The staff at this hotel was absolutely wonderful.What we thought was an abandoned department store turned out to be a wonderful bazaar of clothing and linens, both off the rack and custom made. I wish I had brought extra suitcases to fill. Great little shops, wonder river walk right across from the hotel, near by park, an easy walk to Ancient culture street. If you are an American (as we are) expect to treated like a rock star! We had our pictures taken with so many wonderful people and their children. The food is typical of an Asian country. Almost everything is served at room temperature and even though it has a theme-American, German, Italian-it isn't. Its the Asian version which may bare very little resemblence to its foreign counter part. The exception was the Hamburgers we had delivered to the room and one of the best steaks I have ever had served off the menu. We loved the breakfast buffet, but we arrived at exactly 6 am when it opens because I didn't want to eat food that had been sitting at room temperature for a couple of hours. The staff was eager to help and please and they will happily bring you ice for your drink. I can't say enough nice things about this hotel.