2 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Khaolak Emerald Beach Resort and Spa

4 out of 5
Khaolak Emerald Beach Resort and Spa
7/10 Moo 2 Ban Khao Lak, Ramkean, Thai Mueang, Phang Nga

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 96 reviews" "
Rating 8 - Good. 35 out of 96 reviews" "
Rating 6 - Okay. 29 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 5 out of 96 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 6 nights in Apr 2024
Response from Thitirat T. on 18 May,2024
Dear Mark,Thank you for your compliment while staying with us at Khaolak Emerald Beach Resort & Spa. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team.Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon.Warm Regards,Hotel Manager

4/10 Poor

Neil

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Swim up pool dirty. Food cold.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nappakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Felicity

Travelled with family
Liked: Cleanliness, property conditions & facilities
Family hotel that needs some improvement
This is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel. Pros: Wonderful being on the water! Could walk to convenience stores, a few restaurants and bars. Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us. There are multiple pools and the grounds are nice. Cons: The bed was lumpy and not comfortable. Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue. The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly. The happy hour drinks are all sugar and not very strong.
Stayed 2 nights in Feb 2020
Response from Abby on 3 Mar,2020
Dear Felicity, Greetings from Khaolak Emerald Resort & Spa.Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your review via our Expedia page it really appreciated. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We regret to hear that you didn't satisfy our service your comment is very important to us and we will make sure that it will be shared to all concern department for further improvements. Once again thank you so much and we hope that you can give us another try and come back again soon as our returning guest.. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khaolak Emerald Resort & Spa

4/10 Poor

Anja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!
Stayed 21 nights in Jan 2020
Response from Abby on 20 Feb,2020
Dear Anja, Greetings from Khao Lak Emerald Resort & Spa! Thank you so much for choosing Khao Lak Emerald Resort & Spa and for taking your valued time to write and share your experience with us. It is regretful to read that you had a disappointing experience with our services. Once again, we are so sorry for our service that it didn't meet your expectation. Please rest assure that your feedback means a lot to us. This helps us to improve our services standard. We promise that we are going to serve you much better next time! Thank you very much for your valuable feedback, it is most appreciated. We do hope to be able to welcome you back Khao Lak Emerald Resort & Spa. Best Regards, Arlene C.Fabie(Abby) Welcome Manager Khao Lak Emerald Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Easter Family Holiday
Stayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-) It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks. The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in. Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-) The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame. All in all fantastic holiday and for sure we will be back to Khao Lak
Stayed 14 nights in Apr 2019
Response from Management - team Khaolak Emerald on 6 May,2019
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. It our joy to know that you had a great time spending your holiday here. We are very happy to know that you liked the room, the food, and our location which we always take pride in. As for the kids club, we always ask for the supervision of the parents to their kids for mainly safety purposes, we always have a standby staff but we strongly advise the parents to be with their kids at all times otherwise, we have a babysitting service that they can book in advance before the desired time of babysitting. Nevertheless, your recommendations and suggestions are greatly appreciated as it very important for us to know the areas of improvements we should work on. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Laks Emerald Beach Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like how dirty the pool was on the sea front.
Stayed 5 nights in Apr 2019
Response from Management - team Khaolak Emerald on 27 Apr,2019
Dear Guests, Thank you for giving us a short feedback on your stay with us. We regret to know that you were not satisfied with the cleanliness of our beach pool. Rest assured that we have raised your concern to the department in charge with the pool’s cleanliness. Your feedback is duly noted as our reference for improvements with regards to hotel’s facilities and services. We will strive hard to meet the expectation of every guests. We will continuously strive hard for the better. Lastly, we would be happy to welcome you back on your future visit here in Khaolak. Once Again, thank you for choosing us as your holiday destination. Best Regards, The Management – Khaolak Emerald Beach Resort and Spa

