Exterior

Reviews of Kimpton Da an Taipei, an IHG Hotel

4.5 out of 5
Kimpton Da an Taipei, an IHG Hotel
No. 25, Lane 27, Section 4, Ren'ai Road, Da'an District, Taipei

Reviews

9.6

Exceptional

Rating 10 - Excellent. 353 out of 438 reviews" "
Rating 8 - Good. 61 out of 438 reviews" "
Rating 6 - Okay. 16 out of 438 reviews" "
Rating 4 - Poor. 6 out of 438 reviews" "
Rating 2 - Terrible. 2 out of 438 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

YP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, unique layout rooms, conveniently located outside door 3 of the subway station! Superb service provided by awesome crew at the kimpton Da an!
Stayed 3 nights in Apr 2024
Response from Sincerely, Matthew Lim General Manager on 16 May,2024
Dear YP, Thank you so much for your fantastic review! We are delighted to hear that you appreciated the spacious and uniquely laid out rooms at Kimpton Da An, as well as our convenient location right by the subway station. Our team strives to provide superb service, and it's wonderful to know that our efforts have made a positive impact on your stay.We will share your kind words with our crew, who will be thrilled to know they are doing a great job. We look forward to welcoming you back soon for another excellent experience.

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sincerely, Matthew Lim General Manager on 16 May,2024
Dear Shan, Thank you for giving us a perfect rating! We are thrilled to see that you had a wonderful stay with us. Our team strives to provide exceptional service, and it's heartening to know that we met your expectations.We look forward to welcoming you back soon for another excellent experience at our hotel.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly an urban oasis! The lobby is really calm and soothing. Staff is so friendly and helpful. Rooms were well-designed, spacious (for the city!), and clean. We also tried some drinks at The Tavernist and we had a great experience there as well. highly recommend!
Stayed 1 night in Apr 2024
Response from Sincerely, Matthew Lim General Manager on 18 Apr,2024
Dear Alice, Thank you so much for sharing your wonderful experience! We are thrilled to hear that you found our hotel to be an urban oasis. It’s great to know that the calm and soothing atmosphere of our lobby, along with the friendly service provided by our staff, made a positive impact on your stay. We’re also delighted that you enjoyed the spacious and clean design of our rooms and had a great experience at The Tavernist. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facility, would stay again.
Stayed 1 night in Feb 2024
Response from Sincerely, Matthew Lim General Manager on 11 Mar,2024
Dear Johan, We're so grateful for your wonderful review and thrilled to hear about your positive experiences at Kimpton Da An, especially with our convenient location and the friendly assistance from our staff. It's an honor to have hosted you for the second time during your visit to Taipei, and we're delighted to know we've continued to meet your expectations. Thank you for choosing us for your stay. We look forward to welcoming you back for many more memorable visits in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sincerely, Matthew Lim General Manager on 7 Feb,2024
Dear William,Thank you for choosing our hotel for your recent stay and for taking the time to leave us a good rating on Expedia..It's always rewarding for our team to know that our efforts in providing excellent service and accommodations are appreciated by our guests.We look forward to the opportunity to welcome you back in the future and hope to continue exceeding your expectations with each visit.

10/10 Excellent

LuJun

Stayed 3 nights in Jan 2024
Response from Sincerely, Matthew Lim General Manager on 26 Mar,2024
Dear LuJun,We greatly appreciate you taking the time to share your positive feedback following your recent visit to Kimpton Da An. It's heartwarming to learn that your stay was enjoyable. Our heartfelt thanks for selecting us for your visit. We eagerly anticipate the opportunity to host you once more.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Everything's excellent.. Warm and helpful staff.. Good location.. Will stay again when in Taipei..
Stayed 2 nights in Jan 2024
Response from Gratefully, Matthew Lim General Manager on 18 Jan,2024
Dear Melissa, Thank you so much for your positive feedback! We're thrilled to hear that everything met your expectations and that you had an excellent experience at our hotel. Our team takes great pride in providing warm and helpful service, and we're delighted to know that it made a positive impact on your stay.We're glad you found the location convenient, and we look forward to welcoming you back when you're in Taipei again. If there's anything specific you enjoyed or if there are ways we can make your next stay even more enjoyable, please feel free to let us know. We appreciate your support and the opportunity to host you.Safe travels, and we can't wait to have you back!

