Dock

Reviews of Bay Palms Waterfront Resort - Hotel and Marina

3 out of 5
Bay Palms Waterfront Resort - Hotel and Marina
4237 Gulf Blvd, St. Pete Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 260 out of 498 reviews" "
Rating 8 - Good. 143 out of 498 reviews" "
Rating 6 - Okay. 44 out of 498 reviews" "
Rating 4 - Poor. 29 out of 498 reviews" "
Rating 2 - Terrible. 22 out of 498 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room. Loved sitting on the deck facing the canal every evening after long day at the beach. Staff are wonderful and extremely helpful.
Stayed 4 nights in Apr 2024
Response from Tanner - Front Desk Manager on 28 Apr,2024
Thank you for your wonderful review! We're thrilled that you enjoyed your room and the relaxing evenings on the deck facing the canal. It's great to hear that our staff provided excellent service during your stay. We look forward to welcoming you back for more memorable experiences at Bay Palm Resort!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that beach access is right across street! Many restaurants in walking distance!
Stayed 6 nights in Apr 2024
Response from Tanner - Front Desk Manager on 20 Apr,2024
Thank you so much for your review! Having easy beach access and plenty of restaurants within walking distance can really enhance a vacation experience. We're glad you enjoyed these aspects of your stay with us. If there's anything else you loved or if there's anything we can improve upon for your next visit, please don't hesitate to share. We look forward to welcoming you back soon!

10/10 Excellent

Kathleen, Lithia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and comfortable with an old fashioned feel. Convenient, kitchen area was nice.
Stayed 1 night in Mar 2024
Response from Tanner - Front Desk Manager on 7 Apr,2024
Thank you for sharing your thoughts about Bay Palms! We're glad to hear that you found our location close to the beach and comfortable. It's great that you appreciated the convenience and the kitchen area. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! We are walking wanderers so this spot was very centralized and easy walk in either direction to any bar or restaurant, or just a short drive to anything 2 miles north or south. It was great to have access to the bigger pool at the plaza and beach access with our wristbands. It was a great room and perfect for us and we would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Tanner - Front Desk Manager on 7 Apr,2024
Thank you for sharing your wonderful experience at Bay Palms! We're thrilled to hear that you enjoyed the central location and ease of walking to nearby bars and restaurants. It's great that you appreciated the access to the bigger pool and beach access with your wristbands. We're delighted that the room met your needs perfectly. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Janai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to stay overnight before a road trip and this was a fun location for myself and my husband. It had everything we needed in a hotel. Loved the quirky artwork!
Stayed 1 night in Mar 2024
Response from Tanner - Front Desk Manager on 28 Mar,2024
Thank you for sharing your positive feedback about Bay Palms. We're delighted to hear that you and your husband had a fun and enjoyable stay, and that you appreciated the artwork by Steve Diossy. If you ever need a place to stay in St. Pete Beach, we would be thrilled to welcome you back!

6/10 Okay

Tom

Travelled with family and small children
No soap in bathroom
Stayed 2 nights in Mar 2024
Response from Tanner - Front Desk Manager on 28 Mar,2024
That is surprising to hear the issue with the soap in the bathroom during your stay. We hope reached out to the front desk to let them know about that. We take pride in addressing any issues as promptly as possible . Your feedback helps us improve, and we will ensure that such oversights are addressed. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and kind. Many thanks.
Stayed 2 nights in Mar 2024
Response from Tanner - Front Desk Manager on 28 Mar,2024
I'm glad to hear that the staff at Plaza Beach Hotel were helpful and kind during your stay. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Diane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Very welcoming and good amenities - comfortable room on marina
Stayed 1 night in Mar 2024
Response from Tanner - Front Desk Manager on 16 Mar,2024
We're delighted to hear that you found our hotel welcoming with good amenities and enjoyed your comfortable room overlooking the marina. Providing a positive and comfortable experience for our guests is our top priority, and we're glad that you had a pleasant stay. Thank you for choosing us, and we hope to welcome you back for another enjoyable visit in the future!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute retro property reminding one of the motels from years ago. Friendly, clean, lots to do, and customer service focused. Highly recommend.
Stayed 1 night in Feb 2024
Response from Tanner - Front Desk Manager on 13 Mar,2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed the retro charm of our property, as well as our friendly atmosphere, cleanliness, and customer service. We're thrilled that you found plenty to do during your stay. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!

