Property entrance

Reviews of Hotel Ticuán

3.5 out of 5
Hotel Ticuán
Av. Miguel Hidalgo (8va) #8190, entre Constitución y Revolución, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1175 out of 1722 reviews" "
Rating 8 - Good. 314 out of 1722 reviews" "
Rating 6 - Okay. 100 out of 1722 reviews" "
Rating 4 - Poor. 46 out of 1722 reviews" "
Rating 2 - Terrible. 87 out of 1722 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Gunderette Pontillas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great amenities like gym and spa. Outstanding customer service.
Stayed 3 nights in May 2024

10/10 Excellent

octaviano

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay,and had a good time.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds Comfortable
Stayed 1 night in May 2024

8/10 Good

Salvador

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay close to night life
Stayed 1 night in May 2024

10/10 Excellent

Gigi

Liked: Property conditions & facilities
The people are amazing
Stayed 2 nights in May 2024
Response from HOTEL TICUAN on 16 May,2024
We appreciate your visit, it was a pleasure to serve you.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near of the downtown
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 16 May,2024
It is a pleasure to serve you and to know that you like the services. We hope to see you again.

10/10 Excellent

Georgina, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome buffet
Stayed 2 nights in May 2024
Response from HOTEL TICUAN on 16 May,2024
Thank you for your visit, we hope your stay was pleasant.

6/10 Okay

jason

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I've stayed at Ticuan many times over last several years and it's really gone downhill. Prices go up, that's business, but it was a bit run down 3 years ago and it just keeps getting worse. Loose toilets, leaks, ripped worn out carpet, broken shower fixtures, etc. I love Ticuan for convenience but may not be back.
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 16 May,2024
It is a shame to know that we have this situation but we would like to thank you for letting us know, so that we can provide you with a solution and this inconvenience that is undoubtedly regrettable does not continue. Thank you for your visit.

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from HOTEL TICUAN on 16 May,2024
Thank you for your visit, we hope your stay was pleasant. We hope to see you again

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, very clean, great customer service. There’s a night club right next to it, and you can hear the music. Very hard to fall asleep.
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 16 May,2024
We appreciate your visit, it was a pleasure to serve you and we appreciate your comments.

10/10 Excellent

Franceli

Liked: Staff & service, amenities, property conditions & facilities
Everything thank you nice hotel
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 16 May,2024
Thank you for your visit, we hope your stay was pleasant. We hope to see you again

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from HOTEL TICUAN on 16 May,2024
Thank you for your visit, we hope your stay was pleasant. We hope to see you again

10/10 Excellent

christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was excellent. Spa service was top notch.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate your visit and above all we thank you for your preference.

4/10 Poor

Ashley

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff was standing around, no one was smiling. They do NOT have wash cloths provided, which is gross. The restaurant served food they knew was bad and still gave me a bill, we ended up sick. There are hotels in the same price range that are closer to “town” and they don’t have the clubs attached so your room won’t be shaking all night. Maybe you will see some smiling faces at the other hotels? These people just act bothered.
Stayed 3 nights in May 2024
Response from HOTEL TICUAN on 9 May,2024
Thanks for your visit.

8/10 Good

lawrence j, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate your visit, we hope you enjoyed the service.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was lovely
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate your visit, we hope you enjoyed the service.

6/10 Okay

Miguel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from HOTEL TICUAN on 9 May,2024
Agradecemos su visita esperamos poder saber mas sobre su estadia y asi poder mejorar el servicio .

10/10 Excellent

Fethi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was great staying
Stayed 1 night in May 2024
Response from HOTEL TICUAN on 6 May,2024
Thank you for your visit, it was a pleasure to serve you.

10/10 Excellent

Karapet

Stayed 1 night in Apr 2024

6/10 Okay

Khosrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 6 May,2024
We would appreciate knowing more about what service needs to be improved or if it is customer service or if there is any area that requires maintenance in order to improve the service and make your visit more pleasant.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 6 May,2024
Thank you for your visit, it is a pleasure to serve you.

10/10 Excellent

DaVetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay. Never stayed anywhere else. Since 2012
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate your preference, it is a pleasure to know that the service has been to your liking and we have remained in your place for your stay in the city thanks for your comments.

6/10 Okay

patrick

Disliked: Cleanliness
Very poor water pressure never got up lukewarm in temperature... sink would stop up with in 5 seconds of water flow.
Stayed 4 nights in Apr 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate these types of comments since they help us a lot to be able to give you better attention and, above all, make your stay more pleasant.

10/10 Excellent

Helaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it had its own restaurant and bar very convenient. And very clean
Stayed 3 nights in Sep 2023
Response from HOTEL TICUAN on 9 May,2024
We appreciate your preference, it is a pleasure to know that you liked the service, we hope to see you again.