6/10 Okay

Mel, Phuket, th

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.
Stayed 3 nights in Apr 2019
Response from Management - team Khaolak Emerald on 3 May,2019
Dear Mel, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for choosing us to be part of your holiday and we wanted to sincerely thank you for taking your precious time to give us a feedback. We regret to know that you have experience a delayed cleaning service of our housekeeping staff and we wanted to apologize for the inconvenience it had caused you however, since we have 270 rooms in the hotel, we have a particular time of 08:00-17:00 hrs of making up the rooms. Nevertheless, we would discuss this matter to our housekeeping managers to make sure that all the special time requests of our valued guests would be fulfilled. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Reatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something for everyone.
Great beach, pools, breakfast, room, staff -- what's not to like? Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.
Stayed 4 nights in Jan 2019
Response from Khaolak Emerald on 8 Mar,2019
Dear Reatha, Greetings from Khao Lak Emerald Beach Resort & Spa! We are very pleased to receive a really kind and great feedback from you. Thank you so much for sharing your experience with us. It is a great pleasure to know that you had a very relaxing and comfortable stay with us, we are very glad that you recognize the positive points of the hotel such as the location, the facilities and especially our service which we greatly take pride in, it is such a joy for us to know that you would love to return to our resort. All your kind words will be share to the rest of the team as it drives us to maintain a better service to all of our guests We greatly appreciate that you have chosen us to spend your holidays with and we hope to welcome you back here in the nearest future. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very family-oriented hotel! We were on the top, 3rd, floor and there is no lift--so a long climb! But a very pleasant stay. The sofa was
Stayed 5 nights in Dec 2018
Response from Khaolak Emerald on 22 Jan,2019
Dear Richard, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for your feedback regarding your stay with us, we are happy to know that you had a very pleasant stay since it is one of main goal to give our guest a very pleasant and comfortable stay. We are hoping to welcome you back again and your family here in the near future. Once again, Thank you for your feedback and Thank you for choosing Khao Lak Emerald Beach Resort & Spa! Best Regards, The Management Team -Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Meg, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , hotel staff so helpful . Beach and pool both beautiful. Breakfast was fine , beach restaurant has lovely food. Nice restaurants close by , main shopping stop 5min in a tuk tuk . Would stay here again if I’m in Khaolak
Stayed 2 nights in Nov 2018
Response from Khaolak Emerald on 27 Dec,2018
Dear Meg, We wanted to extend our sincerest thanks for choosing our hotel to be part of your holiday. It was a great pleasure to serve you and have you as one of our guests. We are really glad that you liked the facilities, the food and our service. We are always happy to receive kind words from our guests as it helps us to be always motivated to continually strive to give our very best service. All of us here in Khao Lak Emerald would be very glad to welcome you back again in your future holidays. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Judy, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday. Lovely safe beach for children. Pool has fun activities for little ones. Restaurant, shops and supermarkets at your doorstep. Would highly recommend for a family holiday or relaxing holiday for all ages. Must mention the two girl staff members for water aerobics, kids disco etc. keptour grandchildren and us entertained. This is definitely a wonderful place to stay for all.
Stayed 3 nights in Nov 2018
Response from Management - team Khaolak Emerald on 24 Nov,2018
Dear Judy, We are delighted to receive a feedback from you. We are glad to know that your family have enjoyed the activities we have prepared for our guests. It will give us encouragement to provide new ideas for new various activities to make our guests from all types of ages entertained. We hope that you will visit us soon for your future travels in Khaolak. Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and getting better
Stayed 4 nights in Aug 2018
Response from Management - team Khaolak Emerald on 14 Sept,2018
Dear Chris Thank you for your rating scores for us. We are grateful that you considered us as 5 out of 5. Your kind consideration will be one of the most important supports for us to keep moving forward for even better in service and hospitality. Thank you so much for letting us know how you appreciate with your last holiday, and we look forward to another opportunities to welcome you for another memorable holiday. Best Regards, The management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