2/10 Terrible

Anthony

Stayed 1 night in Feb 2024
Response from Tanner - Front Desk Manager on 21 Mar,2024
Hello Anthony. I was reviewing your reservation details to check for any issues during your stay. However, I noticed that you didn't stay with us as scheduled; you didn't arrive for your reservation at all. As you didn't have the opportunity to experience our services, I kindly ask that you consider removing your review.

10/10 Excellent

Ganna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff at the reception desk. Good suite with everything you need during your stay.
Stayed 1 night in Jan 2024
Response from Tanner - Front Desk Manager on 27 Jan,2024
Good morning, Ganna! Thank you for your kind words and for choosing to stay with us at the Bay Palms Waterfront Resort. We're delighted to hear that you had a positive experience during your time here.Providing excellent service is a top priority for us, and we're thrilled that our team made a positive impression on you.We're also glad that you enjoyed your suite and that it had everything you needed for a comfortable stay. Ensuring our guests have a relaxing and enjoyable experience is what we strive for.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Tanner - Front Desk Manager on 27 Jan,2024
Good morning! We are glad that you had an overall great stay. We do aim to give every guest a 10/10 experience, so I would love if you could reach out to me directly at the front desk to let me know what we can do to improve your next stay with us!

6/10 Okay

Dave

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs Mr maintenance
Mini split ac. Made drip noise all night had to sleep with no air. Lamp doesn’t work. Cold water facect hard to turn. And it smelled like pot. Could only stay 1 night. Great view of the bay though.
Stayed 1 night in Jan 2024
Response from Tanner - Front Desk Manager on 27 Jan,2024
Good morning, Dave! Thank you for taking the time to provide feedback on your recent stay at the Bay Palms Waterfront Resort. We deeply apologize for the inconveniences you encountered during your visit. Those issues that you brought up are not typical and we will have the proper departments address them promptly.We truly value your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. All the employees were super friendly and courteous. We had an issue with our door lock, but they fixed it very quickly. Great value for the price.
Stayed 1 night in Jan 2024
Response from Tanner - Front Desk Manager on 27 Jan,2024
Good morning! Thank you so much for taking the time to share your experience at the Bay Palms Waterfront Resort. We're thrilled to hear that you enjoyed our great location and found our team to be super friendly and courteous.We're glad that we could swiftly resolve the issue with your door lock, ensuring that your stay remained comfortable and hassle-free.Providing great value for our guests is important to us, and we're delighted that you found your experience to be worth it.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Clean, close to everything. I liked that you could use all three of the hotels facilities owned by them, all on Gulf Blvd. Loved the artwork in the room.
Stayed 1 night in Dec 2023
Response from Sheldon - Assistant General Manager on 7 Jan,2024
Good afternoon, Susan! Thank you for taking the time to write us a wonderful review! We are so pleased to hear that you enjoyed your stay with us and that you loved the Steve Diossy artwork inside the rooms! We hope to welcome you back very soon!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was quiet, spacious and had plenty of room outdoors for swimming, dining and games.
Stayed 1 night in Nov 2023
Response from Sheldon - Assistant General Manager on 2 Dec,2023
Good afternoon, Jessica! Thank you for the 5 star review! We're delighted to hear that your stay with us was quiet, spacious, and provided ample outdoor space for various activities. We appreciate your positive comments and hope to welcome you back for another relaxing experience in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A great place. The staff responds quickly to any concerns. I'll stay here again
Stayed 6 nights in Oct 2023
Response from Sheldon - Assistant General Manager on 10 Nov,2023
Good afternoon, Kevin! Thank you very much for taking the time to leave us a 5-star review! I am glad to hear that you enjoyed your time with us and that you found our staff to be attentive! We can't wait to see you again soon!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sheldon - Assistant General Manager on 10 Nov,2023
Good afternoon, Nicholas! Thank you for taking time to leave us a rating! We do strive to give every guest a 10 out of 10 stay with us and I see we seem top have fell short. Please reach out to me directly and let me know what we could have done to earn that 10/10.

8/10 Good

Conrad

Liked: Cleanliness, staff & service, room comfort
Pool not Operational
The biggest disappointment was the pool wasn’t operational. There was a sign up saying it had filled with salt water and it being a holiday weekend it would take a few days to fix. I’m assuming the letter was several weeks old as it was not a holiday weekend and the hurricane was several weeks ago. The pool in the sister hotel was always filled and having an on-site pool was one of the filters I used when picking a hotel. Otherwise beautiful area out back and got to see several Manatees during our stay. I’d check on the pool when booking otherwise recommend !
Stayed 3 nights in Sep 2023
Response from Sheldon - Assistant General Manager on 7 Oct,2023
Thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the pool during your visit. We understand that having an operational pool is an important amenity for our guests, and we deeply regret that it was not available during your stay.The delay in addressing the pool issue was due to unforeseen circumstances. However we are glad to let you know that it is now back open now!Should you decide to give us another opportunity to host your stay, we will do everything in our power to ensure a more pleasant and hassle-free experience. Thank you for your feedback, and we hope to welcome you back soon for a more enjoyable stay.