6/10 Okay

talia

Stayed 1 night in Dec 2023
Response from Sincerely, Matthew Lim General Manager on 25 Jan,2024
Dear talia, We sincerely apologize for any inconvenience you may have experienced during your interaction with us. At Kimpton Da An Hotel, we continuously strive to provide exceptional service, and it's concerning to see a 3-star review without specific feedback.Could you kindly share more details about the issues or challenges you faced? Your feedback is invaluable to us in our ongoing efforts to enhance our services. Please email or DM us, so we can address any concerns directly and ensure they are promptly resolved.Thank you for giving us an opportunity to better our services.

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023
Response from Sincerely, Matthew Lim General Manager on 25 Jan,2024
Dear Andrew,Thank you for choosing our hotel for your recent stay and for taking the time to leave us a 5-star rating on Expedia. We are thrilled to see such a high rating and take it as a sign that you had a pleasant and satisfying experience with us.It's always rewarding for our team to know that our efforts in providing excellent service and accommodations are appreciated by our guests.We look forward to the opportunity to welcome you back in the future and hope to continue exceeding your expectations with each visit.

10/10 Excellent

Chun Yin

Stayed 3 nights in Dec 2023
Response from Sincerely, Matthew Lim General Manager on 29 Dec,2023
Dear Chun Yin,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay at Kimpton Da An Hotel! We're thrilled to hear that you had a fantastic experience with us.Your recommendation means the world to us, and we can't wait to welcome you back on your next visit to Taipei.Once again, thank you for choosing Kimpton Da An Hotel. We look forward to hosting you again soon!

6/10 Okay

KIN MAN RAY

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sincerely, Matthew Lim General Manager on 29 Dec,2023
Dear KIN MAN RAY, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honesty and value your input as it helps us to identify areas where we can improve.We're sorry to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience you may have encountered. If you could provide more specific details, it would be immensely helpful for us to address and rectify any issues.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Oct 2023
Response from Sincerely, Matthew Lim General Manager on 13 Dec,2023
Dear Steven,Thank you for your fantastic review! We're delighted to hear that everything about your stay was excellent. Providing our guests with an exceptional experience is our top priority, and it's wonderful to know that we succeeded during your visit.We appreciate your choice to stay with us, and we look forward to welcoming you back for another outstanding experience at Kimpton Da An!

8/10 Good

Yoorim

Travelled with group
Liked: Staff & service, room comfort
Great location (Transportation) & Modern place
Kimpton is one of my favority brand in the World. This was the reason to chose this hotel in this Taipei travel. 1) Excellence location: If you plan to use TSA (Songshan Airport), only less than 30 min from Airport to Hotel (by Subway or Taxi). And also can use blue (BL) and brown (BR) line subway easily. Can reach Dongmen area by walk or bike. You can rent bike from hotel too. 2) Modern place: The hotel built recently. Overall design and facility place quite new and morden. 3) Pet friendly: Love this point too. Kimpton brand is generaly pet-friendly. No need additional charge and hotel prepare the amenity for your love one (pet) too. This time, I didn't travel with pet. However I could see the time spend with the others having a great time with pet in Happy hour.
Stayed 2 nights in Nov 2023
Response from Sincerely, Matthew Lim General Manager on 13 Dec,2023
Dear Yoorim,Thank you for choosing Kimpton Da An during your Taipei travel and for taking the time to share your wonderful experience with us! We are truly honored to be one of your favorite brands in the world.We're thrilled to know that you appreciated our excellent location, making it convenient for travel to and from Songshan Airport and providing easy access to the subway lines. It's fantastic to hear that you found our hotel's overall design and facilities to be modern and new. We take pride in creating a contemporary and comfortable environment for our guests.We're also delighted that you enjoyed our pet-friendly policy. Kimpton is committed to creating a welcoming atmosphere for both our human and furry guests. It's heartwarming to hear about the positive experiences others had during our Social Wine Hour while spending time with their pets.Even though you didn't travel with a pet this time, we hope you felt the warmth and inclusivity of our pet-friendly environment. We appreciate your kind words, and it would be our pleasure to welcome you back for another exceptional stay at Kimpton Da An.Safe travels, and we look forward to hosting you again in the future!

