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Reviews of Criterion Hotel Sydney

2.5 out of 5
Criterion Hotel Sydney
260 Pitt St (Cnr Park Street), Sydney, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 103 reviews" "
Rating 8 - Good. 36 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 6 out of 103 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to shops public transport
Stayed 1 night in Feb 2024

8/10 Good

Corey Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying @ The Criterion Hotel. It’s a fab old building, perfect location, simple amenities and comfortable. If you’re a Diva - don’t come here. The stairs will be too hard for your precious self. But if you want good accomodation, in the centre of mighty Sydders with cafes and restaurants and entertainment all around you, as well as some nature with Hyde Park so close and without having to secure a personal loan, The Criterion is it.
Stayed 4 nights in Jan 2024

8/10 Good

Cristina

Stayed 1 night in Dec 2023

8/10 Good

Kate

Travelled with partner
Liked: Staff & service, amenities
Nicely renovated in a good location.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisamaree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
small, glass bathroom, not private, awful bed
Very clean, but not keen on the practically see through glass bathroom. Small room and a shocking small soft bed - doctors visit yesterday for pain relief. Would have like the coffee in the room rather than mid-way down the stairs. good location and an ok choice if you're desperate. wouldn't stay again thou
Stayed 2 nights in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight experience.
Small room but perfect for us. My only suggestion would be to turn the lighting down in the bar at night to add some atmosphere. Staff were great, thoroughly enjoyed our stay. Thank you.
Stayed 1 night in Dec 2023

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic bathroom very very tiny
Stayed 1 night in Nov 2023

4/10 Poor

Adam

Business traveller
Disliked: Cleanliness, amenities
Feels like a hostel. Check in is at a bar that looks like a students hangout
Stayed 1 night in Nov 2023

8/10 Good

Desleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected. Enjoyed my stay
Stayed 1 night in Nov 2023

2/10 Terrible

Sue

Stayed 1 night in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great location.
Stayed 3 nights in Nov 2023

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower/bathroom had a backed up sewage smell after the first night and the drain in the shower doesnt drain properly. Pools of water were still there for all the night we stayed. The air conditioning unit in the room would also blowout these black chunks of plastic or foam like material and would get all over the mattress.
Stayed 3 nights in Nov 2023

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, staff & service
So handy to trains and shopping. Easy to get around. Comfy bed. Bar downstairs good and nice food.
Stayed 4 nights in Nov 2023

6/10 Okay

RAYMOND, Wanniassa

Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are very tiny and appear much bigger in the pics on here then in real life
Stayed 1 night in Nov 2023

4/10 Poor

Darren

Disliked: Cleanliness, amenities, property conditions & facilities
Noisey and unable to open windows for fresh air 😞
Stayed 2 nights in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great would recommend they add a chair to sit on in the room. Only annoying thing was the AC outside the window was really noisy all night.
Stayed 2 nights in Nov 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Minor downside with not having an elevator, but manageable. The food and drinks in the pub downstairs is really good. Very quiet room, considering how close it is to the CBD.

6/10 Okay

Kana

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Travelled with partner
Liked: Amenities, property conditions & facilities
Different. Nice place to hang out.
Stayed 1 night in Oct 2023
Response from Amanda on 7 Nov,2023
Hi Timothy,Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

ELIF SEMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Ching Chu Jenny

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Dan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Was very disappointed in the size and layout of the room. There was no bar fridge at all, had a desk with no power point anywhere near it. The bathroom (if you can call it that) is very tiny, the shower was only half a metre wide and was not clean at all. You are basically sitting on the toilet while trying to shower. Given that you are in the city you would think that the windows would be sound proofed. Over priced for what you get.
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location everything you need for a short stay in Sydney. Super comfy bed. Great shower. Staff very obliging.
Stayed 1 night in Sep 2023
Response from Amanda on 4 Oct,2023
Hi Stephen, Thank you for your kind words, we are thrilled to hear that you enjoyed your short stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I saw this room advertised at a cheaper rate but unable to get it at this price even after phoning this hotel. Otherwise I was very happy with the accommodation.
Stayed 1 night in Sep 2023
Response from Amanda on 4 Oct,2023
Hi Kerry. We are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Alexander

Business traveller
Still waiting for my deposit
Stayed 2 nights in Aug 2023
Response from Eleanor on 9 Sept,2023
Good Morning The pre-auth is released upon check out, it can take up to 5 business days to disappear from the statement. As this is a pre-authorisation the transaction will show as ‘pending’ when the transaction is released by the bank the pending transaction will disappear from the statementAll pre-auth's are released on the day of checkout for the guest. Thanks Eleanor

6/10 Okay

mark

Stayed 2 nights in Aug 2023

6/10 Okay

katrina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy and very small room
Stayed 1 night in Aug 2023
Response from Amada on 10 Sept,2023
Hi Katrina, Thank you for taking the time to share your feedback and we are sorry to hear that you found your room to be too small for your needs. Our King Rooms are very spacious and may be more suitable for your return visit.Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great price
Amazing hotel and central to the shopping area. Rooms were clean and cosy. Toilets are spotless and love the stay here. Only negative is that there is no lifts so you will need to carry your bag up the stairs
Stayed 1 night in Aug 2023
Response from Amanda on 10 Sept,2023
Hi there, Thank you for your kind words. We are so pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Troy, Lara Geelong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff on check in , really friendly and show you to your room.Irish pub downstairs and standard pub upstairs with great meals …. Close to everything being in Pitt St in the heart of the city…. Loved the place , will stay again when in Sydney .
Stayed 1 night in Aug 2023
Response from Amanda on 10 Sept,2023
Hi Troy, Thank you for your kind words, we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Thank you.