4/10 Poor

Lindsey

Travelled with family
Disliked: Property conditions & facilities
Misleading representation of services. Beware!!
Very dissapointed. Hotel reports pet friendly but not welcoming rather booked into alternate setting that was sub-par setting. Use of main hotel but no pets allowed therefore unable to participate. Resort fee charged for unusable pool? Complained and remaining stay refunded in full.
Stayed 3 nights in Sep 2023
Response from Sheldon - Assistant General Manager on 7 Oct,2023
We deeply regret to hear about your disappointing experience during your recent stay with us. We sincerely apologize for the confusion and inconvenience you faced regarding our pet policy and the alternative setting provided. We do try to be as transparent as possible regarding our pet policies as our aim is to provide a welcoming and enjoyable experience for all our guests, including those traveling with pets.We are glad to hear that our team responded promptly to your complaint. This reflects our commitment to making amends when we don't meet our guests' expectations.

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the marina , they have 2 pools but next to the marina , the hotel i was staying at had a green pool which i was hoping to just walk out my door and get in the pool , but they had a pool at the main office about 30 seconds down the street ! customer service was awesome didn’t have one complaint with the place hotel room itself they have amazing paintings on the wall ! even provided alexa for music !
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 16 Sept,2023
Good afternoon, William! We loved having you as a guest with us and we appreciate all the kind words in your review! We pride ourselves on our wonderful staff so I am glad to hear that they contributed positively to your stay with us! We appreciate your understanding about our bay side pool which was affected by Hurricane Idalia. We are working diligently to have that pool back up and running as quickly as humanly possible so that you may enjoy it next time you stay here! Safe travels and see you very soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 13 Sept,2023
Good afternoon, Justin! Thank you for the 5-star rating! We appreciate that and hope to see you again soon!

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sheldon - Assistant General Manager on 9 Sept,2023
Good morning, Johnny! Thank you for taking the time to leave us a rating! we are thrilled to see that you had a 10/10 stay with us and hope to see you again very soon!

10/10 Excellent

KAREN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waterfront Respite
It was a delightful respite and the room was everything I had hoped it would be - clean, comfortable, and trendy. The water views gave a tranquil atmosphere and I saw a manatee swim right by my room. The staff was very cheerful and helpful and the fact you can take advantage of the amenities of all 3 resorts is a big plus!
Stayed 1 night in Aug 2023
Response from Sheldon - Assistant General Manager on 19 Aug,2023
Good morning, Karen! Thank you so much for that wonderful review and those beautiful photos! I am so glad to hear that you enjoyed the beautiful bay and got to see some of our manatee friends! Thank you for mentioning our staff and how they had a positive impact during your stay! We hope to see you again soon!

6/10 Okay

SUSANNE

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Sheldon - Assistant General Manager on 19 Aug,2023
Good morning, Suzanne! We aim to give every guest a 10/10 experience with us and I see we fell a little short this time. I looked at your reservation and did not see that you reached out to us with any complains during your stay. Please feel free to reach out to us directly so that we may know what we can do better next time!

10/10 Excellent

BARTLOMIEJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sheldon - Assistant General Manager on 12 Aug,2023
Good afternoon, Bartlomiej! Thank you for the 5-star rating! We look forward to welcoming you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sheldon - Assistant General Manager on 4 Aug,2023
Good morning, Brian! Thank you for leaving us a 5-star rating! We are glad that you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and the room was great for our weekend stay
Stayed 2 nights in Jul 2023
Response from Sheldon - Assistant General Manager on 26 Jul,2023
Good afternoon! Thank you so much for leaving us a 5-star review! We are so glad that you enjoyed your stay and that you found our staff and your room to be great! We hope to welcome you back soon!

10/10 Excellent

DEANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Our stay was wonderful, very quiet spot on the inter-coastal side of the Gulf. The places are small but have all the necessities. Very clean and the ceiling fans are wonderful.
Stayed 1 night in Jul 2023
Response from Sheldon - Assistant General Manager on 19 Jul,2023
Good afternoon, Deanna! Thank you for a 10/10 review! We are so pleased to hear that you enjoyed your stay and hope to see you again very soon!

