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Reviews of Pegasus Hotel

3 out of 5
Pegasus Hotel
100 Turf Club Road, Singapore

Reviews

5.8
Rating 10 - Excellent. 1 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 15 out of 43 reviews" "
Rating 4 - Poor. 7 out of 43 reviews" "
Rating 2 - Terrible. 6 out of 43 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Jackie, Customer Care Support on 21 May,2019
Dear Valued Guest, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit. We look forward to welcoming you back soon!

6/10 Okay

Magdeline

Liked: Staff & service
Just a place to stay if you are not too picky
The staff were very helpful especially when there was a mistake from the Hotels.com booking. One of the room i booked cannot be flushed. Another room may have bed bugs as one of my uncle was scratching the whole night. And some of the guests staying there were rowdy in the middle of the night.
Stayed 2 nights in Feb 2019
Response from Chetan on 28 Feb,2019
Hi, Magdeline! We’re extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Chetan

4/10 Poor

Khairul

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019
Response from Chetan on 28 Feb,2019
Sorry for the discommode, Khairul! We understand that we were not able to live upto your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Chetan

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
No frills budget hotel well awY from the city's bustle. No ramps or handrails to reception steps
Stayed 1 night in Jan 2019
Response from Jackie Customer Care support on 24 Jan,2019
Dear Valued Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Bin shu

The worst ever woke up 6am and found that the room floor was flooded with water and dogs barking early morning too noisy will recommend others to stay else where
Stayed 1 night in Nov 2018
Response from Jade Customer Care on 1 Dec,2018
Dear Guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Best Regards, Jade Customer Care Support

2/10 Terrible

anup

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay of my life!!!
Worst place to stay. We stayed for 3 nights nov 3rd-nov 6th 2018. First night floor was wet and tv not working. They moved us to another room after an hour only to get a bed which would roll all over the place as it did not have stoppers. 3rd day we left after breakfast to return at midnight after touring to find an unclean room stinking with wet clothes and AC not working..We paid 19-20k INR through hotels.com. They did not compensate or even apologise for our tirade..
Stayed 3 nights in Nov 2018
Response from Jade on 8 Nov,2018
Dear Guest, We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. I hope to see you again here at Hotel Pegasus. Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Dogs barking from sunrise to sunset. Rooster noise in yhe morning. I dropped of my laundry and its 65SGD but i get it back the next day. Pool is under maintenance which is not mentioned in page.
Stayed 2 nights in Sep 2018
Response from jee on 20 Sept,2018
Dear Valued guest, I do apologized for the inconvenience that you had during your last stay with us.We rest assured that the management is already taking actions for this matter.we hope for your kind understanding. we are still hoping to see you once again here at our property to serve you better. Best regards, jee customer care support

4/10 Poor

felicia

Liked: Cleanliness, room comfort
Poor facilities
Car park at the front of the hotel is not free, the free car park is about 10 mins walk which is not stated on the websites. Swimming pool is under maintenance when we were there. No refund or compensate regarding the matter.
Stayed 2 nights in Sep 2018
Response from Jee Customer Care Support on 20 Sept,2018
Dear Valued Guest, Thank you for giving us your feedback. We do understand how upset you are during your last stay with us.We rest assured that this matter is already taken care of.We would like to get in touch with you feel free to email us at customercare@pegasushotel.sg. Best Regards,

2/10 Terrible

Vincent

1st time in Singapore
Location is ok, walking form MRT, nice staff and breakfast is reasonable
Stayed 1 night in Aug 2018
Response from Angel on 7 Sept,2018
Dear Vincent, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, We look forward to welcoming you back to our hotel in the future. Best Regards,

2/10 Terrible

gina, Singapore

Disliked: Property conditions & facilities, room comfort
Needed an accommodation during move
Stay away from this hotel! Better sleep under the bridge They should call it dog hotel. Next door is a dog ....whatever The started barking at 5 in the morning and didn’t stop. Forgot to mention the rooster who also gave his best at 5am! We survived 1 night then checking out though pod two night. No refund for the second night, we’ll didn’t expect something else. I only choose it because I trusted the pictures. Bad decision.
Stayed 2 nights in Jul 2018
Response from Jez on 5 Aug,2018
Dear Valued Guest, I know how upset you are during your last stay with us.I do understand that because of this incident you're not coming back however we assured that we are already doing actions with regards to this matter.Thank you for giving us a feedback. Best Regards, Customer Care Support

10/10 Excellent

Arumugam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Marie on 16 Jun,2018
Dear Arumugam, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Customer Support on 7 Jun,2018
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never return.
The stair well smelt of urine. There was no hand soap in the barthroom, and none made available. Long waiting periods for staff at front desk. When the staff were there though they were friendly. The dressing table draw was beyond filthy. Can't help but feel short changed as it wasn't very much like the photos on the website.
Stayed 3 nights in May 2018
Response from Diyana on 7 Jun,2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that needs updating. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the bathroom facilities.

