Reception
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Reviews of Airport Hotel Sydney

3.5 out of 5
Airport Hotel Sydney
185 Princes Highway, corner of Forest Road, Arncliffe, NSW

Reviews

5.2
Rating 10 - Excellent. 107 out of 1000 reviews" "
Rating 8 - Good. 151 out of 1000 reviews" "
Rating 6 - Okay. 210 out of 1000 reviews" "
Rating 4 - Poor. 217 out of 1000 reviews" "
Rating 2 - Terrible. 315 out of 1000 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

moshin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to airport, Dislike: dirty, bathroom door not opening, tv not working, airconditon doesnt heat (staff came to the room saying it just cools and doesnt heat, just because the mode button to change setting was broken on the aircon remote), while at the reception another couple checked in and they were given a room key, elderly couple went to swipe card and found another couple in bed, staff appologised saying they made a mistake,. From staff to the facility everything is rubbish about this hotel, room had a sink where water was not going down the drain, staff attened, said once you check out than we will get someone to look at it.
Stayed 1 night in May 2024

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Ayar

Liked: Staff & service
They don’t have heater it was cold
Stayed 1 night in May 2024

8/10 Good

Mamta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good value for the price
Stayed 2 nights in May 2024

10/10 Excellent

Tareq Al Foysal

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was worthy
Stayed 1 night in May 2024

6/10 Okay

mitchell

Liked: Cleanliness, staff & service
Room was clean, good price but nothing special
Stayed 1 night in Apr 2024

8/10 Good

Munkhtuvshin, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hood location for transfer.
Stayed 1 night in Apr 2024

6/10 Okay

Patrick

Business traveller
Disliked: Property conditions & facilities
Extremely noisey on a main road No parking, a fair distance away if any left
Stayed 1 night in Apr 2024

4/10 Poor

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed for the Easter weekend period. The guys in the room next to us were on the phone from 11pm-7am was ridiculous. The walls are paper thin, we have a 2 year old and they kept us up 2 of the 3 nights. The 3rd night had a lady on the phone until late. Room inside was okay, fair few cockroaches in the bathroom and near the beds too. Not much to eat nearby for convenience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ayar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served my purpose of an overnight stay and had all i needed for my trip and was cost effective. I'd stay there again if it was just an overnight stay.
Stayed 1 night in Apr 2024

4/10 Poor

Satnam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler Jane

Liked: Cleanliness, staff & service
The staff were lovely and very helpful, my room was (almost) immaculate and very comfortable. Aside from.... at the top of the extremely high ceiling was a rather large and unsightly hole. If I hadn't noticed it, I would've given the Room 11 out of 10. And of course, the location is super convenient to train lines and a quick bus to the airport (international terminal included)
Stayed 1 night in Apr 2024

2/10 Terrible

Kate

Stayed 1 night in Apr 2024

4/10 Poor

Laisenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no restaurant close bye. The room was congested and dirty.
Stayed 1 night in Mar 2024

4/10 Poor

William

Disliked: Property conditions & facilities
Should be classed as a backpackers at best. We were lucky getting room 301 which is the best room in the complex.
Stayed 2 nights in Mar 2024

4/10 Poor

bibs

Disliked: Cleanliness, staff & service, amenities
No complimentary water. There was a cockroach in the room.
Stayed 1 night in Mar 2024

6/10 Okay

Caroline

Liked: Cleanliness, staff & service
Served its purpose
Stayed 1 night in Feb 2024

2/10 Terrible

Donald

Disliked: Staff & service, amenities, property conditions & facilities
This (hotel) should be reclassified as a Backpackers Hostel, a hostel would probably have better facilities than this establishment! After travelling overnight and upon checking-in, l had to pay AUD 50 for an early check-in. l had booked for 11 days at a total cost of CA$ 2,435.55, approx CA$ 221.41 per day. For this daily rate there was no restaurant and no daily cleaning of my room, l had to request the front desk to have someone clean my room! An earlier reviewer stated that "you get what you pay for", well for CA$ 221.41 per night, l expect better standard/facilities then this "so called hotel" has to offer!
Stayed 12 nights in Feb 2024

6/10 Okay

Mandy

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
La puerta de la ducha no cerraba, la luz sobre la cama una de ellas no funcionaba, Muy ruidoso, el asiento del WC estaba suelto, estuvimos alojados 2 noches y no nos cabiaron las toallas ningún día. Ceo que por el precio que se pago 252 Euros podian haber echo algo mas. Resumiendo no volvere, se que les da igual nuestros comentarios pero por si sirve de algo la Habitacion fue la 112. En fin Saludos
Stayed 2 nights in Feb 2024

8/10 Good

Sulay

Stayed 1 night in Feb 2024

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

RP

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay Convenience to train station was good
Stayed 3 nights in Feb 2024

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy at early hours of the morning Housekeeping entered without knocking whilst I was asleep and well before checkout time
Stayed 1 night in Feb 2024

6/10 Okay

Geoff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Only hotel room I have ever stayed in without a window and provides earplugs because of the road noise. Still impossible to sleep with the noise

