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Reviews of United Hotel

4 out of 5
United Hotel
200 Kwang-fu South Road, Taipei

Reviews

8.2

Very good

Rating 10 - Excellent. 351 out of 1001 reviews" "
Rating 8 - Good. 446 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying this hotel for years. This is the first time I stayed after pandemic. Even though the facilities is a bit of wearing out, it is still very nice. And the professional and friendly staffs are another reason for me to go back. The location is probably the best compare to other hotels in Taipei. It’s so easy to go everywhere from there. And their bed is very comfy. However, the bathroom was not design for shower purpose. If you are a bath person, the design is a great design for you. For shower people, the shower head is not exactly in a right position. I made the room wet the first time I took a shower. So i had to carefully shower if I dn’t want a wet room. It’s not difficult and you can always ask for more towers.

4/10 Poor

Zhongquan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is more like a run down motel than a 4 star hotel. Worn furniture, torn window curtains, burned carpet, worst of all the room has bad smell.
Response from Reservation Team on 8 Jan,2024
Thank you for your feedback. Since July 22, we will update the air-conditioning pipes, bathroom equipment, etc. by floor. We will submit your opinions to the company as the next direction to improve housing quality.

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I visited Taipei 6 times for 100 days the past year. This is one of the worst hotels I stayed at (13-15 hotels this year). Lobby and restaurant looks nice, and that’s where it ends. Room had worn carpet, lumpy bed, baseboards scratched up, bathroom had mold on the caulking and around the sink and mirror. Gross!!!! The water pressure was too low—-took 30 min to fill the tub and couldnt shower off the soap. Asked to use the restaurant at 1am for a call i had to make to my US office and the desk staff said we cant use that area after hours—-im not eating, just sitting on a chair! He said to use lobby, but they have christmas music playing loud and said they cant turn the volume down. Definitely not worth the $119 rate. Lot of hotels at $90-110 that are better.
Stayed 2 nights in Dec 2023
Response from Reservation Team on 7 Dec,2023
Thank you for your feedback. Since July 22, we will update the bathroom equipment, etc. by floor. We will submit your opinions to the company as the next direction to improve housing quality.

8/10 Good

Mark, Playa del Rey

Stayed 3 nights in Nov 2023
Response from Reservation Team on 20 Dec,2023
Thank you for your support. We expected to see you next time.

8/10 Good

Calvin

Travelled with family
Liked: Staff & service
Good location, very friendly . take 5 minutes to get hot water.
Stayed 10 nights in Nov 2023
Response from RESERVATION on 28 Nov,2023
Thank you for your support. We expected to see you next time.

6/10 Okay

cam

Travelled with family, Travelled with group
Liked: Staff & service
Staff is very friendly and helpful. Located in walking distance to many eatery, even to night market and Taipei 101 building. However, room is very outdated. Room has an odor, damp carpet smell like moldy smell. Room experience is not pleasant
Stayed 3 nights in Nov 2023
Response from RESERVATION on 28 Nov,2023
Thank you for your feedback. Since July 22, we will update the air-conditioning pipes, bathroom equipment, etc. by floor. We will submit your opinions to the company as the next direction to improve housing quality

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, dirty, moldy and outdated. Our room was triangular shape without a window opening to fresh air. We expected far more for the price. We do not recommend staying here
Stayed 1 night in Nov 2023
Response from RESERVATION on 28 Nov,2023
Thank you for your feedback. Since July 22, we will update the air-conditioning pipes, bathroom equipment, etc. by floor. We will submit your opinions to the company as the next direction to improve housing quality

6/10 Okay

Martin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good. The hotel really need remodeling. The doormen are wonderful, they provided five-star hotel service.
Stayed 2 nights in Nov 2023
Response from RESERVATION on 28 Nov,2023
Thank you for your support. We expected to see you next time.

8/10 Good

Chin

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2023
Response from Reservation Team on 20 Oct,2023
Thank you for your support. We expected to see you next time.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Great location
Hotel was under renovation and repair, a bit dusty, and air conditioning was not working for one day
Stayed 4 nights in Aug 2023
Response from Jessica on 11 Sept,2023
Thank you for your feedback. Since July 22, we will update the air-conditioning pipes, bathroom equipment, etc. by floor. We will submit your opinions to the company as the next direction to improve housing quality

10/10 Excellent

Gahyeon

Stayed 1 night in Aug 2023
Response from Reservation Team on 22 Sept,2023
Thank you for your support. We expected to see you next time.

6/10 Okay

Yik Sze

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Reservation Team on 18 Aug,2023
Thank you so much for your feedback.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Jessica Liu on 7 Aug,2023
Thank you for your support. We expected to see you next time.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
2 min walk to Metro station, lots of restaurants nearby, although the hotel is a bit old.
Stayed 7 nights in Jun 2023
Response from Reservation Team on 4 Jul,2023
Thank you so much for your feedback.

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Reservation Team on 5 Jul,2023
Thank you so much for your feedback.

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jun 2023
Response from Reservation Team on 4 Jul,2023
Thank you so much for your feedback.

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Jun 2023
Response from Reservation Team on 4 Jul,2023
Hello Yueh. Thank you so much for your feedback.

