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Reviews of Swiss-Belinn Airport Surabaya

3.5 out of 5
Swiss-Belinn Airport Surabaya
Jl. Raya Juanda Km 1.88, Gedangan, Sidoarjo, Sidoarjo

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 43 reviews" "
Rating 8 - Good. 19 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary shuttle to the airport is a very convenient for the early morning flights
Stayed 1 night in Apr 2024
Response from Sasha on 11 May,2024
Dear Bapak Rian,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel @ Surabaya airport. Only 10 minutes to the terminal
Stayed 1 night in Feb 2024
Response from Sasha on 25 Feb,2024
Dear Bapak David,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

David

Liked: Staff & service, property conditions & facilities
good hotel @ the airport. clean, well run. decent breakfast
Stayed 1 night in Feb 2024
Response from Sasha on 13 Feb,2024
Dear Bapak David,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and safe
Stayed 1 night in Feb 2024
Response from Erni on 7 Feb,2024
Dear Ibu Anis,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUR FIRST STAY HERE
Stayed 1 night in Oct 2023
Response from Sasha on 9 Oct,2023
Dear Mr Michael,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sasha on 29 Sept,2023
Dear Bapak Judy,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Sergey

Stayed 1 night in Sep 2023
Response from Sasha on 12 Sept,2023
Dear Mr Sergey,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Teeravit, Long Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your hotel is pretty straightforward. We try to get a room at premier place that’s down the street from you and they beat and switched us. Your reception was very cool about it not needing to charge a deposit for an extra room key. Definitely the next round we go back. We will stay with you guys.
Stayed 1 night in Jul 2023
Response from Sasha on 3 Aug,2023
Dear Mr Teeravit,Thank you for taking your time to give a review.We are glad that you had an amazing stay with us.See you soon at Swiss-Belinn Airport SurabayaSadang PurwantiGeneral Manager

8/10 Good

HERNANI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for a few hours sleep before checking out for my flight. But it was nicer than other chain properties in Indonesia like Aston. Would probably pick a Swiss Belinn over other local chains in the future. Booking multiple rooms on the website was a hassle though, needed to key in payment details multiple times. Booking via a travel site was easier.
Stayed 1 night in Jul 2023
Response from Sasha on 13 Jul,2023
Dear Ibu Hernani,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Limited bar. Tiny pool, no sundeck.
Stayed 1 night in Apr 2023
Response from Sasha on 13 Apr,2023
Dear Mr Justin,First of all, we would like to thank you for staying with us and for your reviewOur deepest apologies for your inconvenience during your stay. We have shared your review to our staff and department concern.We hope to welcome you back in Swiss Belinn Airport Surabaya soon to give you our better service than your previous stayThank youSadang PurwantiGeneral Manager

8/10 Good

Angeline, Ithaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Oct 2022
Response from Erni on 2 Dec,2022
Dear Mrs Angeline,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Carey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
The room was great and the food fantastic, great breakfast.
Stayed 1 night in Sep 2022
Response from Sasha on 4 Jul,2023
Dear Mrs Carey,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Claudia, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean hotel with friendly staff, room service and lastly close to the airport. I would recommend it and also stay again
Stayed 1 night in Jan 2020
Response from Sasha on 4 Jul,2023
Dear Mrs Claudia,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

2/10 Terrible

BoonHeng

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sasha on 4 Jul,2023
Dear Mr Boon Heng,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

