Dear Mr Salvatore,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had during your visit at favehotel Rungkut Surabaya. We take cleanliness very seriously, and we deeply regret that our standards fell short during your stay. This is certainly not the level of service we strive to provide.We understand your frustration regarding the cleanliness of the towels and bed sheets. It is unacceptable that the replacements provided were also dirty. We will investigate this matter further and take immediate action to ensure our linen is properly cleaned and maintained.We also apologize for the condition of the pool. We aim to provide a clean and inviting environment for our guests, and we apologize for any inconvenience caused. Your feedback will be shared with our maintenance team to address the issue promptly.Regarding the restaurant, we apologize for not meeting your expectations. We strive to provide fresh and delicious meals, and we apologize for any inconvenience caused by the quality of the noodles. Your comments will be shared with our culinary team to make necessary improvements.We apologize for any confusion caused by the pictures on our website. We always aim to accurately represent our property, and we will review and update our visuals to ensure they reflect the reality of our hotel.Finally, we sincerely apologize for any inconvenience caused by the language barrier. We understand the importance of effective communication, and we will work on improving our staff's language skills to better serve our international guests.We appreciate your valuable feedback, as it helps us identify areas for improvement. We hope you will give us another chance to provide you with the exceptional experience that our guests usually enjoy. Please contact me at rungkuthm@favehotels.com, and we would be more than happy to discuss your concerns further and work towards resolving them.SincerelySanti ManurungHotel Manager

dear traveler, thank you for choosing favehotel Rungkut and rating us with 4 star rating. Thank you

Thank you Sienny for your feedback. I hope we can welcome you back really soon.

Dear raynlusy we very much appreciate your feedback and recommendation. thank you Rocki - hotel manager

Dear Traveler I really appreciate your rating, i hope you enjoyed staying with us. see you

Dear fenny Its always delightful to read wonderful guest stay experience. Thank you so much and see you again Regard Rocki Hotel Manager

Dear Kristina Thank you for your positive feedback. actually the capacity of our internet is 20 MBps, its supposed there will no problem covering all area, we will ensure with IT team that all floor router working properly. Best Regard Rocki Hotel manager

Hi HEndry Thank you rating us as 3 star, wish you can tell us more to improve the guest stay experience. Best Regard Rocki Hotel manager

Dear Guest Thank you for reviewing with 4 star rate for fave hotel Rungkut Surabaya. and I really appreciate it. Best Regard Rocki Hotel Manager

Dear Guest thank you for staying fave hotel rungkut and rating us 4 star. it was great. see you

Dear Wen Chih Thank your for your comment. see you on your next visit to Surabaya Rocki-hotel manager

Dear Jongmin thank you for the rating, and i would appreciate more if you could tell us more about your stay experience Regard Rocki Hotel Manager

Dear Traveler Thank you for your 5 star rating on us. Really appreciate it. BEst regard Rocki Hotel manager

Dear Milka Terimaksih atas masukan dari anda, kami mohon maaf atas hal tersebut, kami akan pastikan kembali semua kamar nonsmoking tidak digunakan merokok, dan membuat check in dan perpindahan kamar lebih cepat dengan mempersiapkan kamar lebih awal. Sekali lagi terimaksih Salam Rocki Hotel manager

Dear yoga Kami sangat senang anda puas dengan favehotel Rungkut Surabaya, kamar smoking kami tersedia di lantai 1 dan 2. Terimaksih Salam Rocki Hotel Manager

Dear Traveler Terimkasih telah memberikan review yang positif tentang pengalam tinggal anda bersama favehotel Rungkut Surabaya. Masukan anda mengenai Gym dan play ground akan kami bicarakan dengan manajemen untuk penambahan fasilitas kedepannya KAmi tunggu kedatangan anda kembali. Salam hangat Rocki Hotel Manager