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Clean room
Stayed 3 nights in Jun 2023
Response from Reservation Team on 4 Jul,2023
Thank you so much for your feedback.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Reservtaion on 1 Jul,2023
真心謝謝您的愛顧。期待您的光臨

8/10 Good

Nabil

Liked: Cleanliness, staff & service
Great location! Friendly staff! However, the building needs renovation!
Stayed 2 nights in Jun 2023
Response from Reservtaion on 1 Jul,2023
thank you very much for comingWe are currently working on a renovation planLooking forward to seeing you again

8/10 Good

Yueh Huei, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
walking distance to MRT station, near by many choice of dinning options. easy to get transport. .
Stayed 1 night in Apr 2023
Response from Reservtaion on 1 Jul,2023
thank you very much for comingWe are currently working on a renovation planLooking forward to seeing you again

8/10 Good

Yvonne

Stayed 5 nights in May 2023
Response from Reservtaion on 1 Jul,2023
真心謝謝您的愛顧。目前我們已著手整修的計畫，期待您的光臨

6/10 Okay

christian

Business traveller
Liked: Cleanliness
Disliked: Staff & service
hotel offer no breakfast and doesn´t say when booking. Very old rooms.
Stayed 2 nights in Jun 2023
Response from Reservtaion on 1 Jul,2023
thank you very much for comingWe are currently working on a renovation planLooking forward to seeing you again

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location, good price, little else
Since COVID, the gym and restaurant have been closed, and remained so as of mid-February, so the vibe inside is ghost town-ish. The heater in the rooms was not working (blowing even colder air) during both of my last two (winter) stays, so the room was uncomfortably cold. Would much prefer to stay somewhere else, but this location is quite convenient and the price is reasonable, unlike nearly every other option in this area.
Stayed 2 nights in Feb 2023

6/10 Okay

andrew

Stayed 4 nights in Mar 2023

4/10 Poor

chun

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Yvonne

Stayed 3 nights in Mar 2023

6/10 Okay

Yang Ming

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old building
Stayed 2 nights in Feb 2023

8/10 Good

Clarence

Liked: Cleanliness, staff & service, room comfort
A nice place to stay for what you paid
Convenient location. Executive room is quite spacious. Room is clean but need to update. Bed is comfortable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Iting

Stayed 1 night in Dec 2022

10/10 Excellent

Sineenat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near MRT , staff are good and welcome

8/10 Good

MICHELLE, KUALA LUMPUR

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel

6/10 Okay

HAOYI

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Perfect location for everything you need when you travel in Taipei

8/10 Good

Ping-Yi

Liked: Cleanliness, staff & service
Easy for transportation and food connection .
Stayed 17 nights in Nov 2022

10/10 Excellent

SiewHong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Subway - walking distance
Stayed 2 nights in Nov 2022

6/10 Okay

Szu-Ying, San Jose

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fix you tub area
This is the second time I stayed here and the Bathtub leaks and almost fell because the floor is flooded with a lot of water water
Stayed 1 night in Aug 2022

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, friendly, and convenient area.
Stayed 2 nights in Dec 2021

4/10 Poor

Michael, San Francisco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at United Hotel are friendly and helpful. The hotel itself, however, has serious problems. 1) On checking in, I was asked for a 1,000 TWD deposit, which was not disclosed in the Orbitz booking process. 2) The wifi internet is useless, with a maximum download speed of 10 Mbps. 3) In the middle of the night, banging and hissing noises, and sounds of rushing water, started coming from the A/C unit. If you ever lived in a cold part of the US, you will recognize these sounds as an old-timey radiator in winter. Clunk, clunk, sssshhhhhh, hissssssssss, BANG. All night long. 4) On the top floor of the hotel, where I stayed, just off the elevator, I overheard a violent argument between a man and a woman. The woman opened the door of the room and tried to leave, and the man slammed the door shut, trapping her in the room. Lots of screaming and cursing in both English and Chinese. I reported this to the front desk, and they told me, "Oh, he is a famous model. He's lived in the hotel for years. Recently he's having trouble paying his bill, and he was probably arguing with his management." ... ? Overall, in this price range, there are better-maintained hotels in Taipei that don't feature a lunatic fashion model doing a Keith Moon on his room. Avoid.
Stayed 2 nights in Dec 2021

8/10 Good

Keef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros and Cons
Nice comfortable room with bathrobe and slippers. Room service never answered and have a limited menu anyway. Concierge was helpful. Good restaurants and trendy shops in walking distance.
Train station minutes walking distance away
Claw foot tub in room
Great restaurants nearby
Pita, pickled olives
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from from reservation team on 14 Apr,2021
非常感謝您的支的支持與鼓勵 我們會繼續努力

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2021
Response from from reservation team on 16 Mar,2021
親愛的賓客, 您好: 感謝您選擇於本飯店消費。也非常謝謝您利用寶貴的時間與我們分享您的入住經驗。您的意見也將做為我們持續進步的參考和依據, 我們衷心期盼歡迎您回來並再度為您服務! 即祝 身體健康 萬事如意

6/10 Okay

Chaolung

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from from reservation team on 16 Mar,2021
親愛的賓客, 您好: 感謝您選擇於本飯店消費。也非常謝謝您利用寶貴的時間與我們分享您的入住經驗。您的意見也將做為我們持續進步的參考和依據, 我們衷心期盼歡迎您回來並再度為您服務! 即祝 身體健康 萬事如意

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020
Response from 飯店管理人員 on 10 May,2021
親愛的賓客，您好： 感謝您選擇於本飯店消費，也非常謝謝您利用寶貴的時間與我們分享您的入住經驗。 您的意見也將做為我們持續進步的參考和依據, 我們衷心期盼歡迎您回來並再度為您服務！ 即祝　身體健康，萬事如意

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Inner core room, a little dark. Maybe could use a little freshening up. Overall ok
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2020

10/10 Excellent

Hsiang-ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020