10/10 Excellent

Changhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and wonderfully central!
Stayed 1 night in Nov 2023
Response from Sincerely, Matthew Lim General Manager on 28 Nov,2023
Dear Changhua,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at Kimpton Da An Taipei! We are thrilled to learn that you had an exceptional experience and that our team's efforts contributed to making your stay memorable.Our team strives to provide outstanding service, and we're truly grateful for your kind words about the front desk and concierge staff. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay in the heart of Taipei.Sincerely,Matthew LimGeneral Manager

10/10 Excellent

Kiwi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and comfortable stay
Stayed 3 nights in Nov 2023
Response from Sincerely, Matthew Lim General Manager on 20 Nov,2023
Dear Kiwi, Thank you for choosing to stay with us and for taking the time to leave a wonderful 5-star review on Expedia. We're thrilled to hear that you enjoyed your experience at our hotel.We strive to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know when we've succeeded. Your positive feedback encourages and motivates our team to continue delivering outstanding hospitality.If your travels bring you back to Taipei, we would be honored to welcome you again. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.Sincerely,Matthew LimGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Sincerely, Matthew Lim General Manager on 10 Nov,2023
Dear Anonymous,Thank you for taking the time to leave such an exceptional 10-star review. Your glowing feedback is deeply appreciated, and it means the world to us.Your continued support and positive reviews inspire us to continually strive for excellence. We look forward to welcoming you back for another outstanding stay in the future. If there are any specific preferences or requests you have for your next visit, please do not hesitate to reach out. Your satisfaction is our top priority.

10/10 Excellent

Seng Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Social hours and breakfast soy milk are a nice touch. Customer service is top notch as one would expect from Taiwanese, staff are always friendly and up for a chat. Amenities slightly lacking in room toilet though I suppose you can request for them.
Response from Sincerely, Matthew Lim General Manager on 6 Nov,2023
Dear Seng Yen,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated our evening social hours, breakfast soy milk, and the top-notch customer service provided by our friendly staff.We take great pride in ensuring our guests feel welcome and at home, and it's wonderful to know that our team's friendliness and willingness to engage in a chat left a positive impression.Your point about amenities in the room's toilet is well taken, and we appreciate your understanding that you can request them. We're continuously looking for ways to improve our offerings, and your feedback helps us in that regard.We look forward to welcoming you back for another enjoyable stay, and if there are any specific preferences or requests for your next visit, please don't hesitate to let us know.

