is a bit noisy. Given the hotel is only 6 floors' tall, we would directly look into other resident's room if we open the window curtain, which reduces the privacy.
Response from Apple on 4 Jul,2016
“Your room is your home” concept is delivered through style, top design, warmth, and the best of high-tech facilities and services. Welcome to make the Hui Hotel you home in Shenzhen.

8/10 Good

Timothy, Dallas, TX USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great, with a few nits to pick.
Really enjoyed the stay. Service was good, minor language issues. 4 stars because service was spotty Could get a cup of coffee or tea before departing early? Tough to order in restaurant, none of the cafe staff spoke any english but they were very friendly and we worked through it. Restaurant appears a little tattered with age. Room was awesome and well appointed with slow sink drains and noisy projector clock.
Response from Apple on 23 Jul,2016
Dear guests, thank you for your always support for hui hotel shenzhen, we will immediately to your feedback To the related department, and ensure timely follow up. I hope you can continue to support hui hotel shenzhen. Thank you very much!

10/10 Excellent

YJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything is so classy and perfect except for the slow service when we ordered drinks.
Response from Aimee Xu on 22 Apr,2016
Dear guests, thank you for your always support for hui hotel shenzhen, we will immediately to your feedback To the related department, and ensure timely follow up. I hope you can continue to support hui hotel shenzhen. Thank you very much!

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room I paid on Hotels is smaller than I stayed before with other providers with lower room rate. Even though the reception claimed he upgraded my room, it was still smaller. It also did not include a breakfast either, which other providers did.
Response from Apple on 20 Apr,2016
Dear guests,Thank you for your valuable advice!We must review do the insufficient place and actively to correct himself. As far as possible to achieve your satisfaction, supervision is welcome!Thank you very much!

10/10 Excellent

RRodriguez, San Fran Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Hotel in Shenzhen
I had a wonderful stay at Hui Hotel. The staff were amazing - Bandy at front desk, Coco in housekeeping, Jojo my massage therapist, and the rest of the staff. The hotel was exceptional and met my very high expectations. Upon arrival to my room - a nice note from the general manager welcomed me to the hotel with a couple of delicious pastries and spa music playing from the TV which set a very relaxing tone for my week long stay. The room I booked was the "Premier Room" which had the walk-in closet I wanted and had partial view of the Central Park across the street. The bathroom was huge with separate tub which they included a package of bath salts; shower had a rain shower head; very nice slippers (not the cheap ones) and bathrobes.The towels were top quality and fluffy; the bed firm that included 4 king sized pillows. I had unlimited amounts of complimentary bottled water, tea and Nespresso coffee - All I had to do was ask Coco or the front desk and they gladly stocked up my room every morning or when I requested. The night table had controls of all the lights and the electric shades - very modern. The work area was spacious and the internet worked effortlessly - I was able to work for hours with no interruptions. The view from the top floor restaurant and deck was great! I had pasta for lunch on my last day and it was delicious. The hotel was excellent place to meet my business partner and a short walking distance to the electronics marketplace where I needed to be daily.
walk in closet and bathroom
view from top floor restaurant
Response from Aimee on 13 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen.“Your room is your home” concept is delivered through style, top design, warmth, and the best of high-tech facilities and services. Look forward to your coming next time!

10/10 Excellent

Jack, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location，close to city Central Park and subway station
Response from AIMEE on 13 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Haiguang, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice unique hotel
It was almost perfect, would be better if they could supply better shampoo and other consumables.
Response from Apple on 13 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen.Now hotel all replacement bulgari toiletries. Look forward to your coming next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, Extremely Modern and Nice hotel
Excellent hotel located next to a park. Easy accsess to a metro stop arround 5 minutes walk. Will definitely stay again in our next visit.
Response from apple on 11 Oct,2015
Thank you for choosing Hui hotel, I hope we continue to innovation the details of the service, make back to the hotel you only option

10/10 Excellent

Simon G, banbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Great hotel, very new and comfortable. The breakfast offering is not as comprehensive as other hotels but still very good. Only problem is that it's such a new hotel taxi drivers don't know where it is.
Response from Apple on 12 Dec,2015
Thank you for choosing Hui hotel, I hope we continue to innovation the details of the service, make back to the hotel you only option

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!!!
The HUI Hotel is a wonderful hotel with an amazing staff. The hotel is extremely clean and well maintained. The location could be better but it is close enough to the heart of the city for most. The hotel is near several nice shopping areas and the local restaurants are fabulous. The restaurants within the hotel are very good with great customer service. The staff was responsive and courteous. The room was nicely appointed and very clean. The ambiance of the room was excellent. The spa staff was professional and the service was pristine. This is one of the best hotels I have stayed in during my many travel adventures.
Response from Apple on 19 Sept,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Anthony K L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Apple on 21 Nov,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

8/10 Good

Siu Cheung

Liked: Staff & service, property conditions & facilities, room comfort
Response from Apple on 17 Oct,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
In need of better management
The in room sound system wasn't working. The food from the western restaurant was terrible.
Response from ａｐｐｌｅ on 7 Aug,2015
Dear guests, thank you very much for your always support for back to the hotel in shenzhen, and I'm very sorryLet the last time you experienced a not very good experience, we will immediately to your feedback.To the related department, and ensure timely follow up. I hope you can continue to support back to the hotel. Thank you very much!

