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Reviews of Hotel 81 Chinatown

2 out of 5
Hotel 81 Chinatown
181 New Bridge Road, Singapore

Reviews

6.6
Rating 10 - Excellent. 61 out of 432 reviews" "
Rating 8 - Good. 127 out of 432 reviews" "
Rating 6 - Okay. 133 out of 432 reviews" "
Rating 4 - Poor. 67 out of 432 reviews" "
Rating 2 - Terrible. 44 out of 432 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria Rona

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The room that I had for the price per night is not worth it…it wasn’t mentioned that the room has no windows and no shower…the shower is in the toilet…and the room is very small and had very old furniture….the beddings were clean…but it’s probably overpriced for 427 Canadian dollars for 2 nights. Only good thing is walkable to some tourists attractions. Amenities in the room is very poor.
Stayed 2 nights in Mar 2024

2/10 Terrible

Noris

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff.
Stayed 2 nights in Dec 2023

8/10 Good

Roy

Stayed 1 night in Dec 2023

10/10 Excellent

Daud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good & accessible
Stayed 1 night in Nov 2023

6/10 Okay

Shung Tak

Stayed 5 nights in Nov 2023

10/10 Excellent

Michelle, Dateland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when in Singapore. Room just right. Staff excellent. Area around hotel has great food and any shopping you may need. Only improvements would be more tv stations, clean between windows and more electric outlets.
Stayed 2 nights in Nov 2023

6/10 Okay

Ty

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel 81 in Chinatown is my place of choice. Not to expensive also. I will return when I need a quick and clean place to stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Sorry to say but do not stay in this hotel, the room I had was nothing like the photos, the room was very small. The hotel also had cockroaches which I informed to the staff immediately. I also informed them that I would check out in the morning and the hotel would not agree to give a refund. I booked for three nights and stayed 8 hours only. Do not recommend this hotel
Stayed 3 nights in Jul 2023

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very strong air freshener in room and not much space around the bed. Very small bathroom and has no dehumidifier. With no shower enclosure water from the shower has damage the metal door frame.
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle, Dateland

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was just after a place to be able to stay after being out all day for 3 days. Overall Hotel 81 is very well situated and the room has the amenities that I required. Although if you do require a larger bathroom, it is quite tight (no separate shower cube to separate from toilet/sink).
Stayed 3 nights in Apr 2023

4/10 Poor

Cherie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you like the shower on you while you're on the toilet this is your kind of place
Stayed 2 nights in Feb 2023
Response from Guest Relations Manager on 14 Mar,2023
We would like to extend our utmost sincere apologies for the frustration that this issue has caused. We believe in creating a positive and memorable hotel experience for all our guests and are very sorry to hear of your less-than-satisfactory experience.

2/10 Terrible

Pouneh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. RUN. this is absolutely the worst experience I’ve had in my life and I am not a picky person. The room is like a dungeon. Super humid and there is mold on the ceiling. Hallways stink of cigarettes and there was lot of hair!! On the room floor. There us no toilet paper! Yes you reas that right. Only napkins. The shower is basically on top of the toilet. Sheets were dirty and there was a funny smell in the room, probably from the mold. I was seriously scared that I might get posioned if I stay there for more than a few hours. We had a horrible night and couldn’t sleep but was too late to change hotels. We paid $120 for this hell hole and worse than that when I told them about our experience at the reception, they stared at us and didn’t say a word?!!! Avoid this place at all costs.
Stayed 1 night in Mar 2023
Response from Guest Relations Manager on 14 Mar,2023
We would like to extend our utmost sincere apologies for the frustration that this issue has caused. We believe in creating a positive and memorable hotel experience for all our guests and are very sorry to hear of your less-than-satisfactory experience.