8/10 Good

Kyle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our first experience staying at a Kimpton hotel. Previously through friend’s invite, I had brunch on the 12th outdoor area, overall was a positive experience. I particularly liked its private vibe. When it comes to value, as the Taiwanese like to quote “value of CP”, honestly it was in the low side for me. I truly enjoyed all the thoughtful design details in the room. Overall the cleanness fell short. Not very thorough. The staff were always very helpful and friendly. The breakfast selection was great and with more than good amount in quantity. We stayed here for 4 nights this trip. While I understood that the room assignments are rather on a first come first serve base, for the clients who stay more than 2/3 nights should have a bit more of the latitude on the floor choices as on those lower floors at this particular location, wasn’t that aesthetically pleasing on general.
Stayed 4 nights in Oct 2023
Response from Sincerely, Matthew Lim General Manager on 3 Nov,2023
Dear Kyle,Thank you for sharing your experience and providing valuable feedback after your first stay at a Kimpton hotel. We truly appreciate your insights, and they help us improve our offerings and services.We're delighted to hear that your previous visit to our 12th-floor restaurant-The Tavernist's outdoor area for brunch left a positive impression and that you appreciated the private vibe it offers. We take pride in creating unique and welcoming spaces for our guests to enjoy.Regarding the value for your stay, we understand the importance of the "value of CP" We strive to provide a balance of comfort, amenities, and service in line with our pricing. Your feedback on this aspect is duly noted,.We're pleased to know that you enjoyed the thoughtful design details in the room and the generous breakfast selection. However, we apologize that the cleanliness did not meet your expectations. We already address this issue with our housekeeping team to ensure a more thorough and consistent cleaning process.Your point about room assignments for longer stays is well taken, and we appreciate your suggestion. While we do our best to accommodate preferences, your feedback highlights an area where we can make improvements in guest satisfaction.We're grateful for your compliments about our helpful and friendly staff. They are committed to providing excellent service, and your acknowledgment means a lot to them.Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. If there are any specific preferences you'd like to discuss for your next visit, please don't hesitate to reach out.Sincerely,Matthew LimGeneral Manager

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a minute walk to the subway, the room is modern, spacious and clean. This hotel will still be my choice next time I come to Taipei
Stayed 3 nights in Sep 2023
Response from Sincerely, Matthew Lim General Manager on 5 Oct,2023
Dear Irene, Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you appreciated our prime location, as well as the modern, spacious, and clean design of our rooms.Your decision to choose us again on your next visit to Taipei is the highest compliment we could receive. We're committed to maintaining and even surpassing the standards you enjoyed during your stay.We eagerly await your return and look forward to welcoming you back!

10/10 Excellent

SIVANESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 Star Kimpton Da An Service
Fantastic stay at Kimpton Da An. We originally planned to stay 2 nights and move to W Hotel but we decided to extend our stay after just one night. We were super impressed by the awesome service and excellent location. The hotel is near the MRT exit and is a great licale for foodies with so many excellent eateries nearby. A special shout out to the Kimpton team of Jeff, Hunter and everyone else. They made us feel so welcome and we extremely attentive and proactive - well done team. 6 star service and we'll definitely come back to visit. A HUGE THANK YOU!!!
Stayed 2 nights in Oct 2023
Response from Sincerely, Matthew Lim General Manager on 5 Oct,2023
Dear SIVANESH,We are truly honored and delighted by your heartfelt review of your stay at Kimpton Da An.It's a tremendous compliment to know that you extended your stay with us over another option, and we're thrilled to have left such a lasting impression with our service, location, and especially our team. Jeff, Hunter, and the rest of the staff genuinely appreciate your shout out; it serves as a motivating reminder of why we do what we do.We take pride in our attention to detail and our commitment to creating memorable experiences for our guests. Your "6 star" accolade warms our hearts, and we genuinely can't wait to welcome you back for another fantastic stay.Once again, a huge thank you from all of us at Kimpton Da An!Sincerely,Matthew LimGeneral Manager

10/10 Excellent

Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made the whole stay excellent, very friendly and with great recommendations. Looking forward to returning soon.
Stayed 4 nights in Sep 2023
Response from Sincerely, Matthew Lim General Manager on 28 Sept,2023
Dear Paulo, Thank you for choosing Kimpton Da An Hotel and for sharing your kind words with us. We're thrilled to hear that your stay was excellent, all thanks to our friendly and helpful staff.Our team takes great pride in providing outstanding service and offering recommendations to ensure our guests have a memorable experience. We're delighted that you appreciated their efforts.We can't wait to welcome you back to our hotel soon. If there's anything specific you'd like for your next visit, please feel free to let us know, and we'll do our best to make it even more enjoyable.Sincerely,Matthew LimGeneral Manager

