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Reviews of AMOS HOUSE MOTEL

4 out of 5
AMOS HOUSE MOTEL
3 Maria Street, Swansea, TAS

Reviews

7.2

Good

Rating 10 - Excellent. 71 out of 322 reviews" "
Rating 8 - Good. 113 out of 322 reviews" "
Rating 6 - Okay. 78 out of 322 reviews" "
Rating 4 - Poor. 33 out of 322 reviews" "
Rating 2 - Terrible. 27 out of 322 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dana

I got really frustrated trying to cancel before the deadline, because we were not able to get there. I ended up having to pay for it although we couldn't use it.
Stayed 1 night in Mar 2024
Response from Bill on 2 Apr,2024
On what ground you can give us "1/5" when you didn't stay at the premises. IT WAS SIMPLY A NO SHOW?!!WHOSE FAULT IS THAT?

6/10 Okay

Shane

Q
Stayed 1 night in Feb 2024

4/10 Poor

val

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views and location, lovely staff and service!
Stayed 1 night in Feb 2024
Response from Bill on 2 Apr,2024
A big thank you from the management for your honest review. Hopefully, other fake complainer can read this.Once again, many thanks and hopefully will see you back soon.

6/10 Okay

stephen

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again! Shoebox room, no sound proofing,unfriendly, unhelpful man in reception.
Stayed 2 nights in Mar 2023
Response from Bill on 28 Mar,2023
Good to hear "Never Again", because we do not want the whinging likes like you.at our property. The reasons for such untrue and exaggerated review were so obvious and expected, It's all because you were not satisfied with our correct and reasonable answer to your outlandish demands.Get a life!!!..

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness
Could not wait to leave. Narrow steep stairs killed the knees and hip, light in bathroom didn’t work, building smoke alarm going off in the middle of the night waking all tenants and no explanation from owner or coming to check on cause of alarm. Won’t be back.
Stayed 2 nights in Mar 2023
Response from Bill on 24 Mar,2023
I knew you are going to whinge when you realized there are stairs leading to the room. You started huffing and buffing and had that sour look on your face. If you do not want stairs request it when you book. Don't come and waste people's time by exaggeration and lying.Please do not come back, we will do better without the likes of you...

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much. The location next to the sea was very quiet and calming, as I could hear the beautiful sounds of the sea. The staff was so wonderful and helpful. I left a small bag and they were able to ship it to my next hotel through the post, which was so extremely kind and helpful of them. The customer service is wonderful. Thank you so much for everything, Swansea Villas!
Response from Bill on 13 Mar,2023
Thank you Shawn for your positive and encouraging review. Look forward to welcoming you again to Tasmania and to your little home away from home..

4/10 Poor

Robert

Stayed 2 nights in Mar 2023
Response from Bill on 16 Mar,2023
If you wanted to complain, make sure to state the cause of the problem!!!.

2/10 Terrible

Barbara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very unfriendly staff. Tv did not work. Staff accused us of tampering with it but when they replaced it with another Tv that didn't work either. 🤔
Stayed 2 nights in Mar 2023
Response from Bill on 13 Mar,2023
I am not going to waste my time answering you. I honestly believe you have an identity problem, hence rudness has become your life style - I do feel sorry for you.Besides, why you haven't mention that we have apologized for that little TV hiccup and moved you to a bigger and better room instead?!..Anyway, I leave it to readers to view other quality reviews to judge us accordingly.

2/10 Terrible

Pam

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Refrigerator had old blood in it from a previous lodger and the floor had not been vacuumed as there was black hair on the floor. The staircase was unsafe for elderly. Not sure what would have happened if there had been a fire!!
Stayed 2 nights in Feb 2023
Response from Bill on 28 Feb,2023
Yeh, Yeh, Yeh - the same old exaggerated rubbish when guests like you do not get what they wanted. Are you sure my dear there is nothing else for you to whinge about???.. Anyway, I am not going to waste my time answering you because you are not worth the effort.I will leave it to other readers to make up their mind.after going through other reviews..

6/10 Okay

Wendy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
View was lovely. Everything else was average
Stayed 2 nights in Feb 2023
Response from Bill on 16 Mar,2023
Thank you. Your positive review is greatly appreciated.

