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Reviews of ASTON Tanjung Pinang Hotel & Conference Center

4 out of 5
ASTON Tanjung Pinang Hotel & Conference Center
-KM 11 Jl. Adisucipto, Tanjung Pinang, Bintan Island

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Afandi

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Sebastiano

Disliked: Cleanliness, property conditions & facilities
Very old hotel
Stayed 2 nights in Sep 2023
Response from Wisze on 3 Oct,2023
Dear Sebastiano,Thank you for taking the time to share your feedback with us. We appreciate your honesty regarding your experience at our hotel.We understand your concern about the age of the hotel, and we sincerely apologize for any inconvenience this may have caused during your stay. Please know that we are constantly working to enhance our facilities and services to provide a more comfortable and enjoyable experience for our guests.If you have any specific suggestions or areas you think we could improve upon, we would love to hear more about your thoughts. Guest feedback is invaluable to us, as it helps us identify areas for growth and make necessary improvements.We hope you consider giving us another chance in the future. Our team is committed to delivering exceptional hospitality, and we would be delighted to have the opportunity to welcome you back and demonstrate the positive changes we have made.Thank you again for your feedback, and we wish you safe travels ahead.Warm regards,ASTON Tanjungpinang

6/10 Okay

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only good thing for this place is they have a kids friendly park that’s just beside the hotel and your room stay provides up to 4 pax free entry. Other then that, nothing shout about at this location. Room is pretty decent in size, bath room have quite a bit of room for improvement.
Stayed 2 nights in Aug 2023
Response from Wisze on 18 Aug,2023
Dear Mr.Eddie Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve the bathroom issue and it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding room improvement.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. Very friendly staff.
Stayed 1 night in Jun 2023
Response from Wisze on 9 Jun,2023
Dear Peter,Thank you for staying with us and sharing your recent stay experience at ASTON Tanjungpinang Hotel & Conference Center! Thank you very much for taking the time to share your experience through Google. Hope you will come back and visit us soon.Best Regards,ASTON Tanjungpinang

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The property wasn't in the best location, but the amenities were good.
Stayed 1 night in Jan 2020

10/10 Excellent

Aw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
It was a great stay but the porridge could be a little bit watery as it is too thick
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2019
Response from Riawaty on 15 Mar,2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Riawaty on 8 Feb,2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Riawaty on 24 Jan,2019
Thank you for your feedback

10/10 Excellent

Selua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Riawaty on 12 Dec,2018
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Riawaty on 21 Nov,2018
Thank guests for taking the time to write a review.

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Fine.
One quick overnight stay between flight and ferry. Hotel was quite quiet when I arrived - clean and condition was ok with a few rough edges. No one at reception when I first arrived but the concierge staff came and gave me a welcome drink as the reception staff appeared after a minute. Reception area is nice; rooms are ok. I thought the public downstairs area (below reception) to access the rooms was a little bit unwelcoming due to the lack of decoration. The corridors to the rooms were better. Room condition was fine - but "Superior Room" faced the road and was noisy. The Windows had poor noise insulation. I was told I would have to pay to upgrade to a "Deluxe Room" if I wanted to face the pool. All staff I encountered were nice, friendly and helpful. Dinner in restaurant was acceptable - a couple of items for vegetarians with the curry cooked to my preference. Breakfast for vegetarians was disappointing; but if you eat meat then you'll be ok. All in all - fine for a one-night stay; but not overly luxurious.
Stayed 1 night in Nov 2018
Response from Riawaty on 14 Nov,2018
We would like to thank you for choosing to stay with us and we all hope to see you again in the near future.

8/10 Good

HASBALELA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from Riawaty on 14 Nov,2018
We would like to thank you for choosing to stay with us and we all hope to see you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Riawaty on 11 Apr,2018
Thank for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent customer service
The staff is very professional. Their transport service is on time and the driver is very acknowledge about the best route. Their food is great and delicious. Their staff is very proactive like when we are using the swimming pools, their staff would ask whether do u need any towel. Very happy with the stay in Aston.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed 2N, looks very remotely and Room services very through. No heat water & No TV channel. if we asking the Reception they said Engineering department doing repair. Until we check out never do anything. pls don't stay .thanks
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Good; 1. Wifi connection is strong 2. Bedding is good and comfortable 3. Room size Discomfort; 1. Hot shower not good 2. Cleanliness of water tap is questionable (bit yellowish) 3. F&B during breakfast overall is average acceptable for the paid price but many stuffs i.e. pepper, salt not at table, no table spoon available, wait for plate and glass. 4. Restaurant staff are good but seems can't managed many visitors at same time. Which for me not well prepared.
Stayed 1 night in Nov 2017

8/10 Good

Jefrie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Near City Area
Good and pleasant
Stayed 1 night in Nov 2017

