168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
XIN
Stayed 5 nights in Apr 2024
Response from Shangri-La Suzhou on 6 May,2024
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
8/10 Good
WON CHUL
6 Dec,2023
Liked: Cleanliness
Breakfast good, but no bbutter
WON CHUL
Stayed 1 night in Dec 2023
Response from Shangri-La Suzhou on 18 Dec,2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Francis
Stayed 4 nights in Nov 2023
Response from Shangri-La Suzhou on 20 Nov,2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
8/10 Good
James
Travelled with partner
25 May,2023
Liked: Cleanliness, staff & service
Cleaness
James
Stayed 2 nights in May 2023
Response from Shangri-La Suzhou on 18 Dec,2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
10/10 Excellent
XIN
19 Apr,2023
XIN
Stayed 6 nights in Apr 2023
Response from Shangri-La Suzhou on 18 Dec,2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Khelu
Stayed 2 nights in Dec 2019
Response from Bob Liu on 19 Dec,2019
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We look forward to welcoming you back soon in the near future. Have a good day!
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Dave
Stayed 2 nights in Nov 2019
Response from Bob Liu on 17 Dec,2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Response from Shirley Zhu, Director of Communications on 8 Oct,2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
A wonderful experience from the beginning. They always make your stay worthwhile
Troy
Stayed 2 nights in Jun 2019
Response from Shirley Zhu, Director of Communications on 18 Jun,2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
June
Stayed 1 night in May 2019
Response from Shirley Zhu, Director of Communications on 3 Jun,2019
Dear valued guest, thank you for taking the time to share with us your feedback on expedia.com. Regarding with the taxi service you mentioned, we have delivered the comments to our front office department, they will take prompt actions to improve the service quliaty to ensure guests a more pleasent accomodation experience. We look forward to welcoming you back soon. Best regards,
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
anthony
Stayed 3 nights in Mar 2019
Response from Hotel Management on 11 Mar,2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Good Location, comfortable rooms and good breakfast
tatt
Stayed 2 nights in Jun 2018
Response from shirley.zhu on 30 Nov,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards
Good Location, comfortable rooms and good breakfast
tatt
Stayed 3 nights in Jun 2018
Response from shirley.zhu on 30 Nov,2018
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
ronald
Response from angel on 26 Jun,2018
Dear Guests, Thank you for taking your time to write the review. Thank you for your feedback, we will check and adjust. We look forward to welcoming you back soon in the near future. Best regards,
It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants
ALAN
Response from Suzie Xu, Director of Communication on 8 Jan,2018
Dear guests,
Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our guestroom and gym. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future.
Best regards
It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again
CHI MAN
Stayed 1 night in Jun 2017
Dear Guest,
Thank you for taking your time to write the review. We are delighted to know that you were satisfied with your stay. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon.
Best regards,
Dear guests,
Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our hotel. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future.
Best regards,
Dear guests,
Thank you for taking your time to rate us. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future.
Best regards,
I am disappointed to the overall experience at the Shangri-la Suzhou. Lack of staffing in restaurant and the service was poor.
Verified traveller
Response from Michelle Shan on 30 Mar,2017
Dear guest,
Thank you for taking the time to share with us your experience over the recent stay. Your comments have been shared amongst our team members. We are look forward to welcome you back again soon.
Best regards,
Sorry, please don't let the kids run in the lobby. It is very dangerous and noice.
W. Y.
Response from Juno Zhu on 24 Apr,2017
Dear Guest,
Thank you for taking your time to write the review. We have shared your comments with our colleagues. We are striving to enhance the training of the employees to provide you a better stay experience with Shangri-La hospitality from our heart. We look forward to welcoming you back soon in the near future.
Best regards,
The hotel is not close to any of the major sights resulting in it being used by tour groups. The rooms show an age that might attract lovers of the 1970s hotel interiors. The restaurant should be avoided until 8.30 unless you enjoy peak hour in Tokyo!
The saving grace were the staff: polite, efficient, helpful and with good English.
Not a hotel I will stay at again.
Watson
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Very comfortable , good service . I would recommend this hotel.
Edward
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Excellent hotel with good facilities. Nice gym and pool.
Plenty of restaurants within walking distance.
Niall
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Great location and excellent food. Will come back again.
Verified traveller
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
The only thing that I was not satisfied was location. Sauna was perfect!
Verified traveller
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Our stay was comfortable with very clean rooms and excellent service from the bell boy to room service. Highly recommend this hotel. Close walking distance to the Emerald City Mall and many restaurants. Was my 2nd visit to Suzhou and 2nd visit to the hotel. I would not stay anywhere else.
Gorlitz
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
The Shangri-La is the tallest building in the area. A great view is had from every room.
Verified traveller
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
In front of the hotel, they always had couples of nice clean Nissan taxi waiting there. (a little higher price though, but still nice and convenient). You dont have to spend any time to get a external taxi. Great location: close enough to where i want to see, including the gardens, Pagoda and Canals. Will live in there again.
Xiaoyu Meng
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Nice Hotel, Good breakfast, and good location. Enjoyed me stay even tho it was short......
Verified traveller
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
He staff at this hotel are the best. The hotel is great in every way. I definitely recommend this hotel for Suzhou area.
Verified traveller
Response from Angel on 2 Aug,2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
10/10 Excellent
Asia Trotter
10 Jun,2012
Liked: Cleanliness, staff & service, room comfort
Great service, and club lounge!
We really enjoyed the club lounge access; great concierge / service staff.
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,