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient base for visiting East Coast- Coles Bay, Bicheno and St Helens. Property had been nicely refurbished and was clean.
Stayed 2 nights in Feb 2023
Response from Bill on 16 Mar,2023
Thank you for your genuine good review.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, freshly painted, bright and comfortable. Nice view of the sea (through the carpark) from the balcony. Within walking distance of the Bark Mill (a great place for dinner). The only downside was there was a bit of a mix up with the booking, but the gentleman at the desk sorted it out. Apart from that it was a great stay.
Response from Nabil on 12 Feb,2023
Thank you Philip for your good and encouraging review. Amos House will be very happy to welcome you again.

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wrote to you from the property complaining about the size and condition of the room. I was told I would get a reply within 24 hours but this has not happened. This was the worse room I have stayed in throughout many years of travelling in many countries
Stayed 2 nights in Jan 2023
Response from Bill on 30 Jan,2023
Amos House & Swansea Villas is a professional and experienced accommodation business with years of excellent services and exceptional quality reviews, hence refuse to accept, neither reply or defend ourselves against such false, exaggerated, vindictive and unwarranted.review from you and/or anyone like you.Instead we will only forward few copies of recent excellent reviews received from both and same, no other than EXPEDIA's & AGODA's GUESTS that are clearly in contradiction to this Elizabeth from Expedia.RECENT REVIEWS:1) From Agoda's Booking ID:760367589 on 01/01/2023EXCELLENT - 8.8 of 102) From Reviewminder on 15/12/22.Titled: LOVED THIS PLACE ...Cleanest, tidiest place, comfortable bed, friendly helpful staff. Has a Wes Anderson film set feel to the place. Would definitely stay here again.Annette - Agoda 4.8/5 3) From Agoda Booking ID: 841126829 on 14/12/22EXCEPTIONAL: 9.6 of 104) From Reviewminder on 02/10/22EXCEPTIONAL - Lovely place to stay, clean, inviting. Owner is a lovely man, very helpful and kind.Fiona - Agoda: 5/55) From Agoda's Booking ID: 776893705EXCEPTIONAL - 10/10We can go on and on but obviously there is no need for that, as results speaks for itself. I will leave it to you viewers/readers to be the judge.Thank you for your interest.

6/10 Okay

Tracey

Disliked: Cleanliness
Accomodation to explore the area
Check in was fine, room was very compact, but fairly comfortable. However the room was not serviced each day, particularly to take away dirty cups etc, and there were no supplies to wash them yourself. Some of the crockery was dirty before we used it as well.
Stayed 2 nights in Jan 2023

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness
The property was disappointing, stairs were tricky, small rooms. Glad not to be staying there more than what we did
Stayed 2 nights in Sep 2021

4/10 Poor

Diane

Travelled with family
Disliked: Room comfort
Extremely small. Reasonably clean but old and needs renovating. Unfriendly reception staff on arrival. Room was cold and heating was noisy and inadequate. A security light in the car park came on at about 3am and STAYED ON! This light shone through to wake us each night! However good location and close to everything but we were happy to leave.
Stayed 3 nights in Apr 2021
Response from lee on 27 Apr,2021
thank you for the reviews we do our best to do so thank you for the review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooked the bay with large windows. A balcony to enjoy a wine at the end of the day was a bonus. We enjoyed every moment of being there.
Stayed 2 nights in Apr 2021
Response from lee on 27 Apr,2021
thank you very much for the review we do our best to welcome you any time

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Rooms are adequate but tiny and the bed is only double sized.
Stayed 1 night in Apr 2021
Response from Bill on 13 Apr,2021
THEY ARE STUDIO MOTEL ROOMS AND ARE ADVERTISED AS SUCH.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from lee on 27 Apr,2021
thank you for the review we are doing our best we welcome you any time enjoy your holiday

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2021
Response from Bill on 13 Apr,2021
CANNOT SEE THE REVIEW? ANYWAY, MANY THANKS FOR TAKING THE TIME