2/10 Terrible

Gerald

Stayed 2 nights in Jul 2023
Response from Sheldon - Assistant General Manager on 4 Aug,2023
Good morning, Gerald. We are sorry to hear that your stay with us did not live up to your expectations. We aim to give every guest a 5-star experience and I see we fell short this time. I apologize for that. Safe travels and all the best.

10/10 Excellent

Rachael, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sheldon - Assistant General Manager on 19 Jul,2023
Good afternoon, Rachael! We greatly appreciate your 5-star rating! We love to know that you had a wonderful stay, and we eagerly look forward to your return in the near future!

10/10 Excellent

Ant

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very helpful
Stayed 3 nights in Jul 2023
Response from Sheldon - Assistant General Manage on 8 Jul,2023
Good afternoon, Ant! Thank you for your 5-star review! We take great pride in our wonderful staff and I am glad that they positively impacted your stay with us! We hope to see you again soon!

4/10 Poor

Gina

Stayed 1 night in Jul 2023
Response from Sheldon - Assistant General Manager on 26 Jul,2023
Good afternoon, Gina. I am very sorry to hear that your stay with us did not live up to your expectations. If you could, please reach out to us to let us know what specifically we could have done to improve your stay. All the best!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Sheldon - Assistant General Manage on 8 Jul,2023
Good afternoon, Beatriz! Thank you for your 5-star rating! We hope to see you again soon!

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place to stay to enjoy the beach!
Everything was as described and we enjoyed the quietness of our room and dock to relax and sleep while enjoying the beach front pool and games at the other resort. Only issue was our TV did not work at all and someone from the office said they would come by after they close up but never showed up.
Stayed 1 night in Jun 2023
Response from Sheldon - Assistant General Manager on 13 Jun,2023
Good morning Wesley, Thank you so much for such a thoughtful review. I am so sorry to hear about the issue you had with your TV, I'll definitely speak with the agent you dealt with to avoid that in the future. Thank you again and we hope you choose us as a vacation spot next time you are looking.

4/10 Poor

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find another hotel.
Stayed 1 night in Apr 2023
Response from Sheldon - Assistant General Manager on 3 May,2023
Good morning Pam, We're so sorry that your stay was less than satisfactory. We're always open to suggestions on how we can improve and would love to hear your thoughts. Thank you for giving us an opportunity.

10/10 Excellent

Barbara

Stayed 1 night in Apr 2023
Response from Sheldon - Assistant General Manager on 22 May,2023
Good afternoon Barbara, Thank you so much for the 5-star rating! We hope to have you back for another 5-star stay soon.

6/10 Okay

Norma

Travelled with family
Liked: Staff & service
First the front desk staff Alexis and Alex were AWESOME! Alexis had such positive energy and was very welcoming and helpful. Unfortunately, this is a property for 2 ppl and not many more. We were planning to have 4 ppl stay and one of the pull out beds was broken and the couches were filthy. The main bedroom was descent, but we ended up checking out without staying. Definitely close to beach and has great walking distance for everything.
Stayed 1 night in Apr 2023
Response from Sheldon - Assistant General Manager on 10 Apr,2023
Good afternoon Norma, Thank you for your review and all the honest feedback. I will definitely send this up to ownership. Alex and Alexis are for sure retro rockstars of ours and I will personally take care of them for you. We would have loved to hear from you directly at the time so we could've handled the issue right away. Thank you again for the review.

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very pleased with our stay! I would say parking isn’t ideal and that the check in process isn’t very convenient because it’s across the street and a few blocks down the road. The rooms were clean and we had everything we needed during our stay.
Stayed 2 nights in Apr 2023
Response from Sheldon - Assistant General Manager on 7 Apr,2023
Good afternoon Jennifer, Thank you so much for your review and the honest feedback. I wish we could change our parking lot, as we have tried to do everything we can over the years to improve it, but unfortunately when our property was built in 1949 cars were not as dominant as they are today so it was not as much of a concern. We do thank you for the review and hope to have you back for another stay in the future, perhaps even at our beachside location as that sounds like it would fix the couple issues you had.