8/10 Good

Zi Yin, singapore

Liked: Staff & service
Stayed 5 nights in May 2018
Response from Customer Support on 2 Jun,2018
Dear Zi Yin, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you again here at Hotel Pegasus Best Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Mould on bathroom sink. Exposed screws & holes in Wall were bed headboards were removed - posing risk of injury. Dim room lights. Staff maintained noisy pet dogs, & dog pound next to hotel were very noisy. Toilet rolls, bottled water, shampoo & body soap not regularly replaced. Noisy beer garden with loud music till we’ll past midnight. To at all restful as dogs start barking at 5am.
Stayed 12 nights in May 2018
Response from Yzsa on 11 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Customer Support on 2 Jun,2018
Dear Chia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Customer Support on 2 Jun,2018
Dear Chia, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
No towels before 6pm Wifi only works for most of rooms in corridors Infested with ants Everything seriously old and not working eg shower head wouldn't stay up on pole, iron just leaked water and didn't heat up Only one clothes hanger Safe didn't work Only one English TV channel Terrible cleanliness...mold on WC ceiling Live band played until after 11.30pm for just 2-3 guests listening when I had a 4am taxi to airport Dog kennels right next door and serious barking from all dogs starts at 4.30am daily Staff totally ambivalent to customer service - 'breakfast' starts at 7am but after a night of cheering to football between 2-4am Keeling residents awake...no kitchen staff before 7.30am with no apology...late for meetings! This hotel is in a terrible state..looks good in the pics but not for business travelers at the moment unless happy with a one star experience..,apparently a rolling refurbishment is underway... Which is their defense for everything...but I saw no evidence of that
Stayed 3 nights in Apr 2018
Response from Diyana on 29 May,2018
Dear Guest, Thank you for taking your time to give us feedback. Your feedback is extremely valuable to us, as we strive to improve with every stay. I greatly appreciate your comments about aspects of the room that need updating. Sorry for the inconvenience caused. We hope to give you better service if you are planning to visit our hotel again. Thank you

4/10 Poor

linny, Singapore

Disliked: Staff & service, room comfort
Bad customer service, room condition can be better
1st) Air condition in hotel room was not working, it was very hot and humid. Thus, I requested to change room and I waited an 1hr. 2nd) After hotel was booked through online in expedia, I need to call the hotel for some enquires. I could hardly hear the staff as the line was too noisy, he said he would call back. But he didnt. Few days later, I called the hotel a girl staff picked up. Enquired about the catering. I told her I've booked a cater from outside, so where will the cater be placed? She said the cater can just place it infront of the bbq pits, just have to book a bbq pit with the amount of S$25 will do. Im ok with it, and i asked her to go ahead and book the pit first. On chk-in date, a male staff assisted me. I double checked about the room request etc. The staff told me there were no request on my booking, not even 1 as i did mentioned a few to the female staff through the phone. So nvm, he said he will just take note from there. 3rd) The buffet catering I booked came later on, while I was busy preparing. My friend helped me attend the cater movers instead. I asked my friend about what's going on? As the movers aren't setting up the buffet yet, and waited my friend talking to hotel boss. I got shocked hearing. That boss mentioned to pay S$330 for a rental venue?!(Aside the amount for buffet) My friend just paid it using his cc. I went to find the boss, but he is not ard. I gave the staff my hp no. so he could call me bk, but no response since.
Stayed 1 night in Mar 2018
Response from Yzsa Dancel on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Overall private and cosy
The overall experience is good and comfortable though room condition needs to be improved.
Stayed 1 night in Mar 2018
Response from Customer Support on 14 May,2018
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue with regards with renovations of our hotel and other facilities. We look forward to seeing you again here at Hotel Pegasus. Best Regards, Customer Support

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Excellent hospitality
Staff were all very friendly and efficient. Especially the housekeeping staff.. they were efficient in setting up the tent with table and chairs for the BBQ.
Stayed 1 night in Mar 2018
Response from Customer Support on 14 May,2018
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this renovations to our property. We look forward to seeing you on your next visit here at Hotel Pegasus. Best Regards, Customer Support