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Light, airy, comfortable and very clean. All that is needed for a brief stay.
Stayed 2 nights in Mar 2021
Response from Bill on 17 Mar,2021
Your positive reviews are greatly appreciated. Look forward to welcoming you to your little home-away home once again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021
Response from Bill on 23 Mar,2021
YOUR POSITIVE AND ENCOURAGING REVIEWS ARE GREATLY APPRECIATED. WE LOOK FORWARD TO WELCOMING YOU & YOUR FAMILY/FRIENDS BACK INTO OUR PREMISES ONCE MORE

4/10 Poor

Oliver

Travelled with group
Disliked: Cleanliness, room comfort
not my type of accommodation
Not a great first impression. Did not seem very friendly or welcoming, however check in was quick and there was parking on site. The room decor and smell were not to my liking, floorboards were creaking, the bin was not emptied to but the worst part was find chocolate pieces and hair on the bed! Did not use the other amenities other than those in the bathroom - shower, towels, toilet, sink - which seemed clean. There was no disturbance at night from other guests (if any) despite the walls being pretty thin. Check out was a quick drop key in the box. Not likely to stay there again as it seems more targeted to pre 1980s guests.
Stayed 1 night in Mar 2021
Response from Bill on 10 Mar,2021
Its so hilarious that guests can go to extreme to support unwarranted and undeserved reviews. The funny thing is that we are continuously receiving very positive and excellent reviews from AGODA's guests who have stayed in same rooms. Most reviews are either 5/5 or 4/5 - when one receive such cheap and irresponsible shot at the business's image, it makes you wonder sometime whether the people like that have a dubious agenda???. P.S: THIS IS MY ANSWER AND I WILL NOT CHANGE IT!.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and had all the amenities we needed. Good storage space in. the bedrooms. Overall pleasing venue.
Stayed 2 nights in Jan 2021
Response from Bill on 29 Jan,2021
Thank you for your positive reviews. We will endeavor to continue offering our best services to all our guests.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely Budget Accommodations right beside the beach. Would have been nice to have the cafe open but the local cafe's were open nearby.
Stayed 1 night in Jan 2021
Response from Bill on 18 Jan,2021
Thank you for your positive reviews.. Onsite cafe is closed due to Covid-19. We hope the current awful epidemic situation will soon be over for you and our guests to enjoy our home deliciously cooked meals..

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff, cosy rooms, comfy beds. Everything you need . *****
Stayed 1 night in Jan 2021
Response from Bill on 10 Jan,2021
YOUR KIND AND POSITIVE REVIEWS ARE GREATLY APPRECIATED. THANK YOU FOR MAKING OUR DAY. GOD BLESS

8/10 Good

Brendan, Stanley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Neat & tidy , comfy beds. unfortunatley found a empty pizza carton with scraps of food left in room.
Stayed 1 night in Jan 2021
Response from Bill on 4 Jan,2021
THANK YOU FOR YOUR POSITIVE REVIEWS & OOPS RE EMPTY PIZZA CARTON. REST ASSURED RESPONSIBLE HOUSEKEEPER WILL BE DRESSED DOWN ACCORDINGLY

8/10 Good

Malgosia

Travelled with group
Liked: Staff & service, room comfort
Travel
Dated but overall okay motel close to shops.
Stayed 1 night in Dec 2020
Response from Bill on 4 Jan,2021
YOUR POSITIVE REVIEW IS GREATLY APPRECIATED. WE WILL ENDEAVOUR TO KEEP U WITH PROGRESS IN DUE COURSE.

8/10 Good

Celia

Liked: Staff & service
Fantastic location near everything
Great location and near the ocean too. Close to shops . Walls a bit thin so could hear next door but didn’t bother us too much . Earplugs come in handy when traveling!
Stayed 1 night in Dec 2020
Response from Bill on 30 Dec,2020
Your kind and positive reviews are greatly appreciated.Look forward to welcoming you back soon.

10/10 Excellent

Ray, Spreyton Tas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views quiet location easy to locate property
Stayed 3 nights in Dec 2020
Response from Bill on 29 Dec,2020
appreciate your kind and positive reviews. look forward to welcoming you again.

6/10 Okay

Jose

Travelled with family
Smelly bedroom
The motel is located on a nice spot with great sea views. One of the bedrooms smelled really bad, like if somebody forgot a French cheese inside for one month
Stayed 1 night in Dec 2020
Response from Bill on 29 Dec,2020
Our Motel rooms are cleaned and serviced daily - very surprised to hear of the French Cheesy smelly room?!. Anyway, thanks for excellent sea views.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from Bill on 29 Dec,2020
Thank you for your reviews.

