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Reviews of Somerset Baitang Suzhou

4 out of 5
Somerset Baitang Suzhou
No 266 Suzhou East Avenue, Suzhou Industrial Park, Suzhou, Jiangsu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Amenities
Very good service. Clean room, good daily room servicing. Courteous staff l
Stayed 5 nights in May 2024

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from linda on 21 Nov,2019
尊敬的宾客：感谢您入住苏州盛捷白塘金融港服务公寓并分享，很高兴酒店的每一个环节都得到您的认可，通过您细致入微的描述，可以感受到这次旅程给您 带来的幸福感，这是我们服务者一直追求的，这也将成为我们继续努力、不断进取的动力，期待下次为您服务！

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was just OK and not the best value, but excellent apart from that.
Stayed 1 night in Oct 2019
Response from linda on 22 Oct,2019
Thank you very much for your comments. Your satisfaction is our greatest affirmation.We will try to update the variety of breakfast, hope you can have more choices next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from linda on 21 Nov,2019
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临

10/10 Excellent

MissYou, Kuala Lumpur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable environment and wifi accessible to whatsapp and facebook, highly recommended to friends!
Stayed 2 nights in Sep 2019
Response from linda on 29 Sept,2019
Thank you for choosing to stay in Somerset Baitang Suzhou, your satisfaction is our greatest responsibility and pleasure, the hotel is located in industrial park koto CBD, 2 minutes walk is Nancy street, estuary metro subway room can see the white pond ecological botanical garden, shopping around is very convenient, the subway stops road can reach harmony times square, the hotel is committed to provide excellent service for the guest, your arrival and must be the motivation and direction of our progress, thank you very much for your affirmation and support to the hotel, we sincerely look forward to your visit again

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice looking hotel with a modern and styilsh lobby. The staff are very helpful and efficient. The design of the hotel is very nice. It is an apartment/hotel style place with a washer and kitchenette. The arrangement of the room is nice though the location of some of the light switches is odd. The swimming pool is nice for laps but a little shallow for taller people. The breakfast is pretty good but could offer a better selection. No made to order omelettes. The bed is firm but not crazy hard. The location is pretty good with some shops and dining nearby.
Stayed 2 nights in Jun 2019
Response from Linda on 6 Jul,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

6/10 Okay

KAR HEONG

Liked: Cleanliness, staff & service
water pressure in the bathroom is low. No soap provided.
Stayed 3 nights in Jun 2019
Response from Linda on 6 Jul,2019
We are very sorry for the inconvenience. We will arrange the engineering department to check the water pressure and solve this problem as soon as possible.If you need anything, please dial "0" at the operator and we will arrange an attendant to send it to you.We apologize again for our poor service. We hope you can feel our changes next time you stay here. We look forward to your next visit.

10/10 Excellent

HYUNJUN

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Tetsuya, Yokohama-Shi Kohoku-Ku

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
とても親切な対応をして下さいました。
Stayed 1 night in May 2024

10/10 Excellent

FAN-I

Stayed 4 nights in Apr 2024

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, room comfort
配備齊全很適合長期出差使用。
Stayed 1 night in Nov 2021
Response from Somerset Baitang Suzhou on 29 Nov,2021
尊敬的住客您好！感谢您入住苏州盛捷白塘金融港服务公寓，感谢您的肯定与支持，您的满意是我们不断追求的目标，公寓全体员工热切的期待您的下次光临！

10/10 Excellent

Che-Tzu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from chris on 2 Dec,2021
尊敬的宾客：感谢您入住苏州盛捷白塘金融港服务公寓并分享，很高兴酒店的每一个环节都得到您的认可，通过您细致入微的描述，可以感受到这次旅程给您 带来的幸福感，这是我们服务者一直追求的，这也将成为我们继续努力、不断进取的动力，期待下次为您服务！

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from chris on 2 Dec,2021
尊敬的宾客：感谢您入住苏州盛捷白塘金融港服务公寓并分享，很高兴酒店的每一个环节都得到您的认可，通过您细致入微的描述，可以感受到这次旅程给您 带来的幸福感，这是我们服务者一直追求的，这也将成为我们继续努力、不断进取的动力，期待下次为您服务！

10/10 Excellent

Wing Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from linda on 26 Nov,2019
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临

10/10 Excellent

WAI KEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台友善, 房間有免費升級, 早餐也不錯.
Stayed 2 nights in Oct 2019
Response from linda on 6 Nov,2019
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临

10/10 Excellent

Haolin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我以後到蘇州只會住這裡
一個字 “棒”
Stayed 3 nights in Sep 2019
Response from linda chen on 10 Oct,2019
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to say.
Stayed 2 nights in Sep 2019
Response from linda on 12 Sept,2019
Thank you for your stay, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

10/10 Excellent

Wan-ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Linda on 4 Jul,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

10/10 Excellent

german

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel I have ever been
Stayed 3 nights in Jun 2019
Response from Linda on 24 Jun,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Linda on 4 Jul,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

2/10 Terrible

Verified traveller

Stayed 6 nights in May 2019

10/10 Excellent

Hung Ann

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2019
Response from Linda on 4 Jul,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

8/10 Good

Hyunjoo, 대구

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
세탁기가 있어 장기 출장자에게 좋을듯함
전반적으로 괜찮은 편이었음. 여러사람 체크인시 다소 미숙한 점이 있었음. 영어로 의사소통도 조금은 아쉬웠음. 조식은 종류가 많지 않아 조금은 아쉬운 편임. 세탁기와 건조기가 있어 장기 출장자에게는 좋음
Stayed 1 night in Nov 2018
Response from Anny luo on 22 Jan,2019
Thank you for staying in the hotel. I'm sorry for not meeting your requirements, we will strengthen staff training,we have a different breakfast every week. Thank you for coming next time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lidan on 6 Jul,2019
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super nice ,clean room and the facility . will definitely check in here in the next time :)
Stayed 4 nights in Oct 2018
Response from Anny on 22 Nov,2018
Thank you for your stay and appreciation, the hotel makes the general warmth for the guests, so that you stay comfortable. We look forward to your visit next time

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from chris on 2 Dec,2021
Thank you very much for your comments. Your satisfaction is our greatest affirmation.We will try to update the variety of breakfast, hope you can have more choices next time