8/10 Good

Tamir

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
District
Stayed 2 nights in Feb 2023
Response from Guest Relations Manager on 14 Mar,2023
Thank you for staying with hotel 81 Chinatown.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Upset
Too small room. Room are not clean enough. Smell smoking in the room. Hot water not good. Seem like pricy room for what we got in the same amount compare to another hotels.q
Stayed 1 night in Feb 2023
Response from Guest Relations Manager on 1 Mar,2023
Dear Sir/mdm, we thank you for sharing about your stay at Hotel 81 Chinatown and we apologise that we did not meet your expectations on this stay. We will surely look into our process to ensure that our guest's needs are met and how we can improve on ourselves.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's A Budget Stay Can't Expect Too Much.
Stayed 1 night in Feb 2023
Response from Guest Relations Manager on 1 Mar,2023
Thank you for staying with Hotel 81 Chinatown

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Location Compact Hotel
Its Singapore accommodation on a budget. Room although small and bathroom also compact (even compared to Japan) was good for a few nights if you dont plan spending your days in your room, and why should you. Its a bit dated, it was clean and wasn't noisy so you can get a good nights sleep. The location is brilliant. Close to Lau Pa Sat satay club and fantastic Hawker food markets hidden across the roads in various locations and down in Chinatown (that one was the best). The train station is across the road. I wouldn't hesitate staying again even just for the location. You get what you pay for, so if the Fullerton, Ritz or even Furama are not in your travel budget, but want to get down with great food all around and somewhere to start your exploration then your in the right place. Save some money to spend on all the great food all around.
Stayed 2 nights in Feb 2023
Response from Guest Relations Manager on 1 Mar,2023
Dear David, our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Chinatown and a very strategic location that brings our guests just a few steps away from must-see attractions and modern-day conveniences.

6/10 Okay

Manish

Travelled with family
Disliked: Property conditions & facilities
Very small rooms and found insects in the bathroom ! The near by area is good ! But the hotel rooms are very small for 2 persons
Response from Customer Service Manager on 31 Jan,2023
Dear Manish, our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Chinatown and a very strategic location that brings our guests just a few steps away from must-see attractions and modern-day conveniences.

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Bed is not comfortable. Blanket is so thin. Dressing table and tv console are dusty as though been years no one cleanup. Bath room so small.
Stayed 1 night in Jan 2023
Response from Customer Service Manager on 31 Jan,2023
We are truly sorry to hear that your stay with us was a disappointment. The team has reviewed your feedback and please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. Once again, we apologise for all that has happened during the course of your stay and thank you for review.

4/10 Poor

Sam

Stayed 1 night in Nov 2022

10/10 Excellent

Consolacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room n near mrt near shops very convenient
Stayed 1 night in Dec 2020

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Relations Manager on 12 Mar,2020
thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

EDWARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value
Hotel 81’s location in Chinatown, Singapore is very convenient to the subway system and there are many restaurants nearby. The staff were exceptionally helpful in every way. The only negative aspect is probably more to do with me than with the hotel. I was visiting Singapore as a tourist from the USA and I was not accustomed to such a small room, but we didn’t spend much time in the room anyway. Overall, the value was good and I would stay here again, should I return to Singapore.
Stayed 3 nights in Mar 2020
Response from Guest Relations Manager on 18 Mar,2020
We sincerely apologise for any unfavorable incidents that took place during your stay. We take our guests' feedback very seriously and rest assured that your concerns will be highlighted to the relevant departments for further improvement. We hope that you will give us the opportunity to visit us again so that we may offer you with an improved experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Staff was awesome they were very helpful
Stayed 3 nights in Mar 2020
Response from Guest Relations Manager on 6 Mar,2020
thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience and we are always pleased to be your second home when you are in the area.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to public transport/ shop. Room size is enough for purely sleeping.
Stayed 2 nights in Feb 2020
Response from Guest Relations Manager on 22 Feb,2020
We value every comment and feedback and will work towards improving our service standards. We wish you a great day ahead.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to MRT station, bus stop, shopping and food centres. Convenient and centrally located.
Stayed 2 nights in Feb 2020
Response from Guest Relations Manager on 12 Feb,2020
we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a simple itinerary that will help you maximize your stay in the area. We hope to see you again soon.