8/10 Good

Jill, Tasmania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and small but pleasant room. Swansea is such a lovely town.
Stayed 1 night in Jun 2020
Response from Bill on 21 Jun,2020
Thank you Jill for your kind and positive review. Looking forward to welcoming you again in the near future. God Bless

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very old decor, very small room for 2 beds, outside room smelt of cigars, definitely overpriced. Lack of people staying there must show how accomodation was Not up to standard in other places we had stayed. View was beautiful Would not recommend
Stayed 1 night in Feb 2020
Response from bILL on 26 Feb,2020
SORRY THAT THE ANONYMOUS GUEST FELT THIS WAY DESPITE OTHER MANY GOOD REVIEWS STATED OTHERWISE. FURTHER ALL OUR ROOMS ARE SMOKE FREE?!.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Apart from the night I slept on an airport departure lounge floor 2 nights here on a double bed that is so old the inner springs have collapsed would have to be our worst we have slept in in 40 years of traveling. The walls are so thin you can hear next door snoring,there are no block out curtains so you get security lights all night. Inconsiderate staff socializing in the dinning room directly under our room until 1 am in the morning which only stopped when I went downstairs and complained.
Stayed 2 nights in Feb 2020
Response from Bill on 17 Feb,2020
Overwhelming exaggeration of the facts. The room he was in receives best reviews. It all started because of the stairs leading to the room - he wasn't happy about, although it is clearly indicated in all our adverts. Yes, we did have RETURNED VIP guests staying with us for the night whom we were entertaining in the restaurant situated on the ground floor???.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well located staff were helpful we received an upgrade with our three day stay
Stayed 3 nights in Feb 2020
Response from Bill on 14 Feb,2020
Thank you anonymous reviewer. Your positive reviews are greatly appreciated.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from lee on 13 Feb,2020
THANK YOU FOR THE REVIEWS WE MUCH WELCOME YOU ANY TIME THANK YOU alison

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from Bill on 14 Feb,2020
Thank you for your reviews. Will endeavour to meet your expectations next.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed in the main house. The rooms have signs up asking you to be quiet and consider others, you feel like a teenager in your parents home. We could hear people cough or sneeze in the rooms either side of us. No one was intenially noisy but you could hear every conversation from the other rooms. I got no sleep and the next morning said to the staff I did not want to stay a second night, the answer was pretty much "suck eggs".
Stayed 2 nights in Jan 2020
Response from lee on 29 Jan,2020
thank you for the comment we do our best to serve the quest in manner to say the right things thank you again

8/10 Good

Verified traveller

Convenient hotel located down town Swansea. nothing fancy, but do the job
Stayed 1 night in Jan 2020
Response from lee on 28 Jan,2020
thank you for the reviews we much doing our best for the customer management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Bill on 14 Feb,2020
Thank you for your reviews. Rest assured we will do our best to improve

4/10 Poor

Rajen

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The wifi doesn't work at all in the room. Have to go close to the reception to get any wifi at all.
Stayed 1 night in Jan 2020
Response from Bill on 21 Jan,2020
Hi Rajen, Thank you for your review, however, our business clearly show/advertise that our Wi-Fi is a FREE PUBLIC Wi-Fi hence the possibility of it not working inside the room. For your info, we rarely receive GUEST'S complaints about it functionality during their stay

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Bill on 21 Jan,2020
Thank you for your positive and encouraging review. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position great, quiet and comfortable. Good view of the beach, handy to shops and park
Stayed 1 night in Jan 2020
Response from Bill on 17 Jan,2020
Your positive reviews are very much appreciated - Thank you. Hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to beach. We had great views from our room.
Stayed 2 nights in Jan 2020
Response from Bill on 16 Jan,2020
Thank you for your positive and encouraging review. Look forward to welcoming you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from lee on 12 Jan,2020
thank you for the staying its adverdice is studio roomwe do our best to please everybody

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Small hotel in town. Tiny room but with good view. Just stayed there as stopover so didn't expect much.
Stayed 2 nights in Dec 2019
Response from lee on 12 Jan,2020
thank you for your staying with us