6/10 Okay

Long

Liked: Cleanliness, staff & service
Review of Pegasus Boutiques Hotel
It's an acceptable stay. Room is ok but you cant connect to wifi when you close the door. The staffs are very helpful.
Stayed 2 nights in Feb 2018
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

8/10 Good

LORRAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

6/10 Okay

Molly , Santa Clarita, CA

Disliked: Room comfort
You get what you pay for
This hotel was not terrible, but I wouldn't return. The staff was polite and efficient. The property was a bit rundown and had very basic amenities and appointments. The pool is in the back and there is no lounge chairs, so we didnt bother with it. I heard it next to a kennel and I heard that other people heard barking all night, but I never heard a single bark. The room was minimal. Tv, desk and chair, 2 twin beds. There was no toilet paper and when we requested some, it was never sent to our room (thank goodness we had some wet wipes with us). There is a little outdoor bar, but we never saw anyone there and when we tried to get a drink at 5pm, they told us it was closed. This place is just fine if all you need is a place to sleep, but you could find something better for the same price.
Stayed 2 nights in Feb 2018
Response from yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
We could hear all the conversations outside.
Stayed 2 nights in Jan 2018
Response from yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

6/10 Okay

Teo

Liked: Staff & service
Normall & ok
Stayed 1 night in Dec 2017
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

2/10 Terrible

Anmol, Boston, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean rooms with poor services
This is definitely one of the worst hotels I have stayed in. The photos posted on the website don't reflect the shabby and dreary rooms. They have no decor and style these are plain rooms with bland decor. The rooms where not cleaned regularly even after leaving the sign on the door for cleaning. The service staff was callous and did not respond to requests timely at all. There was no phone in the room, so you have to climb down the stairs to ask for any service at the reception. The location of the hotel is next to a dog training center so don't be surprised waking up to dogs barking 4 am in the morning. The barking goes until 10 am or maybe longer. The breakfast is included in the service but it is the most mundane breakfast ever with plain omelete, toasted bread and two chicken sausages everyday we stayed there- and we stayed for 4 days. Th trash from the rooms and hallway was not removed for 4 days!! I wont recommend this place to my friends at all.
Stayed 4 nights in Dec 2017
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good weekend
Love the surrounding area, especially if you want to play futsal. BBQ pit was okay plus the pool is good for playing with your kids if no other guest go to the pool. Have fun playing/swim at the pool at night. If you love dogs, the barking sound will never bother you. Take a ride from the train station, stop 2 station away at Beauty World & you will find food paradise there especially Al Azhar restaurant ( the food is the Bomb ).
Stayed 1 night in Dec 2017
Response from yzsa on 10 Jun,2018
Thank you for your feedback and hope to see you again and we would like to give you more good experience on your next visit. Thank you for your business with us.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel cleanliness should be improve, the aircon got funny and is not cold.
Stayed 1 night in Dec 2017
Response from yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

4/10 Poor

Ross

Disliked: Staff & service, property conditions & facilities
Not as good as it looks
This is not a boutique hotel - it's just an old, traditional style hotel in a fairly convenient location. It's close to the MTR and the casual dining options of 'The Grandstand' in an otherwise out of the way suburban area. This is not a high end hotel, and probably overcharges for what it is. The furniture and fittings are very ordinary, although it has high speed WiFi. The staff are nice enough, but not efficient, and my room was not cleaned in the 3 days I stayed. Other guests were very noisy and the hotel staff did little about this. This noise is incredible, because my room had no windows! A free drink card was presented upon arrival, and a non-alcoholic beverage was offered even though a cocktail was stated on the card! I'm unsure the barman was actually trained, and he was certainly inexperienced. Would I stay here again? NO. There are many fine places to stay in Singapore - this is not one of them!
Stayed 4 nights in Dec 2017
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

8/10 Good

Verified traveller

Liked: Staff & service
Simple but nice
It’s a good cheap hotel in Singapore. I like it because I wake up and there is dew on the grass and a smell of freshness. The hotel is not like the hotels downtown so don’t expect it to be, but it’s confortable.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best bang for buck
Service was amazing where they were very helpful in getting things done and answering questions.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

