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Reviews of Quest Mascot Serviced Apartments

4.5 out of 5
Quest Mascot Serviced Apartments
108 114 Robey Street, Mascot, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1003 reviews" "
Rating 8 - Good. 391 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no plug supplied with the bathroom sink, apparently they are kept behind reception which isn't useful when your husband needs to use the sink for a wet shave in the morning! The shower curtain was mouldy and didn't even meet the floor level which made showering difficult. The apartments were being refurbished whilst we stayed and hopefully updated as needed. Overall our stay was comfortable and quieter than expected given its proximity to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice little hotel
Stayed 1 night in Mar 2024
Response from Quest Mascot Team on 9 Apr,2024
Dear Samuel,Thank you for choosing Quest Mascot. We were delighted to host you on your recent visit to Mascot and pleased to hear that your stay was both comfortable and enjoyable. Your feedback has since been shared with the entire team. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Bonnie, McGRATHS HILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean, neat and tidy. Wonderful, helpful staff.
Stayed 1 night in Mar 2024
Response from Quest Mascot Team on 23 Mar,2024
Dear Bonnie, Thank you for choosing Quest Mascot. We were delighted to host you on your recent visit to Mascot and pleased to hear that your stay was both comfortable and enjoyable. Your feedback has since been shared with the entire team. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel close to the airport. About a 10-15 minute walk to the Sydney airport. Close to eateries in Mascot.
Stayed 1 night in Mar 2024
Response from Quest Mascot Team on 23 Mar,2024
Dear Annette, Thank you for choosing Quest Mascot. We were delighted to host you on your recent visit to Mascot and pleased to hear that your stay was both comfortable and enjoyable. Your feedback has since been shared with the entire team. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located.
Stayed 1 night in Mar 2024
Response from Quest Mascot Team on 21 Mar,2024
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Quest Mascot Team on 9 Apr,2024
Dear David,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, quiet and economical
Stayed 1 night in Feb 2024
Response from Quest Mascot Team on 15 Mar,2024
Dear Dianne,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 1 night in Feb 2024
Response from GSA on 11 Mar,2024
Dear Guest,Thank you for choosing Quest Mascot. We were delighted to host you on your recent visit to Mascot and pleased to hear that your stay was both comfortable and enjoyable. Your feedback has since been shared with the entire team. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GSA on 5 Mar,2024
Dear Guest,Thank you for choosing to stay at Quest Mascot.Wow, 5 out of 5! We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartments to be beautiful, clean and airport central. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

6/10 Okay

Xiaomiao

Disliked: Cleanliness
Not clean enough The floor, sofa, cushions, chairs and glasses. I can’t even use them. The only reason I have to choose this apartment is that I have to take my dog to stay overnight and go overseas. Very disappointing But the staff are nice.
Stayed 1 night in Feb 2024
Response from Quest Mascot Team on 27 Feb,2024
Dear Xiaomiao, Thank you for providing this feedback and appreciate all our guest feedback as we take it very seriously. I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience and maintenance of our Hotel Apartments. Our management team are on the process to do renovation.I am sorry once again. We will be well more aware of this.We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

6/10 Okay

Grayson

Travelled with partner
Location to airport is great. Rooms are average with a dated bathroom. Electrical socket didn’t work.
Stayed 4 nights in Feb 2024
Response from Quest Mascot Team on 27 Feb,2024
Dear Grayson, Thank you for taking the time to share your experience with us and be reassured your feedback has been shared with our team and management. I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Davina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited us for this trip
Stayed 1 night in Feb 2024
Response from Quest Mascot Team on 13 Feb,2024
Dear Davina,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Daniel

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great value and BEST STAFF Ever. I stay in Mascot a lot and I will not stay anywhere else!
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 5 Feb,2024
Dear Daniel,Many thanks for sharing your review with us. It's wonderful to hear of the friendly efficient service you received from our team at Quest Mascot. I'll be sure to pass this on to them and know we will be delighted!We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

8/10 Good

Janelle, Heathmont

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent size room and customer service was great. Just a little hiccup with cleanliness.
Stayed 1 night in Jan 2024
Response from The Quest Mascot on 6 Feb,2024
Dear Janelle, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quest Mascot Team on 5 Feb,2024
Dear Megan, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very convenient to the airport and close to eateries
Stayed 1 night in Jan 2024
Response from The Quest Mascot on 2 Feb,2024
Dear Debbie,Many thanks for sharing your review with us.It's wonderful to hear of the friendly efficient service you received from our team at Quest Mascot. I'll be sure to pass this on to them and know we will be delighted!We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

6/10 Okay

Christine

Business traveller, Travelled with partner
Shocked at the most expensive parking of $40 per night and none available. No warning pre-booking that we’d need to do carpark hopping. We stay in hotels every week in Syd but was nearly double parking rate. Staff were lovely though.
Response from Quest Mascot Team on 30 Jan,2024
Dear Christine, Thank you for taking the time to share your experience with us and be reassured your feedback has been shared with our team and management. I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 21 Mar,2024
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

4/10 Poor

Liz

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 30 Jan,2024
Dear Liz, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Dipa

Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 31 Jan,2024
Dear Dipa, Many thanks for sharing your review with us.Thank you for choosing to stay at Quest Mascot.We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartment to be beautiful, clean, and central.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my time at Quest Mascot Airport
Stayed 3 nights in Jan 2024
Response from Quest Mascot Team on 31 Jan,2024
Dear Egidio,Many thanks for sharing your review with us.Thank you for choosing to stay at Quest Mascot.We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartment to be beautiful, clean, and central.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 31 Jan,2024
Dear John, Many thanks for sharing your review with us.Thank you for choosing to stay at Quest Mascot.We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartment to be beautiful, clean, and central.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

4/10 Poor

David

Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 31 Jan,2024
Dear David, Many thanks for sharing your review with us.Thank you for choosing to stay at Quest Mascot.We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartment to be beautiful, clean, and central.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Miraila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Quest Mascot Team on 31 Jan,2024
Dear Miraila, Many thanks for sharing your review with us.Thank you for choosing to stay at Quest Mascot.We are delighted to hear you enjoyed your stay with us and it is pleasing to read that you found our apartment to be beautiful, clean, and central.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Dec 2023
Response from Quest Mascot Team on 11 Jan,2024
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Eacham, Zetland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located to the airport and very helpfully pet friendly.
Stayed 2 nights in Jan 2024
Response from Quest Mascot Team on 9 Jan,2024
Dear Eacham, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

linda

Stayed 1 night in Jan 2024
Response from Quest Mascot Team on 9 Jan,2024
Dear Linda, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Xiong

Liked: Cleanliness, staff & service, property conditions & facilities
The closest dinning / shopping areas are all around 20 minutes walking distance.
Stayed 3 nights in Dec 2023
Response from Quest Mascot Team on 5 Jan,2024
Dear Xiong, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was clean and the staff friendly. good location if travelling by plane.
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 3 Jan,2024
Dear Guest,Many thanks for sharing your review with us,It's wonderful to hear of the friendly efficient service you received from our team at Quest Mascot. I'll be sure to pass this on to them and know we will be delighted!We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

6/10 Okay

Valentina

Travelled with family
Pillows are too high and the bed not comfortable.
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 28 Dec,2023
Dear Valentina, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position to domestic airport
Very helpful customer service. Well appointed 2 bedroom apartment, clean and very comfortable beds and pillows. Such a convenient position to domestic airport.
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 27 Dec,2023
Dear Terrie, Many thanks for sharing your review with us. It's wonderful to hear of the friendly efficient service you received from our team at Quest Mascot. I'll be sure to pass this on to them and know we will be delighted!We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in Sydney because it’s walkable to domestic terminal, Mascot station and shops. Great location, safe and quiet.
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 27 Dec,2023
Dear Simon, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

KEVIN, Ropes Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport. Can walk to station for quick transport to the city. Quick walk to Mascot high street for multiple food options. Have stayed here three times now. Staff are fantastic and friendly. Shuttle bus to airport.
Stayed 2 nights in Dec 2023
Response from Quest Mascot Team on 21 Dec,2023
Dear Kevin, Many thanks for sharing your review with us.It's wonderful to hear of the friendly efficient service you received from our team at Quest Mascot. I'll be sure to pass this on to them and know we will be delighted!We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

4/10 Poor

Tony

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No TV reception.
Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 19 Dec,2023
Dear Tony, Thank you for taking the time to share your experience with us and be reassured your feedback has been shared with our team.I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience. We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Billy

Stayed 1 night in Dec 2023
Response from Quest Mascot Team on 27 Dec,2023
Dear Billy,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2023
Response from Quest Mascot Team on 6 Dec,2023
Dear Barry, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Margaret

Stayed 3 nights in Nov 2023
Response from Quest Mascot Team on 6 Dec,2023
Dear Margaret,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

2/10 Terrible

Rebecca

Disliked: Property conditions & facilities
For the price I paid I would expect the AC to work. We should be notified of this outage so that we could of made alternative arrangements. A cheap evaporative cool in each room isn't sufficient in the humid Sydney climate. Won't be staying here again.
Response from Quest Mascot Team on 9 Dec,2023
Dear Guest,Thank you for providing this feedback and we appreciate all our guest feedback as we take it very seriously.I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid suite apartment like hotel, good amenities and easy walk to Sydney Domestic Airport
Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 30 Nov,2023
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated to the T2 Domestic Terminal. 5 Minute walk to Restaurants & Takeaway places Supermarket & Hotel on Botany Road Mascot.
Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 30 Nov,2023
Dear Guest,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

6/10 Okay

Jasmina

Stayed 4 nights in Nov 2023
Response from Quest Mascot Team on 19 Dec,2023
Dear Jasmina,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wonderful staff lovely to deal with. Dirty walls throughout, horrible smell in bathroom. Toletries in mini bottles not sealed and used. Convenient location in good proximity to the airport. Nice sized apartment. Unfortunately unlikely to stay again
Stayed 2 nights in Nov 2023
Response from Warm regards, Quest Mascot Team on 28 Nov,2023
Dear Jessica,Thank you for providing this feedback and appreciate all our guest feedback as we take it very seriously. I apologise for the inconvenience that this may have caused you. We will certainly do our utmost to improve on our guest experience and maintenance of our Hotel Apartments. Our management team are on the process to do renovation. I am sorry once again. We will be well more aware of this.If you would like to discuss this further, please email the property directly on pm.mascot@questapartments.com.au. We look forward to welcoming you back again soon.Warm regards,Quest Mascot Team

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ideal for one night stay, kitchen facilities, price and service was excellent.
Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 28 Nov,2023
Dear Tracey,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

TERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to airport
Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 24 Nov,2023
Dear Terry,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

4/10 Poor

Boyoung

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hot water didn't work
Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 22 Nov,2023
Dear Boyoung,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

6/10 Okay

Ben

Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 9 Dec,2023
Dear Ben,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Soon H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Quest Mascot Team on 22 Nov,2023
Dear Soon,Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

10/10 Excellent

Jean, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, close to airport
Stayed 2 nights in Nov 2023
Response from Quest Mascot Team on 18 Nov,2023
Dear Jean, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Quest Mascot Team on 18 Nov,2023
Dear Mark, Thank you for taking the time to share your experience with us and we are delighted to hear you enjoyed your stay.We look forward to welcoming you back again in the near future.Warm regards,Quest Mascot Team