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Reviews of Mercure Sydney Liverpool

4.5 out of 5
Mercure Sydney Liverpool
424 - 458 Hoxton Park Road, Prestons, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yolande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Tracey

Liked: Cleanliness
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.
Stayed 4 nights in Mar 2024

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service
Average
Stayed 5 nights in Mar 2024

2/10 Terrible

Sunantha

Stayed 2 nights in Mar 2024

4/10 Poor

Muralidhar

Travelled with family
Disliked: Cleanliness, staff & service
I stayed in the same room consecutively in January and March. I see the same cobwebs in the same place, toilet floors with the same stain marks and the shower water overflowing to the bathroom floor. The reception staff don't want to price match what i find in other booking websites. WHY? The staff hesitate to fix a sofa bed for us. WHY? Some of the younger reception staff come across as borderline rude. Not sure if they've been trained in hospitality.
Stayed 2 nights in Mar 2024
Response from Nathan on 14 Mar,2024
Dear Muralidhar,Thank you for your feedback, and my sincere apologies for your experience here with us. As a hotel we take pride in our product from our customer service to our hotel rooms. Our aim is to make sure that our guests have a pleasant stay and enjoy the services we offer.Regarding matching rates, the reason why some of the rates are much cheaper on the websites is due to putting incorrect dates. As long as the dates match as what we have online, we are more than happy to match the rates.For the rooms, I will make sure that our room attendants are keeping up to standards with the cleanliness of our rooms. Also, I will inform our reception team to ensure that they are providing excellent customer service for all our guests.Thank you for your feedback and my apologies for your experience with us.Kind regards,Nathan Pedrosa Hotel Manager Mercure Liverpool

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, spacious room. Also swimming pool very clean. Plus, in-room dining or walk to dining. Shall return.
Stayed 1 night in Feb 2024

8/10 Good

Pradip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Fabricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good place
Stayed 1 night in Feb 2024

10/10 Excellent

Merita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, Beautiful, Customer services and staff greeted us cheerfully, Welcoming,breakfast and dinner delicious, complement to Chef and all the Staff for there Customer services, great experience definitely returning and recommend to family and friends. Thank You Mercure Hotel
Stayed 1 night in Jan 2024

10/10 Excellent

cheryl

Liked: Staff & service, property conditions & facilities, room comfort
4 star accommodation, the Artrium served wonderful food, and the staff were very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent customer service and on arrival earlier requests for rooms were all set up and ready for use. Restaurants close to Hotel was also convenient for our two days stay. One of the best hotels we have stayed so far.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room had a lot of space. Good water pressure in the shower. I used the gym and went into the Liverpool Catholic Club. Both easy to access and dining options were good. Bed was very comfortable and the room was quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the things in the place so we didn’t really have to go anywhere!
Stayed 1 night in Jan 2024

10/10 Excellent

Farzan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Liverpool
Check-in was smooth and quick. The staff were amazingly helpful and professional. Great amenities, including swimming pool and gym.
Stayed 1 night in Jan 2024

8/10 Good

irene c

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was big and clean comfortable bed,servies was great, love the way the club was attached to it nice pool
Stayed 2 nights in Jan 2024

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Leaoa

Stayed 1 night in Jan 2024

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, breakfast was nice and substantial, rooms clean, room service arrived quickly, movies and tv easy to navigate, the pool looked clean and visually appealing my daughter had fun in the pool.
Stayed 1 night in Jan 2024

6/10 Okay

Duc

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, food was great and quick to receive, room was lovely and clean, bed was comfy. I would recommend new pillows, they were lumpy and not as fluffy as we would have liked. But overall, an amazing place to stay
Stayed 1 night in Jan 2024

8/10 Good

Sarahjane

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Chris

Stayed 1 night in Dec 2023

8/10 Good

Shane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Behdad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
First : Came to the room after a long day in the city , the bed sheet were dirty , full of hair that did not belong to me , rang the reception no answer, went down and the front reception told me he is the only person there and he won’t be able to change the sheets . I as a guest had to do that and change the sheets . Second : When arriving the front office ( Rami ) told me they will wave the early check In as I was arriving from the states. Leaving the facility they charged me $50 and told me they would not honor the other employ ( Rami) .
Stayed 7 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a decent size, however, it’s not heated. The water was ice cold which made it hard to enjoy if you don’t like ice cold water for swimming. The staff were excellent.
Stayed 3 nights in Dec 2023

8/10 Good

Hasan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Value for money if you have your own vehicle
Stayed 3 nights in Dec 2023

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard and Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe area
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really love place
Stayed 1 night in Dec 2023

10/10 Excellent

ROHITESH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated and great facilities with spacious room.
Stayed 3 nights in Dec 2023

8/10 Good

Pita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
It was very relaxing staff made it comfortable even the cleaners were helpful....Definitely going to recommend this hotel to friends and family. I am going stay here again next time.
Stayed 3 nights in Dec 2023

8/10 Good

Carleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
communication with guests has slipped
MERCURE provided 2 TV's in our room (#525) as a matter of fact every stay at Mercure over the past 18+ months every room has had 2 TV's quite an indulgence and quite unnecessary. However, if MERCURE is providing 2x TV's why does the main TV in every room we have stayed not function? The MERCURE solution is GUESTS have to sit in/on their bed to watch TV and only one TV provides access to Australian Free to air stations. We asked for assistance the last time we stayed and again this time and they do not communicate about fixing the issue. We believe it or not, prefer not to sit on our tailbone in bed to access free to air TV. Either remove the TV that does not work, or programme it so that MERCURE Guests can sit on the couch provided to watch the wall mounted TV. We asked for re-programming on Thu 30 Nov..... we were told it would be fixed Friday 1 Dec - it was not, we re-advised RECEPTION on 2 separate occasions 2 staff members ( a female and a male ) Saturday 2 December. No follow-up no communication. REMOVE or fix the TV's that donot provide access to Australian content.
Stayed 3 nights in Nov 2023

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy free parking. Plenty of options for what to eat. Staff were friendly accomodating. Rooms were clean and well stocked.
Stayed 1 night in Nov 2023

10/10 Excellent

Ceyda

Stayed 4 nights in Nov 2023

10/10 Excellent

Rosaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Quiet area with plenty of parking. Bathroom products have a lovely fragrance and we were able to purchase some from the hotel to take home. Friendly staff. Enjoyed the breakfast. We have booked again for our next trip to the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best & friendly place to stay
It is always nice to stay at Mercure the staff are amazing they cannot do enough for you to gave a brilliant stay unfortunately we were staying there again next weekend but due to pricing and funds we had to go elsewhere but Mercure is our stay place.
Stayed 2 nights in Nov 2023

10/10 Excellent

Liesl, Wyoming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel. Excellent facilites at club next door.
Stayed 1 night in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.