6/10 Okay

Huw

Stayed 1 night in Aug 2023

10/10 Excellent

Wayne

Stayed 1 night in Aug 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Check-in at bar. Staff friendly. Art-deco style building and decor with original features in nicely restored condition. Accommodation has separate swipe card entrance. Very quiet the night I stayed in one of the back rooms on the top floor - 49 steps - no lift - not too bad as you can rest on the landings on the way up. Bathrooms are modern installation ensuites. Only a short walk to Town Hall
Stayed 1 night in Aug 2023
Response from Eleanor on 20 Aug,2023
Hi Anne Glad to hear you enjoyed your stay.We hope to see you again soon. Thanks

6/10 Okay

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

david

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and like the new fit out. Room rate was good for a single person travelling.
Stayed 1 night in Jul 2023
Response from Amanda on 4 Aug,2023
Hi Sean, Thank you for your kind words, we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

6/10 Okay

Christine

Travelled with family
I did not stay at the Criterion, I booked it, but cancelled the next day. 3 weeks later Wotif charged me anyway. Sorry I cant be more helpful
Stayed 1 night in May 2023
Response from Amanda on 4 Jul,2023
Hi Christine, Thank you for sharing your feedback. As you were a no-show for your reservation you were charged the no-show fee as per the booking terms and conditions. We appreciate your understanding. Thank you

6/10 Okay

Robert

Liked: Cleanliness, staff & service
The room was ok. Great location to Town Hall railway station. The coffee machine was broken all four night's we were there. You had to go downstairs to get a coffee or go out. Could it not had been fixed?.
Stayed 4 nights in Jun 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a solo traveler
Nice place centrally located.
Stayed 2 nights in May 2023
Response from Amanda on 5 Jun,2023
Hi Alex, Thank you for your kind words. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Thank you

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable compact room. Hotel has loads of art deco features and character. Small bathroom that works surprisingly well. Good location for walking central Sydney. We caught the train into Sydney and easily located near Town Hall station. Room sealed against outside noise in this busy part of town but that means room depends on air con. No elevator and two flights of stairs. Good value for money I thought.
Stayed 1 night in May 2023
Response from Amanda on 5 Jun,2023
Hi Brian, Thank you for taking the time to share your feedback and we are so pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Steven

Stayed 1 night in May 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Decent little hotel. Small rooms but good if you want something cheap and easy in the CBD. Good for young people travelling and people who just want somewhere to sleep and leave their things. Felt secure, room was clean, and they were happy to look after our bags for us on our last day after checkout till we were ready to head to their airport.
Stayed 2 nights in May 2023
Response from Amanda on 5 Jun,2023
Hi Emily, Thank you for your kind words. We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back again on your next visit to Sydney. Thank you for choosing to stay with us.

10/10 Excellent

JIUK

Stayed 1 night in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for people but not cars.
Quaint little rooms in an excellent urban location. Bar / restaurant downstairs were great and very convenient. Parking is a nightmare as expected... we ended up paying $140 for 16-hours overnight park nearby. Don't bring a car if you do not have to!
Stayed 1 night in May 2023
Response from Amanda on 5 Jun,2023
Hi Andrew, Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. Unfortunately, being in the heart of the city does mean that parking can be quite pricey. We have Town Hall station located next to the hotel making it easy to get about by train and all of the main tourist attractions are located within walking distance. We suggest leaving the car at home next time. We hope to welcome you back again soon. Thank you

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first time stay
Great hotel, very surprised at the cleanliness as other hotels don't have that comfy clean atmosphere, staff were very attentive, will definately be back!
Stayed 1 night in May 2023
Response from Amanda on 5 Jun,2023
Hi Cathy, Thank you so much for your kind words! We look forward to welcoming you back again soon. Thank you.

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay at Criterion
Good location , great for what I needed. The manger showed me to my room , turned on tv , said it was tricky and then left . Only local stations able to be accessed but okay by me. Up 3 flights of stairs so could be a problem if you had lots of luggage. Very quiet which was surprising due to its central local. Reno is good , bubble shower good
Stayed 1 night in Apr 2023
Response from Amanda on 9 May,2023
Hi Ann, Thank you for taking the time to share your feedback and we are so pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was the most comfortable bed I have ever slept on. The room was clean and It was close to everything. The staff in the bar were very helpful and let us store our luggage there after check out.
Stayed 2 nights in Mar 2023

10/10 Excellent

Anne-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay. Easy check in, centra location, beautiful building and most importantly - great shower and comfy bed. Will stay again for sure
Stayed 1 night in Feb 2023