10/10 Excellent

Raymond, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Nice relatively new hotel. Modern design and attend to the finest details. Designer thought of most decors. Stool in front of dressing table ( where sink is ) suits ladies well. Toilet, dressing table with sink and bath room all seperatd, which gives convenience when there is 2 people. Greatest service from lobby attendant, front desk, cleaning lady to restaurant staff. However we got a cold club sandwich in a room service. This hotel is highly recommended
Response from Apple on 3 Oct,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Dr. Tony, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best hotels ever!!!
The service is superb! the food is delicious and the rooms are impeccably clean and furnished to last detail. I will definitely stay here again! The assistant manager Banty went out of his way to make sure my stay was comfortable and plush! I love it! Again, the service is second to none!
Response from Apple on 5 Aug,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Zhongxiang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel of high quality
Wonderful experience.
Response from Apple on 10 Oct,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

David, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST EVER HOTEL
AMAZING!!! Stay away from the big corporate chain hotels. This hotel is Modern/ Cool/Chic Boutique hotel. 5 Star Hotel.
Response from Apple on 5 Aug,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Apple on 15 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spring at the hui hotel
I absolutely adore the robes at the hui! And the service is tremendous!
Response from Apple on 10 Oct,2015
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

10/10 Excellent

Alexander, Daytona Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business trip
Great time. Brett took care of me. Will be back.
Response from Apple on 14 Jul,2016
“Your room is your home” concept is delivered through style, top design, warmth, and the best of high-tech facilities and services. Welcome to make the Hui Hotel you home in Shenzhen.

10/10 Excellent

Isa, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing Hotel!
I would have never expected to find a Hotel like that at that price! Everything was perfect. If you fly to Shenzhen,stay at this Hotel.It really is Amazing!!
Response from Apple on 31 Aug,2015
Dear guests, thank you very much for your always support for back to the hotel in shenzhen, and I'm very sorryLet the last time you experienced a not very good experience, we will immediately to your feedback.To the related department, and ensure timely follow up. I hope you can continue to support back to the hotel. Thank you very much!

8/10 Good

Gonzalo , Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Heart of Shenzhen
I was pleasantly surprised by the hotel's design and architecture. It has nothing to envy from the best boutique hotels in London or New York. The hotel's design language and concept is well applied throughout the property and every detail is well taken cared of. The restaurant's atmosphere is impressive and relaxed. But this is where things get less fascinating. The iPad-based menu is not in english. Although the images help a hotel this nice has to consider that. Food is very good but it could have some more western options. And service in the restaurant is not to the level of the hotel. Dishes come at different times, they forget about some of them and the kitchen is not well organized. A pity as the quality of the food is excellent. The hotel has been open for a few months so I do think it will get better with time as the crew or servers and kitchen staff get some experience. I stress this fact because we were two people at the table and the only table during lunch and they made several mistakes with our order of 3 dishes. The attitude to solve the mistakes was impeccable and diligent. And such mistakes are not uncommon in China. The hotel tries to be at the best level of western Boutique hotels and it definitely succeeds. It just needs some polishing on the restaurant's service. Front Desk staff is slightly better. I will definitely stay again during my regular visits to Shenzhen.
Response from apple on 24 Sept,2015
Dear guests, thank you very much for your always support for back to the hotel in shenzhen, and I'm very sorryLet the last time you experienced a not very good experience, we will immediately to your feedback.To the related department, and ensure timely follow up. I hope you can continue to supp

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Apple on 13 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and Overrated
Admittedly, the hotel and room’s outlook is fantastic. All the staff members were friendly and very helpful. I would give 100 marks to all of them. However, it is overpriced and overrated as I encountered the following problems during my stay. 1) Besides CNN News, there was no international TV channels available in the room. Most of the high quality hotels do include BBC World News, Australia Network, Fox Sports, Asia, etc. But Hui Hotel only foucus on providing various Chinese TV channels to guests. 2) The number keypad of the TV remote didn’t work. I had to press the “+” button 50 times when I switched from channel no. 1 to 50. 3) The wardrobe was too small which can only accommodate 4 – 5 dresses. 4) I surprised the washroom didn’t have toilet paper holder. And, the toilet paper quality was terrible. 5) The mini refrigerator temperature was too high. Don’t expect it can keep your drinks cold. 6) It was great the minibar including tea, coffee and even Nespresso machine. Unfortunately, there was no creamer or milk available. 7) It has an indoor swimming pool but the water was freezing cold.
Response from Apple on 13 Jul,2016
Dear guests, thank you very much for your always support for back to the hotel in shenzhen, and I'm very sorryLet the last time you experienced a not very good experience, we will immediately to your feedback.To the related department, and ensure timely follow up. I hope you can continue to support back to the hotel. Thank you very much!

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique hotel in Shenzhen.
Unlike the hotels in the surrounding area (Hilton, Marriott, shangri-la) Hui Hotel offers something unique; a personal touch. As a smaller hotel it is able to concentrate on making each of its guests' experience special. Brett and Felix, along with the rest of the staff, were a delight and I would certainly recommend this to anyone staying in Shenzhen. I look forward to visiting again.
Response from a on 13 Jul,2016
Dear guests, thank you very much for your support to the hotel in shenzhen. Look forward to your coming next time!