maarten

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good location
The hotel as such is nice, but under serious renovation. Temporary reception area was not clearly indicated and the pool at beach-side was under construction. The hotel was nice, large room and nicely renovatedGood
Stayed 1 night in Jul 2018
Response from The Management Team on 2 Aug,2018
Dear Maarten Thank you so much for spending time sharing us about your last holiday with Khaolak Emerald Beach Resort and Spa. We are appreciated that you chose us as your holiday destination although we have announced on website if we would close some area for remodeling. We are glad to learn that you like the room we have prepared for you and your family. Please kindly accept our sincerely apology in case of any inconvenience occurred while you were staying with us. After we finished all remodeling area, we hope you would provide us opportunity to welcome you as our guests again. The management Team - Khaolak Emerald Beach Resort and Spa

6/10 Okay

Art, Melbourne, Victoria

Liked: Cleanliness, staff & service
Just an OK hotel
Staff are friendly, beach restaurant is good and close to the pool, and, naturally, the beach. Some rooms are tired - you can tell that cupboards and bed bases are just built from plywood. There's newer rooms too, but we got an old one.
Stayed 7 nights in Apr 2018
Response from Khaolak Emerald on 19 May,2018
Dear Art Greeting from Khaolak Emerald, we hope you are having a good time. Thank you so much for spending your holiday with us and your value time sharing us comment. We are happy to learn if you had a good time with us and our service delivery. Your compliment will keep our staff heart energy to maintain service quality and keep deliver better service in every day. However, about the bed sheet and towels, since our housekeeping care details in our guest’s hygiene, so although the guests preferred not to change, they could change as they had trained to prioritize that. We believe she had considered it was proper reason. The most important issue that you raised is the slides, normally our slides is not dangerous for everyone as we can see from other guests and children can use it as normal. However, if you could contact us to provide more details regarding this matter, it would appreciated. The last time we checked our kids pool, it seemed to be safe for everyone. Finally, about the old room and new room, we always pay attention to all booking. We assigned the room based on availability and guest’s requests. If our guests are not satisfied with the room, we always have guest service team to support in any requests. They would be more than happy to be of an assistance. We assure there are two type of room decoration, not old or new as you have mentioned. Thank you so much for your value comment, and we hope to see you again soon. Best regards, The management team - Khaolak Emerald

4/10 Poor

cameron

Disliked: Staff & service, property conditions & facilities
Nice Beach/Pool - that's about it.
Arrived at the hotel early (10:30am). Room was not ready yet as the check in time is 2:00pm so we decided to head to beach and pool. At 2:30 I headed back to get a room key. I went to our room and the housekeeper informed me it wasn't ready yet. I went back to the front desk (btw - it's hot and a long walk). They called someone and said the room was ready now. I went back to the room and was informed it still was not ready (3rd floor and no elevator). I went back to the front desk. After an apology, my room was changed to one a few doors down from original room. I headed to the new room. Guess what? Housekeepers working on room and informed it was not ready. Back to the front desk. Informed that I needed wait for 15-20 minutes for the room. Not a great way to start my stay. The manager said there was nothing she could do, I just had to wait. No offers for a drink or anything. I get that the room was not ready when we arrived. I didn't expect that it would be ready. But now it is 3:00pm and they don't have a room out of the 270 on the property. Finally got into the room. Bags showed up within minutes of getting into the room which was great. Again, 3rd floor with no elevator so I was impressed they hauled the bags up there so fast. My son has had to go to bathroom and waited until we got into the room. He informed me the toilet does not work. No water to the room. Location was good and beach/pool was nice. Kids staff was great. Property is tired.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst nightmare of a hotel I ever stayed.
It started badly from the first night. No hot water in the bathroom, so I had to sleep with no shower, with the same clothes i had from the flight. The breakfast is the poorest quality, plus they accepted a group of loud Chinese tourists just for the breakfast who invaded the whole place and made a mighty mess. I asked for towels which were not provided as usual, I had to call 3 times and wait one hour to get them. For the complimentary water which was forgotten by the housekeeping, I called and begged 5 times and still no-one showed at the door. This was clearly badly trained equipe who didn't take seriously their duties. The house keeping woman growled at me when I asked for a soap, I was just dumbfounded and mesmerized at the absolute blackness of professionalism. To be brief, i would never recommend this hotel to anyone I know except my worst enemies ( fortunately I have none ). It really ruined my precious holidays and of the most biggest disappointment I ever had of any hotels I stayed in my many many trips.