6/10 Okay

BoonHeng

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Room air conditioning not cold Ask for service not technical people come to checks
Stayed 1 night in Nov 2019
Response from Nungrudin Sukmawati on 12 Dec,2019
Dear Mr. Boon Many thanks for sharing your stay experience with us. We value your feedback, and we will work to improve the area you highlighted. We look forward to welcoming you back on your next trip to Surabaya. Kind regards, Nungrudin Sukmawati | General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Sasha on 4 Jul,2023
Dear Valued Guest,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport and extremely clean.
Stayed 1 night in Sep 2019
Response from Nungrudin Sukmawati on 12 Dec,2019
Dear Respected Customer Thank you very much for your positive review of Swiss-Belinn Airport Surabaya on your recent stay with us. I couldn't agree more with you regarding our location and hotel cleanliness I hope we will welcome you again in the near future, and please do not hesitate to contact us prior your arrival should you have any special requirements. Once again thank you, and see you soon. Kind regards, Nungrudin Sukmawati | General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and breakfast was more than expected.
Stayed 1 night in Oct 2019
Response from Sasha on 4 Jul,2023
Dear Valued Guest,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Qomaruddin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sasha on 4 Jul,2023
Dear Mr Qomaruddin,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Qomaruddin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sasha on 4 Jul,2023
Dear Mr Qomaruddin,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sasha on 4 Jul,2023
Dear Valued Guest,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Sasha on 4 Jul,2023
Dear Valued Guest,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and nice Area
Stayed 1 night in Dec 2018
Response from Sasha on 4 Jul,2023
Dear Valued Guest,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Azhan, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Spanking Brand New
- Fast check in - I do realize I think they lacking manpower when the security send my bags up to the room. - Airport transfer is provided which is good
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain
Gym fasility need to be improved
Stayed 1 night in Nov 2017

8/10 Good

Jacob A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and new hotel
Great hotel near Juanda international airport. All facilities are just great, and the restaurant was excellent. Use this hotel for Shorter stays when you are going to the airport.
Stayed 1 night in Oct 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Naoki

Liked: Staff & service, amenities
周りは農村。なので外に食事は厳しい。でも、翌朝空港利用で無料シャトルバスがある。スタッフはみんな丁寧で親切。
Stayed 1 night in Apr 2024
Response from Sasha on 30 Apr,2024
Dear Mr Naoki,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy bien este hotel. A valorar también el shuttel al aeropuerto.
Stayed 1 night in Jan 2024
Response from Sasha on 9 Feb,2024
Dear Mr Carlos,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

RUPERTO ANTONIO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto
Stayed 1 night in Sep 2023
Response from Sasha on 21 Sept,2023
Dear Mr Antonio Ruperto,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sasha on 13 Apr,2023
Dear Davide,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Satoru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sasha on 4 Jul,2023
Dear Mr Satoru,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

Satoru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sasha on 4 Jul,2023
Dear Mr Satoru,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

CHUNG WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sasha on 4 Jul,2023
Dear Mr Chung Wen,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

CHI WEI

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sasha on 4 Jul,2023
Dear Mr Chi Wei,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

8/10 Good

CHI WEI

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sasha on 4 Jul,2023
Dear Mr Chi Wei,Thank you for taking your time to give a review. We are glad that you had an amazing stay with us. See you soon at Swiss-Belinn Airport Surabaya Sadang Purwanti General Manager

10/10 Excellent

PROF.AUGUSTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kami sudah menginap dua kali di hotel ini..tempat yang sangat baik, dengan layanan juga yang sangat baik. Sungguh menyenangkan.
Stayed 1 night in Dec 2018
Response from Nungrudin Sukmawati on 17 Jan,2019
Yth Prof. Augusty, Pertama tama Kami ucapkan terima kasih telah memilih Swiss-Belinn Airport Surabaya sebagai pilihan akomodasi selama perjalanan di Surabaya. Kami senang Anda menikmati kualitas prima makanan , fasilitas hotel, layanan ramah karyawan serta merasakan kenyamanan selama menginap. Kepuasan pelanggan merupakan prioritas utama Kami. Ulasan baik Anda merupakan spirit Kami untuk terus menjaga dan mempertahankan kualitas layanan serta selalu mendorong Kami untuk terus meningkatkannya. Kami akan bagikan secara khusus ulasan baik Anda kepada segenap karyawan sebagai bagian dari apresiasi dan motivasi. Terima kasih, Kami menunggu kedatangan Anda selanjutnya di lain kesempatan. Salam Hangat, Nungrudin Sukmawati | General Manager

10/10 Excellent

U, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

rich, nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 sterren
Voor de prijs die je betaald een echt top hotel. Prachtig hotel
Stayed 1 night in Nov 2017

8/10 Good

Alex, Frankfurt am Main, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel, 15 min from airport
The Swiss Belinn Airport Hotel has really good value for money. All in all ist a brandnew luxury Hotel, comfortable and in good condition. Only the breakfast didn't convince us.
Stayed 1 night in Aug 2017