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Reviews of Mercure Sydney Macquarie Park

4 out of 5
Mercure Sydney Macquarie Park
81 Talavera Road, North Ryde, Macquarie Park, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 317 out of 1000 reviews" "
Rating 8 - Good. 439 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to book and deal with
Stayed 1 night in Feb 2024

8/10 Good

Fengjing, Battery Point

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jermi L on 13 Jan,2024
Hi Fenjing, Thank you for your feedback. We look forward to seeing you again!sincerely, JermiReception

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nina on 6 Jan,2024
Dear Sunil,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and well mannered. I didn’t try the breakfast bar but the cafe bar and menu was convenient. Parking is extra; the first time I have ever had to pay for parking that is separate from accommodation. Also the carpark is some distance away so if you have a lot of luggage, it is not so convenient. I had to attend the nearby Macquarie University Hospital and otherwise I would never pay almost the almost $350 per night that I paid. If you can get a room much cheaper and an earlier booking, then the hotel has value. I was told that as the rooms become scarcer, the price increases. Something I have also never encountered before. So good value at $225- $250 per night but not for the amount I had to pay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Reuben

Stayed 1 night in Nov 2023
Response from Jermi on 26 Nov,2023
Hi Reuben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

10/10 Excellent

Ahmed

Stayed 1 night in Nov 2023
Response from Jermi on 26 Nov,2023
Hi Ahmed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jermi

6/10 Okay

Dianne

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at many Accor properties and this one is not up to standard. It is very tired and for the price I was disappointed with the state of our room - broken tiles, peeling laminate, dirty bathroom vents and more. The doors don't have soft closing and we were woken up several times during the night with doors slamming. For the price of over $200, I was expecting better facilities. The walk through the fire door from the car park was dirty!I travel to Sydney every week on business and will not choose to stay here again. The staff were pleasant and helpful.
Stayed 1 night in Oct 2023
Response from Jermi L on 13 Oct,2023
Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Sydney Macquarie Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Jermi Assistant Manager

8/10 Good

Allison

Stayed 1 night in Oct 2023
Response from Jermi L on 13 Oct,2023
Hi Allison, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

CHRIS

Great service. Friendly staff!
Stayed 1 night in Sep 2023
Response from Jermi L on 24 Sept,2023
Hi Chris, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Good location for our needs. Enjoyable stay.
Stayed 1 night in Sep 2023
Response from Jermi L on 24 Sept,2023
Hi Douglas, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

6/10 Okay

Michaela

Travelled with partner
Liked: Cleanliness, staff & service
It was an old building and it needs updating. The shower rose kept falling down and wasn’t what I thought a Mercure hotel would be.
Stayed 2 nights in Aug 2023
Response from Jermi L on 26 Aug,2023
Hi Michaela,Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,Jermi Assistant Manager

8/10 Good

Malcolm

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital
Stayed 3 nights in Jul 2023
Response from Jermi L on 19 Aug,2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

8/10 Good

Tania

Travelled with family
Liked: Cleanliness
Our stay was satisfactory, but the Hotel needs a revamp and facelift.
Stayed 1 night in Jul 2023
Response from Jermi L on 19 Aug,2023
Hi Malcolm, Thank you for your feedback!Mercure Macquarie Team

8/10 Good

Linda

Travelled with family
Liked: Staff & service
Rooms clean, breakfast great
Stayed 3 nights in Jul 2023
Response from Jermi L on 19 Aug,2023
Hi Tania, Thank you for your feedback!Mercure Macquarie Team

8/10 Good

Evan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023
Response from Jermi L on 24 Jun,2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L Assistant Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jermi L on 24 Jun,2023
Hi Evan,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jermi L

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jermi L on 18 Jun,2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

6/10 Okay

John

Liked: Cleanliness, room comfort
Star Rating questionable
Some attention needed to bathroom - mold spots and grout discoloration Understaffed - no bar service and only breakfast offered
Stayed 2 nights in Jun 2023
Response from Jermi L on 18 Jun,2023
Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. And I have passed on your comments to our Hotel Manager who will take the necessary actions.

10/10 Excellent

Elizabeth

Stayed 2 nights in Jun 2023
Response from Jermi L on 18 Jun,2023
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

10/10 Excellent

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and very polite/helpful
Stayed 1 night in May 2023
Response from Jermi L on 4 Jun,2023
Hi Benjamin,Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

8/10 Good

VINOD

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place.
Stayed 1 night in Apr 2023
Response from Jermi L on 4 Jun,2023
Hi Vinod, Thank you for having taken the time for your feedback. We hope we have the opportunity to welcome you back to Mercure Macquarie again in the future. Warm regards, Mercure Hotel Macquarie Team

6/10 Okay

IE SU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Mar 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
just happy staying in this hotel without any problems
Stayed 1 night in Mar 2023
Response from Michelle on 28 Mar,2023
Dear Ms. Leon,Thank you very much for your 5/5 score. We do hope that you enjoyed your stay with us. We appreciate your sharing your concerns, and it is our pleasure to serve you in the near future.Best Regards,Michelle

10/10 Excellent

Geoff

Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from Michelle on 25 Mar,2023
Dear Mr. Michael,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing.
Stayed 1 night in Mar 2023
Response from Michelle on 25 Mar,2023
Dear Ahmad,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room, convenient to our needs, easy parking, friendly staff. Very noisey people in the grounds outside at 3am, continued being noisey for about an hour.
Stayed 2 nights in Mar 2023
Response from Michelle on 26 Mar,2023
Dear Mr. Douglas,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. We apologize for the inconvenience caused in regards to the noise level. We do our very best to control and minimize the noise especially at night when people are asleep. We do hope this doesn't affect your overall experience.In addition, it is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous one.Sincerely,Michelle