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always on the road. It was a nice surprise that the hotel staff gave me a surprise birthday cake while I was staying there. One of the rare Highlights in a otherwise very busy working trip.
Stayed 2 nights in Sep 2017

8/10 Good

Bambang

Liked: Cleanliness, room comfort
Yeah not bad but not really enjoyable
The room was ok, but the bathroom esp the shower located too high, difficult to ajust and the water just warm, not hot enough.
Stayed 2 nights in Aug 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

KIM FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Wee Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest
The staff is very helpful and knowledgable, the room is clean and neat. The area lacks 7-11, food choice is very limited, and no bar.
Stayed 2 nights in Jul 2017
Dear Wee Meng, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not super luxury but value for money
Great stay at this place. I would say at the lower end of the 4 star hotels but that's how they've priced it. All in all value for money. Breakfast variety thins out towards 10am so go early.
Stayed 2 nights in Jun 2017

6/10 Okay

AP

Liked: Cleanliness, room comfort
Friendly place
I can't fault the kind intention of the staff. They were friendly and polite. And although the food was good, it was unfortunate that the wait staff were too relaxed and didn't get our order correct not once but three times! They were also slow to get the meals out to us and that shouldn't have happened as it was a quiet time and we were the only diners on our first day.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are service-orientated.

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent

8/10 Good

SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Biz Hotel.
Efficient service staff. Adequate facilities.

10/10 Excellent

chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel De Castiglione
Perfect

8/10 Good

Ema, Wellington, NZ

Liked: Cleanliness, staff & service, room comfort
Great Customer Service
It's located on the other side away from the Resorts, and it's in amongst all the local activity. It was fun to get lost amongst the locals and immerse ourselves in their daily lives. Upon checking in, they gave us a yummy tea, and were really helpful and friendly. The breakfast included was a great spread to suit any type of eater from Western to Eastern. Majority of it Eastern, but there's cereal and toast and omelettes for those who don't want to brave the local food. One day, we had a staff member use the hotel vehicle to take us around Tanjung Pinang for a really reasonable price, and he just took us wherever we wanted to go. He was entertaining as well - his name is Denis. He was informative and patient and because he was attached to the hotel, there waas none of this taking us to certain places where he'll get commission for us buying things. Not that anything is expensive. We really enjoyed our time there, so thanks to the staff.

10/10 Excellent

Mukul Deep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay Location and hotel itself is very beautiful.

8/10 Good

George, Davis, CA

Liked: Cleanliness, staff & service, room comfort
Good hotel with local flavor.
Friendly and professional reception staff. Hotel drivers were professional, and service was excellent. They took me to local attractions as requested. Restaurant serves local and western cuisine. Food quality is fine. If you are seeking an adventurous getaway that is away from a bustling downtown, this is the place!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Okay hotel.
Nothing much to do there.

8/10 Good

Chok Keng

Liked: Cleanliness, staff & service, property conditions & facilities
reasonably good hotel
reasonably good

8/10 Good

ZHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

richie BOY

Liked: Cleanliness, staff & service, room comfort
Overall
Good f&b outlets, good breakfast spread, beautiful pool, only very bad wifi at far end rooms. Shifted us to room nearer the loby, wifi was allright.

8/10 Good

Lovely Rainbows

Liked: Cleanliness, staff & service
Fantastic family getaway
The staff were very friendly during our stay @ the hotel. The pool is beautiful.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Inconvenience Short Stay
The hotel allowed the guests to smoke anywhere in the premises. Booked the Deluxe room but the nothing special compared to superior one.
Stayed 1 night in Aug 2023
Response from Wisze on 18 Aug,2023
Dear Anonymous,Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.And it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding the smoking area in the suitable premises.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang

2/10 Terrible

cuncun, ishajudy

Disliked: Property conditions & facilities
Air kuning mati lampu jauh dari keramaian
Waktu mandi air nya kotor....jam 1 malam lampu nya mati lama bener...mau cari makan malam susah tak banyak pilihan
Stayed 2 nights in Jun 2017

8/10 Good

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pengalaman Saya di penginapan hotel Aston cukup baik. Seluruh Staff yg Saya temui sangat attentive dan friendly. Hanya bagian kamar saja seprey nya kurang segar baunya (lembab).

8/10 Good

May, Singapore

Liked: Cleanliness, staff & service
ローカルエリアのグローバルホテル
Tanjung Pinangフェリーターミナルから車で30分ほど。ホテルから迎えの車が来てくれたので良かったです。ただし有料でした。 ホテルの従業員は英語もできますし、対応が早くて、良いサービスでした。 場所が不利な点はありますが、車をチャーターすれば問題なし。コスト的には、ホテル代と車代を合わせてもリゾートエリアよりは安いです。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort