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Reviews of Sheraton Grand Sydney Hyde Park

5 out of 5
Sheraton Grand Sydney Hyde Park
161 Elizabeth Street, Sydney, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1002 reviews" "
Rating 8 - Good. 174 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation in ideal location, however the Park View Room with 1 King Bed that I paid for was indeed not a King Size Bed at all, but 2 Single Beds pushed together to make up a King Sized Bed & this was a little disappointing as the Single Beds that were pushed together where one of the Single Beds was a little higher than the other Single Bed that it was attached to & there was an uncomfortable BUMP where both of these singles mattresses joined & also one mattress was softer than the other mattress. A little disappointed considering it is a 5 Star Hotel & should have a proper King & Queen Size mattress in their rooms that are actually advertised as a King or Queen Size Bed
Stayed 6 nights in Apr 2024

6/10 Okay

CHENYAN

Liked: Staff & service, amenities, property conditions & facilities
Staff service in general is very good. Just the waitress and barista at the dinning area were having some frustration due to too many orders. I could only order my coffee through waiters.
Stayed 1 night in Apr 2024

8/10 Good

Aditi

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

moses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Frances, YELLOWKNIFE

Travelled with family
Liked: Property conditions & facilities
Beautiful hotel right downtown Sydney AU. Couldn’t ask for a better.location.
Stayed 1 night in Apr 2024

10/10 Excellent

Frances, YELLOWKNIFE

Travelled with family
Liked: Cleanliness, amenities
Each room has its own unique room layout. Absolutely beautiful. I have been in many hotels around the world and truthfully this is the overall best hotel I’ve stayed in.
Stayed 2 nights in Apr 2024

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jared

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$1100 room holding fee was worth more than the stay. Booked through expedia was good but was charged $19.46 credit card fee bey the hotel without knowing 😑. If you book for an agreed price should not be charge extra fees by the hotel. I am disputing with the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious and well equipped room
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful hotel. I travel a lot and I couldn’t find a flaw. Extremely clean, luxuriously comfy beds, gorgeous rooms, lovely staff and fantastic location. This would be a wonderful hotel for a special occasion or staycation as it really feels luxurious. Highly recommend for any kind of traveler.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesusa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly and helpful! Spacious room. We enjoyed our stay and plan to come back!
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the highest star rating! WOW, truly amazing service, welcome gift and everything perfect! Truly exceptional :) Thank you!
Stayed 3 nights in Mar 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walk-in wardrobe/ baggge area was great, the bathroom size. Nd decor was great, shower hit water was good, room decor was s n lovely and suze good, the bed was very Xi for table, loved the breakfast array.
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, excellent restaurant on site a shame that on Expedia it said the seafood buffet was still available but it's long gone - it was one of the main reasons I booked this hotel. The staff were fantastic. Location perfect for all your shopping needs
Stayed 1 night in Feb 2024

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful, the location is very convenient for Sydney CBD. Food was very good indeed.
Stayed 4 nights in Feb 2024

10/10 Excellent

Benson

Stayed 1 night in Feb 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast options
Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024

10/10 Excellent

Leanne

Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Adrian

Liked: Amenities
Very relaxing experience
Stayed 1 night in Feb 2024

10/10 Excellent

Kaili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our "date night" stay at the Sheraton Grand was just wonderful. My last stay at this hotel was an enforced 2-week quarantine during the Covid pandemic, so staying in the same room type might have been jarring, but it wasn't. The rooms are spacious and beautifully decorated, bathrooms are all marble and luxurious, and every member of staff was friendly and helpful. The bed linens are luxurious and the bed is super comfortable. We used the jacuzzi, pool, sauna and steam rooms - all spotlessly clean and void of other patrons. We didn't eat at the hotel, or have a drink in the bar, but we did use the Executive Lounge which is well worth the upgrade. The Lounge food, drinks service, breakfast etc. was wide-ranging, continually refreshed, and the views are sensational. The hotel is well located opposite Hyde Park, right next to St James station and Pitt St. mall. We ate dinner at a restaurant at Circular Quay and the walk there and back was quick and easy. There is even a bottle shop just to the left of the main entrance...just in case.
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
Beautiful accommodations, across from an iconic park, with easy access to all the city has to offer. If you have the opportunity, take advantage of the breakfast buffet!
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Sheraton. The room was lovely, much more spacious than I expected, and the hotel was really beautiful. All of the staff were very kind, courteous and helpful (restaurant and hotel). Would definitely stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jung Im, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Busy season but was great service and proximity to the malls and the cathedral was the best, primary reason for choosing Sheraton for our stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at this beautiful hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was upgraded to a better room on the top floor but did not have acess to the facilities offered. Got given vouchers for the bar but went to the bar only to find it was closed at about 10.45pm on Saturday night.
Stayed 1 night in Jan 2024

10/10 Excellent

Nikolaos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff and facilities were wonderful.
Stayed 1 night in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Check in Staff can be hard to understand .
Stayed 2 nights in Jan 2024

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found everything about this booking to be hassle free. The room was large and comfortable. Much nicer than I had expected for the reasonable price I paid. Parking was a breeze under the hotel, and a short easy stroll to various restaurants for dinner. Will book here again when I'm in town next.
Stayed 1 night in Jan 2024

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location so close to everything you need for a city stay! Rooms & amenities were very clean & well maintained. Breakfast is ok could do better with quality maybe less quantity.
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Room wasn't ready when we got there because we had an early morning flight but we were notified as soon as it was set for us. Great service.
Stayed 7 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. We booked a park view but our first room was a view only if we stuck our head out of the window and swivelled our necks by 100 degrees, basically. We returned to the lobby and the next staff member happily provided us with a new room which was a good park view, albeit on a low level. Otherwise we had a lovely stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Cecille

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Another comfortable stay at the Sheraton Grand. Attentive reception, prompt concierge, warm staff! Overall an enjoyable weekend! Pool facilities clean, water great temperature.
Stayed 1 night in Jan 2024

8/10 Good

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great location
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel with quiet and comfortable rooms. The buffet breakfast was amazing, so much choice! Super convenient for all transport. Would stay here again in a heartbeat.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason, Northmead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are polite. Breakfast is first class!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific buffet breakfast options. Friendly, helpful staff. Rooms clean and top quality. Great pool, central location. Parking underneath. Highly recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. Great breakfast
Stayed 2 nights in Jan 2024

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Sheraton for a weekend in Sydney. Walking distance to almost everything, staff were great, food in the restaurant and the breakfast buffet were impeccable. Shame a huge crane blocked our view of Centrepoint tower! Thank you, I would def stay again
Stayed 2 nights in Jan 2024

10/10 Excellent

Brinwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely wonderful
Stayed 1 night in Jan 2024

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Stayed 4 nights in Jan 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

NATALIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Buffet breakfast was excellent
Stayed 1 night in Jan 2024