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Staff & service, amenities
The hotel is Close to the beach. The pull out sofa was so worn out my son couldn’t sleep on it! They close the pools at sunset so around 7:45 at night which is way too early. The room was cleaned up but the floors were very dirty. You can tell they just sweep up and never mop them. The Parking lot is on the sidewalk and you have to back out into the main road which sometimes takes a while to get out and it’s sketchy. I wouldn’t recommend.
Stayed 4 nights in Apr 2023
Response from Sheldon - Assistant General Manager on 7 Apr,2023
Good afternoon Nicholas, Thank you so much for your feedback, I am shocked to hear this was your experience. Cleanliness is one of the most complimented aspects at our properties, so I apologize your room fell short. I wish we would've known as soon as you checked in, we could've fixed that immediately. We do close the pools at sunset every day, as we have every night for the last 35 years with no issues. This unfortunately is out of our control, as it is required by the state. We hope you find something that fits your needs better in the future.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Just an overnight stay booked at last minute. Great views and several restaurants within walking distance. Parking not so great, having to travel back and forth while fighting traffic between the facilities was a little stressful
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 7 Apr,2023
Good afternoon Sandra, Thank you so much for your review and the honest feedback. We understand frustrations regarding our parking lot, and we have tried to do everything we can to maximize spots, unfortunately when the property was built in 1949, cars just weren't as dominant as they are now. We do have a parking lot down the road that guests are welcome to utilize if not comfortable using the one directly in front of the building. Thank you again for staying with us and the review.

10/10 Excellent

Eva

Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 10 Apr,2023
Good afternoon Eva, Thank you for your rating. We're so happy your stay was the 5 star experience we strive for.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Really cute resort- very kind and helpful staff. No frills but all the necessities.
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 20 Mar,2023
Good afternoon Kelly, Thank you so much for your review. We're so happy your experience was the 10/10 we strive for. We can't wait to have you back for another stay as soon as your schedule permits.

10/10 Excellent

Elziabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 7 Mar,2023
Good morning Elizabeth, Thank you for the rating and review. We're so happy to hear your stay went well. Our staff are truly special in my eyes and I'm happy you saw that too. We wish you safe travels and look forward to your next stay with us.

6/10 Okay

James

Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 26 Mar,2023
Good afternoon James, We're so sorry your stay was less than satisfactory. If you have any recommendations on how we can improve - please let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful relaxing stay and enjoyed the close proximity to the beach , but also the comfort of the pool and loungers. The staff ere extremely helpful.
Stayed 5 nights in Feb 2023
Response from Sheldon - Assistant General Manager on 27 Feb,2023
Good afternoon, Thank you so much for your review, we really appreciate it. I'm so happy to read you had a relaxing stay with us and that the staff here aided in that. We look forward to your next stay with us as soon as your schedule permits.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was wonderful. It overlooked the bay. The pool was close. The laundry was clean. In fact, everything was very clean. We loved it and will return next year.
Stayed 3 nights in Jan 2023
Response from Sheldon - Assistant General Manager on 20 Feb,2023
Good afternoon Barbara, Thank you so much for your review and feedback. As a small business, we really appreciate it. We take pride in the cleanliness of our property so I'm happy to read it is being appreciated. We can't wait to have you back again as soon as your schedule permits.

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but not a great stay.
I think this could be a decent place to stay for a family that just wants to be close to the beach and is willing to make concessions. My one-bedroom suite was clean and had newer furniture and amenities. Tiny kitchenette was decently appointed. However, being on the first floor, there were only two windows that really couldn’t be opened for safety reasons. One faced busy Gulf Boulevard and the other, the very narrow hallway. Plus, they are covered in a vinyl film for privacy, so the room was extremely dark. Queen mattress too soft and squeaky. Parking is on a single narrow strip in front of the building and 3 feet away from Gulf Boulevard. Extremely dangerous backing out and pulling in isn’t much better. Pets are allowed, but very limited green space. Tiny pool closes at sunset. Dock seating area is nice. Check in for this unit was across the street and three buildings down. It was arduous as I had added an extra day and everything had to be duplicated with the first reservation and second. Extra charges for resort fee and pets. Not an inexpensive stay, but again you’re paying for the location. Be vigilant about room choice.
Stayed 2 nights in Jan 2023
Response from Sheldon - Assistant General Manager on 30 Jan,2023
Good morning Carol, Thank you so much for all of your feedback, we really appreciate it. Please reach out to me directly so I know what unit you stayed in and can take a look at improving those recommendations from you. We wish you safe travels to your next destination.

10/10 Excellent

gregory, Lake village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. The only problem was the office was across the street from this property
Stayed 1 night in Jan 2023
Response from Sheldon - Assistant General Manager on 26 Jan,2023
Good afternoon Gregory, Thank you so much for your review and the honest feedback. We really appreciate it. We wish you safe travels to your next destination.