4/10 Poor

Runul

Disliked: Staff & service, property conditions & facilities, room comfort
You rather stay away from this resort!
Stay away from this property. It looks dated and service levels are poor. As we checked in, we realized that the AC in our villa was not working. It was only After 5 frantic calls and 3 visits to the reception, that they could fix it. When we told the hotel manager that we are unhappy with the service and like to check out asap, we were told its not possible as the reservation is through hotels.com. So we ended up paying 900baht for this kind of an experience!

6/10 Okay

Camilla

Disliked: Property conditions & facilities, room comfort
Medium hotel. Too expensive.
So bad WIFI in the rooms. Plus, the pools were not so good for the kids. Our son got injured when swimming, because of the repairment of the pool was so bad. The breakfast was also bad. But the beach and the hotel overall was OK.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the beach
Hotel ok ... Good swimming pools .... Restaurants and right on the beach ... Nice and quiet .. No water sports to spoil the view ... Big problem with the wifi in the room ....

6/10 Okay

2ThePointe, Ontario, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Family Hotel, but improvement needed on service
The stay started off a little rough - we received the wrong room (a family suite instead of a king sized standard room), and required to wait another hour until our actual room was ready. Which wasn't terrible, but there was no offer of a drink at the bar on the house while we wait, or a percentage off dinner at the resort, which is usually what we get when a room is delayed. However, the rooms were massive, but the beds were hard. But the beach was wonderful, and the breakfast is very Thai - do not expect traditional western breakfast selections here! That being said, there's plenty of places to eat around the resort if you don't feel like what they have that night. Also - this very much a family hotel, which we missed when selecting the hotel as me and my boyfriend would have preferred something a little more "couple-friendly", but overall, it was nice.

8/10 Good

Stefano, Berkeley, California

Liked: Cleanliness, staff & service, room comfort
Good value for the money
Got a discounted rate because low season right now and the place pretty empty. Room large and clean. Breakfast was included and very good. Beach spot nice; swimming pools pretty good; didn't do any activities in the hotel. There are restaurants, shops, corner store, bars, and trips vendors in walking distance; nothing fancy but very convenient. Clientele at this time in the season was on the older side. Would recommend if it fits what you looking for.

6/10 Okay

AGO, Tallinn, Estonia

Breakfast was really bad! My 5 years old child like pool and water tubing so much ( unfortunately this tubing system often was broken).

6/10 Okay

Enigma, Quensalnd

Liked: Cleanliness, property conditions & facilities, room comfort
Beach front resort
I guess as it was low season that gave this place a sort of dismal atmosphere! Everything was as Expedia showed, but it felt a sad place.The staff (and most of the guests) didn't smile-that doesn't include the great man at the luggage area! There are numerous restaurants and small shops nearby,so we didn't opt for the 350 Bht breakfast. We found most items about 25% more expensive than in Phuket. Our party decided we would not stay here again,it is a bit isolated even though the main town is only a 40 bht song khew trip 0r 150 by taxi, and the hotel does a free shuttle twice daily, there isn't much to do locally. Elephant rides are close, but everything else requires transport to major cities. (ie James Bond Is., Simian Isles) Our advice, take a good book, and use this place to laze by the pool with beers bought from the mini marts!

8/10 Good

pascaline, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet stay
Nice swimming pool for the kids with a slide.nice swimming pool for adult in front of the beach.some restaurants and massages around the hotel.babystitter on request.khao lak center around 15minutes by taxi

8/10 Good

Verified traveller

Liked: Room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3 star hotel
Nice 3 Star hotel. Beautiful and clean beach. Good service. Breakfast was poor. Internet mostly "broken". Lovely place for kids.