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Sincerely, Matthew Lim General Manager on 18 Aug,2023
Dear Andy,We are absolutely thrilled by your glowing 10-star review for Kimpton Da An Hotel on Expedia! Thank you for taking the time to share your exceptional experience with us.It's truly heartwarming to know that we hit the mark and provided you with a memorable stay that exceeded your expectations. Our team takes great pride in crafting exceptional moments for our guests, and we're overjoyed to hear that we succeeded during your visit.Should your travels lead you back to our area, we would be absolutely delighted to welcome you back to Kimpton Da An Hotel. Until then, we wish you wonderful adventures and hope to have the pleasure of serving you again in the future.

10/10 Excellent

Kevin, Las Vegas

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this place! VERY friendly staff, convenient location, and pets are allow!!! As I arrived, I was immediately greeted. The lobby were full of guests checking out and in, but if you have Elite status, please informed them so at least you don’t have to wait in line, be seated and offer a refreshment beverage while the check in process is initiated for you. Everyone here speaks fluent English, eager to please and take cares of you! So BE kind and patience, no one’s can read minds, if you like or don’t like something, let’s them know, I’m sure they will take cares of your needs. It’s a 5 stars hotel in my book, definitely will come back again with my pet.
Stayed 1 night in Jul 2023
Response from Matthew Lim on 27 Jul,2023
Dear Kevin,Thank you for sharing your wonderful comment with other travelers following your recent stay at Kimpton Da An. We are delighted to learn that you appreciate our prime location, pet friendliness and the way we treat our guests! Here at Kimpton, we believe heartfelt human connection elevates guests’ quality of staying experience. It was our pleasure to host you and deliver the above and beyond service! We hope to welcome you back soon!Sincerely,Matthew LimGeneral Manager

10/10 Excellent

Wen-ling

Stayed 4 nights in Jul 2023
Response from Sincerely, Matthew Lim General Manager on 14 Aug,2023
Dear Wen-ling,Thank you so much for your love and support. We appreciate your 5-star review.Thank you again for your feedbacks, and we look forward to welcoming you to our hotel soon!

10/10 Excellent

KEI YEE GABRIELLE

The staff are v helpful and professional. I really enjoy the stay with Kimpton.
Stayed 4 nights in Jun 2023
Response from Sincerely, Matthew Lim General Manager on 17 Jul,2023
Dear KEI YEE, Thank you for taking the time to share with other travelers your experience following your stay at Kimpton Da An. We are indeed delighted to hear that you had a wonderful journey and Kimpton colleagues were able to turn the moment into memories. Thank you once again for choosing us and we look forward to seeing you soon.

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sincerely, Matthew Lim General Manager on 25 Jul,2023
Dear Andy, 謝謝您的滿分推薦。我們期待您再回到金普頓的那天,再次體驗金普頓的人文文化與設計美學,下次見。

10/10 Excellent

John H, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the Staff are terrific, clearly led by Matthew a terrific GM. Very congenial spirit with the Happy Hour and Breakfast coffees.
Stayed 4 nights in May 2023

10/10 Excellent

WEIZHONG

Stayed 1 night in May 2023

10/10 Excellent

Ryutaro

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most dog friendly hotels in Taipei. I celebrated my birthday here and the staff were nothing short of amazing in caring for me, my girlfriend, and my girlfriends’ dog! The restaurant on the 12th floor, The Tavernist, also served amazing food for a decent price as well - and they are also very dog friendly! Could not have had a better experience here.
Stayed 2 nights in May 2023

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was such a nice place to stay - conveniently located and the staff was amazing!
Stayed 3 nights in Apr 2023

10/10 Excellent

Ih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice modern property with impeccable services.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Yuan Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Love it! Besides good condition of the facility, Nothing but outstanding and friendly staffs. Highly recommended for sure!!
Stayed 5 nights in Dec 2022