4/10 Poor

A, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs serious work. Staff was nice.
The hotel staff was generally nice, friendly and very accommodating. The place is also close to the MRT station. However, the place requires some serious upgrading. Rooms are old and run down. Wifi was bad and unstable too. Breakfast was a plate of watery eggs and a toast. It may be nice for a family getaway, staycation, but not for business travellers.
Stayed 1 night in Oct 2017
Response from Yzsa on 11 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management

8/10 Good

Alice

Liked: Cleanliness, staff & service, room comfort
Not bad for a one night stay
Great receptionist! Room was not ready by 2pm though. Parking was quite expensive. Room was a little run down. Heater was not working very well. Bed was quite comfortable... area is serene and quiet.
Stayed 1 night in Sep 2017
Response from Yzsa on 11 Jun,2018
We valued your feedback and business with us. See you again. Sincerely your, Pegasus Management

6/10 Okay

biggy, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a natural environment Close to airport
The only let down is closeness to a dog training facilities. The noise especially during the night is disturbing
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Oct 2018
Response from jee on 28 Oct,2018
Dear Valued Guest, Thank you for leaving your feedback. This means a lot to us to improve our facilities and property.Rest assured that our management will do actions for this matter.We hope to see you once again here at Pegasus Hotel to better serve you once more. Thank you Best Regards, Jee Customer Care Support

6/10 Okay

Ae, BKK

Liked: Staff & service
Disliked: Room comfort
Good Hotel Staff
I really appreciated for Hotel Staff . On first night stay at Hotel , I come down to drink beer at first floor of Hotel . I forget to push my mobile & wallet which have more money there . After I come back to room a few hours , The Hotel staff coming knock my room and return both mobile & Wallet . I feel appreciated for this Hotel and will come again in the future .
Stayed 2 nights in Jul 2018
Response from Jez on 5 Aug,2018
Dear Valued Guest, Thank you for a great feedback.Rest assured that we will continue giving a good quality service for our valued guest like you.We are hoping to see you once again at Pegasus Hotel soon. Best Regards, Customer Care Support

6/10 Okay

Li Chia

Stayed 4 nights in Jul 2018
Response from Jez on 5 Aug,2018
Dear Valued guest, Thank you for giving us a feedback. You're feedback means a lot to us.Hope to see you once more here at Pegasus Hotel. Best Regards, Customer Care Support

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2018
Response from Genesis on 29 Jun,2018
Hi Thank you for choosing our hotel to be your preferred hotel in Singapore. See you again soon

8/10 Good

AI

Liked: Cleanliness, property conditions & facilities, room comfort
値段の割に快適
ホテルが高いシンガポールでこの価格では満足している。郊外にあったが徒歩圏内にMRTがあり便利だった。犬が嫌いな方は無理かな。シャワーをホールドする所が甘くなっていて使えなかった。部屋にティッシュは置いていないので買ってくるか持参が必要。
Stayed 5 nights in May 2018
Response from Diyana on 9 Jun,2018
Thank you for taking your time to give us feedback. Your feedback is extremely valuable to us, as we strive to improve with every stay. We are sorry to hear there were some issues with the tissue in room. Please rest assured we have addressed this with the team to ensure we improve on this.

8/10 Good

Rene

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
2 weeks vacation
We booked for staycation and overall I would rate 5/10.  we were very happy the manager upgraded us to a bigger room with a view for free as we are staying longer.  the restaurant staff and manager are normally freindly and accommodating.  The breakfast was not Many choices but still okay. Annoying thing was they dont have phone inside the rooms. We always had to Walk downstairs to the reception for any request or small matters. Whats written on The mini restaurant menu is not always available, much Better if you order your food somewhere else. Housekeeping was okay for the first 2 times. We didnt have room cleaning for certain days because we mostly stayed in the room. But in the days we were Out and requested for cleaning, they always forget something, mostly  floor towels and water bottles. We always have to go down and request agin as there is no phone in the rooms.  they didnt replace the mattress cover Even if you put it on the floor and show there is dirt on it. Be wary, as they dont really change your bed sheets and linen. Trust me, they don't!!! They would only flip it back and hide the dirt. Toilet was not properly cleaned. Very lazy housekeepers!!! The hotel room and the nature atmosphere is good,  but with this kind of housekeeping service, I would not recommend to my friends. Definitely Not recommended for long staycation. Never again.
Stayed 14 nights in Jan 2018
Response from Yzsa on 10 Jun,2018
Thank you for your feedback We would like to inform you that we are improving our services and we make that you will not experience the same issue on your next visit. We value your business with us. Sincerely your, Pegasus Management