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Feb 2024

8/10 Good

Melda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet did not work. The room was smaller then the picture. No coach was in the room.
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Disliked: Amenities, property conditions & facilities
Yer not great hotel, you get what you pay for!
Stayed 1 night in Jan 2024

2/10 Terrible

Christopher Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know why there are so many negative comments ，I have been staying for 3 nights, so good so far, I get for what I paid for, room not big, but enough for a short stay or an airport transit, rooms are clean bed are comfort, and pretty nice rest area, I didn't experience much noise which someone mentioned in the comments .I’m generally satisfied for the stay that only cost $100 per night .
Stayed 2 nights in Jan 2024

8/10 Good

Sagar

Travelled with partner
No parking around .. noisy air con..!!
Stayed 2 nights in Jan 2024

6/10 Okay

Bernie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pretty basic property. Nice and clean, but rooms were tiny, had to ask for pillows, no cutlery to eat dinner with, and very, very noisy. We were on the ground floor and the upstairs plumbing was exposed so I knew exactly when the person upstairs was going to the toilet. Good location to get to the airport, but other than that, I wouldn't book there again.
Stayed 1 night in Jan 2024

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked and paid for two nights. I had to get the door entry card re-activated for the second night. TV worked for the first night, then on the second night didn’t because of no service. Room was not serviced on the second day. Bin not emptied. Milk for tea not provided. The stay was not value for money and I would not recommend staying at the hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Lynette

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was much smaller than the pictures lead us to believe. You could hear every sound made outside. The key stopped working so we were locked out. I had to ask for clean towels and milk as the room was not touched by house keeping the entire time we were there. The bin was over flowing as it was very small and this was never checked. The air-conditioning while it wirked well was very loud and made a strange noise when ever it was turned on. Over all very disappointing especially fir the amount we paid would not recomend unless you are desperate and need to be close to the airport.
Stayed 3 nights in Jan 2024

2/10 Terrible

Duncan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are tiny - not uncommon in a transit hotel, but it is a converted pub right on the highway, so it's very noisy (they do include complimentary ear plugs). My room did not have a functioning air conditioner, which meant that it was about 35 degrees at midnight, with no ventilation and high humidity (it was raining). I think I lost a Kg in sweat - I know I woke up thinking a park bench would have been a better option.
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Do not recomend Really noisy place to stay, mininal sleep dur to constant noise from doors slamming etc.
Stayed 1 night in Jan 2024

2/10 Terrible

Wal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy! On arrival not even a cool drink of any description, not even a cool jug of water. Yes tea and coffee staples supplied but that’s it. The staff 1 individual was more concerned with my I’d and checking my bank details, other than even saying welcome how may I help you? Or welcome to our hotel? Yes only one staff member which led to me being questioned as to who I was when returning after my business in town. With obviously a staffer who has no idea how to speak to a visitor to their premises. Most embarrassing. Also cockroaches running up the walls and all over the empty fridge which was filthy so was the carpet. The TV did not work and froze the only option to get it to function properly was to turn it off at the wall and on again. All in all a very unpleasant and frustrating stay. I will not be recommending this establishment to anyone ever!!!
Stayed 2 nights in Jan 2024

4/10 Poor

Antonie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No airco
Stayed 2 nights in Jan 2024

6/10 Okay

Peter

Travelled with family
Disliked: Property conditions & facilities
Room was very small, no window to the outside world. It was clean! Entrance and reception through small door off noisy street. Parking was 1/2 a block away. Price was very competitive, and proximity to the Intl. airport was good!
Stayed 1 night in Jan 2024

2/10 Terrible

Falenaoti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many of the reviews, the common complaints were the noise, uncleanliness and difficulty getting hold of someone via the contact number provided - I can confirm this was exactly as stated. The only good thing was, they replied to my emails with regards to the late check in. Due to the issues mentioned, and location of the hotel, which didn’t provide a safe pickup point for guests, and no eatery facilities, we left 2 days earlier than planned. Unfortunately, our stay was non-refundable. I would say that the images on Expedia and other media sites give a false image of what the hotel rooms actually look like. More of a run-down motel. If you are wanting a really cheap, short stay and don’t mind noise and location, then this will be the place, otherwise wouldn’t recommend for more than a day.
Stayed 1 night in Jan 2024

2/10 Terrible

erick

Stayed 1 night in Dec 2023

2/10 Terrible

Stephen, Auckland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Vinay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as if you were sleeping in the middle of the road!
Stayed 1 night in Dec 2023

8/10 Good

Geoff

Travelled with partner
Good location for Eastern Suburbs and Airport. Good value for money. Will definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service
Really great place to stay before going to the airport. Very reasonable rates close to good train service into the city. On a very busy Main Street so not great for Ubers or taxis but still quiet in the room.
Stayed 1 night in Dec 2023

2/10 Terrible

craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misled me about parking and dining. Doors and fridge broken. I want a refund
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room was dirty and dusty, dishes and kettle were dirty, and I found a cockroach in my room.
Stayed 1 night in Dec 2023