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Reviews of Shangri-La Yuanqu, Suzhou

5 out of 5
Shangri-La Yuanqu, Suzhou
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Suzhou, Jiangsu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 13 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Stayed 3 nights in Jul 2021
Response from Digital Manager - Jacky Wang on 16 Aug,2021
Dear Customer. Thank you for your feedback and kind compliments we are delighted to know that you have had a fantastic stay with us. We look forward to meet up again in your home away from home on your next visit to Shangri-la Suzhou, Yuanqu！

8/10 Good

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Stayed 3 nights in Jul 2021
Response from Digital Manager - Jacky Wang on 3 Aug,2021
Dear Customer. Thank you for your feedback and kind compliments we are delighted to know that you have had a fantastic stay with us. We look forward to meet up again in your home away from home on your next visit to Yuanqu, Suzhou！

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and great facilities!
Stayed 1 night in Nov 2020
Response from Dexter Cheng on 19 Nov,2020
Dear guest, We are delighted to know you have had an enjoyable stay with us and thank you for sharing your wonderful experience with us. Looking forward to welcoming you back to the Shangri-La Hotel, Suzhou Yuanqu soon. Dexter Cheng General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and new facilities!
Stayed 2 nights in Nov 2020
Response from Dexter Cheng on 19 Nov,2020
Dear guest, We are delighted to know you have had an enjoyable stay with us and thank you for sharing your wonderful experience with us. Looking forward to welcoming you back to the Shangri-La Hotel, Suzhou Yuanqu soon. Dexter Cheng General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it
It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Stayed 1 night in Jul 2020
Response from Dexter Cheng on 10 Aug,2020
Dear guest, We are delighted that you have had an enjoyable stay with us and thank you for sharing the wonderful experience with us. Looking forward to welcoming you and your guests back to the Shangri-La Hotel, Suzhou Yuanqu soon. Dexter Cheng General Manager

10/10 Excellent

REBEKAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in a lovely place!
An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
Stayed 3 nights in Jun 2020
Response from Dexter Cheng on 2 Jul,2020
Dear Rebekah, Thank you for staying at Shangri-La Hotel, Suzhou Yuanqu and for sharing your stay experience with us. We are delighted to read that you have enjoyed your stay with us and appreciate your feedback on the Horizon Club Lounge. We look forward to the pleasure of welcoming you back for another fantastic experience at Shangri-La Hotel, Suzhou Yuanqu. Dexter Cheng General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Stayed 2 nights in Dec 2019
Response from Monica on 27 Dec,2019
Dear guest, Thank you for your heartfelt review and we appreciate your review of your recent experience at our hotel. We are delighted that you have had an enjoyable stay with us. We will certainly share your comments with our colleagues. Hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, relatively quiet hotel
Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Stayed 4 nights in Nov 2019
Response from Monica on 25 Nov,2019
Dear guest, We are delighted that you have had an enjoyable stay with us and thank you for sharing all the fantastic comments with us. We are committed to continue with what we do best. Our team here is looking forward to welcome you back to the Shangri-La Hotel Suzhou, Yuanqu on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Monica on 15 Nov,2019
Dear valued guest, thank you for your stay at Shangri-La Hotel, Suzhou Yuanqu. We are glad to know that our staff have given you a pleasant stay during your recent stay. Thank you again for your trust of Shangri-La brand. We will always fulfill our service promise and create every comfortable stay experience. We sincerely look forward to seeing you back again!

10/10 Excellent

yat ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Vivian

Stayed 2 nights in Jan 2023

8/10 Good

WEI-HAO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Yuk Lin Charlotte

Stayed 5 nights in Jul 2021

10/10 Excellent

Jia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

ERIC

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
這是一間表現失常又沒有人性和溫度的香格里拉酒店，從門口接待到工作人員大部份都很冷漠。房間設施很新，但空調溫度是固定的，冬天低溫時沒有暖氣，飯店人員說最高溫度設定上限只到25度，即使你自行設定到28度也沒用，你如果會冷，請你自己想辦法，飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床，泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁，竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時，完全束手無策，超誇張的。此外，我是香格里拉酒店的會員，入住前已告知當天是我的生日，但一整天飯店連最基本的說聲生日快樂都沒有，以國際連鎖5星級飯店而言，實在有點扯！
Stayed 1 night in Nov 2019
Response from Monica on 6 Dec,2019
尊敬的宾客您好，感谢您下榻苏州园区香格里拉大酒店并与我们分享您的感受。您的反馈让我们重新审视了工作中的不完善，在您入住期间酒店服务未能达到您的期望，在此酒店团队向您表达诚挚的歉意。酒店团队已获知您的反馈，未来我们会不断对服务和设施审视和提升，努力让每位客人时时刻刻感受到香格里拉的热情和高效服务。若您有其他任何疑问或建议，欢迎您随时和酒店取得联系。酒店全体员工期盼着有幸能为您继续服务，希望得到您慷慨的谅解和持续的关注。在此，祝愿您生活愉快！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Monica on 10 Oct,2019
Dear valued guest, thank you for your stay at Shangri-La Hotel, Suzhou Yuanqu. We are glad to know that our staff have given you a pleasant stay during your recent stay. Thank you again for your trust of Shangri-La brand. We will always fulfill our service promise and create every comfortable stay experience. We sincerely look forward to seeing you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Monica on 10 Oct,2019
Shangri-La Hotel, Suzhou Yuanqu provides the perfect moments for every romantic occasion. Thank you for your stay at Shangri-La Hotel, Suzhou Yuanqu. We are glad to know that our staff have given you a pleasant stay during your recent stay. Thank you again for your trust of Shangri-La brand. We will always fulfill our service promise and create every comfortable stay experience. We sincerely look forward to seeing you back again!