10/10 Excellent

BPJ, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort of our trip!
This was one of the nicest resorts I have ever stayed in. The stay went above and beyond to ensure our enjoyment. I would LOVE to stay here again the next time I come to Thailand.

8/10 Good

Ute Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Apr 2024
Response from Thitirat T. on 18 May,2024
Dear Ute Maria,Thank you for visiting us at Khaolak Emerald Beach Resort & Spa and taking time to share your feedback with us. We work so very hard to have our guests feel very special and well cared for during their visit to Khaolak Emerald Beach Resort & Spa.We again thank you for being our customer and look forward to an opportunity to welcome you again.Kind regardsHotel Manager

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lever ikke op til 4 stjerner
Dette resort ligner et 4 stjernet men er kun 2. Fliser i pool falder fra hinanden, flere steder er gelænder til vores villa gået fra hinanden. Løse skruer i solsengen, condi center dårlig rengøring og ikke fungerende aircon. Måske lidt i forfald. Personale meget fint. God morgenmad og fantastisk beliggenhed.
Stayed 9 nights in Jan 2024

6/10 Okay

Shandiz

Travelled with family
Bra läge nära stranden. Inte så rent hotell, vi hade en del små kryp i sängen trots att de bäddade rent Badrummet var ganska smutsigt också. Annars var personalen fina och jätte bra service
Stayed 4 nights in Jan 2024

6/10 Okay

Pascale

Liked: Cleanliness, property conditions & facilities, room comfort
Trop grand complexe
Le complexe est situé en bord de mer. Il est fréquenté majoritairement par des russes. Énormément de monde au petit déjeuner. Le personnel de l'accueil n'est pas aimable du tout. Je me suis même fait rouspèté par un membre de l'accueil lorsque j'ai voulu m'inscrire pour la nevette se rendant au marché. Cet hôtel est trop grand, pas à taille humaine et cela se ressent sur le personnel de l'accueil. Seuls les russes semblent les bienvenus.
Stayed 5 nights in Jan 2024

8/10 Good

Joanna Patrycja

Stayed 6 nights in Feb 2023
Response from Khaolak Emerald on 17 Mar,2023
Hi joanna, Thanks for taking time to rate us and thank you for choosing Khaolak Emerald. We hope to see you again.Management TeamKhaolak Emerald Surf Beach Resort and Spa

8/10 Good

Yasmin Roya Alizadeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Frühstück, sehr nettes Personal, schöner Strand, Supermarkt in der Nähe. Hatten einen schönen Aufenthalt
Stayed 3 nights in Feb 2023
Response from Khaolak Emerald Surf Beach Resort and Spa on 17 Mar,2023
Hi Yasmin,We’re thrilled to hear you enjoyed your experience during your stay with us. We look forward to welcome you again.Management teamKhaolak Emerald Surf Beach Resort and Spa