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Shu hui

Travelled with partner
Disliked: Amenities, property conditions & facilities
Compare to so many high / medium -rated hotels that I stayed in the past, many aspects of this hotel are below average. Consider this fact, the price this hotel charged is overly expensive.
Response from Sincerely, Matthew Lim General Manager on 24 Dec,2022
Dear Shu Hui,Thank you for taking the time to share with other travelers your recent experience at Kimpton Da An. We regret to learn that you were not fully content with the experience and failed to turn your experience around. Your feedback is very important to us, we hope we will have the opportunity to learn more about your stay experience in order to provide a more refined future stay that is tailored to your preference. Thank you once again and we look forward to hearing from you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new go-to hotel in Taipei
THIS HOTEL IS AMAZING!! It is tastefully designed and the staffs are very attentive and professional! The layout of the hotel room is also very efficient and make good use of the available space. The daily morning kickstart (crossiant and soy milk) and daily evening social hour (complimentary wine) adds a unique touch to the hotel. Location is very good too. A few minutes walk from Zhongxiao Fuxing exit 3 and near alot of good restaurants. This will now be our go-to hotel everytime we visit Taipei! Do note that it's a boutique hotel with the toilet semi/partially open so it will be more suitable for couples instead. ^^
Stayed 2 nights in Dec 2022

8/10 Good

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality boutique hotel, rooms nice, lobby warm. But too few elevators so every time long wait. The 2 elevators also used for service and staff not trained to make room for 1 or 2 customers to also ride elevator. Staff are friendly, but they should try to allow customers to share elevators instead of leaving luggage cart or clearing cart right in middle
Response from Sincerely, Matthew Lim General Manager on 13 Dec,2022
Dear Clarence, Thank you for taking the time to review the property following your recent stay at Kimpton Da An. We regret to learn about the situation that had happened to you. We've looked into it and communicate with related department and improve our service. We believe when you come back next time, your experience will be a better one.

6/10 Okay

Wai Wah Andy

Liked: Staff & service, property conditions & facilities
Overall experience was fair. Day of check-in though mentioned will call me when room is ready but didn't and the house keeping needs to improve where items either are not cleaned thoroughly ie., cups with stains & matts with long hair stuck in it. I would like to mentioned two staff that stand out Human at the front door and Judy in-check counter that tried to rearrange my accommodation due to bathroom drainage issue. I would recommend this hotel for location and being one of the newest hotel post covid. However the service overall can be improve on specific areas as mentioned.
Stayed 9 nights in Nov 2022
Response from Sincerely, Matthew Lim General Manager on 30 Nov,2022
Dear Andy,Thank you for taking the time to share your constructive feedback. Kimpton strives to deliver the most humanly possible approach to our beloved guests. We regret to learn from you that the cleaning service didn’t meet your expectations. This is certainly not our intention and not how we wish our guest to experience. Rest assured your feedbacks have been presented in the concerned department, it is our duty to provide you with a comfortable and quiet stay. It will help us to improve our service in future. Nonetheless, we are still appreciative to receive your heartwarming comments on Judy. Thank you for choosing to stay human as we do, and we look forward to welcoming you back soon. Hopefully, your experience will be an improved one when you come back next time.

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumb up for sure!!
Friendly and professional staffs are the asset of the hotel, plus, location, condition,..... definitely a good choose for everybody especially their pet friendly policy. Highly recommended!!
Stayed 2 nights in Oct 2022
Response from Sincerely, Matthew Lim General Manager on 30 Nov,2022
Dear Andy,Thank you for staying with us and the perfect 10. We hope to see you very soon.

10/10 Excellent

Jourdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022
Response from Sincerely, Matthew Lim General Manager on 13 Dec,2022
Dear Jourdan, 謝謝您的滿分10顆星。希望很快就可以再迎接您的到來!

