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Rating 10 - Excellent. 533 out of 1003 reviews" "
10 - Excellent
533
Rating 8 - Good. 322 out of 1003 reviews" "
8 - Good
322
Rating 6 - Okay. 86 out of 1003 reviews" "
6 - Okay
86
Rating 4 - Poor. 39 out of 1003 reviews" "
4 - Poor
39
Rating 2 - Terrible. 23 out of 1003 reviews" "
2 - Terrible
23
9.0/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Christine
Travelled with partner
2 May,2024
Liked: Cleanliness, staff & service
We enjoyed the location super handy to the MRT and the Botanical Gardens. We felt the dining was overpriced and chose not to eat at the JEN. The pool was great to cool and relax and the gardens surrounding the pool complex. The interior needs to be updated in the bedrooms looking rather tired. Still a great place to say for a short visit to Singapore.
Wish the slipper is not reusable. Slipper should thrown away or let the guest to take it home due to the hygienist. Some people have smell feet or injury in which can transfer the disease. Can the hotel let me know if they throw the slippers away or reused them?
The hotel's location (near Orchard Road, the Botanic Garden, Tanglin Mall, and an MRT station) is its biggest asset. But the hotel itself is quite nice as well.
The hotel is connecting to the mall with a bridge and it only takes 2 mins by walking. There is a supermarket at the mall and some other dining options, which is great. Staffs are helpful in arranging two rooms next to each other so that I can easily looking after my grandparents.
This property is very close to Gleneagles Hospital where my husband was sent from a cruise ship. I made the arrangements and I was satisfied with the hotel and especially the staff. Tyson and Chona were efficient and caring and made me feel at home. They were "at my service" all the time and ALWAYS WITH A BEAUTIFUL SMILE!
Generally a good hotel with friendly staff. Location is good as it has a metro/MRT station just opposite of the hotel main entrance; or a bus to Orchard Road in a nearby bus stop. Safe location. Nice pool.
Yoke Mui Patricia
Stayed 6 nights in Mar 2024
8/10 Good
Robert
Business traveller
17 Mar,2024
Liked: Cleanliness, staff & service
Nice hotel, toilet in gym was cloaked when using it which was a shame.
This is truly a 5 Star hotel in a perfect location! Ferry and metro are available within a couple of minutes from the front door! This staff is outstanding and the rooms are opulent and have every convenience available!
Mr Bayani, at the lobby is truly amazing! He provided great assistance to us while we’re scouting for interesting places to see. He provided guidance on navigating the MRT and gave us good direction on where to go, what to take so we did not get lost and returned safely back to the hotel. Jen is lucky to have him as a staff! Reliable, knowledgeable and efficient!
Great location. It’s located right next to the Orchard Boulevard MRT station and Tanglin Mall. Lots of buses right outside the hotel. Room was not very spacious but did the trick for us, since we were outside most of the day. Did not get bottled water but the bathroom came with purified water, so bring a bottle.