8/10 Good

Chaiwat

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hotel, proximite plage, personnel sympa, proximite petit resto.
Stayed 7 nights in Feb 2020
Response from Abby on 9 Mar,2020
Dear Anonymous, Greetings from Khaolak Emerald Resort & Spa.... Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your excellent review via Expedia page it truly appreciate. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We are pleased to know that you enjoyed our friendly atmosphere, restaurants, services, property, facility and our staff truly impressed you. We are delighted to hear your stay with us was satisfactory. Kindly be informed that your positive input about our staff has been shared with them and we are glad that you had enjoyed our excellent service you received from our staff. Once again, Thank you very much for your positive comment and we look forward to warm welcoming you back here as one of our returning guest soon. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hei Hotelli on aivan loistavalla paikalla ja erittäin hyvä lapsiperheille.Ainoa iso miinus on hotellin keittiön taso ei osata hyödyntää olevia raaka -aineita thai keittiön osalta ja muutkin ruuat eivät herätä innostusta.Hotelli aivan oikea luokitus on 4 tähteä mutta keittiö 2 tai kolme T: Ari 30vuotta Thaimaassa käynyt
Stayed 9 nights in Jan 2020
Response from Abby on 20 Feb,2020
Dear Ari, Greetings from Khao Lak Emerald Resort & Spa! Thank you so much for choosing Khao Lak Emerald Beach Resort & Spa and for taking your valued time to write and share your experience with us. It is our great pleasure to have you here as our guests and be part of your holiday. It is regretful to read that you had a disappointing experience with our services specially in our Kitchen side.Your feedback has been shared to our executive chef who look after all the foods that we served to our guest. Once again, we are so sorry for our service that it didn't meet your expectation. Please rest assure that your feedback means a lot to us. This helps us to improve our services standard. We promise that we are going to serve you much better next time! Thank you very much for your valuable feedback, it is most appreciated. We do hope to be able to welcome you back Khao Lak Emerald Resort & Spa. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virkelig venligt personale og rigtig god service!
Stayed 1 night in Jan 2020
Response from Abby on 20 Feb,2020
Dear Celine, Sawasdee Kha... Greetings from Khaolak Emerald Beach Resort & Spa.. Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your excellent review via Expedia page, It is very much appreciated. We are glad to know that you had amazing experiences during your recent stays with us. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We are pleased to know that you enjoyed our friendly atmosphere, restaurants, services, property, facility and our staff truly impressed you. We are delighted to hear your stay with us was satisfactory. Kindly be informed that your positive input about our staff has been shared with them and we are glad that you had enjoyed our excellent service you received from our staff. Once again, Thank you very much for your positive comment and we look forward to warm welcoming you back here as our special guest soon. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

8/10 Good

Donny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superfint ställe med en underbar strand med en handfull restauranger som erbjuder sand mellan tårna. Extra plus till all personal som var fantastiska.
Stayed 7 nights in Dec 2019
Response from GRO TEAM on 14 Jan,2020
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. Its our joy to know that you had a great time spending your holiday here. We are very happy to know that you liked the room, the food, and our location which we always take pride in. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Roxy, Den Bosch

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personeel, kamers, kinderzwembad! Helemaal top was het!
Stayed 3 nights in Nov 2019
Response from GRO TEAM on 14 Jan,2020
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. Its our joy to know that you had a great time spending your holiday here. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Laks Emerald Beach Resort & Spa

8/10 Good

Olof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Srort fint strandhotell -lite torftig restaurang
Fint hotell med perfekt strandläge och även pool som i princip ligger på stranden. Hotellets egna restauranger är dock ingen höjdare men det finns gott om alternativ på stranden.
Stayed 6 nights in Oct 2019
Response from Guest Relation Team on 17 Jan,2020
Dear Olof, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for choosing us to be part of your precious holiday. We are very delighted to receive a great feedback from you regarding your recent stay with us. Glad to know that you like the location of the resort which is also loved by our guests since it is only a few meters away from the beach. Your valuable feedback will go out to the rest of the team for further improvements and as great motivation to always provide an excellent to all our valued guests. Once again, Thank you for choosing Khao Lak Emerald Beach Resort & Spa as your holiday destination. Best Regards, The Management Team - Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Verified traveller