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Had a problem with a cupboard door …. advised housekeeping who advised maintenance… all fixed when we returned to our room. Thank you for having us.
Stayed 4 nights in Mar 2023
Response from Michelle on 26 Mar,2023
Dear Ms. Christine,We very much appreciate your 4/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Good

Rosemarie

Stayed 3 nights in Mar 2023
Response from Pinar Aydogan - General Manager on 26 Apr,2023
Dear Rosemarie,Thank you for your great feedback. We hope to welcome you again in the near future. Regards,

10/10 Excellent

Geoffrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good experience. I am happy. 5 stars from me.
Stayed 3 nights in Feb 2023
Response from Nina on 4 Mar,2023
Dear Geoffrey,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Regards,Nina

10/10 Excellent

David

Stayed 2 nights in Feb 2023
Response from Michelle on 25 Mar,2023
Dear David,We very much appreciate your 5/5 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. And we hope your next visit will be as pleasant as the previous oneSincerely,Michelle

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptionally clean and the beds were comfortable.
Stayed 1 night in Feb 2023
Response from Nina on 9 Feb,2023
Dear ReneeWe very much appreciate your comments regarding your stay at Mercure Macquarie Park Hotel We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer and room service.
Stayed 3 nights in Jan 2023
Response from Nina on 9 Feb,2023
Dear Ahmed,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

10/10 Excellent

graham

Stayed 1 night in Jan 2023
Response from Nina on 23 Jan,2023
Dear Graham,We very much appreciate your 100/100 score! Thank you for taking the time to give us this great feedbackIt is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room within walking distance to hospital and shops
Response from Nina on 15 Jan,2023
Dear Sharon,We very much appreciate your comments regarding your stay at The William Inglis Hotel. We are delighted to see that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.Regards,Nina

10/10 Excellent

Christian Jedidiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nina on 9 Jan,2023
Dear Christian,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Excellent

Carleene

Stayed 1 night in Dec 2022
Response from Nina on 16 Dec,2022
Dear Carleene,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff membersWe hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

6/10 Okay

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Close to hospital
The reception staff were lovely. I stayed two nights and didn’t receive any room cleaning I would have like garbage removed. It was a basic hotel near the hospital, but no pool etc which I thought made the price a bit steep.
Stayed 1 night in Dec 2022
Response from Nina on 16 Dec,2022
Dear Wendy,Thank you for taking the time to post a review about Mercure MacquarieI am pleased that you found our team to be friendly and I appreciate your feedback on our housekeeping team, please be assured this has been passed onto the team to be addressedThank you again for sharing the experience of your stay with us and we hope to see you again next timeRegards,Nina

6/10 Okay

Lex

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
We did not like having to pay for parking and $25 for breakfast seemed too much.
Stayed 1 night in Dec 2022
Response from Nina on 16 Dec,2022
Dear Lex,Thank you for taking the time to provide this feedbackWe really apologise for the issue related to the free parking. On the website we have mentioned that parking is available however it does incur a charge, we apologise if it was not clear at the time of the bookingOnce again thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant futureRegards,Nina

10/10 Excellent

Chengzhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, standard (in a good way) facilities and relatively easy parking. Parking is not free, but not outrageous either.
Stayed 1 night in Dec 2022
Response from Nina on 16 Dec,2022
Dear Chengzhe,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneSincerely,Nina

10/10 Excellent

Wendy

Stayed 1 night in Dec 2022
Response from Nina on 16 Dec,2022
Dear Wendy,We very much appreciate your high score!It is always a pleasure to receive positive feedback. I will share your feedback with our staff members. We hope to welcome you again in the near future for another stay and hope your next visit will be as pleasant as the previous oneRegards,Nina

8/10 Good

Rosalind

Liked: Staff & service
Stayed 1 night in Nov 2022
Response from Nina on 16 Dec,2022
Dear Rosalind,Thank you for taking the time to post a review and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, but expensive parking
Stayed 1 night in Dec 2022
Response from Nina on 3 Dec,2022
Thanks Justin for your feedback Warm regards, Reception

10/10 Excellent

David

Stayed 1 night in Nov 2022
Response from Nina on 3 Dec,2022
Dear David,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedback. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Shopping mall and metro within walking distance. Clean big room with decent shower. Comfy bed and quiet on a night. Nice stay.
Stayed 1 night in Nov 2022
Response from Nina on 3 Dec,2022
Dear Mark,We very much appreciate your 10/10 score! Thank you for taking the time to give us this great feedbackIt is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.Sincerely,Nina

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The one staff member I talked to on check in was amazing
Stayed 1 night in Nov 2022
Response from Nina on 3 Dec,2022
Hi John,Thank you for your feedback and I am pleased that you found our team to be friendlyRegards,Nina

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
It's a safe and quiet place to stay. The daily housekeeping needs a bit more improvement.
Stayed 6 nights in Nov 2022
Response from Nina on 3 Dec,2022
Dear MichaelThank you for taking the time to post a review about Mercure Macquarie. And appreciate your feedback on our housekeeping team, please be assured this has been passed onto the team to be addressed. Thank you again for sharing the experience of your stay with us and we hope to see you again next time. Regards,Nina

10/10 Excellent

Kelly

Travelled with partner
Liked: Staff & service
Comfy beds, friendly and helpful staff.
Stayed 1 night in Nov 2022