10/10 Excellent

Lii-Tsyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sincerely, Matthew Lim General Manager on 15 Sept,2022
Dear Lii-Tsyr,謝謝您給予金普頓大安的滿分五顆星評價。很開心金普頓獨特的人文與服務精神能獲得您的青睞,我們希望可以持續這樣的友好體驗,也期待與您再相聚金普頓的時光。下次見!

10/10 Excellent

Wei Chu

Stayed 1 night in Jan 2022
Response from Matthew Lim General Manager on 28 Mar,2022
Dear Wei Chu , 謝謝您與大家分享您在金普頓大安的體驗。金普頓以設計為先,並以人為本的理念,感謝您體會到酒店的心意。再次感謝您的滿分推薦,期待下次見。 Sincerely, Matthew Lim General Manager

10/10 Excellent

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel for stay in Taipei
Nice, modern, and friendly hotel with helpful and professional staffs. Good location and EZ access parking. Highly recommended! (Pet friendly too!!)
Stayed 6 nights in Dec 2021
Response from Matthew Lim General Manager on 27 Jan,2022
Dear ANDY , thank you for such lovely comment! It was our pleasure to host you in Taipei and we are so glad you enjoyed the overall experience. We hope to welcome you back soon. See you in Taipei, your home away from home! Sincerely, Matthew Lim General Manager

10/10 Excellent

alex

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021
Response from Matthew Lim General Manager on 8 Jan,2022
Dear alex, 謝謝您與大家分享您在金普頓大安的體驗。酒店Neri&Hu的極簡設計美學以及營造出的室內靜謐空間,讓城市裡的旅行也可以很放鬆,金普頓感謝您的滿分推薦,我們期待下次見。 Sincerely, Matthew Lim General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sincerely, Matthew Lim General Manager on 6 Dec,2021
Dear Anonymous, 謝謝您的滿分十顆星!金普頓大安期待您下次的到來!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Customer service upon arrival was amazing, hotel facilities are fairly new and stylish. Our room had a balcony with a view of Taipei 101.
Stayed 1 night in Nov 2021
Response from Sincerely, Matthew Lim General Manage on 6 Dec,2021
Dear Heather, Thank you for sharing your fabulous experience with us. We are thrilled that you have enjoyed this stay here. We hope to welcome you back again!

10/10 Excellent

Chiumiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience of staying here.
Friendly staff, delicious food, easy parking, comfort space. This is my second time to just spend the weekend and get myself relaxed in this hotel.
Stayed 1 night in Oct 2021
Response from Matthew Lim General Manager on 18 Oct,2021
Dear Chiumiao, Thank you for leaving your five-star review following your recent experience at Kimpton Da An. Kimpton not only offers a space for rejuvenation but provide you with the sense of belonging, a weekend sanctuary that enriches your mind with sociable staffs. We’re grateful to receive your wonderful comment and can’t wait to welcome you back. Sincerely, Matthew Lim General Manager

10/10 Excellent

Hsiao Han

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from Sincerely, Matthew Lim General Manager on 13 Dec,2022
Dear Hsiao, 謝謝您給予金普頓大安的滿分五顆星評價。每天晚間五點半至六點半的Evening Social Hour,除了會無限提供紅白葡萄酒與啤酒外,米其林餐盤推薦The Tavernist餐廳準備的下酒小點也絕不要錯過。希望不久的將來可以再迎接您來金普頓享受城市之旅,我們下次見!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Matthew Lim General Manager on 19 Jul,2021
Dear Anonymous, 謝謝您與大家分享您在金普頓大安的滿分體驗。感謝您的完美評價,欣慰您也感受到了金普頓滿滿的人情味。Neri&Hu的設計是否也讓您的住宿體驗昇華。再次感謝您選擇金普頓大安,我們期待與您再相聚的時刻。 Sincerely, Matthew Lim General Manager