Stayed 8 nights in Apr 2019
Response from The Management Team -Khao Lak Emerald Beach Resort on 1 Jun,2019
Dear Valued Guests, We greatly appreciate that you took your precious time to give us a positive rating. We are very pleased to know that you enjoyed your stay with us and we are greatly hoping that we can welcome you back again here in the nearest future.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Les piscines mériteraient d’être plus nettoyées voir filtrées Sinon le reste est très bien
Stayed 2 nights in May 2019
Response from The Management Team- Khao Lak Emerald Resort & Spa on 1 Jun,2019
Dear Valued Guest, Thank you that you took time to give us a great feedback with regards your recent stay with Khao Lak Emerald Beach Resort & Spa. We are very delighted to know that you had a great holiday with us. As for the pool, we have a standby pool attendant staff everyday to consistently monitor the cleanliness of the pool but rest assured that we will gladly share your comment to the concerned department to prevent this similar incident to happen in the future. Once again, Thank you for sharing your valuable feedback and we are greatly hoping to have you back again as our returning guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'accueil et le service proposé a été très apprécié. Face aux éventuels problèmes rencontrés, le personnel s'est toujours efforcé de nous trouver la meilleure solution. Petit déjeuner très bien, emplacement de l'hotel bien positionné dans la région de Khao lak pour diverses excursions une activité sympa dans les alentours de l'hotel (resto, massages, etc). Petite remarque: une brève présentation des services de l'hotel (navette gratuite vers Khaolak à certaines heures, etc) serait un point d'amélioration à apporter.
Stayed 8 nights in Apr 2019
Response from Management - team Khaolak Emerald on 30 Apr,2019
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your precious holiday. Our objective is to deliver service excellence to all our guests and we are glad to know that our team members made it possible during your stay. Normally, all our guests are briefed by our reception staff about the hotel information and events upon check in and all additional questions are gladly entertained. Nevertheless, thank you for your suggestions about this matter as it is always important to us to know your feedbacks and suggestions for a better improvement of our facilities and services. Moreover, our restaurant staff would be happy to know that you appreciated the breakfast which we are continually working hard to improve to suit the taste of all our diverse guests. Once again, thank you for choosing us and we are looking forward to your next visit. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Très belle plage et belle piscine à débordement avec vue sur la mer ! Personnel français très très disponible et à l’écoute. État général du bâtiment laisse un peu à désirer..
Stayed 10 nights in Apr 2019
Response from Management - team Khaolak Emerald on 27 Apr,2019
Dear Guests, Thank you for sharing us your experience during your stay with us. We are delighted to learn that you have enjoyed and appreciate the hotel’s location; as it is one of our advantages being a few meters away from the beach. It warms our heart to know that our French Staff played a big role in making your holiday fun and memorable. It will keep them motivated to continuously provide excellent customer satisfaction. We will be looking forward to welcome you as our returning valued guests. Once again, thank you for choosing us as your holiday destination. Best Regards, The Management- Khaolak Emerald Beach Resort and Spa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine avec vue sur mer. Grande chambre avec douche / baignoire. Personnel accueillant et souriant. Un peu excentré même s'il y a des commodités sur place. Dans la chambre, il manquait un étendoir pour sécher les serviettes de plage et la salle de bain aurait mérité un porte serviettes de plus.
Stayed 8 nights in Apr 2019
Response from Management - team Khaolak Emerald on 3 May,2019
Dear Valued Guest, Thank you for choosing Khao Lak Emerald Beach Resort & Spa for your holiday destination. We are delighted to know that liked the rooms, pools and the service. Or main goal is to make our guests felt home and welcomed and we are very glad that we have fulfilled that goal. It a pleasure to have you as our guests and we are greatly hoping that we can welcome you back again here in the nearest future. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & SPa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres bel etablissement - bord de mer - ideal pour les famille
Stayed 18 nights in Mar 2019
Response from The Management Team on 19 Apr,2019
Dear Our Valued Guests, Thank you for taking your precious time to give us a great rating. We are glad to know that you liked the resort and We are looking forward to welcome you and your family again here in Khao Lak Emerald Beach Resort & Spa whenever your travels brings you back in Khao Lak. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war super freundlich. Reperaturen wurden sofort erledigt.
Stayed 14 nights in Mar 2019
Response from Management - team Khaolak Emerald on 8 Apr,2019
Dear Guests, Greetings from Khaolak Emerald Beach Resort and Spa! Thank you for sharing us a feedback with regards to your stay. As we aim for customer satisfaction, We always make sure that our staff are free 24 hours and we are glad to know that all your requests and concerns was done immediately. Thank you for choosing us and we are looking forward to have you again as our guests in the near future. Best regards,