8/10 Good

Wonneda

Travelled with family
Liked: Staff & service
Hotel Manager
Check in was rough. They gave us smoking rooms even though we requested non smoking room. They changed new rooms for us but there were something bit me the first night. I didn’t mention it cuz I’m thinking it might not from the bed. Second night my uncle said same thing then my aunt. Last night Hotel Manager heard our conversation he then moved my aunt to new room. I didn’t want to move being it was last night. He was understanding and very nice and professional. Though there was lady working that day we checked in, she was rude and defensive when we told her our rooms were smelled very bad(smoking). We loved location. It’s in the heart of China town.
Stayed 3 nights in Jan 2020
Response from Guest Relations Manager on 26 Jan,2020
We are truly concerned to read your comments regarding our front office staff. What transpired is definitely not a reflection of the customer service standards that we instill in staff and we sincerely apologise for that. You have our assurance that this feedback had been given serious attention, as it gives us room to improve and polish on our service standards as a whole.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 20 Jan,2020
we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

8/10 Good

Yan

Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 13 Jan,2020
We truly appreciate your time with us and we hope to have you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 13 Jan,2020
We truly appreciate your time with us and we hope to have you again.

8/10 Good

Juli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small and basic, but the locals good.
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 4 Jan,2020
we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a simple itinerary that will help you maximize your stay in the area. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right in the middle of Chinatown with good transport links. The room had no windows so it was hard to tell the time of the day
Stayed 5 nights in Dec 2019
Response from Guest Relations Manager on 4 Jan,2020
we are pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a simple itinerary that will help you maximize your stay in the area. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The value was great. Perfect for a short stay. I would stay again.
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 19 Dec,2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little hotel for an overnight stay. Clean and comfortable.
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 18 Dec,2019
thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience and we are always pleased to be your second home when you are in the area.

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from sc on 27 Nov,2019
thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from sc on 27 Nov,2019
thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

8/10 Good

JDS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in around 1am with no problems, it has elevators, very small room, toilet & shower, no windows but we stayed only for a day and transfer to a larger hotel. Location is nice, walking distance to tourist spot, mrt- so very convenient
Stayed 1 night in Oct 2019
Response from sc on 27 Nov,2019
We are glad that our hotel location has enhanced your stay here in Singapore. We wish that you will continue your patronage with us.

8/10 Good

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Oct 2019
Response from sc on 27 Nov,2019
we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

10/10 Excellent

Judy K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from sc on 27 Nov,2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfect

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SIngapore September 2019
We stayed in hotel 81 during formula 1 week. Room was a bit small, however it was clean and had everything we needed. Staff were excellent and were only to happy to help with anything. It is situated at n the heart of China town and right next to a metro station making it a perfect base. I would definitely return and stay again.
Stayed 7 nights in Sep 2019
Response from sc on 27 Nov,2019
Thank you for taking your time to write us a review. We wish to serve you again in the near future

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The building is old and you can feel the history of the hotel
Stayed 1 night in Sep 2019
Response from sc on 27 Nov,2019
Thank you for penning us a review and we will take note on your suggestion as mentioned.

2/10 Terrible

Jeannie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s about time for renovation and staff training.
Stayed 1 night in Aug 2019
Response from sc on 27 Nov,2019
Thank you for taking your time to write us a review. We wish to serve you again in the near future

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
Perfectly located on the edge of Chinatown with close and easy walking access to two main MRT lines and a shopping centre
Stayed 2 nights in Jul 2019
Response from sc on 27 Nov,2019
We are glad that our hotel location has enhanced your stay here in Singapore. We wish that you will continue your patronage with us.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the location was amazing ...everything so close...however the room is extremely small, and the shower ran out of water within a few minutes
Stayed 4 nights in Jul 2019
Response from sc on 27 Nov,2019
We are glad that our hotel location has enhanced your stay here in Singapore. We wish that you will continue your patronage with us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
There was no mini refrigerator in the room. Room condition looks vastly different from what was portrayed in website. Disappointing.
Stayed 5 nights in Jul 2019
Response from sc on 27 Nov,2019
we appreciate yourfeedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.