10/10 Excellent

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and well maintained. Staff is friendly and attentive. Close to resturants and live entertainment. Hotel is quiet and safe.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 9 May,2024
We appreciate your preference, it is a pleasure to know that the service has been to your liking.

10/10 Excellent

Leticia Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr,2024
Thank you for your visit, it is a pleasure to serve you.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 16 May,2024
Gracias por su visita es un gusto atenderle

8/10 Good

Vincent

Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 16 May,2024
Apreciamos su visita fue un placer atenderle

6/10 Okay

Arun

No housekeeping
Stayed 1 night in Jan 2024
Response from HOTEL TICUAN on 27 Apr,2024
We are sorry for the confusion but if we have a cleaning service with an established schedule, we apologize for this misunderstanding. We appreciate your visit.

8/10 Good

RAMON, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid the rooms by the Revolution side since the building is next to a Mexican dance club. We could not sleep for the night since we were placed in room 514.
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 27 Apr,2024
We regret this situation because we only have a few rooms of this type and they are all located on that side. We apologize for this event. We appreciate your understanding.

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 16 May,2024
Es un gusto atenderle gracias por su preferencia.

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 May,2024
Agradecemos su visita y para hacer mas comoda su estadia nos gustaria saber sobre que servicio no fue de su agrado o cual es el que necesita alguna mejoria.

10/10 Excellent

Aleksandr

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 23 Apr,2024
Thank you for your preference, it was a pleasure to serve you, we hope you enjoyed the service.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 23 Apr,2024
Thank you for your visit, a pleasure to have served you.

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay here when i come to TJ
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 23 Apr,2024
We appreciate your visit and thank you for your preference, we hope you enjoy the service.

10/10 Excellent

brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room let us check in early.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 23 Apr,2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed your stay.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and close to the night life, my favorite TJ hotel
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr,2024
We appreciate your comments, it is a pleasure to know that you have enjoyed the service.Thanks for your preference.

10/10 Excellent

Jorge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situado en una de las zonas más icónicas de Tijuana.
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 23 Apr,2024
Agradecemos su visita fue un gusto poder atenderle esperamos su estadia haya sido placentera .

8/10 Good

JOSE OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr,2024
Thank you for your visit, it is a pleasure to serve you and to know that the services were to your liking. We hope to see you again.

8/10 Good

Jose

Liked: Cleanliness, amenities
Cleanliness, safety, quiet Did not like staff not friendly I think thy could improve be warm to guess Height parking access to complicated guests have to back and forward to get ticket stamped kind of complicated need to improve
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr,2024
We appreciate your comments and thank you for your visit.

8/10 Good

Todd, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying at this hotel for several years, when in TJ. Overall a good stay with Free Parking, and a Free breakfast buffet in the morning from 7am-11am. A convenient location, very walking area for most everything.
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr,2024
We appreciate your comments, it is a pleasure to serve you and we hope to see you again.

10/10 Excellent

Letty

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Great service
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 16 Apr,2024
Thank you for your visit, it was a pleasure to serve you.

2/10 Terrible

Benjamin

Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 6 May,2024
Agradeceriamos saber mas sobre que servico o situacion no fue lo que esperaba y asi poder darle una solucion o respuesta sobre lo sucedido.

10/10 Excellent

RAMON, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe hotel. Close to Avenida Revolution with lots of options for dining.
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 14 Apr,2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed the service.

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean the hotel was
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr,2024
We appreciate your visit, it is a pleasure to serve you, we hope that the services are to your liking.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t offered benefits, but the food was great!
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 14 Apr,2024
The hotel does not provide benefits, we do not have those packages in your reservation, the services included are shown.We appreciate your visit, it was a pleasure to serve you.

8/10 Good

Christina M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel three times in the last year or two and it’s my go to for downtown Tijuana
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 11 Apr,2024
We appreciate your preference and hope that the service is to your liking. We hope to see you again.

6/10 Okay

Juan Abel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
really bad desk customer service those girls need to be more helpful and friendly
Stayed 4 nights in Apr 2024
Response from HOTEL TICUAN on 11 Apr,2024
We regret that you did not like the attention offered.We will take your comments into account and we appreciate your visit.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We frequently travel to Tijuana for the weekend and love to stay here the location is very convenient to walk anywhere in downtown and my wife and I enjoy dancing and Las Pulgas Night Club is around the corner so we would not stay at any other place.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 9 Apr,2024
We appreciate your comments, it is a pleasure to know that you enjoy your stay at the facilities.Thank you for your preference, it was a pleasure to serve you, we hope you return soon.